Manage Teamgantt

How to cancel teamgantt in new zealand and protect your project data

What is teamgantt and why you might want to cancel

Teamgantt is a web-based project management platform that helps teams visualise work using Gantt charts, timelines, and task tracking. You can access it via the web or through mobile apps on iOS and Android. The service operates on a subscription model with multiple pricing tiers, from basic plans for small teams through to enterprise accounts with dedicated support.

If you've decided Teamgantt no longer fits your workflow, or if you've found a tool that better suits your team's needs, cancelling your subscription is straightforward once you know which platform you subscribed through. Stopee is here to walk you through the exact steps so you avoid unnecessary charges and protect your data before you go.

How teamgantt is delivered to you

Teamgantt operates as a cloud-based subscription service accessible from any web browser. You can also download companion mobile apps from the App Store (iOS) or Google Play (Android) for project management on the move. The critical detail: your subscription method depends on where you signed up. If you subscribed via the Teamgantt website, web cancellation applies. If you purchased through Apple's App Store or Google Play Store, you'll need to cancel through those platforms instead-Teamgantt cannot cancel app store subscriptions on your behalf.

Why you might be cancelling

You may be cancelling because your team has outgrown Teamgantt, switched to a competitor with better integrations, or realised the cost no longer justifies the value you're getting. Whatever your reason, cancelling promptly prevents recurring charges and ensures you retain control of your project data during the transition.

How to cancel teamgantt on the web

If you subscribed directly through Teamgantt's website, you'll cancel by emailing their support team. Stopee recommends following this process to ensure your cancellation is processed without delay.

1. Log in to your Teamgantt account at teamgantt.com using your email and password.
2. Note your account email address and the email address associated with your billing.
3. Open your email client and compose a message to support@teamgantt.com.
   • Subject line: "Cancellation request for [your account email]"
   • Include your full account email in the body
   • Include your current billing email (if different from account email)
   • State clearly: "I request cancellation of my Teamgantt subscription effective immediately" or "at the end of my current billing period"
4. Send the email and wait for a confirmation response from Teamgantt support.
5. Pro tip: Take a screenshot of your account settings and billing page before sending the cancellation email. This creates a dated record if you need to dispute any charges later.
6. Confirm the cancellation is active by checking your account dashboard-your subscription status should update within 1-2 business days.

Important timing: Your subscription will remain active and accessible until the end of your current billing period. You will not be charged again after that date. Automatic renewal stops immediately upon Teamgantt's receipt of your cancellation request.

How to cancel teamgantt on iOS and android

If you subscribed through the App Store or Google Play Store, Apple and Google manage your subscription directly-Teamgantt cannot process cancellations for app-based subscriptions. You must cancel through the app store account you used to purchase.

Cancel teamgantt on iOS via the app store

1. Open the App Store app on your iPhone, iPad, or Mac.
2. Tap or click your profile icon in the top right corner (your avatar or initials).
3. Select "Subscriptions" from the menu.
4. Find "Teamgantt" in your active subscriptions list.
5. Tap "Teamgantt" and select "Cancel Subscription" or "Edit Subscription."
6. Confirm the cancellation when prompted. Warning: Apple will ask whether you want to keep using the app until the end of your current billing period-confirm yes unless you want immediate access loss.
7. You will receive an email confirmation from Apple within minutes.

Your Teamgantt access continues until your paid period ends. After that, the app will no longer function unless you re-subscribe.

Cancel teamgantt on android via google play store

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select "Payments and subscriptions" and then "Subscriptions."
4. Find and tap "Teamgantt" in your active subscriptions.
5. Tap "Cancel subscription" and confirm when prompted.
6. Google will send a confirmation email to the email address associated with your Google account.

Pro tip: If you cannot find Teamgantt in your subscriptions, you may have purchased it as a one-time app download rather than a subscription. In that case, no cancellation is needed.

What happens after you cancel teamgantt

Cancelling creates a transition period where you retain full access until your billing cycle ends. Understanding what happens next helps you plan your move to a new tool.

Your access and data during the cancellation window

Once you cancel, your Teamgantt account remains fully functional until your current billing period expires. You can continue to view projects, export data, and invite team members during this window. After the billing period ends, your account becomes read-only: you can log in and view your projects, but cannot make changes or create new tasks.

Stopee recommends exporting all critical project data before your subscription ends. This includes project timelines, task lists, resource allocations, and any custom reports you've created. Some teams screenshot their Gantt charts or export to Excel or CSV format for archival and reference.

Account and data retention

Teamgantt typically retains your project data indefinitely, even after your subscription lapses. However, you should not rely on this. Contact Teamgantt support at support@teamgantt.com to confirm their data retention policy and request a full data export before cancellation completes. Most project management platforms allow 30-90 days to retrieve your data after cancellation, so act promptly.

Will you receive a refund when you cancel teamgantt

Teamgantt's refund policy is restrictive, but New Zealand consumer law may give you rights that override their standard terms. Stopee explains both the company's stance and your legal protections.

Teamgantt's stated refund policy

Teamgantt's Terms of Service explicitly state that no refunds are issued if you cancel a paid subscription before the end of a prepaid billing period. If you've paid monthly or annually upfront, you will not receive a pro-rata refund for unused time. The only exception is the free trial: Teamgantt offers a 14-day Premium trial. If you cancel within that window, you avoid being charged when the trial expires.

Warning: If you do not cancel before your trial ends, Teamgantt will charge your payment method automatically. Mark your calendar 13 days into your trial if you're unsure about continuing.

Your rights under new zealand consumer law

The New Zealand Consumer Guarantees Act (CGA) is a powerful tool in your favour. Even though Teamgantt's terms say "no refunds," the CGA cannot be contracted out of by businesses. You have the right to demand a refund or service correction if Teamgantt:

• Fails to deliver the service with reasonable care and skill
• Provides a service that is not fit for purpose or does not match the description you were given at purchase
• Experiences repeated outages, data loss, or security breaches that prevent normal use
• Does not disclose material terms (such as data retention or access limitations) before you pay

If you believe Teamgantt has breached the CGA, you can escalate your complaint to the Commerce Commission (New Zealand's consumer protection authority). Stopee recommends documenting any service failures, outages, or data issues with screenshots and timestamps before lodging a formal complaint.

Teamgantt pricing in new zealand

Teamgantt prices are listed in USD on their website. NZD charges vary depending on your bank's exchange rate and, for app store subscriptions, Apple and Google's pricing tiers in New Zealand. Below is a breakdown of their standard plans converted to approximate NZD equivalents at current rates (exchange rates fluctuate, so confirm pricing before subscribing).

App Store and Google Play subscriptions may be priced differently in NZD. Always confirm the exact amount your payment method will be charged before confirming a purchase.

Common mistakes when cancelling teamgantt

Cancelling can feel stressful, especially if you're juggling multiple projects. Here are the pitfalls Stopee sees most often-and how to avoid them.

Forgetting to cancel your app store subscription

Many users subscribe via both the web and the App Store, then forget to cancel one of them. You must cancel both independently. Check your Apple ID and Google Play accounts separately. One missing cancellation means one unwanted charge.

Waiting too long to export your data

Once your subscription ends, your account becomes read-only. If you delay exporting your projects and timelines, you may find yourself locked out or unable to access the data you need. Export everything before your final billing date arrives.

Not saving the cancellation confirmation email

If Teamgantt's support team processes your cancellation via email, save and print the confirmation. This is your proof of cancellation if a charge appears on your next statement. Stopee recommends forwarding it to yourself as a backup and keeping it for 12 months.

Cancelling mid-project without notifying your team

If you're the account owner, your team loses access to live Gantt charts and task updates once the subscription lapses. Notify your team at least one week before cancellation and ensure everyone has exported or archived the data they need.

Checklist before you cancel teamgantt

Use this checklist to ensure nothing falls through the cracks. Stopee recommends completing every step before sending your cancellation request.

• Log in to your Teamgantt account and verify the email address and billing details.
• Export all projects, timelines, and custom reports to CSV, Excel, or PDF.
• Screenshot or document any critical Gantt charts or task dependencies.
• Notify your team members that the account will be cancelled on a specific date.
• Ensure all team members have archived or downloaded the data they need.
• Confirm whether you subscribed via web, iOS, or Android (or multiple platforms).
• Prepare your cancellation email or navigate to your app store account.
• Send the cancellation request or tap "Cancel subscription" in your app store.
• Save the confirmation email or screenshot of the cancellation in your app store.
• Check your account dashboard 2 days later to confirm cancellation status.
• Mark your calendar for the final billing date to monitor for unwanted charges.
• Check your bank or credit card statement 5 days after the billing period ends to confirm no final charge.

Your consumer rights and remedies in new zealand

The Consumer Guarantees Act (CGA) is your safety net if Teamgantt fails to deliver what you paid for. Stopee wants you to understand these rights so you can enforce them if needed.

What the consumer guarantees act covers

Under the CGA, every service purchased in New Zealand must be delivered with reasonable care and skill, be fit for purpose, and match the description given at the time of sale. If Teamgantt fails on any of these fronts, you have remedies available-regardless of what their Terms of Service say.

Examples of CGA breaches include: repeated service outages that prevent you from using the tool, loss of your project data without warning, failure to provide promised features after charging you for them, or undisclosed restrictions that make the service unusable for your business.

How to escalate a complaint

If Teamgantt refuses a refund or ignores your complaint, contact the Commerce Commission (the New Zealand regulator). You can lodge a complaint online or by phone. The Commerce Commission can force Teamgantt to refund you, provide a remedy, or correct the service-and may impose fines if Teamgantt is found to have breached consumer law.

Document everything: screenshots of service failures, copies of emails sent to support, dates and times of outages, and the charges on your statement. This evidence strengthens your case significantly.

Cancellation contact details for teamgantt

If you need to cancel by mail or reach Teamgantt support directly, use the contact details below. Stopee has compiled these so you have a backup option if email support is slow.

Email support

Email: support@teamgantt.com

Response time: typically 1-2 business days. Include your account email and billing details in the subject line.

Mailing address

Teamgantt does not publish a New Zealand-specific mailing address. For postal cancellation correspondence, use their US address:

Teamgantt
US-based support (check their website for current office address)

Pro tip: Email is faster and more reliable than postal mail for cancellations. Always request a confirmation email once your cancellation is processed.

Summary: how to cancel teamgantt with confidence

Cancelling Teamgantt is a straightforward process once you know which platform you subscribed through. If you signed up via the web, email support@teamgantt.com with your account details and a clear cancellation request. If you use the iOS app, cancel through your App Store subscriptions. If you use Android, cancel through Google Play Store subscriptions. In all cases, your subscription remains active until the end of your current billing period, so export your data immediately and notify your team.

Remember: Teamgantt's "no refunds" policy does not override the New Zealand Consumer Guarantees Act. If the service is faulty, unfit for purpose, or not delivered with reasonable care, you have the right to escalate to the Commerce Commission and demand a remedy.

Stopee has helped thousands of consumers cancel unwanted subscriptions, protect their data, and understand their consumer rights. Whether you're switching to a new project management tool or stepping back from subscription software altogether, Stopee equips you with the knowledge and steps to cancel cleanly and confidently. Visit Stopee today to explore guides for cancelling other services and manage your subscriptions like a pro.