Manage Reality Kings

How to cancel reality kings and stop recurring charges in the philippines

What is reality kings and why you might need to cancel

Reality Kings is an adult streaming subscription service that charges recurring monthly, quarterly, or annual fees for access to premium video content and member-exclusive material. When you sign up, you're paying for ongoing library access and streaming privileges, not a one-time purchase. The key problem: many subscribers in the Philippines don't realise they've enrolled in a recurring billing cycle until the next charge appears on their bank statement.

If you're reading this, you likely found an unexpected charge and now want out. That's completely understandable. Stopee recognises that cancellation frustration is one of the most common complaints we hear from Philippine consumers, and Reality Kings is no exception. The cancellation process isn't as straightforward as clicking a button in your account settings, which is why we've created this step-by-step guide to help you exit cleanly.

How the billing model works

Reality Kings operates on a straightforward subscription model: you pay upfront, your subscription renews automatically on your billing anniversary, and you remain charged until you actively cancel. Support is handled through Probiller, a payment processor that manages billing inquiries, refunds, and cancellations on behalf of Reality Kings.

The service offers three plan types: monthly, quarterly, and annual subscriptions. Local pricing in Philippine pesos is not clearly advertised on public pages; instead, USD pricing is converted at current exchange rates. This lack of transparency is a common frustration point for Philippine users, which is why Stopee always recommends documenting your charges and billing dates before contacting support.

Main features and the philippine user experience

The core features include full library access, premium streaming quality, and member-only content updates. Support is available in English via live chat, email, and phone, but the support team operates on US Eastern Standard Time (EST). This means Philippine users often need to contact support late at night or early morning to reach an available agent, adding friction to an already frustrating process.

Philippine users have reported specific issues: slow response times, difficulty confirming cancellation, and continued billing after requesting cancellation. These experiences underscore why Stopee emphasises preparing documentation before you contact support and always requesting written confirmation of your cancellation date.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when cancelling subscriptions and pursuing refunds. This law gives you the right to cancel any service contract, demand clear disclosure of terms, and escalate complaints if the company fails to honour your request.

Key protections that apply to reality kings

Under RA 7394, any supplier (including Reality Kings) must provide you with a clear, written copy of the transaction at the time of purchase. You have the right to cancel a subscription contract within a reasonable period, and the company cannot charge you for services after you've properly cancelled. If Reality Kings continues to bill you after you've sent a cancellation notice, you can file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group.

Additionally, if you paid via credit card or debit card, your bank can dispute charges if Reality Kings continues billing after you've cancelled. The burden falls on Reality Kings to prove the charge was authorised, not on you to prove it wasn't. This is your strongest lever if the company ignores your cancellation request.

How to escalate if reality kings refuses to cancel

If you contact Reality Kings through official channels (chat, email, or phone) and the company refuses to cancel or continues billing, you have formal recourse. First, gather all documentation: your cancellation request (with timestamps), any response from support, and screenshots of unauthorised charges. Next, file a complaint with the DTI Consumer Protection Group online at consumercare.dti.gov.ph or visit your nearest DTI Regional Office.

You can also contact your bank's dispute resolution team and request a chargeback for unauthorised recurring charges. Stopee advises always keeping records of your cancellation attempts, because these documents are your evidence if the matter escalates.

Pricing overview and what you're paying for

Understanding your Reality Kings charges helps you decide whether cancellation is the right move and strengthens your case if billing disputes arise.

Note: These are estimates based on typical USD-to-PHP conversion. Your actual charges depend on the exchange rate at the time you signed up and current card processing fees. Check your bank statement for your exact charges.

Reasons to cancel reality kings

Stopee recognises that everyone's situation is different. Here are the most common reasons our users cite for cancelling.

Strong reasons to cancel now

• You no longer use the service or watch the content
• You found free or cheaper alternatives that suit you better
• You're experiencing financial hardship and need to cut subscriptions
• You signed up for a trial and the company charged you without explicit confirmation
• You're seeing repeated charges for a single subscription (billing error)
• The company is unresponsive to your cancellation requests

Reasons you might reconsider

• You're cancelling out of temporary frustration but plan to return soon
• You're on an annual plan and cancelling mid-cycle means losing prepaid access
• You're concerned about re-subscribing later and facing higher pricing

If you fall into the second category, you might choose to pause your subscription (if available) rather than cancel outright. However, Stopee's experience shows that most services don't offer pause options, so cancellation is usually your only path to stop charges.

How to cancel reality kings step by step

Reality Kings does not offer a self-service cancellation button in your account dashboard, which is why contacting support is your only verified path to cancel. Stopee has laid out the clearest process based on verified support channels.

Prepare your account details before contacting support

The fastest cancellation happens when you arrive at support with all the information the agent needs. Gather these details right now:

• Your account email address (the one you used to sign up)
• Your username
• Your subscription ID (if you have it - check confirmation emails)
• The last four digits of the payment card on file
• Your next billing date (check your bank statement or most recent receipt email)
• The date you want cancellation to take effect (immediately or at period end)
• A screenshot of your latest charge

Pro tip: Open a text document and paste this information in one place. When you're in a live chat, you can copy and paste details instantly instead of typing them out slowly, which keeps the agent engaged and speeds up the process.

Cancel via live chat (fastest method)

Live chat is the quickest way to cancel Reality Kings because you get immediate confirmation and a transcript you can reference later.

1. Open your web browser and go to the Reality Kings support page at support.realitykings.com
2. Look for the START CHAT or LIVE CHAT button (usually in the top right or bottom right corner)
3. When a support agent connects, say: "I want to cancel my subscription effective [your preferred date]. My account email is [email]. My username is [username]."
4. Provide the last four digits of your card and your subscription ID when asked
5. Ask the agent: "What is the exact date my access will end?" and wait for a specific date (not vague language like "end of month")
6. Request a confirmation email or ask the agent to provide a chat transcript: "Can you email me a confirmation of this cancellation to [your email]?"
7. Do not close the chat until you have written confirmation of the cancellation date
8. Screenshot the final chat message showing the cancellation confirmation

Warning: If the agent says "you can cancel anytime in your account" but you've already checked and there's no cancellation button, ask them to process the cancellation in the chat right now. Don't let them redirect you to a non-existent dashboard option.

Cancel via email (slower but creates a paper trail)

Email is slower than chat, but it creates a formal record that helps if you need to escalate a dispute later.

1. Visit support.realitykings.com/billing and look for a contact email or support form
2. If there's no email listed, use live chat first to ask for the direct billing cancellation email address
3. Compose an email with the subject line: "Cancellation request for Reality Kings subscription - Account [your email]"
4. In the body, include:
   • Your full account email address
   • Your username
   • Your subscription ID (if you have it)
   • The last four digits of your payment card
   • Your requested cancellation date (e.g., "effective immediately" or "at the end of my current billing cycle on [date]")
   • A clear statement: "I am requesting cancellation of my Reality Kings subscription. Please confirm this cancellation in writing and provide the exact date my access will end."
5. Send the email and save the confirmation receipt
6. Wait for a response within 5 business days
7. If you don't hear back, follow up with a second email

Pro tip: Stopee recommends using a Gmail account or Outlook account for your cancellation email, because these services provide automatic delivery confirmations. Take a screenshot of the "Message sent" confirmation showing the timestamp.

Cancel via phone (available 7 days a week)

Phone cancellation works well if chat is unavailable, but note that you're calling a US number from the Philippines, so you'll incur international call charges.

1. Call +1-877-271-6423 during support hours: 8:00 AM to 11:59 PM EST, 7 days a week
2. Use a time zone converter to calculate the best time to call from the Philippines (EST is typically 13-14 hours behind Philippine Time, so 11:59 PM EST is around 1:00-2:00 PM Philippine Time the next day)
3. When you reach an agent, clearly state: "I want to cancel my Reality Kings subscription. My account email is [email], and my username is [username]."
4. Provide the last four digits of your card and any subscription ID you have
5. Ask for the exact cancellation date and request that the agent send a confirmation email
6. Take notes during the call: agent name, time, and the exact cancellation date they confirm
7. Follow up with an email immediately after the call, referencing the agent's name and the time you spoke, asking for written confirmation

Warning: International calls can be expensive. If you have access to a VoIP service like Google Voice or a Skype subscription, use that instead of calling directly from your Philippine phone number.

Cancel by registered postal mail (formal escalation option)

If Reality Kings ignores your chat, email, or phone cancellation request, sending a registered letter creates an official record that strengthens your case if you need to file a DTI complaint or chargeback dispute.

1. Gather all your previous cancellation attempts (chat transcripts, email confirmations, call notes)
2. Compose a formal cancellation letter that includes:
   • Your full name and address in the Philippines
   • Your Reality Kings account email and username
   • Your subscription ID (if known)
   • The last four digits of your payment card
   • The date you're sending the letter
   • A clear statement: "I am formally requesting cancellation of my Reality Kings subscription effective [date]. This letter serves as written notice of cancellation under the Consumer Act of the Philippines (RA 7394). Please confirm receipt and provide written confirmation of the cancellation date within 10 business days."
   • References to any previous cancellation requests (dates and methods)
3. Print and sign the letter
4. Go to your nearest Philippine Post Office and send the letter via "Registered Mail" (with tracking and proof of delivery)
5. Keep your registry receipt and proof of delivery
6. Allow 10-14 business days for delivery and response

Pro tip: Stopee recommends sending registered mail to the Probiller billing address that processes Reality Kings payments. Ask Reality Kings support (via chat or email) for the official mailing address for cancellation requests before you send your letter. This ensures it reaches the right department.

What happens after you cancel

Cancellation doesn't happen instantly, and understanding the timeline helps you avoid surprise charges and know what to expect.

Immediate after cancellation

Once you've submitted a valid cancellation request through any method above, the company processes your request internally. You should receive a confirmation email within 24 hours (chat requests) to 5 business days (email or postal requests). This email should include your exact cancellation date and confirm whether you retain access until the end of your current billing cycle or lose access immediately.

Action item: Check your email (including spam folder) within 24 hours of your cancellation request. If you don't see a confirmation, send a follow-up message. Stopee has seen cases where confirmation emails were accidentally marked as spam or sent to an outdated email address.

During the notice period

If you cancelled mid-cycle, you typically retain full access until your next billing date passes. For example, if you cancelled on the 15th of the month and your billing date is the 1st, you keep access until the 1st of the next month. After that date, your account is frozen.

Pro tip: Download or screenshot any content you want to save during this period. After your cancellation date, you lose access to all premium material, and Reality Kings won't provide copies.

After the cancellation date

On your cancellation date, Reality Kings deactivates your account. You lose access to premium videos and member-exclusive content. If you try to log in, you'll either be redirected to the sign-up page or see a message stating your subscription has ended.

Important: Monitor your bank statement for the next 30-60 days. If you see another charge from Probiller or Reality Kings after your confirmed cancellation date, you've caught a billing error, and you should immediately contact your bank to dispute the charge and notify Reality Kings support with proof of your cancellation request.

Refund eligibility and how to claim a refund

Refund eligibility depends on when you cancelled relative to your billing date and whether you can prove the charge was unauthorised or the service wasn't delivered as advertised.

When you're eligible for a refund

• Charged without authorisation: You signed up for a free trial but were charged without explicit confirmation or after the trial period ended. You have the right to request a refund for unauthorised charges under RA 7394.
• Billing error: You were charged multiple times for a single month or charged after you already cancelled. Request a full refund for all duplicate or post-cancellation charges.
• Service not delivered: You paid for a subscription but the service was unavailable for a significant period. You may claim a pro-rata refund for the days you couldn't access the service.
• Cancelled within a grace period: Some services offer a 14-day money-back guarantee. Check your confirmation email to see if Reality Kings offers this option (note: many don't, but it's worth checking).

When you're not eligible for a refund

• You received full access to the service and watched content, then decided you no longer wanted the subscription. Cancellation stops future charges, but refunding past charges is at the company's discretion.
• You cancelled mid-cycle and are requesting a refund for the unused portion. Most subscription services don't refund pro-rata amounts; they simply stop charging on your next renewal.

How to request a refund

1. Contact Reality Kings support with a clear, documented reason for your refund request (e.g., "I was charged without authorisation" or "I was charged after I cancelled")
2. Provide:
   • Your account email and username
   • The date of the disputed charge
   • The amount charged (in PHP)
   • Your cancellation request date (if applicable)
   • Proof of your cancellation request (chat transcript, email, or postal receipt)
   • Proof of the unauthorised charge (bank statement screenshot or email receipt)
3. State clearly: "I am requesting a refund for [amount] charged on [date] because [reason]. I have attached proof of cancellation and the unauthorised charge."
4. Request a response within 14 days
5. If Reality Kings refuses or doesn't respond, escalate to your bank's dispute resolution team or file a DTI complaint

Stopee advises expecting a 5-10 business day processing time for refunds after approval. Refunds are typically credited back to your original payment method (credit card, debit card, or digital wallet).

Common mistakes to avoid when cancelling reality kings

Cancellation frustration often stems from preventable missteps that delay the process or leave you vulnerable to continued charges. Learning what goes wrong helps you avoid these traps.

Mistake 1: assuming account deletion equals cancellation

Some users delete their Reality Kings account thinking this stops billing. It doesn't. Account deletion and subscription cancellation are separate actions. You must explicitly request subscription cancellation; simply deleting your profile leaves your subscription active and Probiller continues charging your card.

Fix: Always contact support and specifically request subscription cancellation, not account deletion. Use the word "cancel" clearly in your request.

Mistake 2: not confirming the cancellation date in writing

You might hear from an agent: "Your subscription is cancelled," but that doesn't tell you when access ends or when charges stop. Vague confirmation leads to confusion and unexpected charges.

Fix: Always ask: "What is the exact date my subscription will be cancelled and charges will stop?" Write down or screenshot the specific date the agent provides. Don't accept vague language like "end of cycle" without a calendar date.

Mistake 3: cancelling during unsupported hours and losing your session

If you contact support outside 8:00 AM to 11:59 PM EST and the chat session times out, your cancellation request might not be recorded. You think you've cancelled, but nothing actually happened.

Fix: Use a time zone converter to find the best time to contact Reality Kings from the Philippines. Alternatively, use email or registered mail so your request is permanently logged and timestamped.

Mistake 4: not saving proof of your cancellation request

If you chat with support but don't save the transcript, and the company later claims you never cancelled, you have no evidence. Without proof, you can't dispute charges or escalate to the DTI.

Fix: Always screenshot or save proof of your cancellation request:

• Chat: Screenshot the entire conversation before closing the chat window
• Email: Keep the "Message sent" confirmation and the response email
• Phone: Take notes with the agent's name, time, and date, then follow up with an email referencing the call
• Postal mail: Keep the registered mail receipt and proof of delivery

Mistake 5: not disputing charges with your bank

Many users try to cancel with Reality Kings, then stop monitoring their bank account. If an unauthorised charge appears, they assume the company made an error and do nothing. Banks have strict chargeback windows (usually 60-120 days), so delays cost you money.

Fix: Monitor your bank and credit card statements for 30-60 days after your cancellation date. If you spot an unauthorised charge, contact your bank's dispute team immediately with proof of your cancellation request. Stopee recommends setting a phone reminder 30 days after cancellation to check your statement.

Cancellation checklist

Use this checklist before, during, and after you cancel Reality Kings to stay organised and avoid missteps.

Before you cancel

• ☐ Write down your account email, username, and subscription ID
• ☐ Screenshot your latest charge and next billing date from your bank statement
• ☐ Note the last four digits of the payment card on file
• ☐ Decide: do you want to cancel immediately or at the end of your current billing cycle?
• ☐ Create a document with all this information for quick copy-paste during support chat
• ☐ Check support hours in Philippine Time (EST is 13-14 hours behind)

During cancellation

• ☐ Contact support via chat (fastest) or email (more formal)
• ☐ Clearly state: "I want to cancel my subscription effective [date]"
• ☐ Provide all requested account details without delay
• ☐ Ask: "What is the exact date my access will end?"
• ☐ Request written confirmation (screenshot or email)
• ☐ Do not close the chat or conversation until you have confirmation

After cancellation

• ☐ Save screenshots of all confirmation messages
• ☐ Check your email (including spam) for a confirmation email within 24 hours
• ☐ Note the cancellation date in your calendar or phone reminder
• ☐ Set a reminder to check your bank statement 5 days after the cancellation date
• ☐ Monitor for any unexpected charges for 60 days
• ☐ If you spot a post-cancellation charge, contact your bank immediately to dispute it
• ☐ Keep all proof of cancellation for at least 6 months in case you need to escalate

Real reviews from philippine users who cancelled reality kings

Stopee has gathered feedback from Philippine subscribers who successfully cancelled. Here's what they experienced.

Key takeaway: The most successful cancellations combined an initial contact (chat or phone) with a follow-up email summarising the request. This creates a paper trail and ensures both parties have a written record.

Final checklist: should you keep or cancel reality kings?

Use this table to decide whether cancellation is the right call for you right now.

Cancellation contact information and escalation

If Reality Kings doesn't honour your cancellation request, use these official channels to escalate your complaint.

Reality kings support channels

• Live chat: support.realitykings.com (click "START CHAT" - available 8:00 AM to 11:59 PM EST, 7 days a week)
• Billing support: support.realitykings.com/billing
• Phone: +1-877-271-6423 (international call - EST hours)
• Registered mail address: Ask via chat or email for the official Probiller mailing address for cancellation requests

Philippine regulatory escalation

If Reality Kings refuses to cancel or continues charging after you've submitted a valid cancellation request, file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group:

• Online complaint portal: consumercare.dti.gov.ph
• Email: consumercare@dti.gov.ph
• Hotline: 1553 (toll-free from any Philippine network)
• In person: Visit your nearest DTI Regional Office (find the nearest location at dti.gov.ph)

When filing a DTI complaint, provide:

• Your full name and contact details
• Your Reality Kings account email and username
• Dates of all cancellation attempts
• Screenshots or copies of all cancellation requests and any responses
• Bank statements showing all charges after your cancellation date
• A summary of the issue and what resolution you're seeking (refund, cancellation confirmation, or both)

Bank chargeback option

If Reality Kings continues to charge you after your cancellation date, contact your bank's dispute resolution team:

• Call the customer service number on the back of your card
• Ask to dispute charges for "unauthorised subscriptions" or "service not cancelled as requested"
• Provide your cancellation request proof (chat transcript, email, or postal receipt)
• Submit bank statements showing the disputed charges
• The bank will issue a temporary credit while they investigate, usually within 5-10 business days
• If the bank agrees the charge was unauthorised, you'll receive a permanent refund

Stopee emphasises that your bank is often your strongest ally if a company refuses to honour your cancellation. Banks take unauthorised charges seriously and will fight on your behalf if you provide proof.

Summary: take action today with stopee's support

Cancelling Reality Kings doesn't have to be stressful. You have clear rights under Philippine law, straightforward cancellation channels, and regulatory backup if the company refuses to cooperate.

Your next step: Gather your account details (email, username, last four digits of card, next billing date) and contact Reality Kings via live chat at support.realitykings.com. Be clear: "I want to cancel my subscription effective [your preferred date]." Ask for written confirmation and screenshot the result.

If you encounter resistance, escalate to your bank or the DTI. You are not obligated to pay for a service you no longer use, and the law is on your side.

Stopee has helped thousands of consumers cancel unwanted subscriptions, dispute unauthorised charges, and recover refunds. Visit stopee.com to explore cancellation guides for other services, file a complaint, or get personalised help with your Reality Kings cancellation. Stopee is your consumer advocate - your rights, our mission.