Manage Cargo

How to cancel cargo freight management and stop paying for your subscription

What cargo is and who uses it

Cargo is a freight management platform designed to help businesses manage consignments, carrier bookings, manifests and all the logistics tasks that come with dispatching goods. If you run a freight-forwarding operation, warehouse or any business that ships products regularly, Cargo gives you tools like consignment printing, label generation, pallet management, rate comparisons and detailed reporting.

The platform serves small owner-operated freight businesses through to large enterprises with custom deployments. You might be paying for Cargo because your team needs carrier integrations, automated invoicing or performance insights across multiple dispatch sites. However, if your business model has changed, you've found a better alternative or you simply no longer need the service, cancelling is straightforward when you know the process.

Cargo pricing plans in new zealand

Understanding what you're currently paying helps you decide whether cancellation is the right move. Here are the three standard plans available:

Should you cancel cargo right now

Before you go ahead with cancellation, ask yourself three questions: Are you being charged for features you no longer use? Have you found a competitor that better serves your workflow? Is your business scaling down or consolidating software?

If you answered yes to any of these, cancellation makes sense. If you're hesitant because you're worried about losing data or missing a deadline, that's exactly why Stopee exists. We guide you through every step so you cancel with confidence and without regret.

Why you might want to cancel cargo

Common reasons businesses stop using cargo

Freight management needs change as your business evolves. Some teams outgrow the Small plan but find the Medium plan too expensive. Others integrate with a larger ERP system that includes freight management built in. A few discover that manual carrier management, spreadsheets or a cheaper competitor actually fits their workflow better.

The cost is often the trigger. At $249 to $899 per month, Cargo is a line item that adds up fast. If you're running a seasonal operation or testing a new logistics strategy, paying month-to-month can strain your cash flow. Stopee has helped thousands of consumers cancel services they no longer need, and freight management platforms are no exception.

Warning signs that cancellation is right for you

• You're paying for user seats your team no longer needs.
• Your dispatch volumes have fallen below your current plan threshold.
• A competitor offers similar features at a lower price point.
• Your primary carrier now has their own management portal you prefer to use.
• You've switched to a different warehouse management system that includes freight handling.

How to cancel cargo in new zealand

Method 1: self-service cancellation through your account

The fastest way to cancel is through your Cargo account dashboard. This method gives you instant control and a clear confirmation record. Here's exactly what you do:

1. Log in to your Cargo account with your email and password.
   • Go directly to the Account Settings or Billing section (usually in the top right menu under your profile icon).
2. Look for "Subscription," "Plan," "Billing" or "Payment settings."
   • The exact label varies, but it's always near your user profile or account preferences.
3. Find the option to "Cancel," "Disable auto-renew" or "Downgrade."
   • Click this button. You may see a retention offer or a survey asking why you're leaving. You can skip these.
4. Confirm your cancellation choice.
   • Read the confirmation message carefully. It should tell you your last day of access and whether you get a refund.
5. Screenshot or save the confirmation page.
   • Pro tip: Email this screenshot to yourself immediately. You need proof of cancellation if a charge appears on your next invoice.
6. Check your email for a confirmation from Cargo.
   • This usually arrives within 10 minutes. If you don't see it after 15 minutes, check your spam folder.

Method 2: cancellation by email

If the self-service option doesn't work or you want written documentation of your cancellation request, contact Cargo support by email. This approach creates a paper trail and is particularly useful if you're disputing a charge later.

1. Compose an email to charne@cargo.co.nz.
   • Use a clear subject line: "Cancellation request for [your account name]"
2. Include the following information in the body:
   • Your full name and account email address.
   • Your account name or reference number (found in your Cargo dashboard).
   • Your current plan (Small, Medium or Enterprise).
   • The date you want the cancellation to take effect (ideally the end of your current billing cycle).
   • A simple statement: "I request cancellation of my Cargo subscription effective [date]."
3. Ask for written confirmation.
   • End with: "Please confirm this cancellation in writing and provide the date my access will end."
4. Send the email and keep a copy.
   • Screenshot the email you sent and any reply you receive. Store both in a folder on your computer or cloud storage.
5. Wait for Cargo's response.
   • Cargo support typically replies within 1 to 2 business days. If you don't hear back within 3 days, follow up with another email.

Method 3: cancellation through a third-party payment provider

Warning: If you pay for Cargo through Apple App Store, Google Play, Stripe or another payment processor, you must also cancel through that provider. Cancelling through Cargo's website alone does not stop charges if the subscription is managed by a third party.

1. Log in to your payment provider account (Apple, Google, Stripe, etc.).
   • Find your subscriptions or recurring payments section.
2. Locate the Cargo subscription in the list.
   • It may appear under a merchant name like "Cargo Ltd" or "Cargo Freight."
3. Select "Cancel subscription" or "Remove recurring payment."
   • Confirm your choice when prompted.
4. Take a screenshot of the cancellation confirmation.
   • Note the date and time shown on the confirmation page.
5. Also email Cargo support to let them know you've cancelled through your payment provider.
   • This ensures your account is flagged as cancelled in their system too.

What happens to your data and access after you cancel

Your access timeline

When you cancel, your access doesn't vanish instantly. Most subscription services, including Cargo, allow you to use the platform until your paid period ends. If you cancel mid-month on a monthly plan, you'll usually keep access until the end of that month.

Pro tip: Ask Cargo support for your exact last day of access when you submit your cancellation. Some platforms have grace periods or allow access for 24 to 48 hours after the billing cycle ends. Knowing this deadline helps you export your data before the clock runs out.

Exporting and protecting your data

Before your access ends, you must download and save all critical business data. This includes consignment records, invoices, manifests, pallet logs and any custom rate tables you've built. Once your subscription expires, Cargo may prevent you from accessing this information.

1. Log in to your Cargo account while you still have access.
   • Do this immediately after you cancel, not on your last day.
2. Navigate to the Reports or Export section.
   • Most platforms have a "Download" or "Export data" button. Check under Settings if you can't find it in the main menu.
3. Export all reports and records in CSV or PDF format.
   • Include consignment lists, invoice records, carrier manifests and performance reports.
4. Save these files to your computer and to a cloud backup service (Google Drive, Dropbox, OneDrive).
   • Use a clear folder structure like "Cargo export - [current date]" so you can find the files later.
5. Verify the files are readable and complete.
   • Open a few files to make sure the data came through correctly.

What cargo keeps after you're gone

Cargo may retain backup copies of your data for a period after cancellation, per their data retention policy. This is standard practice in the software industry. However, you should not rely on Cargo to recover your data. Your own exports are your responsibility and your safety net.

Will you get a refund when you cancel cargo

Understanding cargo's refund policy

Refunds depend entirely on what's written in your subscription agreement and when you cancel within your billing cycle. Most SaaS platforms, including freight management services, do not offer pro-rata refunds for partial months.

Here's what this means: If you pay $249 for a month and cancel on day 15, you generally do not get $124.50 back for the remaining 15 days. Your payment covers the entire month, and that's the deal you agreed to when you signed up.

Exceptions and when you might qualify for a refund

Refunds are possible in specific situations. Stopee recommends pushing back if any of these apply to you:

• Billing error: You were charged twice, charged the wrong amount, or charged after you requested cancellation. In this case, request a refund immediately with evidence of the double charge.
• Service failure: Cargo experienced significant downtime or failed to deliver core features you paid for. Document the outage dates and impact on your business.
• Misleading terms: You signed up based on a promotion or trial offer that was misrepresented. Keep all marketing emails or screenshots that show what was promised.
• Breach of Consumer Guarantees Act: The service failed to meet the quality, fitness or durability standards reasonably expected. This is a legal protection available to you in New Zealand.

How to request a refund from cargo

1. Email Cargo support with the subject "Refund request for account [your account name]."
   • Send to charne@cargo.co.nz
2. Explain why you believe you deserve a refund.
   • Be specific. Reference dates, amounts and the reason (billing error, service failure, etc.).
   • Include screenshots or email chains that support your claim.
3. State the amount you're requesting and your preferred refund method.
   • Example: "I was charged $249 twice on 15 March 2024. I request a refund of $249 to my credit card ending in 4567."
4. Send the email and track the response.
   • Set a reminder to follow up if Cargo doesn't reply within 5 business days.

Escalation: what to do if cargo refuses a refund

If Cargo denies your refund and you believe their decision is unfair, you have options. In New Zealand, consumer protection laws back you up.

• Chargeback via your bank: Contact your credit card issuer or bank and explain the situation. Banks can reverse charges if the merchant failed to deliver on a promise. This process takes 7 to 14 days and may result in Cargo closing your account.
• Consumer authority escalation: The Commerce Commission and Consumer NZ are the official bodies that handle disputes between consumers and businesses. You can lodge a complaint if you believe Cargo has breached the Consumer Guarantees Act or Fair Trading Act.
• Small claims court: For disputes under NZD $20,000, you can file a claim in the District Court without needing a lawyer. The process is affordable and straightforward.

Your consumer rights in new zealand

Consumer guarantees act protections

New Zealand's Consumer Guarantees Act is your safety net. This law says that any service you pay for, including Cargo, must be of acceptable quality, fit for purpose and safe to use. If Cargo fails to meet these guarantees, you have the right to a refund, replacement or compensation.

Specifically, you're protected if:

• The service is not of good quality or doesn't work as described.
• The service is not fit for a purpose you made known to Cargo (e.g., managing 10,000 consignments per month).
• The service is not safe to use, including data security issues.
• The service has dangerous faults or defects.

Fair trading act and deceptive practices

The Fair Trading Act prevents businesses from making false or misleading claims about their services. If Cargo advertised features that don't exist, promised uptime levels they can't deliver or misled you about pricing, you can file a complaint with the Commerce Commission.

Your right to cancel and when you have it

You generally have the right to cancel any subscription service. However, the timing and refund eligibility depend on the contract terms. Some services offer a cooling-off period (typically 14 days) during which you can cancel with a full refund. Others do not.

Stopee advises checking Cargo's terms and conditions or asking their support team directly: "Do I have a 14-day cancellation right, or am I locked in for the full month?"

Common mistakes when cancelling cargo

Mistakes that cost you money or access

Cancelling a subscription sounds simple, but it's easy to slip up. We've seen customers lose access to critical data or get charged again because of small oversights.

• Forgetting to export your data: You cancel and assume you can download consignments later. You can't. Your account locks 10 minutes after the billing cycle ends. Export everything before you cancel, not after.
• Not cancelling through all payment channels: You cancel in Cargo but forget to cancel the recurring charge through Apple App Store. Next month, your card is charged again. If you pay through a third party, cancel there too.
• Cancelling without a confirmation: You click "Cancel" but don't save or screenshot the confirmation page. A month later, you're charged and have no proof you ever cancelled. Always keep written proof.
• Misunderstanding your billing cycle: You cancel on day 1 of your monthly cycle thinking you'll get 29 days free. You don't. You're charged for the full month and lose access at the end of that month. There's no pro-rata adjustment.
• Missing the actual cancellation link: Some platforms hide the cancel button behind multiple clicks or use language like "Pause subscription" instead of "Cancel." Read every option carefully. If you can't find the cancel button, email support immediately.
• Not following up on refund requests: You email support asking for a refund and don't hear back. You assume they said no. They might not have received the email or it went to spam. Follow up after 5 business days. Stopee recommends sending a second email marked "Follow-up: Refund request."

Your cancellation checklist

Use this checklist to make sure you've covered every step:

1. Decide on your cancellation date (ideally the end of your billing cycle).
2. Export all consignment, invoice and manifest data from Cargo to your computer and cloud storage.
3. Log in to your Cargo account and navigate to Billing or Subscription settings.
4. Click "Cancel" and confirm the action. Screenshot the confirmation page.
5. Check your email for a confirmation message from Cargo within 15 minutes.
6. If you pay through Apple, Google or another third party, log in there and cancel the recurring payment too.
7. Send a follow-up email to charne@cargo.co.nz asking for written confirmation of your cancellation date and final access date.
8. Set a calendar reminder for your last day of access so you don't try to log in after it expires.
9. Monitor your bank or credit card statement for the next 60 days to ensure no unexpected charges appear.
10. If you're owed a refund, follow up with Cargo 7 to 10 days after cancellation if you haven't heard back.

What happens if you keep cargo vs. cancelling

Cost comparison over one year

Sometimes the decision to cancel comes down to dollars. Here's what a year of Cargo costs your business:

If your dispatch volume has dropped 30% or more, you might be overpaying for a higher plan. Downgrades exist, but cancellation might be smarter if a competitor offers better value or if you're moving to an in-house solution.

Contacting cargo for cancellation support

Official contact channels

If you need to speak with Cargo directly about cancellation, use the following information:

• Email support: charne@cargo.co.nz
• Mailing address (Privacy Officer & DPO): PO Box 41080, Beachlands, Auckland 2022, New Zealand
• Response time: 1 to 2 business days for email support

When writing to this address, mark your envelope "Cancellation Request" so it's routed to the right team. If you're requesting a formal cancellation with legal backing, sending a registered letter to the postal address creates an official record.

Final thoughts on cancelling cargo

Cancelling Cargo is straightforward when you follow a clear process and keep documentation. Export your data first, cancel through the right channel, and confirm in writing. If a refund is due, ask for it immediately and escalate if Cargo refuses.

You've invested time and money in your business. Switching platforms or cutting costs is a smart business decision, not something to feel guilty about. The team at Stopee has helped thousands of consumers cancel subscriptions and reclaim control of their spending. Whether you're moving to a cheaper freight management tool or handling logistics differently, we're here to make sure your cancellation is smooth, documented and refund-proof.

Ready to cancel? Start with the self-service option in your account dashboard. If you run into any trouble, email Cargo support at charne@cargo.co.nz with a clear subject line and request written confirmation. Stopee is always here to back you up with the latest advice on subscription cancellation and consumer rights.