Manage Windy

How to cancel windy in new zealand and understand your refund rights

What windy is and why you might want to cancel

Windy is a global weather forecasting service that delivers detailed wind maps, weather models, and real-time atmospheric data through web and mobile apps. People across New Zealand use Windy for sailing, aviation, hiking, and everyday weather planning because it offers precision tools that standard weather services don't provide.

If you've subscribed to Windy's Pro tier and now find yourself paying for features you don't use, or if the service no longer fits your needs, you have clear cancellation options available to you. At Stopee, we understand that managing subscriptions can feel overwhelming, which is why we've created this step-by-step guide to help you cancel Windy with confidence.

Common reasons new zealand users cancel

You might cancel because the app's premium features aren't worth the cost, you've found a free alternative that works better for you, or you simply forgot about the subscription running in the background. Whatever your reason, cancelling should be straightforward once you know the right process for your platform.

What this guide covers

Stopee has prepared a complete walkthrough that covers every cancellation method, what happens to your account and access after you cancel, and your refund rights under New Zealand consumer law. We'll also help you avoid common mistakes that delay cancellations or prevent you from recovering money you're entitled to.

Understanding your consumer rights as a new zealand user

Before you cancel, it's important to know what protections you have under New Zealand law. These rights give you real leverage if Windy makes cancellation difficult or if you believe a charge was unfair.

The consumer guarantees act and your cancellation rights

New Zealand's Consumer Guarantees Act (1993) protects you when you purchase services. Under this law, Windy must supply services that are of acceptable quality and fit for purpose. If you believe Windy's service doesn't meet these standards, you can request a refund or cancellation without penalty.

Additionally, if you cancel during a subscription period you haven't yet used, you may be entitled to a pro-rata refund of the unused portion. This is separate from Windy's own terms and applies to all consumers in New Zealand.

The 14-day cooling-off period for online purchases

If you subscribed to Windy directly through their website (not via Apple App Store or Google Play), New Zealand consumer law gives you a 14-day window to cancel and request a refund. This cooling-off period runs from the date you first signed up, not from when you first used the service.

Warning: If you requested immediate service access at sign-up and used the app during those 14 days, Windy may claim you've waived your withdrawal right. However, you can still dispute this. Contact the Commerce Commission (comcom.govt.nz) if Windy refuses to honour your cancellation request.

How to cancel windy on your platform

Your cancellation method depends on where you bought your subscription. Follow the steps for your specific platform to avoid delays or blocked cancellations.

Cancelling a windy website subscription

If you subscribed directly on Windy's website using a credit card or payment method, you'll need to contact Windy's support team, as there is no self-service cancellation portal visible to most users.

1. Open your email and compose a message to info@windy.com
   • Use the subject line "Cancel my Windy Pro subscription"
   • Include your full name, email address, and the phone number or account details linked to your subscription
   • Attach a screenshot or copy of your purchase receipt if you have one
   • State clearly: "I request cancellation of my Windy Pro subscription effective immediately"
2. Send the email and wait for a response (typically within 2-3 business days)
3. Windy will confirm your cancellation and provide details about when your access will end
   • If you paid for a full month or year, you'll retain access until that billing period expires
   • Ask Windy in writing if they will issue a pro-rata refund for unused time
4. Pro tip: Keep a copy of your cancellation email. If Windy charges you again after cancellation, you'll have proof of your cancellation request when you dispute the charge with your bank or credit card company

Important note: Windy does not publish a New Zealand postal address for cancellations in their General Terms of Use. Email remains your primary option. If Windy fails to respond to your cancellation email within 7 business days, you can file a complaint with the Commerce Commission.

Cancelling through apple app store (iOS)

If you subscribed to Windy Pro through Apple's App Store on your iPhone or iPad, you manage your subscription directly through Apple's settings, not through Windy's app.

1. Open the Settings app on your iPhone or iPad
2. Tap your name at the top of the screen, then select Subscriptions
3. Find Windy in the list and tap it
4. Tap Cancel subscription
   • Apple will ask you to confirm; tap Confirm cancellation
   • You'll receive an on-screen confirmation and an email from Apple
5. Your Pro access will remain active until the end of your current billing period (your next renewal date)
6. Pro tip: Take a screenshot of the cancellation confirmation. Apple's record-keeping can be patchy, and you may need proof if you're charged after cancellation

If you see no cancel option in Apple's Subscriptions menu, your subscription has already been cancelled. In that case, check your recent charges and contact Apple Support if you were billed after cancellation.

Cancelling through google play (Android)

Android users who subscribed via Google Play can cancel their Windy Pro subscription from the Play Store app on their device.

1. Open Google Play Store on your Android device
2. Tap your profile icon (top right corner) and select Manage subscriptions
3. Look for Windy in your active subscriptions list and tap it
4. Tap Cancel subscription and confirm when prompted
   • Google will display your cancellation confirmation on screen
   • You'll also receive a confirmation email from Google
5. Your Windy Pro access will continue until your current billing cycle ends

If the cancel option is greyed out or missing, your subscription is already cancelled. Warning: If you see charges after cancellation, request a refund directly through the Play Store's order history. Google's refund window is typically 48 hours from the charge date.

What happens after you cancel windy

Cancelling doesn't mean you lose everything immediately. Understanding what you keep and what you lose will help you plan your transition to another weather service or free tier.

Your access and account status after cancellation

When you cancel Windy, your account doesn't disappear. You'll retain access to your account settings, saved locations, and preferences. However, your Pro features will no longer be available once your current billing period ends.

If you cancel mid-month or mid-year, Windy will allow you to use Pro features until your paid period expires. You won't lose access early just because you cancelled. This gives you time to adjust to Windy's free tier or switch to another app without disruption.

Automatic renewal stops immediately

The moment you cancel, Windy stops all future automatic charges. You will not be billed again unless you manually resubscribe. This applies whether you cancelled through Windy, Apple, or Google Play.

If a charge appears on your credit card or bank statement after cancellation, it's either a pending charge from before your cancellation, or an error. Contact your bank or the payment processor to dispute it.

Your data remains on file

Cancelling does not delete your Windy account or personal data. If you want your account completely removed, you'll need to contact Windy separately and request data deletion. They may ask you to verify your identity before they process this request.

Will you get a refund when you cancel windy

Refunds are the question most users ask, and the answer depends on when and how you cancel. At Stopee, we've helped countless consumers recover money they thought was gone, so let's break this down clearly.

Windy's no-refund policy for ongoing subscriptions

Windy's General Terms of Use state that they do not issue refunds for cancellation during an active billing period. This means if you subscribed on the 5th and cancel on the 15th of the same month, Windy will not refund the 15 days you didn't use.

However, this policy is not the final word. Consumer law in New Zealand can override it in certain circumstances, which is why the next sections matter.

Your 14-day cooling-off right and refunds

If you purchased Windy directly through their website (not through Apple or Google), you have a statutory right to cancel within 14 days and receive a full refund under New Zealand consumer law. This right exists regardless of what Windy's terms say.

To claim a 14-day refund: Email Windy at info@windy.com and state clearly: "I am exercising my right to cancel within 14 days of purchase under the Consumer Law. I request a full refund of my subscription payment." Include your purchase date and receipt.

Windy has 10 business days to refund you once you've made this request. If they refuse or ignore you, escalate to the Commerce Commission. They can pressure Windy to comply and investigate if Windy has a pattern of blocking refunds.

Refunds through apple app store

Apple manages refunds for App Store subscriptions separately from Windy. If you believe you were charged unfairly or accidentally subscribed, you can request a refund directly from Apple, not from Windy.

1. Go to reportaproblem.apple.com and sign in with your Apple ID
2. Find the Windy charge you want refunded and select it
3. Choose "I'd like to request a refund or report an issue" and explain your reason
   • Apple accepts reasons like "Accidental purchase," "Duplicate charge," or "I didn't intend to subscribe"
   • Apple is less likely to approve refunds for "I changed my mind" if weeks have passed
4. Submit your request and wait for Apple's response (usually within 48 hours)

Apple approves most refund requests if you act within 48 hours of the charge. After 48 hours, approval becomes harder but not impossible, especially if you can show you immediately cancelled the subscription.

Refunds through google play

Google Play's refund window is shorter than Apple's. You have 48 hours from the charge date to request a refund for a subscription.

1. Open the Google Play Store app on your Android device
2. Tap your profile icon and select Payments and subscriptions
3. Go to Subscriptions and find Windy
4. Tap the three-dot menu next to Windy and select Report a problem
5. Describe the issue (accidental charge, unwanted renewal, etc.) and submit

Google usually responds within 24-48 hours. If your refund is approved, the credit will appear in your Google Play balance or original payment method within 5-10 business days.

Windy pricing and plan options in new zealand

Knowing what you're paying for helps you decide whether cancellation is the right choice or if a different plan might suit you better.

Windy's available plans and features

Windy offers a free tier that covers basic weather forecasting and standard wind maps. The Pro subscription unlocks advanced features like detailed model layers, extended forecasts, and offline maps. Specific pricing in NZD varies by region and payment platform.

Pro tip: If you're committed to using Windy long-term, the annual plan saves you 15-20% compared to paying monthly. However, if you're uncertain, stick with monthly until you're sure the service justifies the cost.

Common mistakes people make when cancelling windy

We know cancellation can feel frustrating, especially when you're trying to save money. Most users make one or two of these mistakes, which delay their cancellation or cost them refunds they deserve.

Mistake 1: assuming you've cancelled when you haven't

Many users delete the Windy app thinking that stops the subscription. Deleting the app does nothing to stop billing. Your subscription continues, and charges keep appearing on your card. Always use the method for your platform (Apple, Google, or Windy directly) to formally cancel.

Mistake 2: missing the 14-day refund window

If you subscribed on the 1st and claim a refund on the 20th, you've missed your cooling-off period. Mark your calendar for day 15 if you want a full refund. After 14 days, you forfeit this right, though you can still cancel to stop future charges.

Mistake 3: not keeping proof of cancellation

When you cancel through Windy's email or through Apple and Google, save the confirmation. If Windy or Apple charges you again, you'll have written proof that you cancelled, which your bank will accept when you dispute the charge.

Mistake 4: contacting windy instead of apple or google

If you subscribed through the App Store or Google Play, contacting Windy about a refund is useless. They have no control over Apple or Google's billing. Windy will simply direct you to Apple or Google, wasting your time. Go straight to the source: Apple's refund portal or Google Play's problem report.

A checklist to confirm your cancellation is complete

Use this checklist to ensure your Windy cancellation went through and that you're protected if charges occur later.

• You've received a cancellation confirmation email from Windy, Apple, or Google
• You've checked the subscription settings (Apple or Google) and confirmed Windy no longer appears in active subscriptions
• You've saved or screenshotted the cancellation confirmation for your records
• You've noted the date your current billing period ends (if you're entitled to access until then)
• You've checked your credit card or bank statement one week after cancellation to confirm no new charge appeared
• You have the contact details for your bank or credit card company in case you need to dispute a charge

If any of these steps failed or you're unsure, contact Stopee or refer back to the appropriate cancellation section above before assuming you're fully cancelled.

Windy cancellation summary and next steps

Cancelling Windy is straightforward once you know your platform and follow the right process. You have strong legal protections as a New Zealand consumer, and Stopee has walked you through every option to ensure you keep your money and cancel without hassle.

Quick recap of your cancellation paths

If windy refuses to cancel or refund

You have a clear escalation path. New Zealand's Commerce Commission (comcom.govt.nz) investigates complaints about unfair business practices, including subscription services that ignore cancellation requests or refuse lawful refunds. File a complaint if Windy ignores your cancellation email for more than 7 days or refuses your 14-day cooling-off refund claim.

Next steps after cancellation

Once you've cancelled, you can explore free weather apps as alternatives, or downgrade to Windy's free tier to see if basic features meet your needs. At Stopee, we're here if you need to cancel other subscriptions in the future. Stopee has helped thousands of consumers take back control of their recurring charges and recover refunds that companies hoped they'd forget about. Your time and money matter, and Stopee is committed to making cancellation as easy as it should be.

Visit Stopee.com today to explore guides for other services you're paying for, or use our community forum to share your cancellation experience and help other New Zealand users navigate the process.

Contact information for windy cancellations

Keep these details on hand when you reach out to cancel or request a refund.

Windy support and cancellation contact

Email: info@windy.com

Subject line for cancellation requests: "Cancel my Windy Pro subscription"

What to include in your email: Your full name, account email, phone number or account details, purchase receipt, and a clear statement that you request immediate cancellation.

Expected response time: 2-3 business days for cancellation confirmation; 10 business days for refund processing if approved.

Escalation contacts if windy doesn't respond

Commerce Commission (New Zealand): comcom.govt.nz or phone 0800 943 600

Apple Support (for App Store refunds): support.apple.com/contact

Google Play Support (for Google Play refunds): support.google.com/googleplay/answer/2521798

Your bank or credit card company: Use their dispute resolution service if a charge appears after you've cancelled.

Stopee exists to empower you with the information and confidence you need to cancel any subscription on your own terms. You've got this, and we're here if you need us.