Manage Undo

How to cancel undo in new zealand: a step-by-step guide to stopping your subscription

Understanding undo and why you might want to cancel

Undo is a mobile app subscription service operated by Malkarak OÜ that you access through your phone's app store-either iOS or Android. The service bills you through Apple or Google, not directly, which means your payment method and subscription control live in your app store account, not with Undo itself.

If you're reading this, you've likely decided that Undo no longer fits your needs. Whether the cost has become too much, the features aren't delivering what you expected, or you've simply found an alternative you prefer, cancelling your subscription is straightforward-but there are critical steps you must follow to stop the charges completely. At Stopee, we've helped thousands of people navigate exactly this situation, and we want to make sure you avoid the common traps that leave subscriptions running long after you thought you'd cancelled.

How undo operates in new zealand

Undo functions primarily through app store ecosystems rather than a direct billing relationship with you. This means the company itself doesn't hold your payment details-Apple or Google does. You download the app, subscribe through your phone's native app store, and Undo manages the service features while the app store manages your recurring charge. No physical offices or postal addresses for Undo have been located in New Zealand, which is important to know if you need to escalate a complaint.

Why cancellation requires two separate steps

This is the critical point that trips up most people: deleting the Undo app or terminating your Undo account does not automatically cancel your subscription billing. Your app store subscription runs independently of Undo's own systems. You must cancel the subscription at the source-Apple App Store or Google Play Store-to stop future charges. If you only close your Undo account and forget to cancel via the app store, you'll continue to be charged every billing cycle.

How to cancel undo on your iPhone

If you use iOS, Apple handles your subscription billing, and you'll manage your cancellation through Apple's Settings app-not through Undo itself.

1. Open Settings on your iPhone and tap your Apple ID at the top of the screen.
2. Select Subscriptions from the menu that appears.
3. Scroll through the list of active subscriptions and tap on Undo.
4. Tap Cancel Subscription or turn off Auto-Renewal (the exact label depends on your iOS version).
5. You'll see a confirmation screen asking why you're cancelling; select a reason or skip this step.
6. Confirm your cancellation by tapping the final Confirm button.

Pro tip: Apple will often offer you a discount to keep your subscription active at this point. If you're certain you want to cancel, ignore the offer and proceed with cancellation. After you confirm, Apple sends you a receipt email confirming the cancellation. Take a screenshot of your Settings screen showing the subscription is no longer listed, as proof of cancellation for your records.

Warning: Cancelling your subscription stops future charges but does not refund the billing period you've already paid for. If you paid yesterday and cancel today, you lose access to that paid period once it expires-no partial refunds apply.

How to cancel undo on android

Android users manage subscriptions through Google Play, which operates separately from the Undo app itself.

1. Open the Google Play Store app on your Android phone.
2. Tap your profile icon in the top right corner.
3. Select Payments and subscriptions from the dropdown menu.
4. Tap Subscriptions to view all active subscriptions.
5. Find and tap Undo in the list.
6. Tap Cancel subscription at the bottom of the screen.
7. Follow the prompts to confirm your cancellation reason and complete the process.

Pro tip: Just like Apple, Google Play may display a retention offer or discount before you complete cancellation. Disregard these offers if you're committed to cancelling. Once you confirm, Google sends a confirmation email; save this for your records.

Warning: Your access to Undo's paid features continues through the end of your current billing period. After that date, you'll lose access-but you won't be charged again.

Terminating your undo account after subscription cancellation

After you've cancelled your subscription through your app store, you can optionally close your Undo account itself. This step is separate and removes your account data from Undo's servers.

Why delete your account after cancelling

Cancelling the app store subscription stops the billing, but your account, profile, and stored data remain on Undo's systems. If you want to remove this personal information completely, you'll need to terminate the account separately. Stopee recommends this extra step if you've shared sensitive information or simply prefer to leave no trace.

How to terminate your undo account

1. Open the Undo app on your phone or visit the Undo web platform if available.
2. Navigate to your account settings or profile section.
3. Look for an option labelled Delete Account, Close Account, or Terminate Account.
4. Follow the prompts, which may ask you to confirm your identity or re-enter your password.
5. Complete the deletion and receive a confirmation email from Undo confirming your account is closed.

Important: Account termination does not cancel your app store subscription. You must complete the cancellation steps above first, or you'll continue to be billed even after your Undo account is gone.

Understanding undo's refund policy and your rights

Undo itself does not issue refunds for unused portions of subscriptions. However, New Zealand consumer law and app store policies may give you additional protections.

When undo won't refund you

Undo's official position is that all subscription fees are non-refundable once paid. This applies whether you use the service extensively or not at all. If you cancel mid-month, you've paid for that month and won't receive a credit or refund for the remaining days. Because Undo doesn't directly process payments-Apple and Google do-the company delegates refund decisions to the app stores themselves.

Refund options through apple app store

If you believe you deserve a refund under Apple's policy or New Zealand law, you can request one directly from Apple, not from Undo.

1. Visit Apple's Report a Problem website.
2. Sign in with your Apple ID.
3. Find the Undo subscription charge in your purchase history.
4. Select Report a Problem and choose your reason-accidental purchase, service not as described, or other.
5. Complete the form and submit.
6. Apple reviews your request and responds within a few business days; if approved, your refund is issued to your original payment method.

Pro tip: When submitting your refund request to Apple, mention that you relied on statutory consumer rights under New Zealand's Consumer Guarantees Act if the service failed to deliver what was promised. This strengthens your case.

Refund options through google play

Google Play offers a refund window for app and subscription purchases, though it's more limited than Apple's.

1. Open the Google Play Store app.
2. Tap your profile icon and select Payments and subscriptions.
3. Tap Subscriptions and find Undo.
4. Select the subscription and look for a Request refund option (availability depends on how long ago you were charged).
5. If the option appears, tap it and provide a reason for your request.
6. Google reviews your request and notifies you of the outcome within a few days.

Warning: Google's refund window is typically shorter than Apple's. If more than a few days have passed since your last charge, the refund button may not appear. In this case, you'll need to contact Google Play support directly.

Your consumer rights under new zealand law

The Consumer Guarantees Act 1993 (NZ) protects you even when dealing with digital services. If Undo failed to provide services of acceptable quality, fit for purpose, safe, durable, or as described, you have the right to request a refund or replacement. Stopee recommends citing these rights when escalating complaints with Apple, Google, or Undo itself.

If the app store refuses your refund request and you believe a statutory right applies, you can file a complaint with the Commerce Commission or seek assistance from Citizens Advice Bureau. Your local consumer authority has power to investigate if the service provider or payment processor has breached consumer law.

Pricing and plan details for undo

Undo's pricing varies by market, and specific New Zealand dollar pricing is not consistently published or may have changed since this guide was created.

Where to find current pricing

To confirm what you're paying and what plan you're on, check your app store:

• Open Settings (iPhone) or Google Play Store (Android).
• Navigate to your Subscriptions section.
• Select Undo to see your plan name, billing cycle (weekly, monthly, or annual), and current price in NZD.

If you're shopping for a plan before deciding to subscribe, the Undo app store listing will display all available tiers, though pricing may be shown in USD or other currencies depending on your app store region settings. Always confirm the price in NZD before subscribing.

What happens immediately after you cancel

Cancelling your subscription doesn't instantly remove you from Undo. Here's exactly what to expect in the days and weeks following your cancellation.

Your access during the current billing period

You retain full access to all paid features until your current billing period ends. If you cancelled mid-cycle on day 5 of a monthly subscription, you keep access until day 30 (or 28, depending on the month). Once that date passes, Undo locks you out of premium features, and you'll either be downgraded to a free tier (if one exists) or lose access completely.

Confirmation emails and records

Both Apple and Google send confirmation emails when you cancel. Save these emails and take screenshots of your subscription settings showing the cancellation as proof. If a charge appears after your cancellation date, you'll need this evidence to dispute it with your bank or payment provider.

Potential delays in charge removal

In rare cases, your subscription may show as "Cancelled" in your app store but a charge still appears on your bank or credit card statement. This is usually a timing issue-the app store has processed your cancellation, but the payment processor (your bank) hasn't reflected it yet. Allow 3-5 business days. If a charge appears after this window, contact your bank immediately and reference your app store cancellation confirmation.

Common mistakes people make when cancelling undo

Many Undo subscribers think they've cancelled but haven't, and Stopee has seen thousands of cases where charges continued for months after the customer believed they'd ended the subscription. Here's how to avoid this.

Mistake 1: deleting the app instead of cancelling the subscription

Uninstalling Undo from your phone does absolutely nothing to stop billing. Your subscription lives in your app store account, not on the app itself. You can delete Undo, reinstall it, delete it again-none of this affects your subscription. You must cancel through Apple Settings or Google Play; anything else leaves the charge active.

Mistake 2: closing your undo account without cancelling the subscription

Undo's own account deletion feature removes your data from their servers, but it doesn't instruct Apple or Google to stop billing you. The two systems are independent. Closing your account at Undo while your app store subscription remains active means you'll continue to be charged, but you won't be able to log in to see why or manage it. Always cancel the app store subscription first.

Mistake 3: assuming a free trial auto-cancels

If you started with a free trial, your subscription converts to paid automatically when the trial ends-unless you cancel before that conversion date. Free trials are a classic dark pattern: the company makes it easy to sign up but deliberately makes cancellation harder to find. Check your subscription settings now if you remember starting a free trial. If the trial has already ended and you've been charged, escalate a refund request immediately.

Mistake 4: not keeping cancellation proof

If you can't show evidence that you cancelled, disputing a charge becomes much harder. Take a screenshot of your app store subscription screen showing Undo is no longer listed. Save the cancellation confirmation email. Store these in a folder or email account you can access months later if needed. Stopee recommends keeping this proof for at least 6 months.

Checklist: have you successfully cancelled undo?

Use this checklist to confirm you've completed every step of the cancellation process correctly.

If undo keeps charging you after cancellation

Despite following all the correct steps, occasionally a charge appears after your cancellation date. This is frustrating, but you have clear remedies.

Step 1: contact your app store immediately

Email Apple Support or Google Play Support with your cancellation confirmation and the unauthorised charge. Provide the date you cancelled, the date the unwanted charge appeared, and your app store order number. The app store will investigate and typically issue a refund within 5-10 business days if they confirm the charge occurred after your cancellation.

Step 2: dispute the charge with your bank

If the app store doesn't respond or refuses the refund, contact your bank or credit card company and initiate a chargeback dispute. Provide them with your cancellation confirmation and evidence that you cancelled before the charge date. Your bank can reverse the transaction and investigate the merchant on your behalf.

Step 3: escalate to the commerce commission

If you've been charged repeatedly and both the app store and your bank refuse to help, file a complaint with the Commerce Commission in New Zealand. Provide a detailed timeline of all charges, cancellation attempts, and communications. The Commission has authority to investigate breaches of the Consumer Guarantees Act and Fair Trading Act. Stopee recommends this step when companies refuse legitimate refund requests.

Contact information and escalation

Because Undo operates outside New Zealand with no local office, you'll typically escalate complaints through app store support rather than directly to Undo.

How to reach undo directly

If you need to contact Undo itself, check the app store listing or visit the Undo website for a support email address. Response times may be slow due to the company's overseas location, so the app store is usually your faster option.

New zealand consumer authorities

If Undo or the app stores refuse to resolve your complaint, contact:

• Commerce Commission: Use the online complaint form at comcom.govt.nz or call 0800 943 600.
• Citizens Advice Bureau: Free advice and mediation; visit cab.org.nz or call your local branch.

Your final steps: cancel with confidence

Cancelling Undo requires you to act in two separate places-your app store and, optionally, Undo's own account settings. Skipping the app store step is the most common error, and it's an expensive one if you forget to follow up. The good news is that once you complete these steps and keep proof, your charges stop immediately after your current billing period ends.

If a charge appears after your cancellation date, don't assume it's your mistake. Contact your app store, follow the dispute process with your bank, and escalate to the Commerce Commission if needed. New Zealand consumer law protects you, and thousands of people have successfully recovered unauthorised charges using these methods.

Stopee has helped thousands of consumers navigate subscription cancellations just like this one, and we know the process feels confusing when you're in the middle of it. Use this guide as your roadmap, keep your cancellation proof, and you'll regain control of your subscriptions and your wallet. If you encounter resistance from Undo or the app stores, Stopee recommends standing firm: you have both the law and the right consumer authority on your side.