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Cancel Youcam Makeup: The Right Way
How to cancel YouCam makeup and protect your digital wallet in new zealand
What YouCam makeup is and why you might want to leave
YouCam Makeup is a mobile app that lets you try on cosmetics virtually, apply beauty filters to selfies, and experiment with makeup looks in real time before you buy. The app runs on both iOS and Android, and while basic features are free, the premium subscription unlocks a full filter library, HD export options, and advanced editing tools.
You might be cancelling because the subscription cost adds up, you've found a better alternative, or you simply don't use the app anymore. Whatever your reason, Stopee has prepared this guide to help you exit cleanly and understand your rights as a New Zealand consumer.
Who operates YouCam makeup
Perfect Corp. develops YouCam Makeup and is legally registered in the Cayman Islands. However, the company's operational headquarters sit in Taipei, Taiwan. This matters for your cancellation process because depending on where you subscribed, you may need to cancel through Apple, Google, or Perfect Corp. directly.
Why understanding your cancellation options matters
Many people waste time trying to cancel through the wrong channel, or they don't realise they have refund rights under New Zealand law. Stopee's role is to give you the clearest path forward and ensure you're aware of the legal protections that apply to you.
Your consumer rights in new zealand for digital subscriptions
Before you cancel, know what New Zealand law guarantees you as a consumer.
The consumer guarantees act and your protection
Under the Consumer Guarantees Act (CGA), any service supplied to you in New Zealand must be of acceptable quality and fit for purpose. If YouCam Makeup fails to deliver on what you were promised-such as features that don't work or constant crashes-you have grounds to ask for a refund or cancellation without penalty.
The CGA applies even to digital services and subscriptions purchased through apps. If you paid for premium access and the service is defective or doesn't match the description, you don't have to wait until your billing cycle ends to cancel. You can dispute the charge.
The fair trading act and misleading practices
The Fair Trading Act protects you against misleading or deceptive conduct by traders. If Perfect Corp. or the platform you purchased through (Apple or Google) misrepresented features, hid cancellation steps, or made it unreasonably hard to cancel, that's a breach. The Commerce Commission enforces this act, and you can lodge a complaint if you encounter unfair practices.
How to escalate if the company refuses to cancel
If Perfect Corp. ignores your cancellation request or refuses a legitimate refund claim, escalate to the Commerce Commission (comcom.govt.nz). They handle complaints about breaches of the Fair Trading Act. Stopee always recommends documenting every cancellation attempt-screenshots of your account, emails sent, support tickets-before you escalate. Keep records for at least 6 months.
How to cancel YouCam makeup on iOS
If you subscribed through Apple's App Store on your iPhone or iPad, Apple handles your subscription and billing. You cancel through Apple's Settings, not through the YouCam Makeup app itself.
Step-by-step cancellation on iPhone or iPad
- Open the Settings app on your iPhone or iPad.
- Look for the Settings icon (usually a grey gear symbol) on your home screen.
- Tap your name at the top of the Settings menu.
- This opens your Apple ID account page.
- Select Subscriptions.
- You'll see a list of all active subscriptions on your Apple account.
- Find and tap YouCam Makeup in the list.
- If you can't see it, scroll down-all subscriptions should be listed alphabetically.
- Tap Cancel Subscription.
- Apple will ask you to confirm and may offer a retention discount; decline if you want to proceed.
- Confirm your cancellation by tapping Confirm when prompted.
- You'll see a confirmation message. Take a screenshot for your records.
Pro tip: Your subscription stays active until the end of your current billing cycle. You won't lose access mid-month, and Apple won't charge you again after the cycle ends.
Warning: Some apps try to trick you into re-enabling auto-renewal when you log back in. After cancelling, avoid tapping "upgrade" or "subscribe now" buttons inside the YouCam Makeup app itself, or you'll re-subscribe through Apple.
How to cancel YouCam makeup on android
If you subscribed via Google Play Store on your Android phone or tablet, Google handles your subscription and payment. You cancel through the Google Play Store app, not through YouCam Makeup.
Step-by-step cancellation on android
- Open the Google Play Store app on your Android device.
- The Play Store icon is a colourful triangle and is usually on your home screen or in your app drawer.
- Tap your profile icon in the top right corner.
- This is usually a circular image or the first letter of your Google account name.
- Select Payments & subscriptions from the menu.
- You may see "Manage subscriptions" or "Payments" depending on your Android version.
- Tap Subscriptions.
- All your active subscriptions appear here in a list.
- Find and tap YouCam Makeup.
- If the list is long, use the search or scroll function to locate it.
- Tap Cancel subscription and follow Google's prompts to confirm.
- Google may show a survey asking why you're cancelling; this is optional. Skip it if you want to move on.
Pro tip: Like Apple, Google keeps your subscription active until your next billing date. You won't lose premium features mid-cycle, and no further charges will apply after cancellation.
Warning: If you've linked your YouCam Makeup account to your Google Play account, cancelling the subscription doesn't delete your account or your saved photos. See the "What happens after you cancel" section below for details on data deletion.
How to cancel if you subscribed directly through perfect corp
Some users subscribe through the Perfect Corp. website or through a direct account with the company, rather than through Apple or Google. If that's you, the cancellation process is different.
Cancelling a direct perfect corp. subscription
- Visit the Perfect Corp. website at perfectcorp.com.
- Look for a login page or account portal link.
- Sign in with your Perfect Corp. account credentials.
- Use the email address and password you used when you created your account.
- Navigate to your Account Settings or Subscription Settings.
- This is usually found under your profile or account menu.
- Look for an option to Manage Subscriptions or Billing.
- Select your active YouCam Makeup subscription from the list.
- Click Cancel Subscription and confirm your choice.
- You should receive a confirmation email within a few minutes.
Warning: If you cannot find the cancellation option online, contact Perfect Corp. support directly. You can reach them through their website or by email. Have your account details, email address, and original receipt or order number ready. Email is usually faster than phone support for international queries.
Pro tip: If Perfect Corp. support is slow to respond, Stopee recommends using your credit card company or bank as backup. You can dispute the charge as unauthorised if the company ignores a reasonable cancellation request. Most banks will reverse subscription charges within 30 days of the transaction if you provide proof you tried to cancel.
What happens to your access and data after cancellation
Cancelling your subscription changes what you can do in the app, but it doesn't automatically erase your account or photos.
Your access after cancellation
Once you cancel, your premium access remains active until the end of your current billing period. For example, if you're billed on the 15th of each month and you cancel on the 20th, you can still use premium features until the 15th of next month. After that date, the app reverts to free features only.
Free users can still use basic filters, apply simple effects, and take photos. However, you won't be able to access the full filter library, apply advanced editing tools, or export in HD until you re-subscribe.
Your account and photos remain in the app
Cancelling the subscription does not delete your YouCam Makeup account or any photos you've uploaded or edited. Your account stays active indefinitely, even if you don't pay for premium. If you want to keep your photos, they remain in your account library.
However, if you want to delete your account or remove all your data, you must do this separately. Go to your account settings inside the app or via the Perfect Corp. website and look for a "Delete Account" or "Privacy" option. Stopee recommends checking their privacy policy to see how long they retain data after deletion.
Auto-renewal stops immediately
The moment you confirm cancellation through Apple, Google, or Perfect Corp., no further charges will apply. You will not be billed again unless you manually re-subscribe.
Will you get a refund for YouCam makeup?
Refund eligibility depends on when you cancelled, which platform you used, and whether the service failed to meet legal standards.
Refunds through apple
If you subscribed through the App Store, Apple handles refunds up to 14 days after the charge date. To request a refund, visit Apple's "Report a Problem" page (support.apple.com/en-nz/HT204084), sign in with your Apple ID, find the YouCam Makeup charge, and select "Report a Problem." Choose a reason (such as "I didn't intend to purchase" or "This service is not as described"), and submit your request.
Apple's support team reviews your request within a few business days. If approved, your refund appears in your original payment method as a credit or back to your card in 5-10 business days. If you're outside the 14-day window but the service is genuinely faulty, mention the Consumer Guarantees Act in your appeal. Stopee has seen Apple reverse charges beyond the standard window when a consumer invokes CGA protections.
Refunds through google play
Google Play offers a 48-hour refund window from the time you made the purchase. Open the Google Play Store app, tap your profile, go to "Payments & subscriptions," find the YouCam Makeup charge in your order history, and tap "Report a problem." Select a reason and submit. Google usually responds within 1-3 business days.
Like Apple, you can appeal beyond the 48-hour window by citing service defects or the Consumer Guarantees Act. Reference the exact date you tried to cancel and any screenshots showing the app malfunctioning, and Google's support team may reconsider.
Refunds directly from perfect corp
If you subscribed through the Perfect Corp. website, contact their support team directly with your receipt and the reason for the refund request. Perfect Corp. does not publish a specific refund window, so your success depends on their policy and how quickly you ask. Request a refund in writing (email is best) and keep records of your request.
If Perfect Corp. refuses and you believe the service was faulty or misrepresented, you have the right under the Consumer Guarantees Act to dispute the charge with your bank or credit card issuer. Most banks allow chargebacks within 90 days of the transaction, and New Zealand consumer law backs your claim.
When refunds are most likely
Stopee's data shows refunds are approved fastest when you can point to a service fault: the app crashes repeatedly, promised features don't work, or the app doesn't match the description on the store page. Generic requests ("I changed my mind") are less likely to succeed, especially outside platform refund windows. Always provide a reason grounded in service quality.
YouCam makeup pricing and subscription plans
Pricing varies by region, device platform, and current promotions. The table below shows typical plans available to New Zealand users.
Subscription tiers and costs
| Plan | Billing cycle | Key features | Typical cost (NZD) |
|---|---|---|---|
| Free | One-time / Always free | Basic filters, standard editing, watermarked exports | Free |
| Premium Monthly | Monthly (auto-renew) | Full filter library, HD export, advanced tools, no watermarks | Varies (typically NZD 4-8/month) |
| Premium Annual | Annual (auto-renew) | Same as monthly, better value per month | Varies (typically NZD 30-50/year) |
| Trial / promotional | Short-term (e.g., 7 days free) | Full premium access during trial period | Free or discounted |
Pro tip: Pricing fluctuates by region and platform. Always check inside the app or on the App Store/Google Play before subscribing to confirm the exact amount that will be charged to your New Zealand payment method.
Common mistakes when cancelling YouCam makeup
Cancelling a subscription sounds simple, but small missteps can leave you paying longer than intended or confused about your access. Here are the traps Stopee sees most often.
Mistake 1: deleting the app without cancelling the subscription
Uninstalling YouCam Makeup does not cancel your subscription. Your recurring payment continues through your platform (Apple, Google, or Perfect Corp.) unless you cancel it directly. You'll keep being charged every month or year until you go through the cancellation steps above. Always cancel the subscription first, then delete the app if you wish.
Mistake 2: assuming one cancellation works across all platforms
If you've downloaded YouCam Makeup on both your iPhone and Android phone and paid for subscriptions on both, you must cancel each subscription separately. One cancellation does not affect the other. Check your payment history on both Apple and Google to see where your subscriptions are active, then cancel each one.
Mistake 3: missing the confirmation email
After you cancel, verify that you receive a confirmation email from Apple, Google, or Perfect Corp. If you don't get one within 24 hours, contact support immediately. Some users skip this step and later discover they were charged again because the cancellation didn't go through. Stopee recommends taking a screenshot of the cancellation confirmation inside the app as a backup record.
Mistake 4: trying to cancel inside the YouCam makeup app
The app itself usually does not have a subscription cancellation button. If you see "Cancel subscription" or "Manage billing" in the app, it likely links you back to Apple, Google, or Perfect Corp.-not to Perfect Corp. directly. Don't waste time looking for a built-in cancel button. Go straight to your platform's subscription settings (Apple Settings or Google Play Store).
Pricing comparison and whether to cancel or keep
Before you commit to cancelling, it's worth comparing YouCam Makeup to your other expenses and alternatives.
When to cancel YouCam makeup
Cancel if you're paying for a premium subscription but using the free version instead, if you've switched to a different editing app, if the cost is more than you budgeted, or if features you relied on have been removed or changed. Also cancel if the app crashes, doesn't work as advertised, or if you simply don't open it anymore. Stopee's philosophy is simple: if you're not getting value, stop the bleeding.
When you might keep the subscription
If you use YouCam Makeup regularly for professional or hobby content creation, and the subscription cost is less than you'd spend on a desktop editing software or competing app, it may be worth keeping. Some users find the virtual try-on feature valuable before buying real cosmetics, which can save money. Do the math: if the app saves you NZD 20 in unwanted makeup purchases per month and costs NZD 5 per month, the subscription pays for itself.
A quick reference checklist before and after cancellation
Use this checklist to ensure you cancel cleanly and protect your account.
| Action | Before cancelling | After cancelling |
|---|---|---|
| Back up photos and edits | Export any photos you want to keep from YouCam Makeup to your phone's camera roll. | Verify your photos are saved if you plan to delete your account later. |
| Find your receipt or order number | Locate a copy of your subscription receipt from Apple, Google, or Perfect Corp. for refund claims. | Keep this for 12 months as proof of purchase. |
| Identify subscription location | Check where you subscribed (iPhone, Android, or directly through Perfect Corp.). You must cancel there. | Confirm the cancellation was processed on the correct platform. |
| Screenshot your confirmation | Have your phone ready to take a screenshot once you hit "Cancel." | Save the confirmation screenshot to your phone or email it to yourself. |
| Check your email for confirmation | Note the email address linked to your payment account. | Expect a confirmation email within 24 hours from Apple, Google, or Perfect Corp. |
| Verify no future charges | Note your current billing date (the date you're charged each month or year). | After your final billing cycle ends, confirm no new charge appears. If it does, contact support immediately. |
Contacting perfect corp. for support
If you need to cancel through Perfect Corp. directly or if the standard cancellation steps don't work, here's how to reach them.
Where to find perfect corp. support
Visit perfectcorp.com and look for a "Contact Us," "Support," or "Help Centre" link. Most major apps host a support portal or email address. Send a clear, factual email stating that you want to cancel your YouCam Makeup subscription, include your account email and the date you subscribed, and ask for written confirmation once the cancellation is complete.
Response times vary. Stopee recommends allowing 5-7 business days for a reply. If you don't hear back within that window, escalate to your bank or use your credit card company's dispute process.
If perfect corp. ignores your cancellation request
Document every attempt to cancel: screenshots of your account page, copies of emails sent, support tickets submitted, and the dates. If the company ignores a reasonable cancellation request or refuses to cancel without legitimate cause, that breaches the Fair Trading Act. File a complaint with the Commerce Commission (comcom.govt.nz) and provide your documentation. You can also file a payment dispute with your bank, citing the company's refusal to cancel.
Moving forward: your next steps
Cancelling YouCam Makeup is a straightforward process once you know which platform holds your subscription and what your consumer rights are. Use the step-by-step guides above for iOS, Android, or direct Perfect Corp. cancellation, keep copies of your confirmation, and don't hesitate to escalate to your bank or the Commerce Commission if the company refuses to process your cancellation.
Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds under the Consumer Guarantees Act, and protect themselves from auto-renewal traps. Whether you're cancelling YouCam Makeup or exploring your rights with any digital service, Stopee (stopee.com) remains your independent resource for clear, actionable cancellation guidance in New Zealand.