Manage Quimbee

How to cancel quimbee before your next charge hits your account

What quimbee is and why you might want to cancel

Quimbee is an online legal education platform built for law students and bar exam candidates across the globe. The platform operates under Sellers International, LLC, headquartered in Charlotte, North Carolina, and serves users from the Philippines through a self-service web interface and mobile app. You get access to case briefs, video lessons, study outlines, quizzes, and exam prep tools on a subscription basis, with billing typically in US dollars.

What you are actually paying for with quimbee

When you subscribe to Quimbee, you pay for full access to legal study materials and bar review content. The platform includes case summaries, video explainers, practice quizzes, and detailed study outlines. Most users sign up for the 7-day free trial, which gives you complete access to the entire study library, not a limited preview. This free period automatically converts to a paid monthly or yearly plan unless you cancel before the trial ends.

The trap many users encounter is simple: you forget the trial ends, or the cancellation request doesn't process in time. Because Quimbee bills in US dollars and has no Philippines-specific support channel, users here often miss renewal dates or struggle to reach customer service during inconvenient hours. At Stopee, we know this pattern costs hundreds of pesos in unexpected charges.

Quimbee's support hours and billing practices

Quimbee's customer support operates Monday to Friday, 6:30 a.m. to 6:30 p.m. CST (Central Standard Time). For users in the Philippines, this translates to evening or night hours in Manila time, making real-time support difficult if you work during the day. The platform states that all payments are non-refundable, and unused subscription time is not credited back to you.

You cannot cancel through the Quimbee mobile app directly. Cancellation must happen either through your web account or through your app store (if you subscribed via Apple App Store or Google Play). This dual-channel setup confuses many users, and Stopee recommends checking your original payment method before attempting to cancel.

Pricing structure and what you should expect to pay

Quimbee offers subscription plans at different price points depending on the plan type you choose.

Exchange rates fluctuate, so your actual PHP charge will vary depending on your card issuer's conversion rate on the transaction date. Many Philippine-based users report surprise charges because the USD-to-PHP conversion happens at checkout, and they did not account for the additional fees their bank or card company applies. Stopee advises you to check your credit card or payment app immediately after the trial ends to confirm the exact amount charged.

Why you should cancel quimbee now if you are not using it

You have legitimate reasons to cancel, and Stopee supports every one of them.

Common reasons users cancel

Many users sign up for a free trial with good intentions and then realize the platform does not match their learning style. Others complete their bar exam or finish law school and no longer need the study materials. Some cancel because the timezone mismatch with US-based support makes getting help frustrating. A few discover that cheaper local review centers or free government resources meet their needs just as well.

Whatever your reason, you have the right to cancel without penalty. The Consumer Act of the Philippines (Republic Act No. 7394) protects you against unfair trade practices and requires any subscription service to honor your cancellation request in a reasonable timeframe.

What happens if you do not cancel on time

If you miss the renewal date, Quimbee will charge your payment method automatically. The platform does not send you a reminder email before the charge posts, so you need to set your own calendar alert. Once the charge goes through, Quimbee's stated non-refund policy makes it difficult to recover the money. However, as we explain below, that policy is not absolute under Philippine law.

How to cancel quimbee step by step

The method you use depends on how you originally subscribed.

Cancel if you subscribed directly on the quimbee website

This is the most common path for users who signed up on quimbee.com directly.

1. Open a web browser and navigate to quimbee.com. Do not use the mobile app; cancellation via web only works through the website.
2. Log in to your account using your email address and password.
3. Click on your account profile icon or menu (usually in the top right corner of the page).
4. Select "Account settings" or "Subscription settings" from the dropdown menu.
5. Look for a section labeled "Billing," "Subscription," or "Plan details."
6. Find the button or link that says "Cancel subscription," "Manage subscription," or "Cancel plan."
7. Click it and follow the on-screen prompts. Quimbee may ask why you are leaving; answer honestly if you wish, but your reason does not affect the cancellation.
8. Complete the cancellation process. You will see a confirmation page or receive a confirmation email within minutes.
9. Save a screenshot or forward the confirmation email to yourself as proof of cancellation.

Pro tip: Do this step at least 3 to 5 days before your renewal date, not on the day of. Website processing delays and email delays can occur, and you want a buffer in case support needs to intervene.

Warning: If you do not see a cancellation button in the account settings, your account may have been set up through a different channel (App Store or Google Play). Do not contact support and wait; move to the next section instead.

Cancel if you subscribed through apple app store

If you downloaded the Quimbee app on an iPhone or iPad and subscribed through Apple's payment system, you must cancel inside the App Store, not in the Quimbee app itself.

1. On your iPhone or iPad, open the "Settings" app.
2. Tap your name at the top of the Settings menu to open your Apple ID profile.
3. Tap "Subscriptions" (you may see this as "Media and Purchases" in older iOS versions).
4. Find "Quimbee" in the list of active subscriptions.
5. Tap on "Quimbee" to open the subscription details.
6. Tap "Cancel Subscription" and confirm your choice.
7. You will see a confirmation message. Take a screenshot for your records.

Pro tip: Apple sends you a cancellation confirmation email to your Apple ID address. Check your inbox and spam folder to confirm the cancellation went through.

Cancel if you subscribed through google play

Android users who subscribed via Google Play must cancel inside the Google Play app or website.

1. On your Android phone, open the "Google Play Store" app.
2. Tap the menu icon (three horizontal lines) in the top left corner.
3. Select "Subscriptions" from the menu.
4. Find and tap "Quimbee" in your active subscriptions list.
5. Tap "Cancel subscription" and follow the confirmation prompts.
6. You will receive a confirmation email from Google Play within minutes.

Alternatively, you can cancel on a computer by visiting play.google.com, logging in, clicking your profile picture, selecting "Payments and subscriptions," then "Subscriptions," finding Quimbee, and clicking "Cancel subscription."

Warning: Deleting the Quimbee app does not cancel your subscription. You must use the steps above, or your card will be charged on the renewal date.

Your consumer rights and refund options under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) is your legal shield against unfair subscription practices.

What the consumer act of the philippines protects you against

Under the Consumer Act of the Philippines, you are protected against deceptive trade practices, including misleading billing, hidden charges, and non-transparent auto-renewal. If Quimbee billed you after you requested cancellation, charged you without clear consent, or failed to honor a cancellation request within a reasonable timeframe, you have grounds to dispute the charge.

The law also requires that any company offering recurring charges must clearly disclose the terms, renewal date, and cancellation process before you pay. If Quimbee's website or app made it difficult to find or use the cancellation button, that may constitute an unfair trade practice under the Consumer Act.

How to request a refund from quimbee

Quimbee's terms state that all payments are non-refundable. However, this blanket policy does not supersede Philippine consumer law. If you were charged after requesting cancellation, or if your cancellation request was not honored, you can request a refund by contacting Quimbee's support team.

1. Email Quimbee's support address (typically found in your account settings or the help section of the website). Include your account email, the date of the charge, and a clear explanation of why you believe the charge is unfair.
2. Cite the Consumer Act of the Philippines in your message: "Under Republic Act No. 7394, I believe this charge violates fair trading practices because [your reason]."
3. Attach screenshots of your cancellation request, your account settings, and your billing history as proof.
4. Keep a copy of your email and any responses for your records.
5. Wait 7 to 10 business days for a response. If Quimbee denies your refund, you can escalate to the Department of Trade and Industry (DTI) Consumer Assistance Center in the Philippines.

Pro tip: The DTI Consumer Assistance Center accepts complaints in English and Filipino. You can file a complaint online at consumercare.dti.gov.ph or visit a DTI regional office in person. Stopee has helped countless users file successful DTI complaints against subscription services that ignored cancellation requests.

What happens after you cancel quimbee

Cancellation can feel uncertain, especially when a company operates outside your timezone. Here is what to expect.

Immediate and delayed effects of cancellation

Once you cancel, you retain access to your study materials until the end of your current billing period. If your renewal date was 15 days away, you can use Quimbee for those 15 days without additional charge. On the renewal date, your access stops, and you will no longer be able to log in to your account.

Quimbee does not archive your personal notes, highlights, or progress after cancellation. If you need to save any study work, download it or take screenshots before your access expires. The platform may delete your account data after 30 to 90 days of cancellation, depending on their data retention policy (which is not clearly published).

Confirming your cancellation was successful

Do not assume your cancellation worked because you clicked a button. Verify it by checking these three things within 24 hours:

• Log back into your Quimbee account and confirm that the cancellation button has been replaced with text like "No active subscription" or "Subscription cancelled."
• Check your email inbox and spam folder for a cancellation confirmation from Quimbee or from your app store (Apple or Google).
• If you subscribed via app store, open your subscription management page again and confirm Quimbee no longer appears in your active subscriptions.

If you do not see a confirmation email within 24 hours, contact Quimbee's support team at support@quimbee.com (or the support email listed in your account) and ask them to confirm your cancellation status in writing. Stopee recommends keeping this email as proof in case a disputed charge appears later.

Common cancellation mistakes and how to avoid them

Cancellation failures often happen not because you did anything wrong, but because you did not know the platform's quirks. Here are the traps Stopee sees most often.

Mistake 1: cancelling in the wrong place

You subscribed through the Apple App Store, but you tried to cancel inside the Quimbee app itself. The app does not have a cancellation button. Your request disappears into the void, and the charge goes through on renewal day. Always cancel in the same place you subscribed: website to website, App Store to App Store, Google Play to Google Play.

Mistake 2: cancelling too close to the renewal date

You cancel on the renewal date itself, but the charge has already processed because the payment went through at midnight UTC (or Quimbee's server time), not your local time. By the time you clicked cancel, the charge was already in your payment processor's system. Cancel at least 3 to 5 days before your renewal date to give the system time to process and to give yourself a buffer if something goes wrong.

Mistake 3: relying on email support instead of self-service cancellation

You email Quimbee's support team and ask them to cancel for you. They are swamped or in a different timezone, and your email sits in a queue for 4 days. The renewal date passes, your card gets charged, and support finally responds 5 days later saying "your cancellation was processed." At Stopee, we always recommend using the self-service cancellation button on the website or app store, not waiting for human support.

Mistake 4: not taking screenshots

You cancel successfully, but months later, Quimbee claims you never cancelled and bills you again for a past period. You have no proof because you did not screenshot the cancellation confirmation. Always take a screenshot of the final confirmation page and forward the confirmation email to yourself as a backup.

Pre-cancellation checklist

Before you click cancel, run through this list to make sure you do not regret your decision later.

• Have you downloaded or saved all your study notes, highlights, and progress from Quimbee? The platform may delete these after cancellation.
• Do you have your next renewal date written down or set a phone reminder for 3 days before that date?
• Have you confirmed which channel you subscribed through (website, Apple App Store, or Google Play)?
• Are you cancelling for a good reason that you are comfortable with, or are you cancelling because you forgot you had the subscription?
• Do you have a screenshot of your current subscription plan and billing details saved?
• Have you checked your spam folder so you do not miss the cancellation confirmation email?

Quimbee's contact address and support escalation

If Quimbee denies your refund or ignores your cancellation request, you have escalation options.

Quimbee and sellers international contact details

Quimbee operates under Sellers International, LLC. The company's mailing address is 9805 Statesville Road, Unit #4047, Charlotte, North Carolina 28269, United States. This is the address you should include in any formal dispute letter or DTI complaint.

For customer support inquiries, email support through your Quimbee account or contact Quimbee's help portal directly. Response times may be 24 to 48 hours during business hours (Monday to Friday, 6:30 a.m. to 6:30 p.m. CST).

Escalation through the department of trade and industry

If Quimbee refuses to refund a charge or process your cancellation, you can file a complaint with the DTI Consumer Assistance Center in the Philippines. The process is free and open to all residents.

• Visit consumercare.dti.gov.ph or call the DTI hotline at (02) 8737-6000.
• File a complaint online or visit a DTI regional office near you.
• Provide your account details, transaction history, screenshots of cancellation requests, and a clear explanation of the unfair practice.
• The DTI will investigate and mediate between you and Quimbee within 30 to 60 days.
• If mediation fails, the DTI can escalate your case further or issue a cease-and-desist order against the company.

Pro tip: Many subscription disputes are resolved quickly once the DTI gets involved because companies fear regulatory action. Stopee has supported users through DTI complaints, and success rates are high when you provide clear documentation.

Should you cancel quimbee or keep your subscription

A final honest look at whether cancellation is the right move for you.

If you checked three or more boxes in the left column, cancellation is the right choice. Stopee empowers you to take control of your subscriptions and your money. You do not owe Quimbee your loyalty or your pesos if the service no longer serves you.

Your next steps to cancel quimbee and protect your wallet

You have a clear roadmap now. Here is what to do today:

1. Decide which cancellation method applies to you: website, Apple App Store, or Google Play.
2. Set a phone reminder for 3 days before your renewal date as a backup.
3. Cancel using the step-by-step instructions above. Do not delay.
4. Take a screenshot of the cancellation confirmation and save the confirmation email.
5. Check your account 24 hours later to confirm the cancellation was processed.
6. If a charge appears on your card after cancellation, contact Quimbee for a refund immediately, and escalate to the DTI if they refuse.

Stopee has helped thousands of consumers cancel unwanted subscriptions, dispute unfair charges, and reclaim their money from companies like Quimbee. You are not alone in this. The law is on your side, and the process is simpler than you think once you know the steps. Take action today, keep your proof, and do not hesitate to escalate if the company pushes back. Stopee is here to support every Filipino user who wants to cancel Quimbee and take back control of their subscription spending.