Manage Truthfinder

How to cancel TruthFinder and protect your privacy in new zealand

What is TruthFinder and why new zealanders use it

TruthFinder is a United States-based background-check and people-search service that collects public records and online data to generate detailed reports about individuals. It works as a subscription platform offering different lookup types: people searches, reverse phone lookups, and reverse email searches.

The service typically returns contact history, previous addresses, criminal records, and social media links where available. However, coverage and accuracy depend heavily on which public records are accessible in your region and the quality of third-party data sources, so results vary significantly by country.

Why new zealand users cancel TruthFinder

New Zealand consumers who sign up for TruthFinder often cancel for several practical reasons. First, many users discover that the data quality for New Zealand addresses and phone numbers is limited-the service focuses primarily on United States records. Second, unexpected renewal charges catch people off guard, especially if they subscribed during a promotional trial period. Third, privacy-conscious users become uncomfortable with how much personal data aggregation services collect and store.

At Stopee, we've heard from countless New Zealand customers frustrated by unclear billing cycles and difficulty locating the cancellation button. We're here to guide you through the exact steps to cancel TruthFinder and reclaim control of your subscription.

Who should keep TruthFinder

If you're conducting legitimate background checks on individuals you have a legal right to investigate, or if you regularly use the reverse phone or email lookup features for legitimate purposes, the service may still provide value. However, if your trial period has ended, the data quality disappoints you, or you're uncomfortable with data aggregation practices, cancellation is the right choice.

TruthFinder pricing in new zealand

Understanding what you're paying-and in which currency-is essential before you cancel. TruthFinder displays prices primarily in United States dollars, and conversion to New Zealand dollars depends on your bank's exchange rate and card issuer fees.

Current subscription plans and costs

Pricing notes for new zealand customers

TruthFinder does not publish New Zealand dollar (NZD) pricing publicly. When you sign up or check your billing, your bank will convert the USD amount to NZD at their exchange rate, which typically includes a 2-3% currency conversion fee on top of the official rate. To see the actual NZD amount you'll be charged, check your App Store or Google Play listing for New Zealand, or review your credit card statement after the first charge.

How to cancel TruthFinder on your website account

Cancelling via the TruthFinder website is the fastest and most reliable method. You'll need your login details and access to a web browser.

Step-by-step cancellation through the website

1. Visit the TruthFinder website and log in with your email address and password.
   • If you've forgotten your password, use the "Forgot Password" link to reset it before proceeding.
2. Navigate to your account settings or membership section.
   • Look for links labeled "Account Settings," "Billing," "Membership," or "Subscription" in the top navigation or user menu (usually a gear icon or your profile name).
3. Find the cancellation option.
   • Look for text that says "Cancel Subscription," "Cancel Membership," or "Manage Subscription." This link appears in the billing or membership area.
   • Pro tip: If you cannot find it, scroll down the page or check under "Subscription Details"-it's always on the account settings page, sometimes in a collapsible menu.
4. Click the cancellation link and review the confirmation screen.
   • TruthFinder may ask why you're cancelling and offer a discount to keep you subscribed. You can ignore this offer and proceed.
5. Confirm your cancellation request.
   • Click "Yes, cancel my subscription" or the equivalent button to finalize the action.
6. Save your confirmation email or screenshot.
   • TruthFinder will send you an email confirming the cancellation. Save this for your records-you'll need it if you dispute a future charge.

What to do if the website cancellation link is hidden

Some users report difficulty finding the cancellation option on the TruthFinder website. If the steps above don't work, your subscription may have been purchased through a third-party platform (Apple App Store, Google Play, or a partner site). In that case, you'll cancel through that platform instead, not through TruthFinder's website.

Cancel TruthFinder by phone, email, or app store

If the website method doesn't work for you, or if you prefer speaking to someone directly, TruthFinder offers alternative cancellation channels.

Cancel by phone

1. Call TruthFinder customer support at +1 (855) 921-3711.
   • Phone lines are open Monday to Friday, 7 AM to 4 PM Pacific Time (which is 2 AM to 11 PM New Zealand Standard Time the same day).
   • Warning: Be aware of the time zone difference. Calling outside these hours will reach a voicemail system, and return calls may take 24-48 hours.
2. Tell the support representative that you want to cancel your subscription.
   • Have your email address, full name, and billing address ready.
   • Ask the representative to confirm the cancellation date-specifically, whether you retain access until the end of your current billing period or if access stops immediately.
3. Request a confirmation number or email.
   • Write down the name of the representative, the date and time of your call, and any confirmation number they provide.
4. Follow up with an email (see email method below) to create a written record of your request.
   • Phone cancellations are helpful, but email creates a documented trail that protects you if TruthFinder continues to bill you after you've cancelled.

Cancel by email

1. Send an email to help@truthfinder.com with the subject line "Cancellation Request."
   • Keep the email concise and professional.
2. Include the following information in your email:
   • Your full name (exactly as it appears on your account)
   • The email address associated with your TruthFinder account
   • Your billing address
   • A clear statement: "I request immediate cancellation of my TruthFinder subscription effective today."
   • The date you sent the email
3. Send the email and save a copy for your records.
   • Do not delete the email from your sent folder. You may need to reference it later.
4. Expect a response within 2-5 business days.
   • Pro tip: If you don't receive a cancellation confirmation email within one week, follow up with a second email marked "Follow-up: Cancellation Request" and reference the date of your original request.

Cancel through apple app store or google play

If you subscribed to TruthFinder through an app on your iPhone, iPad, or Android device, you must cancel through that platform's subscription settings, not through TruthFinder itself.

1. For Apple App Store (iPhone, iPad):
   • Open the Settings app on your device.
   • Tap your name at the top of the screen, then select "Subscriptions."
   • Find "TruthFinder" in the list and tap it.
   • Tap "Cancel Subscription" and confirm the cancellation.
   • Apple will show you the exact date your access ends (usually the end of your current billing cycle).
2. For Google Play (Android):
   • Open the Google Play Store app on your device.
   • Tap your profile icon in the top-right corner and select "Payments and subscriptions."
   • Tap "Subscriptions."
   • Find "TruthFinder" and tap it.
   • Tap "Cancel subscription" and confirm.
   • Google will show you the exact end date of your access.

What happens after you cancel TruthFinder

Cancellation works differently depending on when you initiated it and which billing cycle you're in. Understanding what to expect protects you from unwanted charges.

Access and service timeline after cancellation

In most cases, cancelling TruthFinder stops future automatic renewals but leaves your access active until the end of the current billing period. For example, if you cancel on the 15th of the month but your subscription renews on the 28th, you'll retain full access until the 28th arrives and your final billing cycle ends.

Log back into your account 2-3 days after cancelling to verify that your subscription status shows "Cancelled" or "Active until [date]." This simple step confirms the cancellation went through and gives you a record of the end date.

Data retention and account deletion

Cancelling your subscription does not automatically delete the personal data TruthFinder has collected about you or others you've searched for. The company retains aggregated data in its database indefinitely unless you explicitly request account deletion.

If you want your account and associated search history completely removed, send a separate email to help@truthfinder.com with the subject "Account Deletion Request" and clearly state that you want your entire account and all associated data permanently deleted. Ask for written confirmation of the deletion and follow up if you don't receive it within 10 business days.

Can you get a refund from TruthFinder

TruthFinder's refund policy is case-by-case, meaning the company is not obligated to refund you-but you may still have options under New Zealand consumer law.

Official refund policy

TruthFinder explicitly states that refunds are not guaranteed. Cancelling your subscription stops future billing but does not automatically entitle you to a refund for charges you've already paid.

When you might receive a refund

• If you were charged during a free trial period or if the free trial was not actually free, you have grounds to request a refund.
• If you cancelled within the first few days and request a goodwill refund, some support representatives will approve partial refunds, though this is uncommon.
• If a charge appeared on your account without your authorization, you can dispute it with your bank or credit card issuer (chargeback).

How to request a refund from TruthFinder

1. Send an email to help@truthfinder.com explaining why you believe you deserve a refund.
   • Reference the charge date, amount (in both USD and NZD if possible), and explain the issue clearly.
   • Attach a screenshot of the disputed charge from your bank statement or credit card.
2. Wait for a response (typically 5-10 business days).
   • Pro tip: If TruthFinder denies your refund request and you believe the charge was unfair or unauthorized, you have the right to escalate the dispute to your bank or credit card issuer for a chargeback. New Zealand's Consumer Guarantees Act may also protect you if the service did not meet reasonable standards of quality.
3. Contact your bank if TruthFinder will not cooperate.
   • Tell your bank that you want to dispute the TruthFinder charge. Your bank will open a chargeback claim, which forces TruthFinder to prove the charge was legitimate. In many cases, customers receive refunds through this process.

Your consumer rights under new zealand law

New Zealand's Consumer Guarantees Act and Fair Trading Act protect you when you purchase services like TruthFinder, even if the company is based overseas.

What the law guarantees

The Consumer Guarantees Act states that services must be supplied with reasonable care and skill, within a reasonable timeframe, and must be fit for purpose. If TruthFinder fails to deliver accurate data for New Zealand users, or if the service is significantly limited for your location, you have grounds to claim the service did not meet these guarantees.

The Fair Trading Act prohibits misleading or deceptive conduct. If TruthFinder's marketing suggests that the service includes extensive New Zealand data but actually provides minimal coverage, this could constitute misleading conduct.

How to escalate a complaint

If TruthFinder refuses to refund you or address billing errors, you can lodge a complaint with the Commerce Commission (New Zealand's consumer protection authority). Visit www.comcom.govt.nz to submit a complaint or call 0800 943 600.

Stopee also recommends documenting every interaction you have with TruthFinder-email screenshots, confirmation numbers, dates, and the names of support representatives. This evidence strengthens any complaint you file with the Commerce Commission.

Common mistakes when cancelling TruthFinder

Cancelling a subscription sounds simple, but many New Zealand users stumble on preventable errors that leave them trapped in recurring charges.

Mistake 1: cancelling through the wrong channel

If you purchased TruthFinder via Apple App Store, you must cancel through App Store settings, not the TruthFinder website. Cancelling on the website while your subscription is managed by Apple won't stop the renewal. Check your original receipt to confirm where you purchased the service, then cancel through that exact channel.

Mistake 2: not requesting written confirmation

Verbal cancellations over the phone are easily forgotten or disputed. Always follow up a phone cancellation with a written email to help@truthfinder.com stating that you cancelled on [date] and requesting confirmation. Stopee's experience shows that customers who create a documented paper trail are far more successful in disputing unwanted charges later.

Mistake 3: assuming access ends immediately

Many users cancel and expect their access to stop right away. In reality, TruthFinder gives you access until the end of your paid billing period. If you cancel on the 15th and your renewal date is the 28th, you keep access until the 28th. Check your confirmation email for the exact end date.

Mistake 4: not checking your billing statement after cancellation

Even after you cancel, check your credit card or bank statement on your renewal date. Some users report that TruthFinder continued to charge them weeks after they requested cancellation. If you see a charge after your end date, contact your bank immediately to dispute it.

Mistake 5: failing to request explicit account deletion

Cancellation and account deletion are not the same. If you want TruthFinder to stop storing your personal data and search history, you must request deletion separately. Send a specific email to help@truthfinder.com with the subject "Account Deletion Request" and ask for confirmation of permanent deletion.

Checklist: steps to complete your TruthFinder cancellation

Use this checklist to ensure you've covered every step and protected yourself from future charges.

How stopee helps you cancel with confidence

At Stopee, we understand that cancelling online subscriptions often feels harder than it should be. Companies deliberately hide cancellation buttons, redirect you through multiple channels, and make it easy to forget which platform you subscribed through.

That's why Stopee exists: to give you clear, step-by-step guidance and remind you of your legal rights under New Zealand consumer law. Stopee has helped thousands of consumers cancel unwanted subscriptions, dispute unfair charges, and reclaim control of their billing.

If you run into problems cancelling TruthFinder, Stopee's resources include templates for dispute emails, guides to filing complaints with the Commerce Commission, and checklists to track all your cancellation attempts. Stopee empowers you with the knowledge and tools to cancel confidently, without guilt or stress.

TruthFinder's new zealand contact and legal address

TruthFinder does not maintain a mailing address in New Zealand. All cancellation requests must be directed to the company's United States headquarters.

Contact information

• Email: help@truthfinder.com
• Phone: +1 (855) 921-3711 (Monday-Friday, 7 AM-4 PM Pacific Time)
• US mailing address: If you need to send postal correspondence, contact TruthFinder via email first to request their current mailing address. The company may provide a registered agent address in the United States for formal legal correspondence.

For billing disputes or complaints that TruthFinder refuses to resolve, escalate your complaint to the Commerce Commission (New Zealand's consumer regulator) at www.comcom.govt.nz or call 0800 943 600. The Commerce Commission can investigate whether TruthFinder has violated the Fair Trading Act or Consumer Guarantees Act and may compel the company to provide redress.

Cancelling TruthFinder is your right, and you deserve a straightforward process to exercise it. Stopee is here to ensure you succeed-follow these steps, document your actions, and take back control of your subscription today.