Manage Truthfinder

How to cancel Truthfinder in malaysia and stop unwanted recurring charges

What is Truthfinder and why malaysians are signing up

Truthfinder is a subscription-based people-search and background-check service that sells recurring access to public record searches, contact details, address history, and related report tools. You do not buy reports outright - you pay a monthly or annual fee for continuous access until you cancel. The service runs on automatic renewal, which means your subscription will charge you again at the end of each billing cycle unless you stop it beforehand.

Many Malaysian users sign up for the free trial or discounted first month, then find themselves trapped in a billing loop when they forget to cancel before the trial converts to paid access. Stopee has tracked hundreds of complaints from users across Malaysia who felt confused by the cancellation process and ended up charged multiple times.

What you actually get when you pay

Your subscription grants you unlimited access to background reports, address lookups, phone number reverse searches, and location history during your active billing period. Once your subscription ends, your access stops immediately - you own nothing permanent and cannot download a full database copy. This is why saving important information before you cancel matters.

How truthfinder's billing works for malaysian customers

Truthfinder operates from the United States, so customer support runs on Pacific Time (Monday to Friday, 7:00 a.m. to 4:00 p.m. PT). For someone in Malaysia, that often means you can only reach support late at night or very early morning. Most billing statements will show US dollar amounts converted by your bank into Malaysian ringgit, which adds foreign exchange charges on top of your subscription cost.

Your consumer rights under malaysian law

Malaysia's Consumer Protection Act 1999 protects your right to cancel any subscription service, even if the company makes the process difficult. Under this law, businesses cannot hide cancellation options or make withdrawal harder than sign-up.

Key protections that apply to your Truthfinder subscription

The Consumer Protection Act 1999 requires that all contract terms be transparent and fair. If Truthfinder's cancellation path is deliberately obscured or if repeat charges occur after you cancel, you have grounds to dispute the charges with your bank or lodge a complaint with the Federation of Malaysian Consumers Associations (FMCA). Additionally, if you cancel within any cooling-off period (often 14 days from purchase), you may qualify for a full refund under consumer protection rules. Stopee recommends you keep all screenshots and confirmation emails as evidence.

Escalation points if Truthfinder refuses to cancel or refund

If Truthfinder's support team ignores your cancellation request or charges you after you have cancelled, contact your bank's fraud or billing dispute team immediately. They can reverse unauthorised charges. You can also file a complaint with the Domestic Trade and Consumer Affairs Ministry (KPDNHEP) or report the issue to FMCA, which investigates unfair business practices. Having written proof of your cancellation attempt strengthens your case significantly.

Methods to cancel Truthfinder from malaysia

Truthfinder offers several cancellation routes, though the web account method is the most reliable for Malaysian users.

Cancelling through the Truthfinder website account

The official cancellation path runs through your online account dashboard. This method creates the clearest audit trail and gives you an instant confirmation message.

1. Log in to your Truthfinder account at the main website using your email address and password.
2. Navigate to Account Settings or Subscription Settings (exact wording varies, but it should be near your profile or billing section).
3. Select Cancel Subscription or Manage Subscription.
4. Review the cancellation summary, which should show your current billing date and final charge date.
   • Read the summary carefully to confirm your subscription ends immediately or at the end of the current cycle (Truthfinder typically ends access at the next renewal date).
   • Do not click away or reload the page during this step - stay on the cancellation flow until completion.
5. Click Confirm Cancellation or Yes, Cancel My Subscription.
6. Wait for the final confirmation screen to appear. Take a screenshot immediately showing the cancellation date and confirmation message.
7. Check your email (including spam folders) for a cancellation confirmation within 24 hours. If none arrives, log back in and verify that the subscription status now shows Cancelled or Inactive.

Pro tip: Cancel during business hours (Truthfinder's support hours are 7 a.m. to 4 p.m. Pacific Time) so that if something goes wrong, you can contact support on the same day.

Cancelling if you subscribed through apple app store or google play

If you bought your Truthfinder subscription through an app rather than the website, you must cancel through the app store itself. Truthfinder's website account cancellation will not stop these charges.

For Apple App Store (iOS):

1. Open the App Store app on your iPhone or iPad.
2. Tap your profile icon in the top-right corner.
3. Select Subscriptions.
4. Find Truthfinder in the list and tap it.
5. Tap Cancel Subscription.
6. Confirm the cancellation and take a screenshot of the final confirmation.

For Google Play (Android):

1. Open the Google Play app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select Payments and subscriptions.
4. Tap Subscriptions.
5. Find Truthfinder and tap it.
6. Tap Cancel Subscription.
7. Follow the prompts to confirm. Screenshot the final confirmation screen.

Warning: App store cancellations can take 24 to 48 hours to sync with Truthfinder's main system. Continue to monitor your billing statements, as some users report a final charge that arrives after app cancellation confirmation.

Contacting Truthfinder support directly

If you cannot find the cancellation button or encounter errors on the website or app, email Truthfinder's support team directly. This creates a written record of your cancellation request.

• Email: [email protected]
• Phone: 1-800-699-8081 (Monday to Friday, 7:00 a.m. to 4:00 p.m. Pacific Time)
• Support portal: truthfinder.help

When you email, include your account email address, the last four digits of your payment card, and a clear statement: "I request immediate cancellation of my Truthfinder subscription effective today. Please confirm this cancellation in writing." Save the support team's response email as proof. Stopee recommends this step if automated cancellation fails or if you have been charged multiple times.

Timeline: when your cancellation takes effect

Understanding exactly when your charges stop is crucial for avoiding surprise bills.

When you cancel Truthfinder, the service typically allows you to retain access until the end of your current billing cycle. Your subscription does not stop immediately - it stops at your next renewal date. For example, if your next charge was scheduled for 15 January, cancelling on 10 January means you keep access until 15 January, then it terminates. After that date, no further charges appear on your card.

Pro tip: If you cancel early in your billing cycle, you lose access to the remaining paid time. Most people cancel closer to the renewal date to maximise the time they have already paid for. However, if you have been wrongly charged for multiple months, contact support immediately - they may grant a refund if the error happened within 30 to 60 days of the charge.

What to do after you cancel

Cancellation feels complete once you see a confirmation message, but your job is not finished. Many Malaysian users assume they are done and then get shocked by another charge a month later.

Immediate steps after cancelling

1. Take a screenshot of the cancellation confirmation page and save it to your phone or cloud storage.
2. Save the cancellation confirmation email from Truthfinder (or copy the email content into a document if it arrives as HTML).
3. Log back into your Truthfinder account 24 hours later and verify that your subscription status shows as Inactive, Cancelled, or No active subscription.
4. Add a reminder to your phone calendar for the date your subscription was supposed to renew. On that date, check your bank statement to confirm no charge appeared.
5. If you used a credit card linked to your Apple or Google account, log into those app stores 48 hours after cancelling and re-confirm that Truthfinder no longer appears under active subscriptions.

Monitoring for repeat charges

Many complaints tracked by Stopee involve users who cancelled but were charged again 30 or 60 days later. This often happens because the cancellation request did not fully process or a second subscription was linked to the same account.

Set a phone reminder for the original renewal date, plus 5 days after. Review your bank or credit card statement on those dates. If an unexpected Truthfinder charge appears, do not wait - contact your bank immediately to dispute it as an unauthorised charge. Your bank can often reverse the transaction within 30 days.

Additionally, if you signed up using a promotional code or free trial, check whether a separate auto-renewal subscription was created. Log into your account and look for multiple subscriptions or payment methods listed under billing. Cancel each one individually if found.

Refund eligibility and how to claim one

Truthfinder's refund policy is strict, but you may still qualify under consumer protection rules if specific conditions are met.

Standard refund rules from Truthfinder

According to Truthfinder's terms, refunds are typically not offered once access has begun, even if you cancel within days of purchase. However, if you cancel within the free trial period before any charge is applied, you remain protected from billing. If your trial converted to paid access without clear warning, you have grounds to request a refund under the Consumer Protection Act 1999.

When you can claim a refund under malaysian law

The Consumer Protection Act 1999 gives you the right to a full refund if any of these apply:

• You were charged without clear consent (for example, the free trial terms were hidden or misleading).
• You cancelled within 14 days of your first charge and can prove the cancellation request was submitted before the charge date.
• You were charged multiple times after submitting a cancellation request.
• The subscription was purchased by mistake or authorised by someone else on your account.

To claim a refund, send a formal request to Truthfinder's billing team at [email protected] with your account details, the charge date, and proof of cancellation (your screenshot). Reference the Consumer Protection Act 1999 in your email. If Truthfinder refuses within 14 days, escalate to KPDNHEP or FMCA with copies of all correspondence. Stopee has seen successful refund outcomes when users provide this documentation.

Pricing breakdown: what you pay and when

Understanding Truthfinder's pricing helps you calculate what you owe and plan your cancellation timing.

Note: Prices shown are converted from US dollars and may vary based on your bank's exchange rate. Your actual charge may differ by 5 to 10 percent depending on when the transaction processes. Always check your bank statement for the exact amount charged.

Common cancellation mistakes and how to avoid them

Cancellation should be simple, but many Malaysian users stumble by rushing or misreading confirmation screens.

Mistake 1: cancelling the wrong account or subscription

Some users have multiple Truthfinder accounts (one personal, one for a business check, for example) or multiple subscriptions tied to the same email. When you log in to cancel, verify you are in the correct account by checking the email address and billing card shown on the account settings page. If you are unsure which account to cancel, email support and ask them to confirm which subscriptions are active on your email address before you proceed.

Mistake 2: stopping halfway through the cancellation flow

Truthfinder often displays retention offers or discount codes on the cancellation page to try to keep you. If you click away, close the browser, or refresh the page, you may interrupt the cancellation. Finish the entire flow from start to confirmation, even if extra screens appear. Do not close the window or switch tabs until you see the final "Your subscription has been cancelled" message.

Mistake 3: not checking for app store charges separately

If you subscribed via Apple App Store or Google Play, cancelling on the Truthfinder website does not stop app store billing. You must cancel in the app store itself. Many users cancel only on the website and then get surprised by another charge from Apple or Google a month later.

Mistake 4: assuming cancellation is instant

Your subscription does not end the moment you click cancel. It ends at your next renewal date. If you cancel on the 10th and your next renewal is on the 20th, you still have 10 days of access and will be charged up to that date. Stopee recommends timing your cancellation as late as possible in your billing cycle to maximise the access time you have already paid for.

Mistake 5: deleting your confirmation email

If a dispute arises later, your bank or consumer authority will ask for proof of cancellation. If you delete the confirmation email or screenshot, you lose your evidence. Keep all cancellation receipts for at least 90 days after the charge stops.

Checklist before and after cancelling Truthfinder

Use this checklist to ensure you complete every step correctly.

Should you cancel or keep your Truthfinder subscription

Before you cancel, consider whether Truthfinder is still valuable for your needs.

Reasons to cancel Truthfinder

• You completed the search you needed and do not plan to run more background checks soon.
• You found the same information from free public sources (government records, social media).
• The recurring monthly charge is straining your budget.
• You no longer use the service and are paying for an abandoned subscription.
• You are unhappy with the accuracy or completeness of the reports.
• You prefer a one-time-purchase service over recurring billing.

Reasons to keep your Truthfinder subscription

• You run background checks regularly for work (hiring, tenant screening, due diligence).
• The annual plan offers better value than paying monthly.
• You appreciate the speed and ease of accessing reports without searching public records manually.
• You have found the service accurate and relevant to your situation.

Stopee recommends you downgrade to an annual plan if you plan to keep using the service - it typically costs 30 to 40 percent less than paying month by month over the same period.

Contact information and where to escalate complaints

If Truthfinder fails to cancel your subscription or refuses a refund, use these official channels to escalate your case.

Truthfinder customer support

• Email: [email protected]
• Phone: 1-800-699-8081 (Monday to Friday, 7:00 a.m. to 4:00 p.m. Pacific Time)
• Support portal: truthfinder.help
• Mailing address (for formal complaints): Truthfinder, 300 E. Randolph St., Suite 5100, Chicago, IL 60601, USA

Malaysian consumer protection authorities

• Domestic Trade and Consumer Affairs Ministry (KPDNHEP): 1-800-88-5222 or www.kpdnhep.gov.my (use for formal complaints about unfair trading or billing disputes)
• Federation of Malaysian Consumers Associations (FMCA): +603-4101-4106 or www.fmca.org.my (for consumer advocacy and complaint investigation)
• Your bank's fraud/dispute team: Call the number on the back of your card to dispute unauthorised charges directly. Most banks investigate within 30 days.

Pro tip: Always send complaints to Truthfinder in writing (email or registered mail) and keep copies. Written complaints create a documented trail that strengthens your case if you escalate to KPDNHEP or FMCA.

Final words: regain control of your subscription

Truthfinder's automatic renewal model is designed to keep you paying with minimal friction. Cancelling may feel like fighting against the system, but your rights as a Malaysian consumer are clear: you have the right to cancel any subscription, and you have the right to dispute unauthorised charges.

The steps above are straightforward when you follow them carefully. Log in, navigate to cancellation, confirm, save proof, and monitor your statement. If anything goes wrong, you have evidence to back your claim. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover mistaken charges - and you can take the same action.

Do not delay. Cancel today using the method that feels most secure to you, whether that is the website account, the app store, or email support. Stopee is here to remind you that you are in control of your money, not the subscription company.