Manage Soulgen

How to cancel SoulGen in new zealand and protect your subscription rights

What is SoulGen and how does it work

SoulGen is an AI-powered image generation platform that lets you create, edit and refine digital artwork using artificial intelligence. You can access the service through free and paid subscription tiers, with the premium SoulGen PRO option giving you extra credits, priority processing, and advanced editing tools.

The platform operates across web and mobile apps, delivering your generated images and credits instantly. When you subscribe to SoulGen PRO, your payment renews automatically on your billing cycle unless you actively cancel. Understanding how this renewal works is essential before you commit to a paid plan.

How SoulGen charges you

SoulGen handles billing through multiple payment methods, including direct card payments, PayPal, Google Play, and app store subscriptions. Your subscription renews automatically at the end of each billing period. Each renewal charges your payment method without requiring you to take action, which is why cancelling proactively matters.

Pricing is displayed in New Zealand dollars (NZD) at checkout, though exchange rates and payment processor fees may vary slightly depending on your bank and chosen payment method. Always check your billing statement to confirm the exact amount charged.

Why you might want to cancel SoulGen

You may decide to cancel because you've generated all the images you need, want to switch to a competitor, or simply cannot justify the ongoing cost. Perhaps you subscribed on impulse and realised the free tier meets your needs. Whatever your reason, cancelling stops future charges and protects your budget.

Your consumer rights in new zealand

New Zealand consumer law gives you specific protections when buying digital services like SoulGen. Knowing your rights puts you in control during the cancellation process.

Consumer guarantees act and digital services

The Consumer Guarantees Act 1993 requires suppliers to be transparent about cancellation, refund eligibility, and terms of service. For digital products like image generation credits or subscriptions, you have the right to:

• Receive clear, upfront information about cancellation methods before you pay
• Cancel within a reasonable timeframe if the service is faulty or misleading
• Claim a refund if SoulGen fails to deliver what was promised (for example, if the service becomes unavailable or fails to generate images)
• Request account deletion if SoulGen holds personal data you no longer want stored

If SoulGen refuses to honour a refund claim or ignores your cancellation request, you can escalate your complaint to the Commerce Commission, New Zealand's consumer protection authority. Stopee has helped thousands of New Zealand consumers understand these rights and use them effectively.

Key terms you should know

A "billing cycle" is the period between your subscription renewal dates (usually monthly or annual). After you cancel, your service remains active until the end of your current cycle, but you will not be charged again. Used credits and generated images are typically non-refundable because you have already consumed the product.

How to cancel SoulGen step by step

Cancelling SoulGen depends on where and how you subscribed. Follow the method that matches your payment source to stop automatic renewals.

Cancel SoulGen through your account (web method)

This is the most direct route and works for anyone who subscribed via the SoulGen website using a credit card or PayPal account.

1. Log in to your SoulGen account at the official website using your email and password
2. Navigate to your account settings or subscription settings (usually found in a menu icon or "Profile" section)
3. Locate the "Feedback" or "Support" form within your account dashboard
4. Open the feedback form and clearly state: "I want to cancel my SoulGen PRO subscription effective immediately"
5. Include your account email address and the date you subscribed (this helps SoulGen process your request faster)
6. Submit the form and wait for a confirmation email - this typically arrives within 1-3 business days
7. Save the confirmation email as proof of your cancellation request

Pro tip: Take a screenshot of your submission confirmation in case you need evidence later. Stopee recommends keeping this record for at least 12 months.

Cancel SoulGen through PayPal

If you linked your PayPal account to SoulGen, you can cancel directly through PayPal's settings without contacting SoulGen - though doing both ensures no slip-ups.

1. Log in to your PayPal account at paypal.com
2. Click "Settings" in the top right corner, then select "Payments"
3. Choose "Manage automatic payments" or "Subscriptions and services"
4. Find "SoulGen" in your active subscriptions list
5. Click on the SoulGen entry and select "Cancel" or "Turn off automatic renewal"
6. Confirm the cancellation when PayPal prompts you
7. Follow up by submitting a cancellation request via SoulGen's feedback form to ensure both systems are aligned

Warning: Cancelling through PayPal alone does not always notify SoulGen's internal systems. Always submit a separate cancellation request through the SoulGen website to guarantee your subscription is marked as cancelled.

Cancel SoulGen through google play (Android)

If you subscribed via the Google Play Store, you must cancel within Google Play itself to stop renewal charges.

1. Open the Google Play Store app on your Android device or visit play.google.com on a web browser
2. Tap your profile icon in the top right corner
3. Select "Payments and subscriptions" or "Manage subscriptions"
4. Tap "Subscriptions" to view your active subscriptions
5. Find and tap "SoulGen" in your list
6. Select "Cancel subscription" and confirm your choice
7. Google Play will show you your cancellation effective date - note this for your records

Pro tip: Google Play will often offer you a discount to keep your subscription. Decline unless you genuinely want to continue; discounts are temporary and your full price will resume after a few months.

Cancel SoulGen through apple app store (iOS)

iPhone and iPad users who subscribed via the App Store follow a slightly different cancellation path.

1. Open the App Store app on your iPhone or iPad
2. Tap your profile picture in the top right corner
3. Select "Subscriptions"
4. Find "SoulGen" in your active subscriptions list
5. Tap "SoulGen" and then tap "Cancel Subscription"
6. Follow Apple's prompts to confirm - you will see your cancellation effective date
7. Your access continues until that date; no further charges will apply

Warning: Do not delete the SoulGen app from your device before cancelling your subscription through the App Store. Deleting the app does not cancel your subscription and you will continue to be charged.

Pricing and plans for SoulGen PRO

Understanding SoulGen's cost structure helps you decide whether the subscription is worth keeping or worth cancelling. Below is the current pricing for SoulGen PRO tiers in New Zealand dollars.

Prices are estimated based on current USD conversion rates and may vary slightly depending on your payment provider and current NZD exchange rates. Stopee recommends checking your billing statement to confirm the exact amount you are being charged each month or year.

What happens after you cancel SoulGen

Cancellation does not mean instant loss of access. Understanding the timeline and what you keep helps you plan your creative work around the cancellation date.

Your access during the cancellation period

When you submit a cancellation request, your SoulGen PRO features remain fully active until the end of your current billing cycle. If you cancel on the 10th of the month and your billing date is the 25th, you keep all premium features and credits until the 25th at no extra cost.

After your current cycle ends, you automatically revert to the free tier. You can still log in to your account, view your created images, and download files - you simply lose access to premium credits and advanced features.

Your data and account status

Cancelling your subscription does not delete your account or erase your generated images. Your account remains active and your image library stays in place, subject to SoulGen's data retention policy.

If you want to permanently delete your account and all associated data, you must request this separately via the feedback form. Cancelling the subscription is different from deleting your account, so do not assume one triggers the other. Stopee strongly recommends submitting a specific account deletion request if you want all your personal data and images removed from SoulGen's servers.

Refund policy and whether you can get money back

Refunds for SoulGen are limited and conditional. Knowing the exact refund rules prevents disappointment and helps you decide whether pursuing a refund claim is worthwhile.

Standard refund eligibility

SoulGen offers a 14-calendar-day refund window for credit pack purchases and subscriptions, but only if you meet strict conditions:

• You have not used any credits or generated any images since purchase
• Your request is submitted within 14 calendar days of the charge date
• You purchased directly through SoulGen's website (not through an app store)
• Your refund request clearly states the reason and includes your transaction details

If even one image has been generated or one credit has been spent, SoulGen's policy treats the digital product as "consumed" and refund eligibility ends. This is standard practice for digital content, similar to how you cannot refund an e-book after reading it.

Refunds for app store subscriptions

If you subscribed through Google Play or the Apple App Store, refund decisions depend on each store's own policy, not SoulGen's. Google Play and Apple have different timeframes and rules - Google Play allows refunds within 48 hours of purchase, while Apple typically processes refunds within 15 days if you request directly through iTunes.

Pro tip: If SoulGen charged you without your consent or the service was faulty, you can request a chargeback through your bank even after 14 days. Stopee advises contacting your bank's dispute team if you believe you were charged unfairly.

Non-refundable items

The following cannot be refunded under any circumstances:

• Used credits (any credits you have spent to generate images)
• Generated images (artwork you have created using SoulGen)
• Discounted or promotional subscription rates
• Subscription fees for time already used (pro-rata refunds are not offered)

Common mistakes to avoid when cancelling SoulGen

Many people cancel incorrectly and end up charged again. Protect yourself by avoiding these traps.

Cancelling only through the payment platform

Your biggest risk is cancelling through PayPal, Google Play, or Apple without also notifying SoulGen directly. Payment platforms and SoulGen's internal systems sometimes fail to sync. You may cancel your payment method only to have SoulGen attempt a renewal that fails - leaving your account in limbo or marked as delinquent.

Always cancel through both channels: first through your payment platform, then submit a cancellation form directly to SoulGen via their feedback form or support email. Stopee recommends keeping confirmation records from both cancellations.

Assuming app deletion cancels your subscription

Deleting the SoulGen app from your phone does absolutely nothing to cancel your subscription. Your renewal charge will arrive on schedule because the app deletion and your subscription are separate systems. You must cancel your subscription within the app store (Google Play or Apple App Store) before or after removing the app.

Not keeping cancellation proof

If SoulGen charges you after cancellation, you will need proof that you submitted a cancellation request. Take screenshots of:

• Confirmation emails from SoulGen acknowledging your cancellation
• The payment platform's confirmation (PayPal, Google Play, or Apple)
• Billing statements showing the charge date and amount

These records become critical if you need to dispute a charge with your bank or lodge a complaint with the Commerce Commission.

Ignoring disputed charges

If you see a SoulGen charge on your statement after cancelling, contact SoulGen immediately via their feedback form or email. Give them 5 business days to respond. If they do not refund the erroneous charge, contact your bank and request a chargeback.

Warning: Do not wait weeks to dispute a charge. Banks typically have 60-90-day dispute windows, so act as soon as you notice an unwanted renewal.

Should you cancel SoulGen or keep it

Before you commit to cancellation, honestly assess whether the service still delivers value for your situation.

Reasons to cancel SoulGen

• You have completed your project and no longer need AI image generation
• The free tier now meets your creative needs
• You prefer a competitor tool or have switched to a different platform
• The monthly or annual cost no longer fits your budget
• You are unhappy with image quality or feature updates
• You subscribed impulsively and want to test the free tier first

Reasons to keep SoulGen

• You generate images regularly and value the priority queue
• The 100 monthly credits match your creative workflow
• The annual plan (NZ$156/year) represents excellent value compared to monthly billing
• You are actively working on projects that benefit from watermark removal and image editing
• You plan to scale your usage over the next 3-6 months

If you are unsure, cancel now and rejoin the free tier for 30 days. You can always resubscribe later if you miss the premium features. Most services allow you to restart a subscription without penalty.

Cancellation checklist and final steps

Use this checklist to ensure your SoulGen cancellation is complete and protected.

Contact and escalation options in new zealand

If SoulGen ignores your cancellation request or refuses to refund a disputed charge, you have formal escalation paths available.

Contacting SoulGen directly

SoulGen operates as a digital service without a published postal mailing address in New Zealand. All contact must occur via digital channels:

• Feedback form: Submit cancellation and refund requests through the SoulGen account feedback form (accessed by logging in)
• Expected response time: 1-3 business days for initial acknowledgment, 5-7 business days for resolution
• Escalation: If SoulGen does not respond within 10 business days, escalate to your payment provider or bank

New zealand commerce commission

If SoulGen fails to honour refund requests or breaches the Consumer Guarantees Act, lodge a complaint with the Commerce Commission at www.comcom.govt.nz. The Commission investigates consumer complaints and can compel refunds or service corrections.

Provide the Commission with your cancellation request proof, billing statements, and correspondence with SoulGen. Stopee recommends this step only after direct resolution has failed.

Your bank or payment provider

If an erroneous SoulGen charge appears after cancellation, dispute it with your bank immediately. Most banks reverse charges within 30-45 days if you have evidence of your cancellation request.

Summary and taking control of your subscription

Cancelling SoulGen takes just minutes if you follow the right steps for your payment method. The key is cancelling through both SoulGen directly and your payment platform, then keeping proof that you did so.

Remember that you have consumer rights under New Zealand law. SoulGen must honour cancellation requests, honour refunds within the 14-day window for unused products, and respond transparently to disputes. If the company fails to do so, the Commerce Commission is your escalation point.

Take action today. Submit your cancellation request now, confirm it through your payment platform, and save your confirmation emails. Stopee has helped thousands of consumers cancel subscriptions confidently and reclaim control over their recurring charges. Your budget and peace of mind are worth the small effort of following through on these steps.