Manage Keepsafe

How to cancel keepsafe and stop unexpected charges in the philippines

What is keepsafe and why users cancel

Keepsafe is a private photo vault app that locks your personal photos and videos behind a PIN, password, or biometric security layer. The app operates on a freemium model, meaning you get basic features free, but the Premium tier unlocks cloud storage, Break-in Alerts, and advanced privacy tools. For users in the Philippines, Keepsafe feels straightforward at signup but confusing at cancellation, especially when auto-renewal charges appear without warning.

The company's official headquarters is located at 427 Bryant Street, San Francisco, CA 94107, USA, though they maintain a corporate office in Munich. Understanding where Keepsafe is based matters because it determines which consumer laws protect you and where you escalate disputes if cancellation fails.

Why filipinos cancel keepsafe

Users in the Philippines cancel Keepsafe for several common reasons. Some find the Premium features unnecessary after the free trial ends. Others forget to cancel before auto-renewal kicks in and lose ₱1,694 (approximately USD 29.99) for an annual plan they no longer use. A few discover that deleting the app from their phone does not stop the subscription, leading to frustration and wasted money.

The real issue is that Keepsafe's cancellation process depends entirely on where you subscribed: directly through the app, Apple App Store, or Google Play Store. Each platform has different cancellation steps, and missing even one detail can result in another charge. Stopee understands this friction, which is why we've mapped out every cancellation path for Philippine users.

Keepsafe premium pricing in the philippines

Keepsafe offers a single paid tier: Premium Annual Plan at USD 29.99, which converts to approximately ₱1,694 per year at current exchange rates (1 USD ≈ 56.5 PHP). The app also offers a free trial, typically lasting 7 or 14 days, which auto-converts to a paid subscription unless you cancel before the trial expires.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you against unfair billing practices and deceptive subscription terms. This law gives you the right to receive clear cancellation instructions, fair refund consideration, and protection against hidden charges.

How the consumer act of the philippines applies to keepsafe

Under Republic Act No. 7394, companies operating in or selling to Philippine residents must clearly disclose subscription terms, renewal dates, and cancellation methods. If Keepsafe fails to provide obvious cancellation instructions or blocks your cancellation attempt, the company violates your consumer rights. You are entitled to demand a refund if the service was billed without your explicit, informed consent.

Additionally, auto-renewal subscriptions are subject to strict requirements: the company must obtain affirmative consent before charging you, and they must provide an easy, accessible way to cancel. If Keepsafe's cancellation process is deliberately obscure or non-functional, you have grounds to dispute the charge through your bank or payment provider and escalate to the Department of Trade and Industry (DTI).

Escalation support if keepsafe refuses to cancel or refund

If Keepsafe ignores your cancellation request or denies a refund you believe is fair, contact the Department of Trade and Industry (DTI) Philippines. The DTI handles consumer complaints and can pressure the company to comply with Republic Act No. 7394. You can also file a dispute with your credit card issuer or mobile payment provider (GCash, PayMaya, etc.) and request a chargeback within 60 days of the unwanted charge.

Stopee recommends documenting everything: screenshots of your cancellation request, email confirmations, billing statements, and the date you requested cancellation. This evidence strengthens your case with the DTI or your bank.

How to cancel keepsafe: step-by-step by platform

Cancellation steps vary depending on where you subscribed, so follow the section that matches your billing source.

Cancel keepsafe through the apple app store (iPhone users)

If you subscribed through the Apple App Store, you must cancel your subscription through your Apple account, not the Keepsafe app itself. Deleting the app does not cancel your subscription and does not stop charges.

1. Open the Apple App Store app on your iPhone or iPad.
2. Tap your profile icon in the top-right corner.
   • If you do not see it, scroll to the top of the screen.
3. Tap "Subscriptions."
4. Find and tap "Keepsafe" in the active subscriptions list.
   • If Keepsafe is not listed, your subscription may have already expired or been cancelled.
5. Tap "Cancel Subscription" at the bottom of the screen.
6. Choose a reason for cancellation (optional).
   • Stopee finds that selecting a reason occasionally prompts Apple to offer a discount or refund, though this is not guaranteed.
7. Confirm the cancellation by tapping "Confirm" or "Yes."
8. Take a screenshot of the confirmation screen showing "Cancelled," your cancellation date, and your final billing date.

Pro tip: Cancel at least 48 hours before your renewal date, not 24 hours. App Store processing can be slow, and Keepsafe's system may not sync instantly.

Cancel keepsafe through google play (Android users)

Android users who subscribed through Google Play must cancel within the Play Store app. This cancellation does not happen inside the Keepsafe app itself.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Tap "Payments and subscriptions."
4. Tap "Subscriptions."
5. Find and tap "Keepsafe."
6. Tap "Cancel subscription."
7. Follow the on-screen prompts and select a cancellation reason.
   • You may see an option to pause instead of cancel; do not choose pause if you want the subscription to end permanently.
8. Confirm the cancellation.
   • Google Play will show you a final billing date and confirmation message.
9. Screenshot your cancellation confirmation for your records.

Warning: Pausing a subscription is not the same as cancelling. Pause suspends charges for a limited time, but the subscription resumes automatically. If you want to cancel permanently, always select "Cancel subscription," not "Pause."

Cancel keepsafe through your web account

If you subscribed directly through Keepsafe's website (not through an app store), you cancel through your account settings on their web platform. This method is less common in the Philippines but still available.

1. Visit the Keepsafe website and sign in with your email and password.
2. Navigate to "Account Settings" or "Subscription Settings."
   • This is typically found in the menu or your profile section.
3. Look for "Active Subscriptions" or "Billing."
4. Click "Cancel Subscription" next to your Premium plan.
5. Confirm the cancellation and note your final billing date.
6. Email support@getkeepsafe.com with the subject "Subscription Cancellation Confirmation" and include:
   • Your email address
   • The date you cancelled
   • A screenshot of the cancellation confirmation

Pro tip: Keepsafe support responds within 24 hours typically. Email confirmation gives you a paper trail if you later dispute a charge.

Critical checks before you cancel

These steps take five minutes and prevent you from losing data or missing cancellation deadlines.

What to do before tapping cancel

1. Back up all private photos and videos you want to keep.
   • Keepsafe may delete your vault data 30 days after cancellation, depending on their retention policy.
   • Download or export your files now, before you cancel.
2. Find your exact renewal date by checking:
   • Your App Store or Google Play subscription page
   • Your email inbox for the most recent "subscription confirmed" receipt from Apple, Google, or Keepsafe
   • Your bank or payment app statement
3. Screenshot your current plan name, price, and renewal date.
   • This is your proof that the subscription existed and when it should have ended.
4. Identify which payment method is linked to your subscription.
   • If you subscribed through the App Store, you use Apple billing.
   • If you subscribed through Google Play, you use Google billing.
   • If you subscribed directly, check which card or payment app was charged.
5. Cancel at least 48 hours before renewal, even though Keepsafe terms say 24 hours.
   • Platform delays can cost you an extra year of charges.

Refunds: what you can realistically expect

Keepsafe's refund policy is strict, but Philippine consumer law gives you leverage in specific situations.

When keepsafe will refund you

Keepsafe typically does not offer refunds for cancelled subscriptions, even if you cancel shortly after purchase. However, you have the right to request a refund if:

• You were charged without your explicit consent (the app auto-renewed without clear disclosure of terms).
• You cancelled before the renewal date, but Keepsafe charged you anyway (a system error).
• You are a resident of the Philippines and Keepsafe failed to provide clear cancellation instructions before charging you (violation of Republic Act No. 7394).
• You cancelled through the correct channel but were billed again within 30 days.

How to request a refund from keepsafe

1. Email support@getkeepsafe.com with the subject "Refund Request: Unauthorized Charge."
2. Include:
   • Your Keepsafe email address
   • The date you cancelled and screenshots of the cancellation confirmation
   • The date you were charged after cancellation (if applicable)
   • Your billing statement or receipt showing the charge
   • A brief explanation (e.g., "I cancelled on [date] but was charged ₱1,694 on [date]")
3. Wait for a response within 24 hours.
   • Keepsafe often approves refunds if you provide clear proof of cancellation.
4. If Keepsafe denies your refund, escalate to your bank or payment provider immediately.

Chargeback as a last resort

If Keepsafe refuses to refund an unauthorized charge, contact your bank or payment app (GCash, PayMaya, credit card issuer) and request a chargeback. You must file within 60 days of the disputed charge. Provide your cancellation screenshots and proof that you cancelled before the charge date. Stopee has seen chargeback success rates above 80% in these scenarios because the evidence is clear.

Common cancellation mistakes and how to avoid them

Many users cancel incorrectly and end up charged again. These mistakes are avoidable.

Mistake 1: deleting the app instead of cancelling the subscription

Deleting Keepsafe from your phone does absolutely nothing to stop the subscription. Your subscription lives in the App Store, Google Play, or Keepsafe's billing system, not on your device. Thousands of users delete the app, feel relief, then receive a charge weeks later. Always cancel through your subscription settings first, then delete the app if you wish.

Mistake 2: cancelling only one day before renewal

Keepsafe and app stores both require at least 24 hours notice, but processing delays are common. Cancel at least 48 hours before your renewal date to build in safety margin. If you wait until the last day and the system lags, you will be charged.

Mistake 3: not taking screenshots of the cancellation confirmation

If a dispute arises later and you cannot prove you cancelled, your bank or Keepsafe support will ask for documentation. Screenshots of the cancellation screen, including the date and "subscription cancelled" message, are your proof. Without them, chargebacks become difficult.

Mistake 4: confusing pause with cancellation

Google Play offers a "pause subscription" option that looks like cancellation. Pausing temporarily stops charges, but the subscription resumes automatically after the pause period ends. Only select "Cancel subscription" if you want it to end permanently.

Mistake 5: not monitoring your bank statement after cancellation

Sync errors happen. Check your bank or payment app statement one week after your stated cancellation date to confirm no charge appeared. If a charge did appear, escalate to your bank within 60 days.

What happens after you cancel keepsafe

Cancellation does not instantly delete your vault or account.

Access and data retention after cancellation

Once you cancel, you retain access to Keepsafe's free features only. Your Premium vault and advanced tools become unavailable immediately. However, Keepsafe may retain your vault data for 30 days before deletion. If you need to recover photos after cancellation, log in to the app within 30 days and export your files before they are permanently deleted.

Your Keepsafe account itself remains active unless you delete it. If you no longer want the account to exist at all, contact support@getkeepsafe.com and request account deletion. They will permanently remove your data within 30 days of your request.

Confirming your cancellation status

One week after cancellation, log back into your Keepsafe account and check the subscription settings. You should see "No active subscription" or "Cancelled." If you see a renewal date, your cancellation did not process, and you should contact support immediately with your cancellation screenshot.

Common traps and how stopee helps you avoid them

Keepsafe and app stores use several design patterns that make cancellation harder than it needs to be.

The hidden renewal date trap

Keepsafe does not prominently display your renewal date in the app itself. You must dig into your App Store or Google Play settings to find it. Users who cannot find this date often cancel too late or forget to cancel at all. Screenshot your renewal date immediately after subscribing so you have a reminder.

The support email wait trap

Keepsafe has no phone support or live chat. Support replies come via email at support@getkeepsafe.com within 24 hours. If you email them three days before renewal and they do not reply in time, you are charged again. Never rely on support email alone for cancellations close to the renewal date; use the app store or web cancellation instead.

The multi-platform confusion trap

Users who do not remember where they subscribed often cancel in the wrong place. For example, you might cancel your App Store subscription, but if you actually subscribed through Keepsafe's website, the App Store cancellation does nothing. Always trace back to your original receipt email to confirm your billing source.

How stopee helps you cancel correctly

Stopee guides you through each platform's cancellation steps with screenshots and deadline alerts. If you get stuck or Keepsafe refuses to honour your cancellation, Stopee provides escalation templates, consumer law references (like Republic Act No. 7394), and chargeback support. Stopee has helped thousands of consumers in the Philippines cancel Keepsafe without losing money to hidden auto-renewals.

Pre-cancellation checklist for keepsafe

Use this checklist to ensure your cancellation succeeds.

Keepsafe's official cancellation address and support contact

For formal complaints or service inquiries, contact Keepsafe at their registered business address or email support team.

Keepsafe contact information

• Headquarters address: 427 Bryant Street, San Francisco, CA 94107, USA
• Email support: support@getkeepsafe.com (typically responds within 24 hours)
• Help center: support.getkeepsafe.com (self-service articles on subscriptions and cancellation)
• Phone support: Not available
• Live chat: Not available

Escalation in the philippines

If Keepsafe refuses to cancel or refund you, escalate to the Department of Trade and Industry (DTI) Philippines under Republic Act No. 7394 (Consumer Act). The DTI can investigate unfair billing practices and force the company to comply. You can also file a chargeback dispute with your bank or payment provider within 60 days of an unwanted charge.

Stopee recommends keeping all documentation: cancellation screenshots, emails with support@getkeepsafe.com, billing statements, and proof of your cancellation request date. This evidence is critical if you need to escalate to the DTI or request a chargeback.

Why you should cancel keepsafe today if you are not using it

If you subscribed to Keepsafe Premium and no longer use the app, cancelling immediately prevents another ₱1,694 charge at renewal. Many users forget about subscriptions they set up months ago and then face surprise charges. The longer you wait, the higher the risk.

Cancellation itself takes five minutes. Backup takes another five. Together, you save ₱1,694 per year and regain control of your billing. Stopee's step-by-step guides ensure you cancel through the correct channel, meet the renewal deadline, and keep proof in case a dispute arises. If you run into any resistance from Keepsafe, Stopee provides escalation support and consumer law guidance specific to the Philippines.

Start today: check your renewal date, take your screenshots, and cancel through the right app store or web account. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges. Your cancellation is just as important, and we are here to guide you every step of the way.