Manage Feetfinder

How to cancel feetfinder and protect your money in the philippines

What feetfinder is and why you might need to cancel

Feetfinder is an online marketplace where creators sell foot-related photo and video content to buyers through paid subscriptions. You pay a monthly or annual fee to access the platform's seller tools, upload content, and earn from transactions. The platform takes a commission from each sale you make, which many users don't fully understand until after they've subscribed.

If you signed up hoping to earn quick money but found the platform difficult to navigate, the earnings too low, or the fees too high, you're not alone. Many Filipinos discover that recurring subscription charges keep hitting their accounts even after they stop using the service. That's why we created this guide at Stopee to help you cancel with confidence and understand your rights.

How the pricing structure works

Feetfinder charges three main plan levels. The Basic Plan costs $4.99 USD per month (approximately ₱282), the Premium Plan costs $14.99 USD per month (approximately ₱847), and the Lifetime Premium option costs $80.00 USD one-time (approximately ₱4,520). On top of these subscription fees, the platform takes a 15% commission on Basic Plan earnings and a 10% commission on Premium Plan earnings.

This dual-fee structure is crucial to understand before you cancel. Many users feel blindsided when they realize they're paying both a subscription AND losing a percentage of each sale. When you cancel, you stop paying the monthly subscription, but any listings you've already uploaded will no longer be visible or available for purchase.

Why cancellation matters in the philippines

Feetfinder operates in the Philippines but doesn't offer local language support, local payment options, or locally aware customer service hours. All pricing displays in US dollars, and email support at support@feetfinder.com is typically your only contact method. Response times can be slow, which is why having a clear cancellation plan before you act is essential.

At Stopee, we've helped thousands of consumers navigate subscription cancellations across international platforms. The key is knowing your rights under Philippine law and following the correct cancellation steps the first time.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you buy goods and services. This law requires that all charges be transparent, that refund policies be clearly disclosed, and that companies process cancellations promptly once requested.

What the consumer act of the philippines guarantees

Under this law, you have the right to accurate information about any subscription before you pay. Feetfinder must clearly disclose its billing cycle, renewal terms, and cancellation process. If the company makes misleading claims about earnings potential or hides fees in fine print, that violates your consumer protection rights.

You also have the right to cancel within 14 days of purchase without penalty, provided the service hasn't yet been substantially used or delivered. However, since Feetfinder is a service you can immediately access online, this right may be limited if you've already used the platform. That's why acting quickly matters.

What to do if feetfinder refuses to cancel or refund

If Feetfinder ignores your cancellation request or continues charging you after you've cancelled, you can file a complaint with the Department of Trade and Industry (DTI). The DTI's Consumer Assistance and Advocacy Division handles disputes with online companies and can force a resolution. Document every step: save screenshots of your cancellation request, your confirmation emails, and your bank statements showing charges after cancellation.

Stopee recommends keeping this documentation for at least 6 months. If the company disputes your cancellation claim, you'll have proof that you took action and when you took it.

How to cancel feetfinder step by step

Cancelling Feetfinder requires you to access your account settings and submit a cancellation request through the website. Follow these steps carefully to ensure the process completes correctly.

Cancellation via the feetfinder website

1. Log in to your Feetfinder account at feetfinder.com using your email and password.
2. Click on your profile icon or avatar in the top right corner of the screen.
3. Select "Account Settings" from the dropdown menu that appears.
4. Look for "Subscription Management" or "Billing" in the settings menu.
5. Click the option that says "Cancel Subscription" or "Manage Plan."
6. Read the cancellation confirmation screen carefully. Note your final billing date.
7. Click the button to confirm your cancellation request.
8. Take a screenshot of the confirmation page immediately.
9. Check your email within 5 minutes for a confirmation message from Feetfinder.
10. Save this confirmation email for your records.

Warning: Do not close the page or refresh your browser until you see the final confirmation screen. If the page refreshes unexpectedly, log back in and repeat steps 1-4 to verify whether your cancellation was processed.

Pro tip: If Feetfinder's website doesn't show a clear cancellation option in Subscription Management, your account may have been set up through a third-party payment processor. Move to the next section to explore alternative cancellation methods.

Cancellation if you subscribed via apple or android

If you subscribed to Feetfinder through the Apple App Store or Google Play Store on your phone, you must cancel through that same platform. The platform's internal system does not process app-based cancellations.

1. For iPhone users: Open the Settings app on your device.
2. Tap your name at the top, then select "Subscriptions."
3. Find "Feetfinder" in the list of active subscriptions.
4. Tap "Feetfinder," then tap "Cancel Subscription."
5. Confirm your cancellation when prompted.
6. Take a screenshot of the confirmation page.
7. For Android users: Open the Google Play Store app.
8. Tap your profile icon in the top right corner.
9. Select "Manage subscriptions."
10. Find "Feetfinder" and tap it.
11. Tap "Cancel subscription" and confirm.
12. Save a screenshot of the final confirmation screen.

Warning: Apple and Google process cancellations independently from Feetfinder's servers. Your subscription may stay active for up to 24 hours after you cancel through the app store, even though the cancellation is initiated. Do not panic if you see a charge after cancellation; check your account status again after one business day.

Cancellation by email if the website method fails

If you cannot locate the cancellation button on Feetfinder's website, or if the button doesn't respond when you click it, send a formal cancellation email to the company's support address.

1. Open your email client (Gmail, Outlook, Yahoo, etc.).
2. Compose a new message to support@feetfinder.com.
3. In the subject line, write: "Account Cancellation Request - [Your Username]"
4. In the body, include:
   • Your full name as it appears on your Feetfinder account
   • Your registered email address on the account
   • Your Feetfinder username
   • The date you want the cancellation to take effect (usually immediately)
   • A clear statement: "I request immediate cancellation of my Feetfinder subscription and all recurring charges."
5. Do not include your password or sensitive payment details in the email.
6. Send the email and note the time you sent it.
7. Wait for a response within 5 business days.
8. If you don't receive a response, send a follow-up email referencing your original request date.

Pro tip: Send this email from the same address registered to your Feetfinder account. This helps the support team locate your account quickly and prevents delays. If you've changed email addresses since signup, mention this in your message.

Understanding feetfinder's refund policy and what you can expect

Feetfinder's standard terms state that all payments are generally final and non-refundable. This means if you paid for a month of access, the company typically will not return that money even if you cancel immediately after subscribing.

When feetfinder might offer a refund

Despite the non-refundable policy, you have a legal right to dispute charges under certain circumstances. If you can demonstrate any of the following, Stopee recommends requesting a refund through the DTI or your bank:

• You cancelled within 14 days of your initial purchase and had not substantially used the service
• Feetfinder charged you twice for the same billing period
• The company continued charging you after you submitted a valid cancellation request
• The service was unavailable or non-functional during your billing period
• The company misrepresented earning potential or fees in its marketing

How to request a refund from feetfinder

If your situation matches one of the above points, email support@feetfinder.com with your refund request. Include your account information, the specific charges you dispute, and a clear explanation of why you believe a refund is justified. Request a response within 7 days.

If Feetfinder denies your refund request or ignores it, you can file a chargeback through your bank or credit card company. Contact your bank's fraud or dispute department, explain that you cancelled your subscription but were charged again, and provide your screenshots and email correspondence as evidence. Most banks process chargebacks within 30 to 60 days.

Warning: Filing a chargeback will likely result in your Feetfinder account being permanently suspended. Use this option only as a last resort if Feetfinder refuses to honour your cancellation or refund request.

Pricing breakdown and cancellation timing

Understanding Feetfinder's billing cycle is essential to avoiding unexpected charges after cancellation.

When your cancellation takes effect

Feetfinder does not charge you for the day of cancellation itself. If you cancel on the 15th of the month and your billing cycle renews on the 20th, your access ends on the 20th at 11:59 PM. You will not be charged again. However, if you cancel on the 21st and your renewal date was the 20th, you've already been charged for the next month.

This is why checking your billing cycle before cancelling is critical. Log in to your account, find the renewal date, and if it's more than 3 days away, cancel immediately to avoid a charge you didn't plan for.

What happens to your account and data after cancellation

Cancelling your Feetfinder subscription is emotionally harder than it sounds because you lose access to everything you built on the platform.

Your account access after cancellation

Once your subscription ends, you can no longer upload new content, message buyers, or access your analytics dashboard. Any listings you previously uploaded will be hidden from the marketplace and available for purchase. If you want to preserve your content, download your photos and videos before you cancel.

Feetfinder doesn't clearly explain whether your account remains permanently deleted or can be reactivated if you resubscribe later. Stopee recommends assuming your account and data will be removed after 90 days of inactivity. If you think you might return to the platform, save copies of all your work.

Withdrawal of pending earnings

If you have earnings pending in your Feetfinder account, withdraw them before you cancel. Some platforms hold earnings from cancelled accounts, making them difficult to claim. Log in, go to your earnings or payout section, and submit a withdrawal request to your bank account or payment method at least 5 days before you plan to cancel.

Pro tip: Feetfinder typically requires minimum earnings (often $20 USD or ₱1,130) before allowing a withdrawal. If you haven't reached this threshold and don't plan to continue selling, you may lose those earnings entirely after cancellation.

Common mistakes to avoid when cancelling feetfinder

Cancelling a subscription should be simple, but Feetfinder's process is designed to make you hesitate. Here are the mistakes we see most often at Stopee.

Mistake 1: cancelling only through the app without cancelling on the website

If you subscribed through both the app and the website, you must cancel through both platforms. Cancelling in only one place leaves your subscription active in the other system. Check your email statements to see which payment methods charged you, then cancel through each one separately.

Mistake 2: not verifying the cancellation confirmation

After you click "confirm cancellation," a confirmation page appears. Many users don't read it carefully or take a screenshot. This page contains critical information: your cancellation request number, your final billing date, and your access end date. If you later dispute a charge with your bank, this screenshot is your proof of cancellation.

Mistake 3: assuming the cancellation succeeded because the page refreshed

Feetfinder's website occasionally refreshes or closes unexpectedly during the cancellation process. A page refresh does not mean your cancellation failed. Log back in and check your Subscription Management section. If the cancellation button is gone, your request was processed. If the button is still there, repeat the process.

Mistake 4: ignoring charges that appear after cancellation

If a charge appears on your bank statement 3 or more days after you cancelled, contact Feetfinder's support team immediately. Explain the situation, provide your cancellation confirmation date, and ask for a refund. Document this communication in case you need to escalate to your bank or the DTI.

Mistake 5: not checking your bank statement for 30 days

Many users cancel and forget about it, only to discover months later that charges continued. Set a phone reminder to check your bank statement 10 days after your projected cancellation date. This gives you time to react if something went wrong.

Checklist before and after you cancel

Use this checklist to ensure you've completed every step correctly and protected yourself legally.

What people say about cancelling feetfinder

User experiences vary widely. Some people cancel smoothly; others struggle with the process. Here's what commonly appears in Filipino user feedback on forums and social media.

Common positive experiences

Users who subscribe briefly and cancel within 30 days report smooth cancellations through the website. Most receive confirmation emails within minutes and are not charged again. These users typically cancelled before making significant earnings, so they didn't face complications with pending payouts.

Common frustrating experiences

Users who let their subscriptions run for several months often face confusion when cancelling. They report slow email responses (5 to 10 days), unclear cancellation confirmation, and continued charges even after requesting cancellation. Many had to contact their banks to dispute charges. A recurring complaint is that Feetfinder's support team doesn't respond to follow-up emails about failed cancellations.

At Stopee, we've found that users who take screenshots and document every step report better outcomes. Having proof of your cancellation request protects you if the company denies your claim later.

How to cancel if you've already been charged multiple times

If Feetfinder charged you repeatedly after you cancelled, or if you never authorised the charges in the first place, you have legal remedies available in the Philippines.

Step 1: contact feetfinder directly with evidence

Email support@feetfinder.com with the subject line "Dispute of unauthorized charges." Attach screenshots of your bank statements showing each unwanted charge, your cancellation confirmation email, and a clear timeline of events. Request a full refund and a response within 7 days. Save a copy of this email for your records.

Step 2: file a dispute with your bank or credit card company

If Feetfinder doesn't respond or refuses to refund, contact your bank's dispute department. Tell them you authorized the first charge only, that you cancelled your subscription, but the company continued billing you. Provide your bank with copies of all documentation: cancellation emails, bank statements, and Feetfinder's response (or lack thereof). Most banks process disputes within 30 to 60 days and will issue a provisional credit while they investigate.

Step 3: file a complaint with the DTI if necessary

If your bank's dispute process doesn't resolve the issue, file a formal complaint with the Department of Trade and Industry's Consumer Assistance and Advocacy Division. Provide your full account history, all correspondence with Feetfinder, and your bank's dispute outcome. The DTI can investigate whether Feetfinder is engaging in unfair or deceptive billing practices. This process can take several months but often results in a refund or settlement.

Stopee has supported consumers through each of these steps, and we know they work when you document everything carefully.

Comparing feetfinder to similar content platforms

If you're deciding whether to cancel Feetfinder or switch to another platform, this comparison may help.

If you're unhappy with Feetfinder's cost or commission, Patreon and OnlyFans both allow you to start for free and only pay commissions on earnings. Etsy and Instagram Shop charge per listing rather than monthly subscription, which may suit your budget better.

Mailing address for formal cancellation notice in the philippines

If Feetfinder does not respond to email requests and you need to send a formal written notice to comply with Philippine consumer law, use this address as your last resort escalation:

Feetfinder support can be contacted at: support@feetfinder.com

Note: Feetfinder does not publish a Philippine office address. For legal notices in the Philippines, you may file a complaint directly with the DTI instead of mailing a letter to the company's foreign address. The DTI will forward your complaint to the platform and enforce your rights as a Filipino consumer.

Filing a DTI complaint

Visit the DTI's website at dti.gov.ph or call the Consumer Hotline at 1-385 (domestic toll-free). Submit your complaint with all documentation: cancellation emails, bank statements, and proof of charges. The DTI has authority to investigate companies offering services to Filipinos, even if they are based abroad.

At Stopee, we believe you should never have to chase a company through multiple channels to cancel. If Feetfinder makes the process difficult, the DTI is your ally.

Final advice: cancel with confidence

Cancelling Feetfinder is a straightforward process when you follow the steps we've outlined. Take screenshots at every stage, verify your cancellation within 24 hours, and monitor your bank statement for 30 days afterward. If the company continues charging you, you have the Consumer Act of the Philippines and the DTI on your side.

Stopee has helped thousands of consumers cancel subscriptions across international platforms, and we know that having a clear plan and documented proof makes all the difference. You have the right to cancel, and you have the legal backing to enforce that right if the company resists.

Follow our checklist, use the step-by-step instructions above, and remember: your cancellation request is binding once submitted. Feetfinder cannot legally continue charging you after you've cancelled, and if it does, you can recover those charges through your bank or the DTI. Trust the process, keep your evidence, and you'll be protected.