Manage Learndash

How to cancel learndash and stop auto-renewal charges in the philippines

What learndash is and why people cancel

Learndash is a WordPress-based learning management system sold as annual plugin licenses and monthly cloud hosting plans to course creators, schools, and training businesses. The service handles course publishing, quizzes, certificates, progress tracking, and group management across multiple platforms. If you bought Learndash, you likely committed to recurring charges that renew automatically each year or month unless you actively turn off auto-renewal in your account settings.

Many Learndash users in the Philippines find themselves trapped in billing cycles they no longer need. You might have purchased a 1-site annual license for ₱22,000.00 or a monthly StellarSites cloud plan for ₱1,500.00, only to realize the service no longer fits your business needs or learning goals. The frustration is real, and Stopee understands that cancellation should be straightforward, not buried in account menus.

Common reasons people cancel learndash

• The platform became too expensive for their training volume or course size.
• They migrated to a different learning management system with better local support.
• They no longer run online courses and do not need the recurring expense.
• Customer support response times or ticketing delays caused frustration.
• Automatic renewal happened without clear reminder emails from the company.
• They installed the plugin but never fully used the advanced features bundled in premium plans.

Learndash's automatic renewal policy and your rights

Learndash charges you on a fixed renewal date unless you disable auto-renewal before that date arrives. The official terms state that licenses renew automatically one calendar year after purchase, and monthly cloud plans renew on the same day each month. The key risk is that you must toggle off auto-renewal inside the Subscriptions tab of your account dashboard. Simply deleting the plugin from WordPress or stopping course activity does not stop your recurring billing.

Under the Consumer Act of the Philippines (Republic Act No. 7394), you have the right to cancel any subscription service with clarity and without hidden barriers. Learndash must honour your cancellation request within a reasonable timeframe, stop charging your payment method immediately, and provide written confirmation of cancellation. If the company continues to charge you after you request cancellation, you have the right to dispute the charge with your bank or payment processor and escalate to the National Bureau of Investigation (NBI) Consumer Protection Group if needed.

Your billing information and pricing overview

Before you cancel, understand exactly what plan you hold and when your next renewal occurs.

Learndash pricing in philippine pesos

Pro tip: Exchange rates fluctuate. Learndash publishes prices in USD on their website, so your actual PHP charge depends on your payment processor's conversion rate. Check your last invoice to confirm the exact amount you were charged in Philippine pesos.

Where your money goes and what you lose if you cancel

When you cancel Learndash, you lose access to the cloud hosting environment, course data storage, and managed updates. If you run a cloud-hosted site on StellarSites, all course content, user accounts, certificates, and media are discarded after cancellation unless you export and back up everything first. Learndash provides no refund for unused time if you cancel mid-cycle, so timing matters. If your renewal date is tomorrow and you cancel today, you typically lose the payment unless you request a refund within 30 days of the charge (which Stopee can help you understand via escalation rights).

Step-by-step cancellation process for learndash

You must cancel through your official Learndash account dashboard, not by email alone or by deleting files.

How to cancel learndash on the web

1. Go to account.learndash.com and log in with your email and password.
   • If you cannot remember your password, click "Forgot Password" and follow the reset email sent to your inbox.
   • Check your spam folder if the reset email does not arrive within 5 minutes.
2. Once logged in, locate the "Subscriptions" tab or "Billing" section in your account dashboard.
   • This tab is usually visible on the left menu or under a "Account" heading at the top right.
   • Do not confuse this with your WordPress plugin settings; you must use the Learndash account portal, not your WordPress dashboard.
3. Find the active subscription you want to cancel and click "Manage Subscription" or a similar button next to it.
   • Your screen shows the plan name, renewal date, and payment method.
   • Take a screenshot of this page right now as proof of your current subscription status.
4. Select "Cancel Subscription" or "Turn Off Auto-Renewal" (wording may vary).
   • Learndash may ask why you are leaving; you can skip this or provide brief feedback.
   • Some cancellations require you to confirm in a pop-up window; read it carefully before clicking "Confirm."
5. After you confirm, you should see a message saying "Your subscription has been cancelled" or "Auto-renewal is now off."
   • Screenshot this confirmation page immediately.
   • Note the exact time and date of cancellation.
6. Wait 2 to 3 minutes, then refresh your Subscriptions page to confirm the status changed to "Cancelled" or "Inactive."
   • If the status still shows "Active," try the cancellation steps again or contact support via email to confirm.
7. Check your email for a cancellation confirmation message from Learndash (contact@learndash.com or noreply@learndash.com).
   • If you do not receive one within 24 hours, send an email to contact@learndash.com asking for written proof of cancellation.
   • Stopee recommends keeping this email for your records in case of billing disputes.

Warning: cloud backup before you lose access

Warning: If you cancel a StellarSites cloud plan, your entire site and all course data are deleted after the plan expires. You have only until your last paid day to export everything. Do this immediately after you cancel:

1. Log in to your StellarSites dashboard at the cloud URL provided by Learndash.
2. Export your courses by going to Dashboard > Courses > click each course > Export (usually as a SCORM or XML file).
3. Download your user database from Dashboard > Users (export as CSV).
4. Save all media files, images, and videos from the Media library to your computer.
5. If you have custom code or plugins, note them down before access closes.

What happens after you cancel and what to watch for

Cancellation does not mean your problems end immediately. You must monitor your payment method to ensure no charges appear after your cancellation date.

Timeline after cancellation

Common mistakes after cancellation

The moment after you cancel feels like relief, but many users slip into traps. Learndash may continue billing if you do not verify the cancellation worked.

• Not checking your bank statement. A charge still appears 30 days later because cancellation failed in the system. Check your statement weekly for a month after you cancel.
• Deleting your confirmation email. If Learndash later claims you never cancelled, your email proof and screenshots are your only defence. Keep them forever.
• Assuming silence means success. No news is not good news with subscriptions. If you do not hear from Learndash within 24 hours, send a follow-up email asking for written confirmation of cancellation.
• Closing your account entirely. Do not delete your Learndash account right after cancelling. Keep the login active for 90 days so you can log back in and prove the subscription was cancelled if disputes arise.
• Forgetting to cancel on multiple platforms. If you bought through a reseller, app store, or marketplace as well as the main website, you must cancel on all platforms separately.

Refund rights and how to fight an unwanted charge

Learndash does not offer refunds for subscriptions cancelled mid-cycle under normal circumstances. However, you have consumer protection rights in the Philippines that may override this policy.

When you can demand a refund under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) gives you the right to cancel any service with a clear, easy process. If Learndash made cancellation deliberately difficult, hid the cancellation option, or continued charging after you cancelled, you can demand a refund. Specific scenarios where you have a strong refund claim include:

• You cancelled within 14 days of your purchase and the service was barely used (cooling-off period).
• Learndash continued to charge you after you submitted a cancellation request in writing.
• The company did not provide a clear, accessible way to cancel (e.g., cancellation was only available by calling a US number during US business hours).
• The service was not as advertised, e.g., cloud hosting was unstable or course delivery features did not work as promised.
• You were charged without your permission (unauthorized transaction) due to a system error or glitch.

How to file a refund dispute

1. Contact Learndash support in writing (email to contact@learndash.com) stating your cancellation date and asking for a refund.
   • Include your invoice number, subscription plan name, and the exact amount charged.
   • Explain why the refund is justified (e.g., "Service not used" or "Continued charges after cancellation").
   • Request a response within 14 days.
2. If Learndash refuses or does not reply within 14 days, contact your bank or payment processor.
   • File a chargeback or dispute claim citing "unauthorized charge" or "service not rendered."
   • Provide your cancellation screenshots and email correspondence as evidence.
3. If your bank denies the chargeback, escalate to the National Bureau of Investigation (NBI) Consumer Protection Group or file a complaint with the Department of Trade and Industry (DTI).
   • Stopee recommends documenting everything: screenshots, emails, transaction receipts, and cancellation confirmations.
   • These agencies have powers to investigate and compel refunds if Learndash violated consumer law.

Pro tip: Keep a copy of every email you send to Learndash and every response they send you. Most refund disputes are won by the consumer who has the most evidence, not by the service provider with the longest terms of service. Stopee has helped thousands of consumers recover wrongly withheld refunds by building a strong paper trail.

How to avoid cancellation mistakes: a pre-cancel checklist

Before you click cancel, prepare yourself so you do not regret the decision or lose access to data you need.

• Log in to your billing account right now. Take a screenshot of your Subscriptions page showing plan name, renewal date, and payment method. Save this file with today's date in the filename.
• Note your renewal date on a calendar. If you want to cancel but not immediately, set a phone reminder 3 days before the renewal date so you can cancel before the charge hits.
• Back up all course data if you use a cloud plan. Export every course, user file, and certificate as a backup file and save it to your computer or cloud drive (Google Drive, OneDrive, etc.).
• Check whether you subscribed via the website or through a reseller. If you bought through a marketplace or app store, you may need to cancel there separately.
• Gather your invoices and payment receipts. Collect your last 3 to 6 months of Learndash invoice emails so you can prove the charges if you need to file a dispute later.
• Clear your browser cache and try a different browser if cancellation fails. Sometimes account dashboards glitch in Chrome but work in Firefox or Edge. If the cancel button does not respond, try a different browser before assuming it is broken.
• Have your email and phone number ready for support contact. If automated cancellation fails, you may need to call (734) 274-2373 or email contact@learndash.com. That number operates Monday to Friday, 7 AM to 4 PM EDT, which is late evening in the Philippines, so plan ahead.

Contact learndash and escalation paths if cancellation fails

If your cancellation does not process or you are charged after cancelling, reach out directly to Learndash before escalating to regulators.

Official learndash contact details

If learndash does not respond or refuses to refund

Escalate your complaint to Philippine government agencies. Stopee recommends this order:

1. Department of Trade and Industry (DTI) - File a complaint at dti.gov.ph or visit your nearest DTI office. Bring all email correspondence and cancellation screenshots.
2. National Bureau of Investigation (NBI) Consumer Protection Group - File a report for unauthorized charges or fraud if Learndash knowingly continued billing after you cancelled.
3. Your bank's dispute resolution team - If a chargeback was denied, ask your bank to escalate to their fraud investigation unit with your DTI or NBI complaint number as supporting evidence.

Should you keep or cancel: a quick decision guide

You do not have to cancel immediately. Consider this comparison before you decide.

Key takeaways and next steps

Cancelling Learndash is a straightforward process when you follow the right steps: log into your account dashboard, navigate to Subscriptions, click cancel, screenshot the confirmation, and verify no charges appear 30 days later. The biggest risk is forgetting to cancel at all or assuming that deleting the plugin stops your billing-it does not.

Your consumer rights under the Consumer Act of the Philippines protect you if Learndash makes cancellation difficult or continues to charge you after you cancel. Document every step, save every email, and do not hesitate to escalate to the DTI or your bank if the company refuses to honour your cancellation request or refund unwanted charges.

Stopee has helped thousands of consumers navigate exactly this scenario-being trapped in auto-renewal cycles, fighting for refunds, and holding companies accountable when they bury cancellation options. If you need help documenting your cancellation dispute or planning your escalation strategy, Stopee provides free consumer advocacy resources that walk you through the process step by step. Your money is yours, and Stopee is here to empower you to take it back.