Manage Zenfolio

How to cancel zenfolio and protect your photos before you go

What zenfolio is and why photographers use it

Zenfolio is an online portfolio platform built for photographers and creative professionals who need to showcase their work, deliver client galleries, and sell prints or digital downloads. You get website templates, eCommerce tools, client management features, and cloud storage - all designed to help you run a photography business without needing technical skills.

If you've signed up recently or realised the platform no longer fits your workflow, Stopee understands that cancelling a creative service can feel daunting, especially when your images are stored in the cloud. That's why we've written this guide: to walk you through cancellation step-by-step and make sure you protect your work before you leave.

How zenfolio billing works

Zenfolio charges you monthly or annually for access to your portfolio and galleries. Your subscription auto-renews at the end of each billing period unless you cancel beforehand. You'll need to cancel at least 2 business days before your renewal date to avoid the next charge, so timing matters.

Why you might want to cancel zenfolio

Common reasons photographers step away

You may cancel because you've outgrown the platform's features, found a cheaper competitor, or decided to build a custom website instead. Some users cancel because they've migrated to a different service like Squarespace or Shopify, or because they're winding down their photography business temporarily. Others simply realise they're not using the eCommerce features enough to justify the monthly cost.

Whatever your reason, Stopee is here to make sure you exit cleanly and keep your data safe.

Cost versus value

Zenfolio's annual pricing ranges from around NZD $10-$30 per month depending on your plan (converted from USD). If you're on a monthly plan and rarely upload new work or sell prints, you may be paying for features you don't use. Stopee recommends reviewing your last few months of activity: if you haven't logged in regularly or made a sale, cancellation is probably the right call.

Zenfolio pricing plans at a glance

Current plan options and what they include

Zenfolio offers three main tiers. Prices shown are annual converted to NZD at current rates; actual NZD amounts appear during checkout on the Zenfolio website.

If you're on the Portfolio plan and simply need a portfolio site without eCommerce, cancellation might free up budget for a simpler, cheaper platform. Conversely, if you're on ProSuite and use the booking and invoicing features heavily, staying may be worthwhile.

How to cancel zenfolio from new zealand

Cancel directly through the zenfolio website (fastest method)

The quickest and most reliable way to cancel is to use the Zenfolio website itself. You'll have full control over the process and receive immediate confirmation.

1. Sign in to your Zenfolio account at zenfolio.com.
   • Use the email address and password linked to your subscription.
2. Navigate to Account Settings (usually found in your user menu or dashboard).
   • Look for a profile icon or gear icon in the top right corner.
3. Select Billing, then Subscription.
   • This section shows your active plan and renewal date.
4. Click Cancel Subscription.
   • Zenfolio may ask why you're leaving; you can skip this or provide feedback.
5. Confirm the cancellation.
   • Your subscription will remain active until the end of your current billing period.
   • You'll receive a cancellation confirmation email within minutes.

Pro tip: Cancel at least 2 business days before your renewal date. If you're on a monthly plan renewing on the 15th, cancel by the 13th to be safe.

Cancel via zenfolio support (if website method fails)

If you can't access the website cancellation option or it's not working, contact Zenfolio support directly.

1. Visit Zenfolio's support page or help centre.
   • Look for a "Contact Support" or "Help" link on the Zenfolio website.
2. Send a message or email requesting subscription cancellation.
   • Be clear: "I want to cancel my Zenfolio subscription effective immediately."
   • Include the email address associated with your account.
3. Wait for Zenfolio support to confirm cancellation.
   • Response times vary; allow up to 2 business days.

Warning: If you contact support, ask for written confirmation of your cancellation date. This protects you if you're later charged and need to dispute the charge with your bank or credit card company.

Cancel a google play subscription (Android users)

If you subscribe to Zenfolio through Google Play, you must cancel through Google Play directly - cancelling on the Zenfolio website may not stop Google Play charges.

1. Open Google Play Store on your Android phone or tablet.
   • Or visit play.google.com on a computer.
2. Go to your account (profile icon) and select Subscriptions.
   • On the web, select "Manage subscriptions."
3. Find Zenfolio in your active subscriptions.
   • Tap or click it to open the subscription details.
4. Tap Cancel subscription.
   • Google Play will ask you to confirm and may offer a discounted renewal.
5. Confirm cancellation.
   • Your subscription ends at the end of the current billing period.

Pro tip: Uninstalling the Zenfolio app does not cancel your subscription. You must use the Google Play app or website to cancel.

IPhone and apple app store note

Zenfolio's iOS app is no longer available on the Apple App Store, so you cannot subscribe or cancel through an iPhone. If you started a subscription via iOS in the past, check your Apple ID settings or contact Apple Support to cancel any lingering subscriptions. For new subscriptions from New Zealand, use the Zenfolio website instead.

Will you get a refund when you cancel?

Annual plan refunds within 30 days

Zenfolio offers a 30-day refund window for annual subscriptions. If you cancel within 30 days of signup or renewal, you'll receive a full refund.

• After 30 days, annual plan refunds are not available. You keep access until the end of your subscription term, but you won't get your money back.
• Monthly plans are generally non-refundable, even within the first 30 days. You cancel to stop future charges, not to reclaim past payments.

Pro tip: If you're on an annual plan and notice you've been charged twice or made a billing error, contact Zenfolio support within 30 days and request a refund. Explain the error clearly, and they may process it as a goodwill gesture or as a correction.

Refunds for eCommerce orders and trials

If you've made print orders through Zenfolio or started a free trial, refund rules differ:

• 14-day free trials: Many annual plans include a 14-day free trial. Cancelling within 14 days prevents any charge. After 14 days, you're charged for the full year unless you cancel within the 30-day refund window.
• Print and digital orders: If you've sold prints or digital files and a customer requests a refund, or if you cancel a pending order before it's fulfilled, Zenfolio processes refunds case-by-case. Refunds for fulfilled orders may take 2-10 business days to appear in your account.
• Damaged or misprinted physical orders: If a print is damaged or misprinted, Zenfolio's partner vendor may reprint it free within 30 days. Full refunds for physical product issues are rare and require support approval.

Your consumer rights in new zealand

The consumer guarantees act and subscription services

New Zealand's Consumer Guarantees Act (1993) protects you when you buy services, including subscriptions. Zenfolio must provide a service that's fit for purpose and of acceptable quality. If the service is broken, unreliable, or you're misled about what you're getting, you have rights.

• Right to refund or repair: If Zenfolio's service is faulty or doesn't work as advertised, you can demand a refund or ask them to fix it.
• Right to cancel a distance contract: New Zealand's distance trading rules (for online purchases) may allow you to cancel within 5 working days and get a full refund, even if the service is working. Check Zenfolio's terms and conditions for their cancellation period.
• Right to escalate complaints: If Zenfolio refuses a refund or disputes your rights, you can lodge a complaint with the Commerce Commission or your local Citizens Advice Bureau.

Stopee recommends keeping records of all emails, cancellation confirmations, and billing statements. If you need to escalate a dispute, these documents prove your case.

If zenfolio refuses to cancel or refund you

If you've followed the cancellation steps above and Zenfolio continues to charge you after cancellation, or if they deny a refund you believe you're entitled to, escalate as follows:

1. Email Zenfolio support with a formal cancellation request and request written confirmation.
   • Use the subject line: "Request for cancellation and confirmation of refund eligibility."
   • Reference the Consumer Guarantees Act and your relevant cancellation date.
2. If they don't respond within 5 working days, contact the Commerce Commission.
   • Visit beehive.govt.nz or call 0800 943 600.
   • Lodge a complaint about unfair contract terms or failure to honour cancellation.
3. Dispute the charge with your bank or credit card provider.
   • Most banks allow chargebacks for unauthorised or incorrectly processed recurring charges.
   • Provide your cancellation confirmation as evidence.

Stopee has seen consumers successfully recover funds this way when companies try to hide behind automated billing.

What happens to your account and data after cancellation

Timeline of access loss

Cancelling doesn't delete your account immediately. Here's what actually happens: You'll keep full access to your portfolio, galleries, and all uploaded images until the end of your current billing period. On that final day, access is disabled and your site goes offline.

• Your customer galleries and eCommerce shop become inaccessible.
• Visitors to your custom domain see an error or blank page.
• You can no longer upload new images or edit galleries.
• After a grace period (usually 30-90 days), Zenfolio may delete your account and all associated data permanently.

Warning: Deletion is final. You cannot recover images once Zenfolio deletes your account.

Back up your images and data before cancelling

This is critical. Before you cancel, download every image, video, gallery file, and client data from Zenfolio.

1. Log into your Zenfolio account.
   • Navigate to your galleries or albums.
2. Select all images in a gallery (look for a "Select all" option).
   • Download them to your computer or cloud storage (Google Drive, Dropbox, OneDrive).
3. Repeat for each gallery or album.
   • If Zenfolio doesn't offer a bulk download, download images individually or in batches.
4. Export any client gallery metadata or custom text.
   • Screenshot or copy-paste gallery descriptions, titles, and client notes.
5. Record your custom domain setup (if you use one).
   • Write down your DNS settings so you can transfer the domain to a new host.

Pro tip: Start backing up data as soon as you decide to cancel. Don't wait until the last day of your subscription period.

Common mistakes to avoid when cancelling zenfolio

Cancelling a service where you've stored precious photos is stressful. Here are the traps that catch photographers off guard.

Mistake 1: relying on app uninstall instead of formal cancellation

You may assume that deleting the Zenfolio app stops your subscription. It doesn't. The app and the subscription are separate. Uninstalling the app leaves your subscription active and charges continue monthly. You must cancel the subscription through the website, support, or app store as outlined above.

Mistake 2: missing the auto-renewal deadline

Zenfolio auto-renews 2 business days before your renewal date. If your renewal is on the 15th and you cancel on the 14th, you may be too late and charged for another month. Set a phone reminder to cancel at least 3 days before renewal to give yourself buffer time.

Mistake 3: forgetting to back up before the grace period ends

You have access for the remainder of your billing period after cancellation, but only for 30-90 days after that before Zenfolio deletes your account. If you wait longer than 90 days, your images are gone. Back up during your final month of access, not after.

Mistake 4: not requesting a refund within 30 days

If you're on an annual plan and eligible for a refund, you must request it within 30 days of signup or renewal. Zenfolio doesn't automatically issue refunds; you have to ask. After 30 days, you've missed the window.

Mistake 5: cancelling via support without getting written confirmation

If you email support to cancel, save the confirmation email. Without proof that you asked to cancel, Zenfolio may claim you never requested it and continue charging you.

Checklist before you hit cancel

Use this checklist to make sure you're ready to cancel and won't regret it later.

• Back up all images: Download every photo and video from every gallery to your computer or cloud storage.
• Export gallery information: Screenshot titles, descriptions, and client notes you want to keep.
• Record your domain settings: If you use a custom domain, write down your DNS records (A record, CNAME, etc.) in case you need to move it.
• Download any sales reports or client data: If you use the eCommerce or client management features, export records of orders or client contact information.
• Check your renewal date: Note exactly when your subscription renews so you can cancel at least 2 business days before.
• Review your cancellation window: If you're on an annual plan within 30 days of signup or renewal, you may be eligible for a refund. Check the terms.
• Communicate with clients: If you have active client galleries, notify them that their gallery will expire. Offer a forwarding address for future services.
• Keep your cancellation confirmation: Save any confirmation email or screenshot for your records.

Common questions about cancelling zenfolio

Can i pause my subscription instead of cancelling?

Zenfolio does not offer a formal pause or suspension option. You can either stay subscribed or cancel. If you think you might return, don't cancel; instead, stop uploading and log in only occasionally. The monthly cost is low compared to losing your data, so pausing by not using it is safer than cancelling and deleting.

Can i downgrade to a cheaper plan instead of cancelling?

Yes. If you don't need all your current features, downgrade from ProSuite to PortfolioPlus or Portfolio instead of cancelling entirely. You'll keep your account and data but pay less. Contact Zenfolio support to request a downgrade.

What happens to my custom domain after cancellation?

Your custom domain will stop pointing to Zenfolio once your subscription ends. You still own the domain (as long as you pay the domain registrar), but it will be blank. You can point it to a new host or platform. Document your DNS settings before you cancel so you know what to reconfigure elsewhere.

Can i reactivate my zenfolio account after cancellation?

Yes, you can resubscribe anytime. However, if Zenfolio has deleted your account after 30-90 days of inactivity post-cancellation, your data is gone and cannot be recovered. Reactivation creates a fresh account with no history. Back up everything before you cancel.

Why stopee can help you cancel with confidence

Cancelling a service where you store your creative work is never simple. That's where Stopee comes in. We specialise in subscription cancellation and have helped thousands of consumers cancel subscriptions, avoid hidden charges, recover refunds, and protect their data. Whether you're cancelling Zenfolio, recovering from a billing error, or disputing a refused refund, Stopee has guides, checklists, and escalation steps tailored to New Zealand consumer law.

Visit stopee.com for more cancellation guides across photography platforms, eCommerce services, and creative software. Stopee makes cancellation transparent, fast, and fair.

Contact details for zenfolio cancellation (if all else fails)

Zenfolio is a US-based company and does not maintain a dedicated New Zealand postal address for cancellations. For written cancellation requests, you may use Zenfolio's registered US address (check their website for current details) or email their support channel directly. Stopee recommends using the website cancellation method or support email first - postal mail is slow and hard to track.

If you've exhausted Zenfolio's support and been refused a refund or cancellation, escalate to the Commerce Commission (0800 943 600) or Citizens Advice Bureau (your local office) with your cancellation confirmation and complaint. Stopee supports you through every step of this process.