Manage Truthfinder

How to cancel truthfinder and stop recurring charges today

What truthfinder is and why you might want to cancel

Truthfinder is a United States-based people search and background check service that pulls public records, reverse phone lookups, and identity reports into one subscription. If you signed up from the Philippines, you're paying in Philippine pesos (₱) for a US-hosted service governed by US law, which can make cancellation and refund disputes trickier than they should be.

Many users in the Philippines discover Truthfinder through trial offers or referrals, then face recurring charges they didn't fully expect. At Stopee, we've helped hundreds of subscribers understand why cancellation often feels hidden and how to execute it cleanly before your next billing cycle hits.

How much truthfinder costs and when you'll be charged

Truthfinder charges ₱1,585 per month (approximately $28.05 USD) for full access to its background check tools. This is a recurring monthly subscription, not a one-time purchase, which is the detail most people miss at signup.

Your billing date repeats every 30 days from your first charge. If you subscribed on the 15th, you'll be charged again on the 15th of every following month unless you cancel before that date arrives. That's why tracking your exact billing date is your first line of defense against unwanted charges.

The challenge of canceling from the philippines

Truthfinder operates under US jurisdiction with an address at 2534 State Street, Suite 473 (San Diego area). There is no verified Philippine peso billing gateway, no Filipino-language support team, and no local payment method integration like GCash or Maya built into their system. This cross-border setup means your refund dispute may take longer and be harder to resolve through local consumer channels.

That's exactly why Stopee exists. We guide consumers through services like Truthfinder by breaking down the cancellation process into clear, actionable steps you can complete today.

Your consumer rights under philippine law

Before you cancel, understand the protections you already have. The Consumer Act of the Philippines (Republic Act No. 7394) guarantees you the right to cancel services, receive clear billing information, and dispute unauthorized charges.

Under this law, you have the right to accurate disclosures of recurring charges before you're charged, and you can demand a refund if the service was not delivered as advertised or if charges were made without your consent. If Truthfinder refuses to honor a cancellation request or denies a legitimate refund, you can file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group.

What the consumer act guarantees you

• The right to know the full cost of a recurring subscription before the first charge
• The right to cancel at any time with clear confirmation
• The right to dispute charges made after cancellation
• The right to request a refund if the service fails to deliver promised features

How to escalate if truthfinder ignores your cancellation

If you cancel but continue to see charges, or if Truthfinder denies your refund request, contact the DTI Consumer Protection Group. You can file a complaint online at consumercare.dti.gov.ph or visit a DTI office in your area. Include screenshots of your cancellation request, billing statements, and any emails from Truthfinder.

Methods to cancel truthfinder from the philippines

Truthfinder offers multiple cancellation paths. Your choice depends on whether you want instant confirmation (account page) or a documented paper trail (email or postal mail).

Option 1: cancel through your online account (fastest method)

The quickest way to cancel Truthfinder is through your account dashboard. This method gives you immediate confirmation, though many users report retention screens that try to keep you subscribed.

1. Log in to your Truthfinder account using your registered email and password
   • Go to truthfinder.com/login
   • Enter your credentials
2. Navigate to your account settings or membership page
   • Look for "Account," "Billing," "Membership," or "Subscription" in the main menu
   • Click on the option that shows your current plan details
3. Find the cancellation or "End Membership" button
   • This button may be labeled "Cancel Subscription," "End Membership," or "Manage Plan"
   • If you see "Pause" or "Downgrade," click those first to find the full cancel option
4. Click through any retention offers or discount screens
   • Warning: Truthfinder may show a reduced price (like ₱400 for 30 days) to keep you subscribed. Do not click this unless you actually want to stay.
   • Look for a "No, cancel anyway" button at the bottom of the discount screen
   • Keep clicking until you see a final confirmation message
5. Wait for a "Cancellation Complete" or "Membership Ended" message
   • Screenshot this confirmation page immediately
   • You should also receive a cancellation email within 1-2 hours
6. Check your email for a cancellation confirmation
   • Save this email and any confirmation number provided
   • If you don't receive an email within 24 hours, assume the cancellation did not go through

Option 2: cancel by email (documented method)

If you want a paper trail or the account cancellation doesn't work, send a written cancellation request to Truthfinder's email support. This creates proof that you took action on a specific date.

1. Compose a new email to support@truthfinder.com
   • Use the email address linked to your Truthfinder account
   • If you don't have the support email, check your billing confirmation email for a reply-to address
2. Write a clear cancellation request in the subject line
   • Subject: "Cancel Account [Your Email] Effective Immediately"
3. Include key details in the email body
   • Your registered email address
   • Your account username (if you have one)
   • Your next billing date (from your last billing email)
   • A clear statement: "I request immediate cancellation of my Truthfinder subscription. Please confirm this cancellation in writing and stop all future charges."
4. Send the email and keep a copy in a separate folder
   • Do not delete this email thread
   • Note the date and time you sent it
5. Wait for a response within 3-5 business days
   • If Truthfinder does not reply, send a follow-up email marked "Urgent" with the same message
   • If still no reply after 10 days, escalate to the DTI as described in the consumer rights section above

Option 3: cancel by postal mail (strongest documented proof)

For maximum legal protection, send a cancellation letter to Truthfinder's registered mailing address. This creates a dated, physical record of your cancellation request.

1. Prepare a cancellation letter
   • Write clearly on plain white paper
   • Include today's date, your name, and the email address on your Truthfinder account
   • State: "I hereby request immediate cancellation of my Truthfinder subscription effective [today's date]. Please confirm this cancellation and stop all charges to my card/account."
2. Include copies of your last billing statement
   • Attach a screenshot or printout showing the last charge of ₱1,585
   • Include your account email address
3. Send the letter by registered mail to the address below
   • Truthfinder LLC
     2534 State Street, Suite 473
     San Diego, CA 92103
     USA
   • Pay for tracked delivery so you have proof of postage
4. Keep the receipt and tracking number
   • Save the postage receipt and any tracking confirmation
   • This proves you took action on a specific date
5. Follow up with an email 5-7 days after mailing
   • Send an email stating: "I sent a cancellation letter to your mailing address on [date]. Please confirm receipt and confirm that my account is canceled."

What to do immediately after cancellation

Cancellation is only complete when you see a confirmation message and receive an email. Until then, charges may still appear on your card or bank statement.

Steps to verify your cancellation worked

• Check your email within 2 hours for a cancellation confirmation from Truthfinder
• Log back into your account after 24 hours to confirm your subscription status shows "Canceled" or "Inactive"
• Monitor your bank or credit card statement for the next 5-7 days to ensure no new charges appear
• Mark your calendar 3 days before what would have been your next billing date and check your statement again
• If a charge appears after cancellation, document it immediately and prepare to dispute it with your bank

How to handle a charge that appears after cancellation

If Truthfinder charges you again after you've canceled, you have the legal right to dispute it. Contact your bank or credit card provider within 60 days of the unauthorized charge and explain that you canceled the subscription.

Provide your bank with screenshots of your cancellation confirmation and any emails from Truthfinder. Most banks will reverse the charge and refund the full amount (₱1,585). At Stopee, we recommend filing a dispute dispute with your bank immediately-do not wait for a response from Truthfinder.

Refund policy and how to claim your money back

Truthfinder's official refund policy is not clearly published in their Terms of Service. Most refund decisions are made on a case-by-case basis, which means your request may be approved or denied depending on how long you've had the subscription and why you're asking.

When you're likely to get a refund

How to request a refund from truthfinder

1. Send a refund request email to support@truthfinder.com
   • Subject: "Refund Request for Account [Your Email]"
2. Explain why you deserve a refund in 2-3 sentences
   • Examples: "I subscribed on [date] and realized immediately that the service does not include [feature]. Please refund my charge of ₱1,585."
   • Or: "I canceled within 3 days of signup and have not used the service. Please process a full refund."
3. Include proof of your charge
   • Screenshot of the ₱1,585 transaction from your bank or card statement
   • The cancellation confirmation number (if you have it)
4. Request a response within 10 business days
   • Write: "Please respond with a decision within 10 business days and provide tracking for any refund."
5. If Truthfinder denies your refund request, escalate to your bank
   • File a chargeback or dispute with your credit card issuer
   • Provide the email correspondence showing Truthfinder's refusal

Common mistakes that delay cancellation and refunds

Many subscribers cancel Truthfinder only to find the subscription is still active weeks later. These mistakes are often preventable, and Stopee has identified the patterns that trip up the most customers.

Mistake 1: stopping at a retention screen without fully canceling

When you click "Cancel Subscription," Truthfinder shows a discount offer (e.g., "Stay for just ₱400"). Many users think they've canceled when they've actually accepted this offer. The subscription is now on a cheaper plan, not ended.

To avoid this: keep clicking until you see "Cancellation Complete" or "Your membership has ended," not "Your plan has been downgraded."

Mistake 2: forgetting to save your cancellation confirmation

You cancel online, see a confirmation message, then close your browser. Two weeks later, you're charged again and have no proof you canceled. Truthfinder's support team says they have no record of your request.

To avoid this: screenshot the cancellation page, save the confirmation email, and keep both for at least 6 months. These are your legal proof if you need to dispute a charge.

Mistake 3: assuming your bank will stop the charge automatically

You canceled Truthfinder but didn't remove the payment method from your account. Truthfinder retains your card details and charges you again the next month.

To avoid this: log back into Truthfinder after cancellation and remove your card information. If you can't access your account, contact Truthfinder by email and ask them to delete your payment method.

Mistake 4: not checking your statement for 30+ days

You cancel in early January, expecting charges to stop. In early February, a charge appears-but you don't notice until March. Now you're arguing with your bank about a 30-day-old charge, and the dispute window is closing.

To avoid this: set a phone reminder for 3 days before your original billing date. Log into your bank and check for any unexpected Truthfinder charges immediately.

Mistake 5: emailing the wrong support address

You send a cancellation email to an old address or a generic "info@" address and never get a reply. You assume you're canceled when you've actually sent the email into the void.

To avoid this: always send cancellation requests to the support email listed on Truthfinder's official help center or on your billing confirmation email. If you're unsure, send to both support@truthfinder.com and the email address that appears on your statement.

Pricing and plan comparison

Here's what you're paying for with Truthfinder and how it compares to staying or canceling.

Should you stay or cancel truthfinder?

Canceling makes sense if you've finished your background check or realized the service doesn't deliver what you need. Staying makes sense only if you actively use the reverse lookup or people search tools every month.

Cancel truthfinder if:

• You signed up for one specific search and completed it
• The service returned no useful results when you tested it
• You found free or cheaper alternatives that work better in the Philippines
• You're not using it and can't justify ₱1,585/month in your budget
• You realized the data is outdated or inaccurate for Philippine residents

Keep truthfinder if:

• You perform background checks on job candidates or tenants regularly
• You actively use the reverse phone lookup feature for legitimate business
• You've factored ₱1,585/month into your monthly budget without financial strain
• You're aware the service is US-based and accept the legal limitations

How stopee helps you cancel truthfinder stress-free

Truthfinder's cancellation process is deliberately unclear, and most users stumble when they try to do it alone. That's where Stopee comes in. At Stopee, we've guided thousands of consumers through the exact steps outlined above, anticipating the retention screens, handling the email follow-ups, and escalating to the DTI when companies ignore cancellation requests.

Using this guide from Stopee, you now have the roadmap: verify your billing date, cancel through your account or email, save your confirmation, and monitor your statement. If Truthfinder charges you after cancellation, file a chargeback immediately-you have the law on your side under the Consumer Act of the Philippines.

Stopee has helped thousands of consumers cancel recurring subscriptions and recover unauthorized charges. Whether you choose to cancel online, by email, or by postal mail, follow each step in order, keep every email and screenshot, and don't stop until you see "Cancellation Complete" and your bank statement shows no new charges.

Truthfinder's mailing address and contact details

If you need to reach Truthfinder directly or send a postal cancellation letter, use the verified address below. This is the address you should include in any formal complaint to the DTI.

Truthfinder LLC
2534 State Street, Suite 473
San Diego, CA 92103
USA

Email support: support@truthfinder.com (subject: "Account Cancellation Request")

Official help center: truthfinder.com/help/

For Philippine consumer protection, escalate unresolved disputes to:

Department of Trade and Industry (DTI) Consumer Protection Group
Website: consumercare.dti.gov.ph
Phone: 1386 (landline) or check your regional DTI office