Manage Feetfinder

How to cancel feetfinder in new zealand: your rights and step-by-step guide

What feetfinder is and why you might cancel

Feetfinder is an online marketplace where users buy and sell foot-focused digital content through a web browser. The platform operates on a seller-buyer model, meaning you either list content for sale or purchase content from creators. Unlike many mainstream social platforms, Feetfinder has no official mobile app, so all account management-including subscription cancellation-happens through your web browser only.

You might be cancelling Feetfinder because your trial period has ended, you've decided the service no longer suits your needs, or you want to stop recurring charges. Whatever your reason, Stopee is here to walk you through the exact steps to cancel securely and protect your rights under New Zealand law.

How feetfinder works

The platform offers tiered membership plans for sellers, each with different listing limits, commission rates, and visibility features. Buyers can subscribe to access seller content or make individual purchases. All transactions are conducted via the website-no app-based purchases apply because no official Feetfinder app exists in Google Play or the Apple App Store.

A critical warning about fake apps

Warning: Any app claiming to be Feetfinder on app stores is almost certainly a scam. Treat these with extreme caution and do not install them. Always use the official website in your web browser to manage your account and cancel your subscription. If you have accidentally installed a suspicious app, uninstall it immediately and change your Feetfinder password through the legitimate website.

Your consumer rights in new zealand and how they apply

New Zealand consumer law gives you significant protections when you cancel digital services. Understanding these rights puts you in control and gives you leverage if Feetfinder refuses a justified cancellation or refund claim.

The consumer guarantees act and digital content

Under the Consumer Guarantees Act 1993, digital services must be of acceptable quality, fit for purpose, and delivered safely. However, the Act includes a critical exception: once you have accepted delivery of digital content with your consent, you lose the right to cancel within the standard 14-day period. This means if you accessed paid content immediately, Feetfinder may argue you waived your cooling-off rights.

That said, you retain strong protections if the service fails to meet its description, contains hidden charges, or misrepresents terms. Additionally, if you purchased on a free trial that converted to a paid subscription without clear notification, you may have grounds to dispute the charge under misleading conduct rules.

The fair trading act and your protections

New Zealand's Fair Trading Act prohibits misleading or deceptive conduct. If Feetfinder auto-renewed your subscription without explicit, informed consent, or buried cancellation steps to make them deliberately hard to find, you could lodge a complaint with the Commerce Commission. Stopee recommends keeping screenshots of all pages showing renewal terms, auto-renewal toggles, and cancellation confirmations-these become your evidence if a dispute arises.

Escalation to the commerce commission

If Feetfinder refuses to cancel your account or process a refund you believe is justified, you can escalate to the Commerce Commission (the New Zealand consumer authority). The Commission investigates unfair contract terms and misleading practices. Include all evidence: billing statements, emails, screenshots of terms, and records of your cancellation attempts. Stopee has seen the Commission resolve many subscription disputes in consumers' favour.

How to cancel feetfinder step by step

Cancellation on Feetfinder is straightforward if you follow this exact sequence. All steps happen in your web browser-do not rely on any app.

Cancellation via your account settings

1. Open a web browser and go to the Feetfinder website (feetfinder.com or the official domain).
   • Do not use any app or third-party link.
2. Log in with your username and password.
   • If you have forgotten your password, use the "Forgot Password" link and reset it before proceeding.
3. Navigate to your Account Settings or Seller Profile settings (exact location depends on your account type-buyer or seller).
   • Look for a menu icon (three horizontal lines) or a profile dropdown, typically in the top right corner.
4. Locate the "Auto-Renew" toggle or subscription renewal section.
   • Pro tip: If you cannot find it immediately, use the browser's search function (Ctrl+F or Cmd+F) and search for "auto-renew" or "billing".
5. Turn off the Auto-Renew toggle to stop future billing.
   • The toggle should change colour (usually from blue to grey) to confirm it is now off.
6. Confirm the change and take a screenshot or note the confirmation message for your records.
   • Pro tip: Save this screenshot to your computer or phone. You will need it as proof if any dispute arises.

What happens after you turn off auto-renew

Turning off auto-renew prevents Feetfinder from charging you again, but it does not immediately delete your account or content. If you are on a paid subscription, you retain access until the end of the current billing period. If you are on a free trial, cancelling immediately ends the trial and removes your access.

If you cannot cancel online

If the auto-renew toggle is missing, broken, or you encounter an error, use the website's help or contact form to request cancellation manually.

1. Look for a "Help," "Support," or "Contact Us" link on the Feetfinder website.
   • This is usually in the footer or accessible from the menu.
2. Submit a cancellation request via email or form, including:
   • Your full account username or registered email address.
   • A clear statement: "I request cancellation of my auto-renewal subscription effective immediately."
   • A copy of your most recent billing statement or account confirmation.
   • A photo or scan of your ID to verify your identity (Feetfinder may request this for security).
3. Send the request and keep a copy for your records.
   • Feetfinder should respond within 5-10 business days with cancellation confirmation.
4. If you do not hear back within 10 days, follow up with a second email marked "FOLLOW-UP" and include your original request details.
   • Pro tip: Use registered email or a service with read-receipt confirmation so you have proof of delivery.

Feetfinder pricing and plan options

Understanding Feetfinder's pricing structure helps you decide whether to continue or cancel. Prices are displayed in USD, but your bank will convert to NZD-meaning your final charge may vary slightly due to currency fluctuations and international transaction fees.

Seller plan options

Actual NZD costs and hidden fees

Feetfinder does not publish exact NZD pricing on their website. Your final charge depends on the current USD-to-NZD exchange rate (typically 1.6-1.7x) plus your bank's international transaction fee (usually 1.5-2%). A $4.99 USD plan could cost you $8-$9 NZD or more. Before cancelling, check your last billing statement to see exactly how much you were charged in NZD-this helps you dispute any incorrect charges.

What happens after you cancel

Cancellation is emotionally straightforward, but the aftermath can feel confusing if you do not know what to expect. Here is what actually happens to your account, access, and data.

Your access and content after cancellation

If you cancel a paid subscription mid-term, you keep access to your account and content until the current billing period ends. For example, if your subscription renews on the 20th of each month and you cancel on the 5th, you retain access until the 20th. On the 20th, when the renewal date arrives, the system will not charge you because auto-renew is off.

If you cancel during a free trial, access stops immediately. You will not be charged, and any content you uploaded (as a seller) or purchased (as a buyer) becomes inaccessible once the trial expires.

Your account and personal data

Turning off auto-renew does not delete your account or any content you have uploaded or purchased. Your profile, messages, and files remain on Feetfinder's servers. If you want complete account deletion, you must request it separately through the help form or contact support. Account deletion is permanent and cannot be reversed, so only request it if you are certain.

Seller content and earnings

If you are a seller, cancelling your subscription does not remove your listings or prevent earnings. However, some features (like prioritised visibility on Premium) may be downgraded once your subscription expires. Check your seller dashboard to see which features are still active after the free trial or paid period ends.

Will you get a refund from feetfinder

Refunds are the hardest part of cancelling Feetfinder, and Stopee wants you to understand exactly where you stand before you dispute a charge.

Feetfinder's stated refund policy

Feetfinder's Terms of Service state that all payments are non-refundable and fully earned upon receipt. The company reserves the right to issue refunds only in exceptional circumstances, at its sole discretion. In plain language: Feetfinder will not give you money back unless they choose to, and they rarely choose to.

When you might get a refund anyway

Despite the non-refund policy, you have legal grounds for a refund in several situations under New Zealand law:

• If you were charged without your informed consent (e.g., auto-renewal happened without clear notification before the initial charge).
• If the service did not match its description or failed to work as promised.
• If you requested cancellation within 14 days of purchase and had not yet accessed the content (though Feetfinder may argue you waived this right if you downloaded immediately).
• If the charge was fraudulent or unauthorised (e.g., someone else accessed your account).
• If Feetfinder misled you about costs, hidden fees, or renewal terms under the Fair Trading Act.

How to claim a refund if you have grounds

1. Contact Feetfinder's support team with your refund request.
   • State your reason clearly: "I request a refund for the charge on [date] because [reason]. This charge violated my consumer rights under New Zealand law."
   • Include your transaction ID, billing date, and amount charged in NZD.
2. If Feetfinder refuses, contact your bank or credit card company and request a chargeback.
   • Provide your bank with copies of: the Terms of Service, your cancellation screenshot, the support response from Feetfinder, and a written explanation of why the charge was unjust.
   • Most banks accept chargebacks for "service not as described" or "unauthorised recurring charge" within 120 days of the charge.
3. If the chargeback fails or the amount is too small to pursue, lodge a complaint with the Commerce Commission.
   • Visit www.comcom.govt.nz and use their online complaint form. Include all evidence.
   • The Commission can investigate and order refunds if it finds Feetfinder breached consumer law.

Pro tip: Stopee recommends pursuing a chargeback before escalating to the Commission-your bank moves faster and requires less paperwork.

Common mistakes when cancelling feetfinder

Cancellation feels simple, but one small mistake can cost you money or leave you confused. Here are the traps Stopee sees consumers fall into repeatedly.

Mistake 1: confusing "cancel" with "delete"

Turning off auto-renew cancels your subscription but does not delete your account. Many people assume cancelling means their account vanishes, so they do not take a screenshot of the confirmation. Then, weeks later, they receive another charge and have no proof they cancelled. Always screenshot the auto-renew toggle after you turn it off, and note the date.

Mistake 2: installing or using fake feetfinder apps

Scammers load fake Feetfinder apps into app stores, designed to steal login credentials or payment information. If you have ever logged into a "Feetfinder" app on your phone, your account may be compromised. Change your password immediately on the official website, enable two-factor authentication if available, and monitor your bank statements for unauthorised charges.

Mistake 3: not checking your final billing date

You cancelled on the 10th, but your subscription renews on the 25th. Many people assume they are safe, but then a charge appears on the 25th anyway-often because the cancellation did not process. Check your account one week before your renewal date to confirm the auto-renew toggle is still off. If it has been re-enabled, turn it off again and contact support immediately.

Mistake 4: accepting FeetFinder's "no refund" policy without question

Feetfinder's Terms of Service say no refunds, but that does not override New Zealand law. Too many consumers assume they are stuck and do not fight unjust charges. You have legal leverage-use it. If you were misled about renewal or charged without consent, dispute the charge with your bank.

Mistake 5: not keeping records

Screenshots disappear from phone memory, emails get deleted, and memories fade. Save every confirmation email from Feetfinder, every screenshot of your cancellation, and every billing statement. Store these in a folder on your computer or cloud storage (Google Drive, OneDrive, etc.). If a dispute arises months later, you will have proof.

Checklist before and after cancellation

Use this checklist to ensure you cancel correctly and protect yourself from follow-up charges or disputes.

How to contact feetfinder if cancellation fails

If the online cancellation does not work or you need manual assistance, you will need to contact Feetfinder's support team. The company does not publish a dedicated cancellation phone number or New Zealand-specific postal address.

Available contact methods

Feetfinder's only publicly available contact option is a support form on the official website (check the Help, Support, or Contact Us section). Use this form to request manual cancellation. Email your request to the support address listed (if one is provided) and mark it as urgent if you have been charged unexpectedly.

International postal address

Feetfinder does not list a New Zealand postal address. The only address associated with the company is:

Feetfinder Support
Carson City, Nevada
United States

Posting a cancellation request to a US address can take weeks and is not recommended. Use the online support form or email instead-these reach Feetfinder's team much faster.

Escalation if feetfinder does not respond

If Feetfinder ignores your cancellation request for more than 10 business days, escalate to the Commerce Commission. They can investigate Feetfinder's failure to cancel and may order a refund or penalty. Stopee has helped thousands of consumers cancel subscriptions they no longer wanted by empowering them with their rights and documentation. You deserve the same outcome.

Final summary: take control of your feetfinder cancellation

Cancelling Feetfinder is straightforward if you follow the steps in this guide, but Feetfinder's non-refund policy and lack of obvious cancellation buttons mean many people give up or accept unfair charges. You do not have to.

Turn off auto-renew in your account settings, take screenshots, check your renewal date, and keep your records. If you are charged after cancelling, dispute it with your bank. If Feetfinder refuses to help, escalate to the Commerce Commission. New Zealand law protects you-Stopee encourages you to use it.

Stopee remains committed to helping you cancel any subscription quickly and fairly. Whether you are escaping Feetfinder or any other recurring service, our guides empower you to understand your rights and take action. You are in control-use this guide to prove it.