Manage Sololearn
What you don't know !
Silent Waste
84%
of people lose money every month on unused services
Lack of Transparency
60%
of users feel lost facing cancellation terms
Budget Illusion
82%
of consumers underestimate the cost of their automatic withdrawals
Fear of Commitment
44%
of subscribers have experienced a 'commercial trap' experience
Legal Validation
All our letters are written by legal experts to guarantee their compliance.
Legal Commitment
We generate legally binding documents that your provider is obligated to honor.
Immediate Efficiency
Free yourself from your commitments in less than 2 minutes, directly online.
Budget Optimization
Regain control of your finances by stopping superfluous withdrawals.
Cancel Sololearn: The Right Way
How to cancel Sololearn in malaysia and avoid surprise charges
What Sololearn is and why you might want to cancel
Sololearn is an online coding and programming platform that offers free lessons alongside paid subscription tiers. You can learn languages like Python, JavaScript, and Java, but the paid plans - PRO, MAX, and AI courses - unlock full course access, unlimited practice, and shareable certificates. Many users in Malaysia subscribe during a free trial or promotional offer, then forget about the recurring charge until it appears on their statement.
How sololearn's subscription model works
Sololearn operates on a freemium model, meaning you access basic content free but pay for premium features. Your subscription renews automatically each month or year depending on your chosen plan. Pricing in Malaysia starts at RM28.90 monthly for PRO, RM197.90 annually for PRO, RM399.90 yearly for MAX, and RM499.90 annually for AI courses. The key frustration: deleting the Sololearn app does not stop your subscription - only cancelling through your account settings does.
Who typically cancels and why
You might cancel because you completed a course, lost interest, or simply cannot afford the recurring cost. Others cancel when they realise the platform does not match their learning style, or they found a cheaper alternative. Whatever your reason, Stopee understands that cancelling should be straightforward, and it often is not. That is why clarity matters.
Your consumer rights when cancelling Sololearn
Malaysia's Consumer Protection Act 1999 protects your right to cancel within a reasonable timeframe and receive fair treatment from service providers.
What malaysian consumer law says about subscriptions
Under the Consumer Protection Act 1999, you have the right to cancel a subscription within 10 calendar days of purchase or renewal if you are unsatisfied with the service. This applies to distance contracts - which includes online subscriptions - purchased by Malaysian consumers. If Sololearn charges you and you cancel within this period, you can request a full refund of that charge.
Additionally, the Act requires companies to clearly disclose subscription terms, renewal dates, and cancellation methods before you pay. If Sololearn's cancellation process was unclear or the terms were hidden, you have grounds to escalate a complaint to the Ministry of Domestic Trade and Consumer Affairs (KPDNKP) if the company refuses your refund.
Where to escalate if Sololearn refuses to cancel
If you attempt to cancel and Sololearn does not process your request or denies your refund without clear reason, contact the Ministry of Domestic Trade and Consumer Affairs. You can file a formal complaint through their online portal or contact their helpline. Keep all evidence: screenshots of your cancellation attempt, email confirmations, bank statements, and any correspondence with Sololearn support at [email protected]. This documentation strengthens your case.
Payment methods and where your charges come from
Your cancellation method depends on where you originally subscribed - the Sololearn website, Apple App Store, or Google Play Store.
Sololearn pricing and billing summary
| Plan | Monthly cost (RM) | Annual cost (RM) | Best for |
|---|---|---|---|
| Free tier | Free | Free | Exploring basics, no commitment |
| PRO | RM28.90 | RM197.90 | Most users - full course access |
| MAX | RM33.24 (monthly equivalent) | RM399.90 | Unlimited practice plus priority support |
| AI courses | RM41.66 (monthly equivalent) | RM499.90 | All courses plus AI-driven learning paths |
Pro tip: If you subscribed on the App Store or Google Play, your charge appears under the app's billing, not Sololearn's account. You must cancel through Apple or Google respectively, not through Sololearn's website settings. This is the single biggest reason people fail to cancel successfully.
How to cancel Sololearn by subscription source
Your cancellation steps depend entirely on where your payment method is linked - web, App Store, or Google Play.
Cancel Sololearn if you subscribed on the website
If you signed up directly on Sololearn's website and entered your card details there, follow these steps:
- Open your web browser and go to sololearn.com
- Click the profile icon (your avatar) in the top right corner
- Select Settings from the dropdown menu
- Click Manage Subscriptions or Billing
- Find your active subscription and click Cancel Subscription
- Read any exit survey or feedback prompt - Sololearn may offer a discount to keep you, but ignore this unless you genuinely want to stay
- Confirm the cancellation by clicking the final prompt
- Take a screenshot of the confirmation message immediately
- Check your email (including spam folder) for a cancellation confirmation from Sololearn
- Log out, wait 5 minutes, log back in, and verify that your plan now shows Free instead of PRO, MAX, or AI courses
Warning: Some users report that Sololearn's website cancellation is not always permanent on first attempt. If you still see a paid plan listed after completing these steps, repeat the process or contact [email protected] with a screenshot.
Cancel Sololearn if you subscribed via apple app store
If you signed up through the Sololearn app on iPhone or iPad using Apple ID, your subscription is managed by Apple, not Sololearn. Cancelling the app does nothing. You must cancel through your Apple account:
- On your iPhone or iPad, open Settings
- Tap your name at the top of the screen
- Tap Subscriptions
- Find Sololearn in the list
- If you do not see it, the subscription may already be cancelled
- Tap Sololearn and then tap Cancel Subscription
- Select your reason for cancelling (optional)
- Confirm the cancellation by tapping Confirm Cancel
- Apple will immediately stop any future charges
- Take a screenshot showing the subscription as inactive
Pro tip: You can also manage Apple subscriptions from a Mac by opening System Settings, clicking your name, then Subscriptions. The steps are identical.
Cancel Sololearn if you subscribed via google play store
If you signed up through the Sololearn app on Android, Google Play handles your billing. You cancel there, not within Sololearn:
- Open the Google Play Store app on your Android device
- Tap the profile icon in the top right corner
- Select Payments and subscriptions
- Tap Subscriptions
- Find and tap Sololearn
- Tap Cancel subscription
- Choose a cancellation reason (optional)
- Confirm by tapping Yes, cancel
- Google Play stops charging immediately
- Screenshot the confirmation for your records
Warning: If you use Google Play's Family Library, subscription management may be handled by the family organiser. Contact them or log into a different device to verify the cancellation.
What to expect after you cancel Sololearn
Cancelling your subscription does not mean your account disappears, and you do not lose all access immediately - it depends on when your current billing cycle ends.
Your access after cancellation
You retain access to your paid plan until the end of your current billing period. If you cancelled on the 10th of the month and renew on the 30th, you keep PRO, MAX, or AI course access until the 30th at no extra cost. After that date, you automatically downgrade to the free tier. You can still log in, but you only see free lessons. Your course progress, badges, and certificates remain in your account indefinitely - Sololearn does not delete them.
Checking your cancellation was successful
Log back into Sololearn within 24 hours and confirm that your subscription status now says Free. Check your email for a cancellation receipt. If you subscribed via App Store or Google Play, verify the subscription no longer appears in your Apple or Google account settings. If you still see an active paid plan after 24 hours, contact Stopee or Sololearn support immediately - do not wait for the next charge.
Refunds and getting your money back
Whether you receive a refund depends on how recently you were charged and which platform handled your payment.
Refund eligibility and timeline
Under the Consumer Protection Act 1999, if you cancel within 10 days of being charged, you have the right to a refund. So if Sololearn charged you on the 1st and you cancel by the 10th, you should receive your full payment back. If you cancel after 10 days, Sololearn does not legally owe you a refund for that billing cycle, but you can request one through support. Many companies grant goodwill refunds for the final month if you ask politely.
Refund timelines vary by payment method. Bank transfers typically take 5-10 working days. App Store and Google Play refunds appear within 1-2 weeks. Keep your cancellation confirmation and bank statement as proof when following up.
How to request a refund if you are denied one
If Sololearn refuses a refund you believe you are entitled to, email [email protected] with the subject line "Refund Request - [Your Email Address] - Subscription Cancellation." Include the date you cancelled, your original charge date, the amount in RM, and a screenshot of your cancellation confirmation. If Sololearn does not respond within 14 days or refuses without a valid reason, file a complaint with the Ministry of Domestic Trade and Consumer Affairs. Stopee recommends keeping all correspondence because this documentation becomes your legal leverage if the dispute escalates.
Common mistakes people make when cancelling Sololearn
Cancelling a subscription should be simple, but Sololearn's multi-platform approach creates real confusion and genuine frustration for Malaysian users.
Mistakes that lead to unexpected charges
The number one error: cancelling the app instead of the subscription. Deleting Sololearn from your phone does absolutely nothing to your recurring payment. You still get charged. Second, people cancel on the website but originally subscribed through Apple or Google - the website cancellation has no effect because Apple and Google control the billing. Third, users take a screenshot of a cancellation page but do not verify the next day that their plan actually downgraded to Free. Screenshots prove intent but not success.
Another trap: ignoring the billing descriptor on your bank statement. Sololearn may charge under the name "Sololearn Inc" or a payment processor's name like "Stripe" or "Paddle." If you search for "Sololearn" on your statement and cannot find it, you might not know you were charged at all, and then you miss the 10-day refund window.
How to avoid these mistakes
First, identify where you subscribed before you cancel. Log into Sololearn, go to Settings, and check if there is a Manage Subscriptions section. If not, your subscription lives in Apple or Google, not on Sololearn's site. Second, note your exact renewal date. Check your bank or card statement for the billing descriptor and set a phone reminder for two days before renewal - that way you catch any unwanted charges early. Third, do not just take a screenshot and assume you are done. Log out, wait an hour, log back in, and confirm your plan now says Free. If it still says PRO or MAX, cancel again immediately.
Checklist for cancelling Sololearn
Use this checklist to ensure your cancellation is complete and you do not get charged again.
| Task | Completed? | Why it matters |
|---|---|---|
| Identify subscription source (web, App Store, or Google Play) | ☐ | Determines which cancellation steps you follow |
| Note your exact renewal date from your bank statement | ☐ | Proves how long you retain access after cancellation |
| Save or screenshot any certificates or progress you need | ☐ | Data retention after cancellation is unclear |
| Complete the cancellation through the correct platform | ☐ | Ensures the charge actually stops |
| Take a screenshot of the cancellation confirmation | ☐ | Proof if you need to dispute a charge or request a refund |
| Log back in within 24 hours and confirm your plan shows Free | ☐ | Verifies the cancellation actually worked |
Summary and next steps
Cancelling Sololearn in Malaysia is straightforward once you know where your subscription lives. If you subscribed on the website, cancel through Sololearn's Settings. If you subscribed via App Store or Google Play, cancel through Apple or Google respectively. Take screenshots, verify within 24 hours that your plan shows Free, and request a refund within 10 days if you believe you are entitled to one. If Sololearn refuses, contact the Ministry of Domestic Trade and Consumer Affairs.
Your consumer rights are real and enforceable. You do not owe any explanation for cancelling, and Sololearn cannot refuse or delay your request beyond standard processing times. Stopee has helped thousands of consumers cancel unwanted subscriptions, and our mission is to make the process as clear and stress-free as possible. If you hit obstacles when cancelling Sololearn, Stopee is here to guide you through escalation and dispute resolution at stopee.com.
Contact information for Sololearn support
Email: [email protected]
Website: sololearn.com
Terms and conditions: sololearn.com/en/terms_conditions
FAQ: sololearn.com/en/FAQ
Note: Sololearn is headquartered in Pleasanton, California, United States, and does not maintain a physical office in Malaysia. All support goes through email. If you require escalation beyond email, Stopee recommends filing a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNKP), which has authority over distance contracts sold to Malaysian consumers. You can find more resources and support at stopee.com.