Manage Sololearn

How to cancel sololearn and protect your learning investment in new zealand

What sololearn is and why new zealand learners choose it

Sololearn is a mobile and web-based coding platform that delivers short, interactive lessons to help you learn programming from beginner to intermediate level. You study on your iPhone, Android device, or desktop, track your progress in real time, and compete in community challenges with learners worldwide.

The platform offers free foundational courses across languages like Python, JavaScript, and HTML. However, Sololearn also sells two paid subscription tiers-Pro and Max-that unlock advanced lessons, AI-enhanced learning paths, and offline access. Many New Zealand learners sign up for the free version first, then upgrade when they need extra features or want to accelerate their learning journey.

The challenge arises when your learning goals shift, your budget tightens, or you find a different platform that suits you better. If you're in that position right now, Stopee is here to walk you through cancelling Sololearn quickly and recovering any fees you're entitled to.

How the platform works for new zealand users

You can access Sololearn through the App Store (iOS), Google Play (Android), or directly via the web. Your account, progress badges, and community activity sync across all devices. Even if you cancel your paid subscription, your account and learning history remain intact unless you explicitly request deletion.

Why cancellation matters

Many learners subscribe to Sololearn during a free trial period and then forget to cancel before the trial ends. When the trial expires, the company automatically charges your payment method-often without a second reminder. If that's happened to you, Stopee can help you understand your rights and recover those charges under New Zealand consumer law.

Sololearn pricing and subscription plans in new zealand

Sololearn offers region-specific pricing that varies depending on whether you subscribe via the App Store, Google Play, or the web. New Zealand dollar amounts are not always displayed upfront on the company's website, so you'll see the price when you open the app or visit the checkout page in your region.

Subscription tiers and costs

Below is a breakdown of the main plans. Prices shown in USD are approximate; your actual New Zealand price in NZD will depend on the platform and current exchange rates.

The annual plan with a 14-day trial is the most popular choice for new subscribers. You receive a notification two days before the trial expires, giving you a window to cancel if you decide the service isn't right for you.

Should you cancel sololearn? when to step back

Not every learning tool is the right fit for every learner, and that's perfectly normal. Here are the most common reasons Stopee users cancel their Sololearn subscriptions.

Reasons learners cancel

You might choose to cancel if you've completed the courses you wanted to study, found a different platform with content that better matches your goals, or realized you prefer hands-on projects over short interactive lessons. Budget constraints are also a valid reason-if the subscription no longer aligns with your financial priorities, cancelling is the right move.

Some learners cancel because they didn't use the platform as much as they expected. Others find the Pro features don't justify the cost after the trial period. Whatever your reason, Stopee encourages you to cancel guilt-free. Your money and your time are yours to direct.

When to keep your subscription

You might retain your Sololearn subscription if you're actively working through courses, plan to learn multiple programming languages, or want offline access to lessons for travel or situations where internet is unreliable. The monthly plan is ideal if you want to test the platform without committing to a full year.

How to cancel sololearn on your device

Sololearn subscriptions are managed through the platform where you purchased them-Apple App Store, Google Play, or the Sololearn website. The cancellation process differs slightly for each, so follow the steps that match your situation.

Cancel sololearn via apple app store (iOS)

If you subscribed through your iPhone or iPad, you must cancel through the App Store, not through Sololearn itself.

1. Open the App Store on your iPhone or iPad and tap the profile icon in the top right corner.
2. Select Subscriptions from the menu.
3. Find and tap Sololearn in your active subscriptions list.
4. Tap Cancel subscription (or Cancel trial if you're still within the free trial period).
5. Review the cancellation summary and confirm your choice by tapping Confirm.

Warning: You must cancel at least 24 hours before your trial or billing period ends. If the trial ends on a Thursday and you cancel on that Thursday afternoon, Apple may still charge you. Cancel early to avoid surprise charges.

Pro tip: Deleting the Sololearn app from your device does not cancel your subscription. The app deletion and subscription cancellation are entirely separate actions. You must follow the steps above even if you've already removed the app.

Cancel sololearn via google play (Android)

Android users who subscribed via Google Play must cancel through the Google Play Store.

1. Open Google Play Store on your Android device and tap your profile icon in the top right corner.
2. Select Payments and subscriptions or Manage subscriptions.
3. Tap Subscriptions.
4. Find Sololearn in your active subscriptions and tap it.
5. Tap Cancel subscription and confirm when prompted.

Pro tip: Google Play handles all billing and cancellation for app subscriptions. Sololearn does not directly manage Google Play cancellations, so if you're having trouble, contact Google Play support first-they control your payment and subscription status.

Cancel sololearn via the web or direct payment

If you subscribed directly through Sololearn's website or used a payment method that wasn't Apple or Google, you'll need to contact Sololearn's support team by email.

1. Visit Sololearn's support page or help centre to locate the current support email address (historically info@sololearn.com, but always verify on their official site first).
2. Write a clear email with the subject "Subscription cancellation request".
3. Include your account email address, the email address associated with your payment method, and the date you subscribed.
4. Request immediate cancellation and ask for written confirmation once it's complete.
5. Keep a copy of your email and Sololearn's response for your records.

Warning: Sololearn's support response time can vary. If you don't receive a reply within 5 business days, send a follow-up email. Document all correspondence in case you need to escalate the issue later through Stopee or a consumer authority in New Zealand.

What happens after you cancel sololearn

Cancelling Sololearn is a straightforward process, but understanding what changes after cancellation helps you avoid confusion and ensures your account is handled the way you expect.

Your access and account status

When you cancel, auto-renewal stops immediately. You will not be billed at the next renewal date. However, you retain access to all paid Pro or Max features until the end of your current billing period. For example, if you cancel on 15 January with an annual subscription that renews on 20 March, you keep full Pro access until 20 March.

After your billing period expires, your account reverts to the free tier. You can still log in, view your progress, participate in community challenges, and access free courses-you just lose the premium features like offline downloads and advanced lessons.

Your data and learning history

Sololearn retains your account data, progress badges, course completion certificates, and community activity even after you cancel. Your learning history is preserved, so if you decide to resubscribe later, everything is exactly where you left it.

If you want to permanently delete your account and all associated data, you must contact Sololearn's support team separately and request data deletion. That request is different from cancellation and may take additional time to process.

Refund eligibility and how to claim under new zealand law

Sololearn's official refund policy is limited, but New Zealand consumer law may entitle you to a refund in specific situations. Stopee always recommends checking your consumer rights before giving up on a refund claim.

Sololearn's stated refund policy

Sololearn states that refunds are handled on a case-by-case basis and are not guaranteed. Some users report successful refunds after contacting support, while others report difficulty getting a response or being denied outright. The company's lack of a clear, published refund policy is a red flag for consumer protection.

If you subscribed during the 14-day free trial period, Sololearn sends a reminder notification two days before the trial ends. If you don't cancel before the trial period closes, your subscription becomes paid and you are charged. You should receive a refund if you cancelled in time but were charged in error.

Refunds via apple app store and google play

If you purchased via Apple or Google, you may need to request a refund through Apple Support or Google Play rather than directly through Sololearn.

• Apple refunds: You can request a refund for an App Store purchase within 45 days of the transaction date. Log in to your Apple account, go to Purchase History, find the Sololearn charge, and select Report a Problem. Select a reason (for example, "I was charged without permission" or "I didn't authorize this charge") and submit. Apple typically responds within 48 hours.
• Google Play refunds: You have 48 hours from the date of purchase to request a refund for most subscription charges. Open Google Play, go to Payments and subscriptions, find Sololearn, tap Show purchase options, and select Request refund. Provide a reason and submit.

Refunds under new zealand consumer law

The New Zealand Consumer Guarantees Act 1993 protects you if a service does not meet the standard that a reasonable consumer would regard as acceptable, or if the service is not fit for purpose. If Sololearn's Pro features were not as described in their marketing, or if the platform had significant technical issues that made it unusable, you may have grounds for a refund.

To pursue a refund under consumer law, you should:

1. Document your evidence. Keep screenshots of course descriptions, technical errors you experienced, and all communication with Sololearn's support team.
2. Contact Sololearn's support team in writing (email) and explain why the service failed to meet consumer guarantees. Reference the specific features you couldn't access or the problems you encountered.
3. Give Sololearn 14 days to respond. If they refuse or don't reply, escalate to the Consumer Affairs Division of the Ministry of Business, Innovation and Employment (MBIE) or a community law centre in your region.

Stopee recommends keeping all documentation for at least two months after cancellation in case you need to dispute a charge.

Your consumer rights in new zealand

New Zealand consumer law is on your side when you subscribe to digital services like Sololearn. Understanding your rights helps you challenge unfair billing and recover money you shouldn't have paid.

Consumer guarantees act protections

The Consumer Guarantees Act 1993 guarantees that services supplied to you are of acceptable quality, fit for purpose, safe, and delivered within a reasonable timeframe. If Sololearn fails any of these guarantees, you have the right to a refund, replacement, or repair.

For example, if the Pro features Sololearn advertised were not available to you, or if the app crashed repeatedly and made learning impossible, those are violations of the acceptable quality guarantee. You don't need to accept a poor service just because you clicked "agree" during sign-up.

Fair trading and billing rights

The Fair Trading Act 1986 prohibits misleading or deceptive conduct. If Sololearn made unclear claims about the trial period, auto-renewal, or pricing in your local currency, that may constitute misleading conduct. If you were automatically charged after the trial without a clear final reminder, that could also be actionable depending on the circumstances.

You also have the right to dispute charges on your credit or debit card. If Sololearn charged you after you cancelled, or if you were charged multiple times in error, contact your bank or card issuer and request a chargeback. Document your cancellation confirmation or the error, and your bank will investigate.

Common mistakes to avoid when cancelling sololearn

Cancelling a subscription should be simple, but Sololearn's fragmented payment system-combining App Store, Google Play, and direct billing-creates plenty of opportunities for things to go wrong. Many learners make mistakes that delay their cancellation or result in unexpected charges.

Deleting the app instead of cancelling the subscription

This is the number-one mistake Stopee users report. You delete the Sololearn app from your home screen, assume your subscription is gone, and then wake up to a surprise charge two weeks later. Deleting an app is not the same as cancelling a subscription. The app and the subscription are managed separately. If you delete the app but don't cancel the subscription through your app store or email, you will be charged at renewal.

Not cancelling early enough before renewal

Sololearn's system-especially via Apple and Google-requires cancellation at least 24 hours before your billing date. If you cancel on the day of renewal, you may still be charged. Always cancel with a 2-3 day buffer to be safe.

Contacting sololearn directly when you subscribed via app store

If you purchased through Apple or Google, Sololearn doesn't control your subscription or billing. Emailing Sololearn to cancel when you subscribed via the App Store is ineffective. You must cancel through Apple or Google themselves. This causes unnecessary delays and confusion.

Not saving your cancellation confirmation

Always take a screenshot of your cancellation confirmation screen or save any confirmation email from Apple, Google, or Sololearn. If a dispute arises and the company claims you never cancelled, you'll have proof. Stopee recommends saving this documentation for at least 90 days.

Checklist: ensure your sololearn cancellation is complete

Before you close the book on this subscription, work through this quick checklist to confirm everything is done correctly.

• Verify which platform you subscribed on (Apple, Google, or Sololearn direct) and confirm you cancelled through the correct channel.
• Check your cancellation confirmation email or screenshot to confirm the date and the subscription that was cancelled.
• Log into your app store account (Apple or Google) and confirm the Sololearn subscription no longer appears in your active subscriptions list.
• Log into your Sololearn account (if you subscribed direct) and verify you're now on the free tier, or check your email for a cancellation confirmation from Sololearn.
• Review your payment method statement or bank account to ensure no further charges appear. Wait at least one billing cycle after cancellation to confirm.
• If you're eligible for a refund, confirm that the refund has appeared in your account within the timeframe promised (typically 5-10 business days).

Why learners stay versus why they leave sololearn

Understanding both sides helps you feel confident in your cancellation decision or reconsider if you're uncertain.

Reasons to keep sololearn

Sololearn is excellent for beginners because the lessons are bite-sized, fun, and require no prior coding knowledge. The community is active and supportive. If you're learning multiple programming languages, the breadth of courses is unmatched at this price point. The offline mode is genuinely useful if you commute or travel. If you're engaging with the platform at least twice a week, the Pro subscription probably pays for itself.

Reasons to cancel sololearn

Some learners find the lessons too simplified and want deeper technical content. Others prefer a more structured, project-based curriculum that Sololearn doesn't offer. If you're not using the platform, no feature-no matter how advanced-justifies the cost. Many learners also cancel because they've finished the courses they wanted to take and don't need ongoing access.

Sololearn's cancellation and refund address

If you need to contact Sololearn directly for cancellation or refund inquiries, use this information. Note that the company is US-based, and there is no dedicated New Zealand postal address for cancellations.

Email support: info@sololearn.com (verify this address on Sololearn's official website before sending, as support email addresses can change).

US corporate office: Sololearn, Inc., United States (exact street address to be confirmed on Sololearn's official contact page).

Pro tip: Always email Sololearn from the email address associated with your account. Include your subscription email, the platform you subscribed on, and the date of the original charge. Keep a copy of every email you send and receive.

If Sololearn doesn't respond to your cancellation or refund request within 14 days, you can escalate to the Consumer Affairs Division of the Ministry of Business, Innovation and Employment (MBIE). You can also contact a community law centre in your region for free advice on your consumer rights.

Final thoughts: take control of your subscriptions

Cancelling Sololearn should be straightforward-and with the steps and checklists in this guide, it is. The challenge is that digital subscriptions are designed to make cancellation feel harder than it should be. Sololearn splits its billing across three different platforms, offers no clear refund policy, and relies on you remembering to cancel before the trial ends.

That's exactly why Stopee exists. Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunded fees, and understand their consumer rights. Whether you're stepping away from Sololearn because your learning goals have changed, your budget has shifted, or the service simply didn't deliver what you expected, Stopee empowers you to take action without guilt or confusion.

Use the steps in this guide, save your cancellation confirmation, and if you hit any roadblocks, contact Stopee or escalate to the Consumer Affairs Division of MBIE. Your money, your data, and your learning journey are yours to direct.