Manage Learndash

How to cancel LearnDash and protect your learning investment in new zealand

What LearnDash is and why you might want to cancel

LearnDash is a learning management system (LMS) that runs as either a WordPress plugin you host yourself or as a cloud-based hosted solution. It powers online courses, quizzes, progress tracking and student management for educators and organisations across New Zealand and globally. Whether you've subscribed to test the platform, found it doesn't fit your needs, or you're consolidating tools, cancelling your LearnDash subscription is straightforward once you know the right steps.

At Stopee, we understand that cancelling a learning platform feels different from cancelling entertainment services, because your course content and student data are involved. That's why we've created this guide specifically for New Zealand users, walking you through every cancellation method, your refund rights under New Zealand law, and what happens to your data after you cancel.

Why cancel LearnDash

Common reasons New Zealand educators and course creators cancel include: switching to a competitor platform like Moodle or Teachable, moving to a different hosting provider, consolidating multiple subscriptions, budget constraints, or discovering the pricing doesn't align with your course revenue. Whatever your reason, you deserve a clear, jargon-free path to cancellation without hidden fees or surprise re-charges.

Your consumer rights in new zealand

The Consumer Guarantees Act 1993 (CGA) protects you when you buy services like LearnDash. If the service is faulty, unfit for purpose, or doesn't match what was promised, you have the right to a refund or replacement. Additionally, the Fair Trading Act 1986 protects you from misleading conduct. These legal protections sit behind every step in this cancellation guide.

Understanding LearnDash's pricing and plan structure

LearnDash offers two fundamentally different ways to use the platform, and each cancels differently.

Self-hosted WordPress plugin vs. cloud-hosted plans

The self-hosted plugin model requires you to manage your own WordPress site and hosting; you purchase an annual license directly from LearnDash. The cloud-hosted LearnDash Cloud plans remove that technical burden, offering managed WordPress hosting, automatic backups, and SSL certificates included. Cloud plans renew monthly or annually. Below is the approximate pricing in NZD; LearnDash publishes prices in USD, so exchange rates affect your exact cost.

LearnDash pricing table (approximate NZD)

Pro tip: If you've subscribed via the Apple App Store or Google Play, your charges go through those platforms, not LearnDash directly, and you must cancel through those app stores to stop billing.

How to cancel your LearnDash account and disable auto-renewal

Cancellation paths depend on whether you subscribed via the web (LearnDash account portal or direct invoice) or through a mobile app store. We'll walk you through each scenario with exact steps so you avoid delays.

Cancel LearnDash via the web account portal

If you subscribed to LearnDash Cloud or purchased a plugin license directly through learndash.com, follow these steps to disable auto-renewal and cancel your subscription in your account portal.

1. Visit the LearnDash account portal and sign in with your email address and password.
   • If you've forgotten your password, click "Forgot password" on the login page and follow the email reset link.
   • If you've lost access to your email, contact LearnDash support immediately at support@learndash.com with your account details.
2. Once logged in, locate the "Subscriptions" or "Billing" section (usually in your dashboard or account settings menu).
   • Look for a section labeled "Active subscriptions", "Manage subscriptions", or "My plans".
3. Click the gear icon or "Manage" button next to the subscription you want to cancel.
   • If you have multiple subscriptions (e.g., one plugin license and one Cloud plan), make sure you select the correct one.
4. Scroll to "Auto-renewal" or "Renewal settings" and select the option to disable or turn off auto-renewal.
   • Warning: Disabling auto-renewal stops future charges but does not immediately cancel your access. Your account remains active until your current license expires (end of billing period).
   • Some users mistake this step for full cancellation; it is not. You are pausing renewal, not closing your account.
5. Click "Confirm" or "Save" to apply the change.
   • You should receive a confirmation email within a few minutes. Check your inbox (and spam folder) for a receipt or confirmation of the auto-renewal cancellation.
6. If you want immediate cancellation or a refund, contact LearnDash support at support@learndash.com with your order number or account email.
   • Include a brief note explaining why you're cancelling; this helps LearnDash improve their service.
   • Mention whether you're eligible for a refund (see refund policy below) and request one if applicable.

Cancel LearnDash via the apple app store (iOS)

If you subscribed to LearnDash through the Apple App Store on your iPhone or iPad, you must cancel directly through Apple. LearnDash cannot process app store refunds.

1. Open the Apple App Store app on your iOS device (the device you used to subscribe).
   • Do not use your desktop browser; Apple requires cancellation via the mobile app or account settings on device.
2. Tap your profile icon in the bottom right corner of the App Store screen.
3. Tap "Subscriptions" in the menu that appears.
   • You'll see a list of all active and paused subscriptions.
4. Tap on the LearnDash subscription entry.
   • If you don't see it listed, the subscription may have already expired or been cancelled. Check your email for a cancellation confirmation from Apple.
5. Tap "Cancel Subscription" or "Turn Off" at the bottom of the screen.
   • Apple may offer a pop-up asking you to reconsider or offering a discounted renewal; you can dismiss this by tapping "Confirm Cancellation".
6. You'll receive a confirmation message saying your subscription has been cancelled and your access will end on the renewal date.
   • Apple sends a confirmation email within 24 hours. If you don't receive one, contact Apple Support at support.apple.com.

Cancel LearnDash via google play (Android)

If you subscribed through Google Play on an Android device, cancel your subscription directly in Google Play. LearnDash does not manage Android app store subscriptions.

1. Open the Google Play Store app on your Android device.
   • Ensure you're using the device linked to the Google account you used to subscribe.
2. Tap your profile icon in the top right corner.
   • This usually appears as a circle with your initials or profile picture.
3. Tap "Manage subscriptions" or "Subscriptions" from the menu.
   • You'll see a list of all active subscriptions tied to your Google account.
4. Tap the LearnDash subscription.
   • If it's not listed, scroll down or search for "LearnDash" in the subscriptions list.
5. Tap "Cancel subscription" at the bottom of the screen.
   • Google may ask you to select a reason for cancellation (e.g., "Too expensive", "I don't use it"). Selecting a reason is optional but helps Google and app developers understand user feedback.
6. Confirm the cancellation by tapping "Yes, cancel" or "Confirm".
   • Your access will end on the next renewal date. Google sends a confirmation email within 24 hours.

Understanding your refund eligibility and new zealand consumer protections

Refunds depend on which type of LearnDash subscription you hold, when you purchased it, and your eligibility under New Zealand law. Stopee has reviewed LearnDash's published policy and cross-checked it against CGA protections.

LearnDash refund windows and conditions

LearnDash offers limited refund periods for direct purchases. Refunds via app stores are handled by Apple and Google, not LearnDash.

• Annual plugin licenses (purchased directly from LearnDash): You can request a refund within 30 days of purchase if you haven't used the plugin extensively or if it didn't meet your expectations. Refunds require submitting a refund request form to support@learndash.com. LearnDash reviews eligibility on a case-by-case basis.
• LearnDash Cloud monthly plans: You can request a refund within 15 days of the first charge for the monthly Cloud plan. After 15 days, cancelling stops future charges, but you forfeit the current month's fee.
• LearnDash Cloud annual plans: Annual Cloud plans typically do not qualify for refunds after the initial 30-day window, though you can contact support to discuss your situation.
• App Store or Google Play subscriptions: Apple and Google each have their own refund policies. Apple generally allows refunds within 14 days of purchase if the app is defective or doesn't match its description. Google Play allows refunds within 48 hours. Contact Apple Support or Google Play support directly; LearnDash cannot process these refunds.

Consumer guarantees act protections override refund policies

If LearnDash's service is faulty, doesn't work as described, or is unfit for its intended purpose, you have rights under the Consumer Guarantees Act 1993 that go beyond the standard refund window. For example, if LearnDash Cloud was down for extended periods without compensation, or if the plugin breaks your site and LearnDash provides no support, you may be entitled to a refund or credit even outside the 30-day window.

Pro tip: Keep records of your purchase receipt, all communications with LearnDash support, screenshots of issues, and any impact to your courses or students. These documents strengthen your case if you need to escalate a refund dispute to the Commerce Commission or seek a chargeback through your bank.

What happens to your data and access after you cancel

Cancelling LearnDash raises real concerns about your courses, student records, and site functionality. Here's what you need to know before you hit the cancel button.

Your course content and student data after cancellation

Disabling auto-renewal does not immediately delete your courses, quizzes, or student data. Your account and license remain active until the renewal date or until your paid period expires. After that date, your access to the LearnDash plugin or Cloud site depends on what you do next.

• Self-hosted plugin: Your WordPress site and course files remain on your server even after your license expires. However, you lose access to plugin updates, premium features, and official support from LearnDash. Your courses stay live, but you're responsible for security patches and maintenance.
• LearnDash Cloud: After your Cloud subscription ends, you have a grace period (usually 30 days) to download or export your course content and student data. After that, LearnDash may disable your site or delete your data. Contact support to confirm your grace period and initiate a data export.

Backing up your data before the renewal date expires

Most importantly: back up all your course content, student records, quizzes, and certificates before your license expires. If you're moving to a different LMS or hosting provider, this backup is your insurance policy.

• Self-hosted plugin: Use a WordPress backup plugin (e.g., UpdraftPlus, BackWPup) to download your entire site as a backup file. Export your course data as a .csv or .xml file if your new platform supports it.
• LearnDash Cloud: Request a data export from LearnDash support. Include your site URL, account email, and a list of data you need (courses, enrollments, certificates, grades). LearnDash typically provides exports within 5 business days.

Common cancellation mistakes and how to avoid them

We hear from New Zealand educators who've cancelled LearnDash and then discovered they missed a refund deadline, lost access to their courses mid-session, or got charged again because they didn't fully understand the cancellation process. Let's make sure that doesn't happen to you.

Mistake 1: confusing "disable auto-renewal" with "cancel subscription"

Disabling auto-renewal stops future charges but does not close your account or give you a refund for the current period. If you want immediate access termination or a refund, you must contact LearnDash support separately. Stopee recommends always sending a follow-up email to support@learndash.com after disabling auto-renewal, confirming your intent to cancel and requesting refund eligibility.

Mistake 2: not requesting a refund within the refund window

LearnDash's refund windows (30 days for annual plugins, 15 days for monthly Cloud) pass quickly. If you're unhappy with the service, submit your refund request to support@learndash.com immediately. Waiting means losing your refund eligibility.

Mistake 3: forgetting to cancel app store subscriptions separately

If you've subscribed via Apple App Store or Google Play, cancelling your web account does not cancel your app subscription. You'll keep getting charged until you cancel in the app store itself. Check all platforms you may have used to subscribe.

Mistake 4: losing access to student data before migrating

If your subscription expires without a backup, your student records, quiz results, and course content may become inaccessible. Export everything before the renewal date or grace period ends.

Your new zealand consumer rights and escalation path

If LearnDash refuses your refund, acts deceptively, or you believe the service was faulty, New Zealand consumer law gives you a clear escalation path.

Step 1: dispute with LearnDash directly

Email support@learndash.com with a clear description of your issue, your order number, and what resolution you're seeking (refund, credit, or service fix). Stopee recommends using registered mail or recorded email so you have proof of communication. Give LearnDash 10 working days to respond.

Step 2: chargeback via your bank

If LearnDash doesn't respond or refuses a legitimate refund claim, contact your bank and request a chargeback. Most New Zealand banks allow chargebacks for up to 120 days from the charge date if the merchant is unresponsive or the service was misrepresented.

Step 3: file a complaint with the commerce commission

New Zealand's Commerce Commission handles consumer complaints under the Fair Trading Act and Consumer Guarantees Act. If you believe LearnDash has engaged in misleading conduct (e.g., false advertising, deceptive cancellation process), file a complaint at comcom.govt.nz. The Commission investigates systemic issues affecting multiple consumers.

Cancellation checklist for new zealand users

Use this checklist to ensure you've covered every step before LearnDash stops charging you.

• ☐ Identify which LearnDash product you use: self-hosted plugin or Cloud plan.
• ☐ Determine where you subscribed: web portal, Apple App Store, or Google Play.
• ☐ Log into your LearnDash account portal (or app store account) and verify your active subscription status.
• ☐ Check the refund eligibility window: Did you purchase within the last 30 days (plugin) or 15 days (Cloud monthly)?
• ☐ Back up all course content, student data, quizzes, and certificates before the renewal date.
• ☐ Disable auto-renewal or cancel the subscription using the exact steps for your platform (web portal, App Store, or Google Play).
• ☐ Email LearnDash support (support@learndash.com) requesting cancellation confirmation and requesting a refund if eligible.
• ☐ Retain the cancellation confirmation email and refund response for your records.
• ☐ Verify within 5 days that no new charges appear on your bank or credit card statement.
• ☐ If the next charge is not cancelled, dispute it with your bank or escalate to the Commerce Commission.

Stopee helps you close your LearnDash account with confidence

Cancelling a learning platform feels weightier than cancelling a streaming service, because your courses and student data are at stake. That's why Stopee has built this guide specifically for New Zealand users, combining LearnDash's cancellation steps with your legal rights under the Consumer Guarantees Act and Fair Trading Act.

By following the steps above, backing up your data, and requesting your refund before the window closes, you'll avoid hidden charges, protect your student records, and exit LearnDash cleanly. If LearnDash doesn't play fair, you know your escalation path: bank chargeback, then Commerce Commission complaint.

Stopee has helped thousands of consumers cancel subscriptions, avoid unexpected re-charges, and recover refunds they didn't know they were entitled to. Whether you're leaving LearnDash for Moodle, Teachable, or another platform, or stepping back from course creation altogether, we're here to make sure you cancel on your terms-not the company's.

For more help cancelling other subscriptions in New Zealand, visit Stopee at stopee.com. Our guides cover fitness apps, streaming services, software licences, and more.

LearnDash contact information for new zealand users

Email: support@learndash.com

Web: learndash.com

Note: LearnDash does not publish a New Zealand-specific postal address. All support requests should go via email. For app store issues (Apple or Google), contact Apple Support or Google Play Support directly; they handle refunds and subscription cancellations for in-app purchases.