Manage Keepsafe

How to cancel keepsafe and stop paying for privacy protection you don't use

Why you should cancel keepsafe before your next billing date

Keepsafe is a privacy-focused mobile app that lets you secure photos, videos, and documents behind password protection and encryption. What starts as a free download often becomes a recurring monthly or annual charge without you realising it. If you've signed up during a promotional period or free trial, you may now be paying for a service you rarely use.

Many UK consumers find their Keepsafe subscription quietly renews without reminder or warning. A £4.99 monthly charge might seem modest until you calculate the annual cost: nearly £60 per year. When combined with other subscriptions you're not actively using, these charges add up fast and strain your monthly budget unnecessarily.

Stopee exists to help you take control of these recurring payments. Whether you've moved to a different privacy app, found you don't need the premium features, or simply want to reduce your outgoings, cancelling Keepsafe is straightforward once you know the exact steps. The sooner you act, the sooner you stop the charges.

The real cost of keeping keepsafe active

Keepsafe operates on a subscription model designed to collect ongoing payments. Even if you open the app only once a month, your premium subscription continues to charge you every billing cycle.

If you've been paying for an annual Keepsafe subscription and barely use it, you're locked in until the renewal date unless you cancel now. Stopee recommends checking your bank or credit card statement to confirm which plan you're on and when your next charge occurs.

When cancelling keepsafe makes sense

You should cancel Keepsafe if any of these apply to you:

• You've switched to a different privacy app or encryption service
• You're no longer concerned about protecting sensitive media files
• You've discovered free alternatives that meet your needs (such as built-in OS security or encrypted cloud storage)
• Your storage needs have decreased and you no longer require premium capacity
• You're tightening your budget and can live without the extra security layer
• You never signed up for premium and got charged by accident

Your consumer rights when cancelling keepsafe

The Consumer Rights Act 2015 (CRA 2015) protects you when you cancel digital services in the United Kingdom. Understanding your rights empowers you to recover money if things go wrong.

What the consumer rights act 2015 says about cancellation

Under CRA 2015, you have the right to cancel any distance contract (including subscriptions purchased online or via app) within 14 calendar days of purchase, without penalty or explanation. This "cooling off period" applies to your first Keepsafe premium subscription.

If you purchased Keepsafe premium within the last 14 days and have changed your mind, you can cancel immediately and demand a full refund. Keepsafe cannot refuse this unless you've already used a significant portion of the service you purchased.

Warning: If you are outside the 14-day window, CRA 2015 still requires Keepsafe to cancel your subscription if you request it, but they are not obliged to refund payments already made. However, you must receive clear confirmation of cancellation, and any future charges must stop immediately.

Your right to cancel ongoing subscriptions

Beyond the 14-day cooling off period, you retain the absolute right to cancel any recurring subscription at any time. Keepsafe must not make cancellation deliberately difficult, slow, or require you to ring a premium phone line.

If Keepsafe makes cancellation unreasonably hard (for example, burying the cancel button or requiring you to contact multiple departments), this violates the CRA 2015 and the Consumer Rights (Payment Surcharges) Regulations 2012. You can escalate to the Information Commissioner's Office (ICO) or Citizens Advice Consumer Service if you encounter deliberate obstruction.

How to cancel keepsafe step by step

Keepsafe is owned and operated by Royal Mail. To cancel your subscription, you must contact Royal Mail's customer service department or manage your subscription through your app account settings.

Cancelling keepsafe via the mobile app

This is often the fastest method. Follow these steps:

1. Open the Keepsafe app on your phone (iOS or Android)
   • Make sure you're logged into the account linked to your subscription
2. Tap your profile icon or account settings (usually at the bottom or top of the app)
   • This location varies slightly between iOS and Android versions
3. Select "Subscription" or "Premium membership"
   • You should see your current plan and renewal date displayed here
4. Tap "Manage subscription" or "Edit subscription"
   • On iOS, this may redirect you to the Apple App Store
   • On Android, this may redirect you to Google Play Store
5. Select "Cancel subscription" and confirm your choice
   • Read any final offers or retention discounts the app presents
   • Do not click "Re-subscribe" or any upgrade option
6. Wait for confirmation that your subscription has been cancelled
   • You should receive an email confirmation immediately or within 24 hours

Pro tip: Take a screenshot of the confirmation page before closing the app. You'll need proof of cancellation if a charge appears on your card again.

Cancelling keepsafe through your app store account

If the app's in-app settings don't show a cancellation option, you can cancel directly through Apple App Store or Google Play Store:

1. For Apple App Store (iOS):
   • Open the App Store app and tap your profile icon (top right)
   • Select "Subscriptions"
   • Find Keepsafe in the list and tap it
   • Tap "Cancel Subscription" and confirm
2. For Google Play Store (Android):
   • Open Google Play and tap your profile icon (top right)
   • Select "Manage my Google Account"
   • Go to the "Payments and subscriptions" tab
   • Select "Subscriptions"
   • Find Keepsafe and tap "Manage subscription"
   • Tap "Cancel subscription" and confirm

Cancelling keepsafe by contacting royal mail directly

If you cannot cancel through the app or app store, contact Royal Mail's customer service team. This method takes longer but creates a paper trail:

1. Visit the Royal Mail website or call Royal Mail customer service
   • Royal Mail handles all Keepsafe billing and cancellations
2. Explain that you want to cancel your Keepsafe subscription
   • Provide your full name, the email address linked to your Keepsafe account, and your subscription start date if you have it
3. Ask for a confirmation email or reference number for your cancellation
   • Do not end the call or conversation without this confirmation
4. Request that all future charges stop immediately
   • Make clear you do not want any renewal reminders or trial offers

Warning: Royal Mail's phone lines can be busy. If you struggle to reach them, write to their customer service department by post (address provided at the end of this guide) and include a scanned copy of your ID and proof of your subscription.

Refunds and what happens after you cancel

Understanding your refund rights and what to expect after cancellation helps you spot problems early and act quickly.

Are you entitled to a refund?

Your refund eligibility depends on when you cancel and how long you've had the subscription:

If you cancel within the 14-day cooling off period and have barely used Keepsafe, request a refund explicitly when you cancel. Royal Mail may not offer one automatically.

What happens to your data after cancellation

After you cancel Keepsafe, your encrypted vault and stored files remain accessible if you maintain a free account. You typically keep access to all previously stored media but lose access to premium features (extra storage, advanced encryption options) immediately.

If you want to delete all your data permanently, you must do this before cancelling, or delete your Keepsafe account entirely (separate from cancelling your subscription). To delete your account:

1. Open Keepsafe and go to settings
2. Find "Delete account" or "Close account"
3. Enter your password and confirm
4. Your data will be permanently deleted within 30 days

Pro tip: Download or transfer any files you want to keep before you delete your account. You cannot recover them after permanent deletion.

Confirming cancellation and preventing rogue charges

After cancelling, monitor your bank account or credit card statement closely. Stopee recommends checking for the next 2-3 billing cycles to ensure no charges appear.

If a charge appears after you cancelled, immediately:

1. Gather your cancellation confirmation email or screenshot
2. Contact your bank or card issuer and dispute the charge as an unauthorised transaction
3. Request a chargeback and provide your cancellation proof
4. Report the issue to the Information Commissioner's Office (ICO) if the charges persist

Common mistakes when cancelling keepsafe

Cancellation feels straightforward until something goes wrong. These mistakes cost money and create unnecessary stress.

Mistake 1: not checking which billing cycle you're in

Many people cancel believing they'll get an immediate refund, then discover they're locked in an annual plan with no refund available outside the cooling off period. Before you cancel, check your most recent email receipt or app settings to confirm whether you're on a monthly or annual plan and when your next charge is due.

Mistake 2: cancelling through the wrong channel

If you cancel through your app store but your subscription renews, it means the app store cancellation didn't sync with Royal Mail's billing system. Some users cancel through Apple or Google but their subscriptions continue because Keepsafe and the app store run separate records. Always confirm cancellation directly with Royal Mail if the app or app store method doesn't produce a clear confirmation email.

Mistake 3: not saving your cancellation confirmation

If you cancel and receive no confirmation, you have no proof if Royal Mail's systems fail to process your request. Always screenshot the cancellation screen, save any confirmation emails, or note the date and time of your phone call. This evidence protects you if a rogue charge appears on your next statement.

Mistake 4: assuming cancellation stops all charges immediately

Cancellation typically takes effect at the end of your current billing period, not immediately. If you cancel on day 15 of a 30-day cycle, you will be charged again on day 30. Plan your cancellation timing accordingly if you want to avoid one final charge.

Your next steps: cancel keepsafe with confidence

You now have everything you need to cancel Keepsafe without delay or confusion. Whether you choose to cancel through the app, the app store, or Royal Mail directly, the process is simple and fast. The longer you wait, the more money leaves your account unnecessarily.

Stopee has helped thousands of consumers cancel unwanted subscriptions and reclaim control of their spending. By removing subscriptions you don't actively use, you free up money for the things that matter and ensure your bank statements reflect your actual priorities. Cancel Keepsafe today and enjoy the peace of mind that comes from taking charge of your finances.

Cancellation checklist before you hit submit

• You have confirmed your current Keepsafe plan (Premium or Ultimate) and billing cycle (monthly or annual)
• You have identified your next renewal date
• You know which cancellation method you'll use (app, app store, or Royal Mail)
• You have a screenshot or recording device ready to capture your confirmation
• You are logged into the correct Keepsafe account (if you have multiple)
• You have downloaded or transferred any important files stored in Keepsafe before permanent deletion
• You have marked your calendar to check your bank statement 5 days after cancellation

Contact information and escalation

If Keepsafe or Royal Mail refuses to cancel your subscription or continues to charge you after cancellation, escalate your complaint to the relevant authority.

Royal mail customer service contact details

Royal Mail is the billing provider for Keepsafe subscriptions. To reach their customer service:

Post: Royal Mail Customer Service, Royal Mail, Swindon, SN38 1SU, United Kingdom

Phone: 03457 740 740 (available Monday-Friday, 8am-6pm; Saturday, 8am-2pm)

Email: Contact via the Royal Mail website at royalmail.com

Escalation to consumer authorities

If Royal Mail refuses your cancellation or fails to stop charges within 7 days, escalate your complaint:

Citizens Advice Consumer Service: Tel 0808 223 1133 or visit citizensadvice.org.uk

Information Commissioner's Office (ICO): For data and privacy concerns, visit ico.org.uk or call 0303 123 1113

Financial Conduct Authority (FCA): If you dispute charges on your card or bank account, contact your bank first, then the FCA at fca.org.uk

Stopee recommends keeping detailed records of every cancellation attempt, confirmation number, date, time, and person you spoke with. This documentation is your strongest protection if you need to escalate to a consumer authority.

Cancelling Keepsafe is your right, and Stopee is here to ensure you understand exactly how to exercise it. Take action today, and stop wasting money on a subscription you don't need.