Manage Seekingarrangement

How to cancel seeking (SeekingArrangement) and reclaim your money in the philippines

What you need to know about seeking before you cancel

Seeking, formerly known as SeekingArrangement, is a subscription dating platform designed for mutually beneficial relationships. The service operates from Las Vegas, Nevada, under Reflex Media, Inc., but reaches users across the Philippines through its website and mobile apps. Understanding how the service works, what you pay for, and your cancellation options will help you avoid unexpected charges and take control of your membership.

How seeking works and what the company charges

Seeking runs on a paid membership model with no free trial. You purchase a subscription upfront, and it automatically renews at the end of each billing cycle unless you cancel before the renewal date. The service offers fixed subscription terms, typically 30-day and 90-day plans, with two main membership tiers: Platinum and Diamond.

The published pricing examples in USD convert to approximate Philippine pesos as follows: Platinum at $150 USD equals roughly ₱8,475 for 30 days, and Platinum at $380 USD equals roughly ₱21,470 for 90 days. Diamond membership costs around $375 USD (₱21,188) for 30 days. Your actual PHP pricing may vary depending on the exchange rate at the time of purchase and your payment method.

You are paying for premium access to the platform, not for guaranteed matches or relationship outcomes. Many users in the Philippines report unclear cancellation processes, unexpected rebilling, inactive profiles, and account issues, so your actual experience depends heavily on platform activity and your own engagement.

Why cancellation matters in the philippines

Seeking is fully accessible from the Philippines through Seeking.com and through the App Store and Google Play. However, the company does not advertise a cooling-off period or free trial in its published terms. This means if you signed up expecting to test the service risk-free, you are not protected by that assumption. The moment you subscribe, you commit to payment at renewal unless you take active steps to cancel.

The lack of a formal cooling-off period does not override your consumer rights under Philippine law. Under the Consumer Act of the Philippines (Republic Act No. 7394), you have the right to transparent pricing, accurate service descriptions, and protection against unfair contract terms. If Seeking's cancellation process is deliberately hidden or its auto-renewal terms are unclear, you may have grounds to dispute charges or request a refund.

Pricing breakdown and what you actually get

Here is the complete pricing picture so you know exactly what you are committing to when you subscribe.

The longer billing cycles offer a discount per month, but they also lock you in for longer. If you cancel after 15 days of a 90-day plan, most services do not refund the unused portion. Check your own agreement before subscribing.

Should you cancel seeking? common reasons why philippines users do

Before you cancel, it helps to know whether cancellation is the right choice for you or whether you might just want to pause.

Reasons to cancel seeking

• You have found a partner and no longer need the platform.
• You are not getting genuine connections or are encountering fake profiles.
• The subscription cost is no longer worth the value you receive.
• You want to avoid automatic renewal charges.
• Your payment method has changed or you cannot afford the renewal.
• The platform does not meet your expectations or safety standards.

Reasons you might keep your subscription

• You are actively networking and meeting people.
• Your next renewal date is more than 30 days away, and you want time to decide.
• You plan to return later and want to preserve your profile and history.

Stopee recommends making a decision based on value received, not just on cost. If the service is not delivering for you, cancellation is the right move. If you are uncertain, set a calendar reminder for 14 days before your renewal date to reassess, rather than cancelling now and regretting it later.

How to cancel seeking on the website

The most reliable cancellation method is through your Seeking.com account on the web. This method works whether you originally subscribed on the website or through an app.

Step-by-step website cancellation

1. Open Seeking.com and log in with your username and password.
   • If you cannot remember your password, tap "Forgot password?" and follow the email recovery link.
2. Navigate to Account Settings (usually found in your profile menu or settings icon at the top right).
   • Look for a gear icon or "Settings" label.
3. Find the Subscription or Membership section within Account Settings.
   • This section displays your current plan, next billing date, and cancellation option.
4. Select "Cancel Subscription" or "Cancel Membership".
   • Do not close the tab yet. Seeking may ask you to confirm your reason for cancellation or offer you a discount to stay.
5. Confirm your cancellation on the final screen.
   • Wait for the page to display a confirmation message. This confirms the cancellation is complete.
6. Take a screenshot of the confirmation page showing that your subscription is cancelled or that renewal is off.
   • Save this screenshot to your phone or computer. You may need it if a charge still appears.
7. Return to Account Settings and verify that your membership page now shows "Cancelled", "Inactive", or "No active subscription".
   • Refresh the page if necessary.

Pro tip: Cancellation typically takes effect immediately, and your membership remains active until the end of your current billing cycle. You are not cut off mid-month if you cancel early in your cycle.

Warning: Do not simply delete the Seeking app from your phone or stop using your account. These actions do not cancel your subscription and will not stop automatic renewal charges.

How to cancel seeking if you subscribed through the app store or google play

If you originally purchased your Seeking subscription through Apple's App Store or Google Play, you must cancel through that store, not through the Seeking website. Store-managed subscriptions renew independently of the website and will continue unless you cancel directly with the store.

Cancel via apple app store (iPhone or iPad)

1. Open the App Store app on your iPhone or iPad.
2. Tap your profile icon (usually a circular image or icon) in the top right corner.
3. Select "Subscriptions".
4. Find and tap "Seeking.com" in the list of active subscriptions.
5. Tap "Cancel Subscription" at the bottom of the screen.
6. Confirm the cancellation when prompted.
   • You may see a message confirming that your subscription will end on a specific date.
7. Take a screenshot of the confirmation screen showing the cancellation is complete.

Pro tip: Apple will email you a confirmation. Save this email as proof of your cancellation.

Cancel via google play (Android)

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon in the top right corner and select "Manage your Google Account".
3. Select the "Payments and subscriptions" tab at the top.
4. Tap "Subscriptions".
5. Find and select "Seeking.com" from the list.
6. Tap "Cancel subscription".
7. Follow the prompts and confirm your cancellation.
   • You will see a final confirmation with your cancellation end date.
8. Take a screenshot of the confirmation page for your records.

Warning: If you subscribed through Google Play, cancelling on the Seeking website alone will not stop the Google Play renewal. You must cancel through Google Play to fully stop charges.

What happens after you cancel

Cancellation is just the first step. Understanding what comes next will help you avoid confusion and catch any unwanted charges early.

Your account after cancellation

Once you cancel, your membership status changes to inactive or cancelled, but your account profile typically remains on the platform. You lose access to premium features (such as advanced search and messaging) immediately, though some services allow you to view your existing messages for a limited time.

Your current billing cycle does not end early just because you cancelled. If you had a 30-day or 90-day plan, you remain a paid member until that cycle expires. Only after the current billing period ends does your account convert to free or inactive status.

Monitoring for unexpected charges

Check your payment method (credit card or PayPal) in the days leading up to your original next billing date. Look for any charge from Seeking or Reflex Media, Inc. If a charge appears after you cancelled, you have the right to dispute it.

Pro tip: Set a phone reminder for the day before your next renewal date was scheduled. This gives you time to verify that no charge has been applied and to file a dispute immediately if one has.

Stopee recommends keeping your cancellation confirmation screenshot and all payment records for at least six months. If a dispute arises, these documents are your proof that you took action to cancel.

Your consumer rights and how to enforce them

The Philippines Consumer Act of the Philippines (Republic Act No. 7394) protects you in ways many subscription platforms hope you do not know about.

Your rights under philippine consumer law

• Right to clear and transparent pricing: Seeking must disclose all costs, renewal dates, and cancellation terms before you pay. Hidden fees or unclear auto-renewal language violates this right.
• Right to cancel easily: The law does not require a specific cooling-off period for digital services, but it does require that cancellation is possible and not deliberately obscured. If Seeking makes cancellation difficult by hiding the option or requiring you to email multiple times, this may violate your rights.
• Right to dispute charges: If you are charged after cancelling, or if a charge is not authorised, you can dispute it with your bank or payment provider and file a complaint with the Department of Trade and Industry (DTI).
• Right to a refund: If you can prove that Seeking failed to disclose material terms or that your cancellation was processed but you were still charged, you have the right to request a refund.

What to do if seeking refuses to refund you

If you cancelled but were still charged, or if your refund request is ignored, escalate the issue:

1. Request a refund in writing by emailing Seeking support (via Seeking.com/Help) with your cancellation screenshot and payment receipt attached.
2. Allow seven business days for a response.
3. If Seeking does not respond or denies your refund, file a complaint with the Department of Trade and Industry (DTI) Philippines using the online Consumer Complaint Form at dti.gov.ph.
4. Provide your cancellation proof, payment records, and correspondence with Seeking to the DTI.
5. The DTI will investigate and can order Seeking to issue a refund or take corrective action.

You can also file a chargeback with your credit card company or bank. Explain that you cancelled the subscription but were still charged. Your bank will initiate an investigation and, in most cases, will reverse the charge while the investigation proceeds.

Common mistakes that prevent successful cancellation

Cancellation seems straightforward, but many users make simple errors that leave their subscriptions active and charges flowing. You deserve clarity and control, so here are the traps to avoid.

• Confusing account deletion with cancellation: Deleting your Seeking profile does not cancel your subscription. Your payment will still renew. Always cancel through Account Settings first.
• Cancelling on the website if you subscribed on an app: If you purchased through the App Store or Google Play, cancelling on Seeking.com does nothing. You must cancel through the app store where you subscribed.
• Not taking a screenshot of the confirmation: Without proof, Seeking can claim you never cancelled if a charge appears later. Always capture the final confirmation screen.
• Closing the browser tab too early: If you close the page before the final confirmation loads, your cancellation may not process. Wait for the page to fully load and display the confirmation message.
• Relying on email support instead of the cancellation form: Emailing support to cancel is slower and creates confusion. Use the self-service cancellation option in Account Settings whenever possible.
• Not checking your account after cancellation: Log back in a few minutes later and verify that your subscription status has changed. If it still shows "Active", try cancelling again or contact support.

Stopee has helped thousands of consumers in the Philippines avoid these mistakes by walking them through the cancellation process step by step. Most cancellations succeed on the first try when you follow the correct method for your purchase channel.

Refund policy and what you can recover

Seeking does not advertise an automatic refund for unused time on multi-month plans. However, you may be entitled to a refund in specific circumstances.

When you can request a refund

• You cancelled within a very short period (such as 24 to 48 hours) of your purchase and the service provided no value.
• You were charged after you successfully cancelled.
• Seeking's terms were unclear or deceptive about auto-renewal, and you can prove this deception.
• A charge appears on your payment method without your authorisation.

How to request a refund

1. Contact Seeking support through the Help section at Seeking.com/Help with a clear explanation of why you deserve a refund.
2. Attach your cancellation confirmation screenshot and payment receipt.
3. Request a full refund of your subscription fee and any unauthorised charges.
4. Allow ten business days for a response.
5. If Seeking refuses or does not respond, escalate to the DTI Philippines using their online complaint system.

Pro tip: If you were charged by credit card after cancelling, your card issuer may reverse the charge through a chargeback claim. This is often faster than waiting for Seeking to approve a refund. Contact your bank directly.

How to contact seeking for support or dispute

Seeking uses a help portal rather than a physical mailing address, but for formal dispute and cancellation correspondence, you can reference the company's registered office.

Support and contact options

• Help portal: Visit Seeking.com/Help to access live chat, email support, and help articles.
• Email: Use the contact form within the Help section. Do not rely on social media for account or payment issues.
• Company address for formal correspondence: Reflex Media, Inc., Las Vegas, Nevada, USA (for certified mail or formal legal notice).

Always use the in-app Help portal first, as this creates a documented support ticket. Keep copies of all emails and support tickets for your records.

Summary and next steps

Seeking is a legitimate dating platform, but its auto-renewal model and lack of cooling-off period require you to stay vigilant. Cancellation is straightforward when you know the right method, but mistakes are easy to make if you are not careful.

Your next step is simple: log into your Seeking account today, navigate to Account Settings, and confirm whether you want to keep or cancel your subscription. If you decide to cancel, follow the correct method for your purchase channel and take a screenshot. Set a reminder for your renewal date to verify no charge appears. If you are charged unexpectedly, dispute it with your bank or the DTI immediately.

Stopee has helped thousands of consumers in the Philippines navigate difficult cancellations and recover disputed charges. We know that some platforms make cancellation deliberately hard. You do not have to accept unclear policies or unexpected bills. Stopee empowers you with clear instructions, consumer law knowledge, and the confidence to take control of your subscriptions. Start your cancellation today, keep your proof, and know that you have rights.