Manage Kupid Ai

How to cancel kupid ai and stop recurring charges in the philippines

What kupid ai is and why you might want to leave

Kupid Ai is an AI companion chat service that charges recurring weekly or annual subscriptions for access to conversation features, photos, videos, and voice messages. The company operates through its website and targets users globally, including in the Philippines, where payments appear in converted Philippine pesos on your card statement.

The service sounds straightforward until you try to cancel. Unlike most modern apps, Kupid Ai does not offer a simple "Cancel Subscription" button in your account settings. Instead, you must email support to stop your recurring charges, which creates friction and frustration for users who expect self-service cancellation. Stopee exists to help you navigate exactly this kind of barrier.

How kupid ai's subscription model works

You pay for tiered access to chat features and content limits. The weekly Pro plan costs $12.99 (approximately ₱734), giving you 25 photos, 8 videos, and 12 minutes of voice messages per week, plus memory for the last 100 messages. The weekly Ultra plan at $24.99 (₱1,412) raises limits to 75 photos, 25 videos, and 35 minutes of voice per week.

Annual plans shift to a coin-based model. Annual Premium costs $36.00 (₱2,034), and Annual Ultimate costs $98.00 (₱5,537). Billing recurs automatically unless you actively cancel. Many Filipino users report that charges continue after they thought they had stopped, often because the cancellation request never reached the right inbox or got lost in email delays.

Why philippine users struggle to cancel

Kupid Ai operates with minimal transparency around its cancellation process. The official terms tell you to "contact support to cancel and prevent further renewal," but they do not spell out exactly which email address to use, how long cancellation takes, or what counts as proof that your subscription has ended. The primary contact point is hello@kupid.ai, and responses can take days or weeks.

Additionally, the company does not acknowledge Philippine payment methods like GCash or Maya, and all pricing displays in US dollars first. Exchange rate fluctuations mean your peso charge varies week to week. Without clear billing documentation in your account dashboard, you cannot easily confirm your next billing date or current plan status. This is where Stopee's step-by-step guidance becomes invaluable: we walk you through every checkpoint so you do not fall through the gaps.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you against unfair and deceptive trade practices, including automatic renewal traps and billing fraud. This law applies to Kupid Ai's charges on your Philippine card or digital wallet.

What the law says about subscriptions and refunds

Under the Consumer Act, companies must clearly disclose the terms of automatic renewal before you complete your purchase. If Kupid Ai buried this information in fine print or made cancellation deliberately difficult, you have legal grounds to dispute charges. The law also requires that companies honor cancellation requests within a reasonable timeframe, typically 5 to 10 business days.

If Kupid Ai continues to bill you after you have sent a cancellation request, you can file a complaint with the Department of Trade and Industry (DTI) or your credit card issuer. Most Philippine banks and digital wallet providers will reverse unauthorized or duplicate charges if you provide written proof that you requested cancellation. Stopee recommends saving every email, screenshot, and transaction record as your evidence.

Where to escalate if the company ignores you

If hello@kupid.ai does not respond or denies your refund after you have cancelled, contact your card issuer or digital wallet provider (GCash, Maya, or your bank) and request a chargeback or reversal. Provide them with your cancellation email and screenshots of your billing history. Most financial institutions in the Philippines will side with you if you show evidence that you tried to cancel in good faith.

For unresolved disputes, file a complaint with the Department of Trade and Industry (DTI) through their Consumer Assistance and Guidance Against Scams (CAGUAS) program or online portal. You can also escalate to the Bangko Sentral ng Pilipinas (BSP) if your bank refuses to help. Stopee tracks these escalation paths so you know exactly where to turn if a company ignores your rights.

Pricing breakdown and what you are actually charged

Understanding your exact charges helps you spot billing errors and know which plan to cancel.

Pro tip: Weekly plans charge more frequently and are easier to forget about. If you signed up on impulse, check your credit card statement from the last 7 days to confirm which plan is active. Exchange rates fluctuate daily, so your peso amount may vary by 20-50 pesos week to week.

Step-by-step cancellation process for kupid ai

Cancellation requires you to contact Kupid Ai by email, save proof, and verify that billing has stopped. Follow these steps in order and do not skip any of them.

Before you send the cancellation email

Prepare your evidence now so you have it if disputes arise.

1. Log into your Kupid Ai account and take a screenshot of your subscription page showing your current plan name, billing date, and plan price.
2. Write down your account email address exactly as it appears in your profile settings.
3. Find your most recent payment receipt or card statement showing the exact charge amount (for example, $12.99 or $24.99).
4. Save any chat history, images, or voice content you want to keep to your phone or computer. The terms do not guarantee these will remain available after cancellation, so do not rely on Kupid Ai to store them.
5. Note the date of your next billing cycle. If you pay weekly, it could be as soon as 3-4 days away, so speed matters.

Warning: Do not cancel your payment method before confirming that Kupid Ai has acknowledged your subscription cancellation. If you delete the card or wallet link first, the company may claim your cancellation request failed due to "payment method unavailable" and refuse a refund.

Sending your cancellation request to kupid ai

Email is your only verified cancellation method for Kupid Ai.

1. Open your email client and compose a new message to hello@kupid.ai.
2. Use this subject line exactly: Subscription cancellation request for [your account email]
3. Write your message in clear, simple English. Include:
   • Your full account email address
   • The plan you are on (Pro weekly, Ultra weekly, Premium annual, or Ultimate annual)
   • Your most recent charge amount and date
   • A single sentence: "I request immediate cancellation of my subscription effective today. Please confirm cancellation in writing."
4. Do not ask for a refund in this first email. Focus only on stopping future charges. You can request a refund separately if they continue to bill you after this email.
5. Click send and immediately take a screenshot of the confirmation page showing the date and time you sent the email.

Pro tip: Send this email on a weekday morning (Monday-Friday) before noon. Support teams respond faster during business hours. If it is a weekend or Philippine holiday, your email may not be read until the next business day.

What to do after you send the cancellation email

Your work does not end when the email is sent.

1. Wait 48 to 72 hours for a response. Do not expect an immediate reply.
2. Check your email inbox and spam folder daily. Responses from hello@kupid.ai may be marked as spam by your email provider.
3. If you do not hear back within 5 business days, send a second email with the subject line: Follow-up: Subscription cancellation request for [your account email] - urgent. Reference the date of your first email and ask for confirmation of receipt.
4. Log into your Kupid Ai account every 2-3 days and check if the subscription status has changed to "Cancelled" or "Inactive." Take screenshots of any change.
5. Monitor your payment method (credit card, GCash, Maya, or bank account) to ensure no new charges appear after your request date.

Warning: Some users report that Kupid Ai sends a "cancellation confirmation" email but still charges their card the following week. A confirmation email does not guarantee that billing has stopped. You must verify by checking your account and payment statements.

What happens after cancellation

Cancellation is not always instantaneous, and some aspects of your account remain unclear until it actually takes effect.

Timeline and data retention

Kupid Ai does not publish clear information about what happens to your chat history, photos, and voice messages after cancellation. Most services delete account data within 30 days, but Kupid Ai's terms do not explicitly state this. Assume anything you leave on the platform may be deleted without notice after cancellation.

Your subscription access typically ends within 24 hours of support confirmation, but full account deletion may take 1-2 weeks. During this window, you may still see your account if you log in, but all paid features will be locked. Do not rely on being able to retrieve content after this point.

Refund expectations in the philippines

Kupid Ai's published terms do not mention a refund policy, which is a red flag. By law, you have a right to a refund if you cancel within the cooling-off period or if the company fails to deliver the service as advertised. However, Kupid Ai may not honor this without pressure.

If you paid for a weekly plan and cancelled within 3 days, you can reasonably request a prorated refund for unused days. If you paid for an annual plan and cancelled after 30 days, expect pushback on a full refund, but you can request a refund for the remaining months. Use the Consumer Act as your legal basis: the company must refund or credit unused service time.

Pro tip: If Kupid Ai refuses a refund, contact your card issuer or digital wallet provider and file a dispute. Frame it as "subscription cancelled but company continued to charge" or "service not as advertised." Most banks in the Philippines will reverse charges in your favor if you show written proof of your cancellation request.

Common mistakes people make when cancelling kupid ai

Cancelling a subscription you never fully understood is stressful, and it is easy to make costly mistakes.

Mistakes that lead to continued billing

The most common error is assuming your subscription will stop automatically. It will not. Kupid Ai has no "cancel on date" option; it is all-or-nothing on email. Many users also send their cancellation request to the wrong email, use vague language like "I no longer want this," or fail to follow up when they do not hear back. By the time they notice another charge, weeks have passed and proof is harder to gather.

Another costly mistake is cancelling your payment method before confirming subscription cancellation. If your card becomes invalid, Kupid Ai may claim your cancellation "failed" and refuse to process it. Always cancel the subscription first, wait for written confirmation, and only then delete the payment method.

Warning: Do not trust a "Subscription Cancelled" message in the app without checking your account settings. Refresh your browser and log out, then log back in. Some glitches show cancellation status incorrectly. If the system still shows your plan and billing date, your subscription is still active.

Missing documentation and proof

If a dispute arises, you need proof that you cancelled and that the company ignored you. Many users do not save screenshots or emails, so when they try to dispute a charge later, the bank asks, "Where is your cancellation request?" and they have nothing to show. By then, it is your word against the company's.

Always save: your cancellation email and any response from hello@kupid.ai, screenshots of your account dashboard showing the plan and billing date before and after cancellation, your payment card or wallet statements showing all charges, and the dates you sent cancellation emails. Keep these files for at least 6 months after cancellation.

Your cancellation checklist

Use this checklist to ensure you have covered every step and are protected if the company tries to continue charging you.

Refund options if kupid ai continues to charge you

If Kupid Ai bills you again after you requested cancellation, you have legal and financial remedies under Philippine law.

Chargeback and refund through your card issuer

Contact your bank or credit card issuer within 60 days of the disputed charge. Most Philippine banks allow you to file a chargeback for "unauthorized billing" or "subscription not cancelled as requested." Provide them with your cancellation email and screenshots of your account status. The bank will typically reverse the charge within 10-20 business days and launch an investigation into Kupid Ai's billing practices.

If you paid through GCash, Maya, or another digital wallet, the process is similar. Open your transaction history, click the disputed charge, and select "Report a Problem" or "Request a Refund." Explain that you cancelled your subscription and were charged despite your cancellation request. Attach screenshots as proof. Most digital wallet providers refund within 5-10 business days.

Small claims or DTI escalation

For larger disputed charges (above ₱100,000), you can file a small claims case in the Metropolitan Trial Court or your local barangay. However, most subscription disputes are handled faster through bank chargebacks and DTI complaints, which are free and do not require a lawyer.

Pro tip: File your chargeback and DTI complaint at the same time. The DTI complaint creates an official record and increases the likelihood that Kupid Ai will refund you to avoid regulatory trouble. Stopee has helped thousands of consumers recover funds through these exact paths when companies refuse to honour cancellations.

Kupid ai cancellation address and contact information

Use this information if you need to escalate or file a formal complaint.

Kupid Ai's parent company, Addr Properties LLC, is registered in the United States, which complicates enforcement. However, as long as Kupid Ai is collecting payments from Filipino users, the Philippine Consumer Act applies, and the DTI has jurisdiction. Do not hesitate to file a complaint if the company ignores your cancellation request.

Final steps and your empowerment

Cancelling Kupid Ai is frustrating because the company has deliberately made it hard, but you have the law and consumer protection mechanisms on your side. You are not powerless.

Send your cancellation email today, follow up if needed, save every piece of communication, and monitor your account for the next 4 weeks. If Kupid Ai continues to charge you, escalate to your bank and the DTI immediately. Do not accept repeated charges or vague excuses about "system delays." You requested cancellation in good faith, and the law requires the company to honour it.

Stopee has helped thousands of consumers cancel subscriptions and recover unauthorized charges by following these exact steps. Whether you use our step-by-step guides or escalate directly to financial authorities, you have options, you have rights, and you will get your money back. Take action today, and do not let Kupid Ai take another peso from you.