Manage Openphone

How to cancel OpenPhone (Quo) and avoid phantom charges in the philippines

What OpenPhone is and why cancellation matters in the philippines

OpenPhone, now branded as Quo, is a cloud-based business phone service that gives you a professional phone number, team messaging, call routing, voicemail transcripts, and integrations-all billed as a recurring monthly subscription in US dollars.

When you signed up, you didn't buy a one-time service. You committed to a monthly plan that renews automatically until you cancel. For users in the Philippines, this creates a specific challenge: OpenPhone charges in USD, so your bank or digital wallet (GCash, Maya, credit card) applies its own currency conversion and foreign transaction fees on top of the base price. That means your actual monthly cost is higher than the USD amount you see on their website.

Support hours also run on Pacific Time (Monday to Sunday, 8:00 AM to 5:00 PM PT), which lands late evening or early morning in Manila-making real-time help harder to find. This is why clarity around cancellation timing and refund eligibility matters so much for Filipino users.

What you're actually paying for with OpenPhone

OpenPhone's core features include a professional phone number, shared team inboxes, SMS and voice calling to US and Canadian numbers, voicemail transcription, and call routing rules. Premium plans add call recording, AI-powered call summaries, live chat support, advanced analytics, and priority onboarding.

The Starter plan suits solo users or small teams testing the service. The Business plan is built for teams that depend on the line every workday and need stronger support. The Scale plan adds priority phone support and dedicated onboarding for larger operations. The free 7-day trial lets you test the service, and if you cancel during that trial period, no charge should apply according to OpenPhone's terms.

How OpenPhone billing works for users in the philippines

OpenPhone publishes all prices in US dollars and does not offer local PHP billing. When your subscription renews each month, the charge goes through in USD. Your bank, credit card issuer, or digital payment platform (GCash-linked Visa, Maya, etc.) converts that USD amount to Philippine pesos at that day's exchange rate, then adds a foreign transaction fee-typically 1% to 3% depending on your provider.

This hidden cost is one reason Filipino users sometimes feel surprised by their actual bill. A USD 25 monthly plan might cost you ₱1,400 to ₱1,500 after conversion and fees, not the simple peso equivalent.

Your consumer rights and what they mean for you

The Consumer Act of the Philippines (Republic Act No. 7394) protects you as a consumer, even when dealing with foreign service providers like OpenPhone.

Under the Consumer Act, you have the right to accurate, clear information about what you're buying, including all fees and charges. OpenPhone must disclose its billing terms, renewal dates, and cancellation policies upfront. If the service fails to deliver promised features, or if you're charged after cancellation, you can file a complaint with the Department of Trade and Industry (DTI) or the National Telecommunications Commission (NTC).

You also have the right to cancel a subscription without penalty, provided you follow the company's published cancellation process. If OpenPhone continues to bill you after you've submitted a valid cancellation request, that's a violation of consumer protection law, and you can dispute the charge with your bank or payment provider.

Stopee recommends saving all cancellation confirmations, screenshots of your cancellation request, and email confirmations. These documents prove you acted within your rights and strengthen any dispute or complaint you file later.

Methods to cancel OpenPhone and which one actually works

OpenPhone offers multiple cancellation paths, but only some are reliable for users in the Philippines.

The primary cancellation method: web app or desktop

The fastest and most documented route is to cancel directly through your Quo account via the web or desktop app. This creates an instant confirmation and triggers an email receipt, which serves as your proof of cancellation.

Cancellation through the mobile app

You can also cancel via the iOS or Android mobile app, though the web interface is clearer. Many users report the mobile path is slower to confirm.

Email or physical mail cancellation

If the app or website fails, you can email OpenPhone support or send a physical letter. However, email responses from Pacific Time-based support can take 2-5 business days. Physical mail from the Philippines to San Francisco takes weeks and offers no proof of delivery, so this should be your last resort.

Step-by-step guide to cancel OpenPhone without getting charged again

Follow this process carefully to ensure your subscription stops before the next billing date.

Prepare before you cancel

Cancellation works best when you're organized. Phone numbers are held by OpenPhone for up to 30 days after cancellation, and your workspace data (conversations, recordings, etc.) stays available for export for 30 days. If you need to port your phone number to another provider or download your conversation history, do it before you cancel.

1. Log in to your OpenPhone account at quo.com or via the desktop app.
2. Open your Billing or Plan & billing section and screenshot your current plan name, renewal date, and last charge amount.
3. Export any conversations, call recordings, or workspace data you need to keep-Stopee recommends saving at least 3 months of important messages.
4. Note the exact date of your next renewal so you cancel at least 24 hours before that date.

Execute the cancellation through the web app

This is the method OpenPhone support officially documents and the one that generates the clearest confirmation.

1. Log in to your Quo account at quo.com using your email and password.
2. Click Settings in the left sidebar menu.
3. Under Workspace, select Plan & billing.
4. Scroll to the bottom of the page and locate the Cancel Subscription button.
5. Click Cancel Subscription.
6. A confirmation dialog will appear asking you to type the word "cancel" to confirm.
   • Type "cancel" (lowercase) in the text box.
   • Click Yes, cancel my subscription.
7. Wait for the page to show a success message (usually "Your subscription has been cancelled" or similar).
8. Check your email inbox within 5 minutes for a confirmation email from OpenPhone.
9. Pro tip: Take a screenshot of the success message and forward the confirmation email to yourself as a backup. Save both to a folder titled "OpenPhone Cancellation" for future reference.

If you subscribed through the app store or google play

If you signed up for OpenPhone via Apple's App Store or Google Play, you may have been auto-billed through your app subscription, not directly through OpenPhone's web payment system. In this case, you must cancel the subscription in your app store account, not inside the OpenPhone app.

1. For Apple App Store (iOS):
   • Open the App Store app on your iPhone or iPad.
   • Tap your profile icon in the top right corner.
   • Tap Subscriptions.
   • Find OpenPhone or Quo in the list.
   • Tap Cancel Subscription or Edit and select Cancel.
   • Confirm the cancellation.
   • Save the cancellation confirmation screen.
2. For Google Play (Android):
   • Open the Google Play app on your Android device.
   • Tap your profile icon in the top right corner.
   • Tap Payments and subscriptions.
   • Select Subscriptions.
   • Find OpenPhone or Quo in the list.
   • Tap Cancel subscription.
   • Follow the prompts to confirm cancellation.
   • Screenshot the final confirmation message.

Warning: If you cancel only in the app but not in the App Store or Google Play account, the subscription will continue to renew through the app store. You must cancel in both places to fully stop charges.

Timeline for refunds and what happens after you cancel

Cancellation and refunds follow different timelines in OpenPhone's terms.

What happens immediately after cancellation

Once you cancel, your subscription stops at the end of your current billing cycle. OpenPhone does not offer pro-rata refunds (partial refunds for unused days), so if you're 5 days into a 30-day month when you cancel, you lose the value of those 25 remaining days-unless you're within the 7-day free trial period.

Your phone number stays active and reserved under your account for up to 30 days after cancellation. Your workspace data, conversations, and call logs remain available for download for 30 days. After 30 days, OpenPhone may delete the number and associated data, so export anything critical before that deadline.

Refund eligibility for filipino users

OpenPhone's refund policy is restrictive. You qualify for a full refund only if you cancel during the 7-day free trial. Outside the trial period, charges are considered non-refundable, and you cannot recover a prorated amount for unused days in your billing cycle.

However, Stopee recommends a different approach: if you believe you were charged unfairly, or if OpenPhone continued to bill you after you submitted a valid cancellation request, dispute the charge directly with your bank or digital payment platform. Under Philippine consumer law and international payment card rules, you can file a chargeback or dispute for unauthorized charges. Your payment provider will investigate and may reverse the charge if OpenPhone cannot prove you authorized the renewal.

Checking your refund or disputing continued charges

1. Wait 3-5 business days after cancellation to confirm no new charge appears.
2. Log into your bank or payment app and check your transaction history for any charges from OpenPhone or Quo dated after your cancellation confirmation email.
3. If a charge appears after cancellation:
   • Forward your cancellation confirmation email to your bank's dispute team.
   • Include a screenshot of the cancellation success message from Quo.
   • File a formal dispute or chargeback claim.
   • Your bank will contact OpenPhone and request proof that you authorized the charge after cancellation.
4. If you're within the 7-day trial and believe you should receive a refund, email OpenPhone support at their support address and reference your trial cancellation. Include your account email, cancellation date, and request a refund review.

Pricing overview and cost breakdown for philippines users

Understanding OpenPhone's pricing helps you confirm you're on the right plan and whether cancellation is the right choice.

Prices shown in PHP are estimates based on a 1 USD = 56 PHP exchange rate, plus 2% foreign transaction fee. Your actual cost will vary daily with exchange rates and may differ by 100-300 pesos depending on your bank.

Common mistakes when cancelling OpenPhone and how to avoid them

Many Filipino users cancel incorrectly and end up charged again. These errors are avoidable if you know what to watch for.

Mistake 1: cancelling only in the app, not in the app store

If you subscribed via Apple App Store or Google Play, deleting the OpenPhone app or "pausing" it inside the app does not cancel your subscription. The App Store or Google Play continues to bill your payment method every month until you cancel the subscription in your app store account specifically.

Always cancel in both places: inside the OpenPhone app (if available) and in your App Store or Google Play subscription settings. Stopee strongly recommends checking your App Store or Google Play subscriptions page once a month to confirm no unwanted charges are active.

Mistake 2: cancelling on your billing date instead of before it

If your billing date is on the 15th of the month and you cancel on the 15th, you may still be charged for that day or for the next cycle. Cancel at least 24 hours before your renewal date to ensure the system processes your cancellation before the next charge.

Mistake 3: not saving your cancellation confirmation

Without proof of cancellation, you have no defense if OpenPhone claims you never requested it. If a charge appears later, your bank will ask for evidence that you cancelled. Save the confirmation email, screenshot the success message, and keep both for at least 6 months.

Mistake 4: assuming a 30-day hold on your number means you're still subscribed

After you cancel, your phone number is reserved for 30 days so you can port it elsewhere or reactivate if you change your mind. This 30-day hold does not mean you're still being charged. You should receive no invoice during this period. If a charge appears, that's a billing error and grounds for a dispute.

Mistake 5: waiting weeks to escalate if charges continue after cancellation

If you see a charge 5+ days after your confirmed cancellation, do not wait. Contact your bank or payment provider immediately. File a dispute with clear documentation: your cancellation confirmation email, the unauthorized charge screenshot, and a written statement that you cancelled on [date]. Your bank has 30-60 days to investigate, but delays are common, so start the process early.

What to do after you cancel

Cancellation is just the start. Your data and phone number matter, and you need to plan your exit carefully.

Export your data within 30 days

After cancellation, your workspace data stays accessible for 30 days. Download your conversation history, call recordings, voicemail transcripts, and contact lists if you need them for business records or compliance. After 30 days, OpenPhone may purge this data, and recovery becomes costly or impossible.

1. Log in to your Quo account before the 30-day window closes.
2. Go to Settings > Data & Privacy (or similar section).
3. Look for an Export or Download option.
4. Select all data types you need: conversations, call logs, recordings, contacts.
5. Download the export file (usually a ZIP or CSV) and save it to your computer and a cloud backup (Google Drive, OneDrive, etc.).

Port your phone number if you need to keep it

If clients or customers call your OpenPhone number and you want to retain it with another provider, you can port it to a new service within the 30-day window. Services like Twilio, Vonage, or local Philippine providers may accept the port request, but you need authorization from OpenPhone.

1. Contact the new phone service provider and ask about porting requirements for a US-based number.
2. Request a Number Portability Authorization Code (PAC) or LOA (Letter of Authorization) from OpenPhone support.
3. Provide the new provider with this authorization and your number details.
4. Complete the port before your 30-day hold expires.

Pro tip: Not all Philippine-based providers port US numbers. Verify with your new provider before cancelling OpenPhone.

Monitor your payment method for 60 days

After cancellation, check your bank statement, credit card, and digital wallet (GCash, Maya, etc.) for the next 60 days. Stopee recommends setting a calendar reminder to review charges on the 10th of each month. If a charge from OpenPhone appears after your cancellation date, that's a clear sign the cancellation failed or was reversed, and you should immediately dispute it.

How to escalate if OpenPhone refuses to cancel or keeps charging you

Occasionally, users report that OpenPhone's cancellation process fails silently, or charges continue despite a confirmed cancellation request.

Step 1: email OpenPhone support with your cancellation proof

1. Gather: your cancellation confirmation email, account email, cancellation date, and any unauthorized charges.
2. Email OpenPhone support at support@openphone.com or support@quo.com with a clear subject line: "Cancellation confirmation and billing dispute - Account [your email]".
3. Attach your cancellation confirmation and charge screenshots.
4. Request written confirmation that your subscription is cancelled and a refund for any charges after your cancellation date.
5. Set a reminder to follow up in 5 business days if you don't receive a response.

Step 2: dispute the charge with your bank

If OpenPhone doesn't respond or refuses to refund unauthorized post-cancellation charges, escalate to your bank or payment provider.

1. Log in to your bank app or call their customer service line.
2. File a dispute or chargeback claim for the unauthorized charge(s).
3. Provide: your cancellation confirmation email, the disputed charge date and amount, and a statement that you cancelled on [date] and this charge was unauthorized.
4. Your bank will contact OpenPhone and request proof of authorization. OpenPhone will likely be unable to prove you authorized a charge after cancellation, and your bank should reverse it.
5. Keep all correspondence for your records.

Step 3: file a complaint with the department of trade and industry (DTI)

If the charge is significant and OpenPhone refuses to cooperate, file a formal complaint with the DTI Consumer Protection Division. The DTI protects Philippine consumers against unfair business practices by foreign companies.

1. Visit the DTI website or call their hotline (if available in your region).
2. File a complaint citing Republic Act No. 7394 (Consumer Act of the Philippines) and unauthorized billing after cancellation.
3. Attach copies of your cancellation proof, the disputed charges, and any communication from OpenPhone.
4. The DTI will investigate and may compel OpenPhone to refund you or cease unfair practices.

Stopee has seen many cases where a DTI complaint letter sent to a company results in a swift refund, even months after the original dispute.

Checklist to confirm you've cancelled correctly

Use this checklist to verify your cancellation is complete and legally solid.

• I logged in to my OpenPhone/Quo account and navigated to Plan & billing.
• I clicked Cancel Subscription and typed "cancel" to confirm.
• I received a success message on the screen after confirmation.
• I received a confirmation email within 5 minutes of cancellation.
• I took a screenshot of both the success message and the confirmation email.
• I saved the confirmation email to a folder for future reference.
• If I subscribed via App Store or Google Play, I also cancelled my subscription in that app store.
• I checked my next billing date and confirmed cancellation was processed at least 24 hours before.
• I exported any important workspace data (conversations, call logs, recordings) before the 30-day deadline.
• I waited 3-5 business days and confirmed no new charge appeared in my bank or payment app.
• I set a calendar reminder to monitor charges for the next 60 days.

Contact information and escalation address

If you need to contact OpenPhone for cancellation disputes or refund requests, use these official channels.

Key takeaways: cancel with confidence

Cancelling OpenPhone is straightforward if you follow the official web-based process, save your confirmation, and verify no charges appear after your cancellation date. For users in the Philippines, Stopee recommends always confirming your exact renewal date and cancelling at least 24 hours beforehand. Export your data within the 30-day window, and monitor your bank or payment app for 60 days afterward.

If OpenPhone continues to bill you after cancellation, you have strong consumer protections under the Consumer Act of the Philippines. Dispute the charge with your bank (chargeback) or escalate to the DTI. Your cancellation confirmation email is your strongest evidence, so save it immediately and keep it for at least a year.

Stopee has helped thousands of consumers cancel subscriptions like OpenPhone and recover unauthorized charges through clear documentation and escalation. Your consumer rights are real, even when dealing with a foreign company. Act decisively, keep records, and do not hesitate to escalate if the company ignores your cancellation request.