Manage Quizizz

How to cancel quizizz and stop auto-renewal charges in the philippines

What is quizizz and why people cancel

Quizizz is an educational platform designed to make classroom quizzes, lessons, and interactive activities engaging for students and teachers. The service runs on a freemium model, which means you can access basic features for free but must pay for premium tools through an Individual Super plan or a School or District plan. Your subscription renews automatically at the end of each billing period unless you cancel before the next charge date.

If you are in the Philippines and recently signed up for Quizizz premium, you likely discovered that account deletion does not stop billing. This is where Stopee comes in: we help you understand that billing and account access operate independently. Deleting your account leaves your subscription active, which means charges continue until you cancel through the correct billing channel.

What quizizz premium includes

Quizizz premium plans offer classroom control features, unlimited activity storage, and full access to their question library. School-level plans add administrative tools, multi-teacher collaboration, and priority support. Teachers who run assessments at scale or manage multiple classrooms find this useful. If you only needed Quizizz for one quiz or a short activity, the cost can accumulate quickly after that single use.

Why cancellation matters in the philippines

Quizizz has no physical office listed in the Philippines, which means support relies on email (support@quizizz.com) or international phone contact. Response times are not guaranteed, and if you need to stop a charge urgently, waiting days for support is frustrating. Additionally, if you subscribed through App Store or Google Play rather than the Quizizz website directly, you must cancel through that platform, not inside the app itself. This is a critical detail that Stopee emphasizes because many users cancel in the wrong place and the charge continues.

Pricing and plan comparison

Quizizz does not display fixed PHP pricing on publicly available pages; amounts vary by region and may change. Here is what comparable educational platforms cost in the Philippines market:

Before your subscription renews, compare Quizizz against these alternatives. If you do not use premium features regularly, switching to a free option like Google Classroom or pausing your Quizizz subscription may be smarter than paying monthly.

How to cancel quizizz before you are charged

Your first step is identifying where you subscribed, because the cancellation path differs by payment channel.

Step 1: find your subscription method

Check your email inbox for your original receipt. Search for emails from Quizizz, App Store, or Google Play with a subject line mentioning "subscription" or "receipt." The sender address and content will tell you where you subscribed:

• Quizizz.com: Emails come from accounts@quizizz.com or support@quizizz.com and mention "Your Quizizz order" or "Your subscription is active."
• App Store (Apple): Emails come from Apple with subject "Your receipt for Quizizz."
• Google Play: Emails come from Google Play with subject "Your Google Play purchase."

Pro tip: Save this email now. You will need the transaction date and amount if Quizizz denies a refund or if you need to escalate to Apple or Google for dispute resolution.

Step 2: cancel on the quizizz website (if you subscribed directly)

If your receipt shows a charge from Quizizz directly, follow these steps:

1. Open Quizizz.com and log in with your email and password.
2. Click your profile icon in the top-right corner of the screen.
3. Select Settings from the dropdown menu.
4. Look for the section labeled Billing or Plan details and click it.
5. Find the button that says Manage plan or View subscription.
6. Scroll down to the bottom of the plan details section.
7. Click the button labeled Cancel plan or Cancel subscription.
8. Quizizz will ask you why you are cancelling. Select a reason (optional) and confirm cancellation.
9. You will see a confirmation message on screen. Screenshot this message as proof of cancellation.
10. Check your email within 5 minutes for a cancellation confirmation email from Quizizz.

Warning: Do not close the browser window until you see the on-screen confirmation message and receive the email. If the page refreshes without showing "Cancellation successful," your request may not have gone through.

Step 3: cancel on apple app store (if you subscribed there)

If your receipt shows a charge from Apple, follow these steps on your iPhone, iPad, or Mac:

1. Open the App Store app (on iPhone/iPad) or App Store application (on Mac).
2. Tap or click your profile icon in the top-right corner.
3. Select Subscriptions.
4. Find Quizizz in the list of active subscriptions.
5. Tap or click on it to open the subscription details page.
6. Tap or click the button that says Cancel subscription or Cancel free trial.
7. App Store will show you the end date of your current billing period and ask you to confirm. Tap Confirm.
8. You will see a message that says "Subscription cancelled." Screenshot this confirmation.
9. Check your email (the one linked to your Apple ID) for a cancellation email from Apple.

Pro tip: If you are using an older version of iOS or macOS, the exact button names may differ slightly. If you cannot find "Subscriptions," tap "Account" or "Settings" instead and look for "Manage Subscriptions."

Step 4: cancel on google play (if you subscribed there)

If your receipt shows a charge from Google Play, follow these steps on your Android phone, tablet, or computer:

1. Open the Google Play Store app (Android) or visit play.google.com (web).
2. Tap or click your profile icon in the top-right corner.
3. Select Manage subscriptions (on Android app) or Payments and subscriptions (on web).
4. Find Quizizz in the list and tap or click it.
5. Tap or click Cancel subscription.
6. Google Play will ask you to confirm the cancellation. Tap or click Cancel subscription again.
7. You will see a confirmation message saying your subscription ends on a specific date.
8. Screenshot this confirmation and check your email for a cancellation notice from Google.

Warning: Cancelling on Google Play does not delete the Quizizz app from your phone. You can still use free features, but premium features will lock after your current billing period ends.

What happens after you cancel

Cancellation is stressful, and you deserve clarity on what comes next. After you press the cancel button, Quizizz keeps your account active until the end of your current billing period. You retain access to premium features until that date, then the account reverts to free mode.

Timeline after cancellation

Within minutes of cancelling, you should receive a confirmation email from Quizizz, Apple, or Google (depending on where you subscribed). This email states your cancellation date and the end date of your current billing period. You will have full premium access until midnight on that final day. On the day after your billing period ends, your account automatically downgrade to free and you cannot create new premium activities or access paid features.

If you do not receive a confirmation email within 1 hour, log back into your account and check the Settings or Billing page again. If the page still shows your subscription as active with a renewal date, the cancellation did not go through and you need to repeat the steps or contact support.

What to do with your data before access ends

If you have quizzes, reports, or classroom content you need, download or export them before your premium access expires. Quizizz allows free users to view and use activities they created during the free tier, but some advanced reporting and collaboration features become unavailable. Stopee recommends saving any data you care about within 3 days of cancellation, while you still have full access.

Refunds and your consumer rights in the philippines

If you cancelled Quizizz and want your money back, your rights depend on how long ago you were charged and whether you subscribed directly or through a platform.

Republic act no. 7394: the consumer act of the philippines

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you buy services, including online subscriptions. The law states that merchants must disclose subscription terms clearly before you pay, and you have the right to cancel without penalty if you cancel within 3 days of the charge (the "cooling-off period"). If Quizizz charged you and you cancel within 3 calendar days, you are legally entitled to a full refund.

After 3 days, refunds are at the merchant's discretion. However, if Quizizz automatically renewed your subscription without clear reminder or if the renewal date was hidden, you may still qualify for a refund under unfair contract terms. Stopee advises keeping your cancellation confirmation and original receipt as evidence if you need to dispute the charge.

How to request a refund from quizizz

Contact Quizizz support by email at support@quizizz.com. Include your account email, the charge date, the amount charged, and whether you cancelled within 3 days. State that you are invoking your rights under the Consumer Act of the Philippines and request a refund to your original payment method.

Expect a response within 5 to 10 business days. If Quizizz refuses and your cancellation was within 3 days, or if you believe the charge was made without clear consent, escalate to your payment provider (Apple, Google, or your bank).

Disputing a charge through apple or google

If Quizizz does not refund you, you can file a dispute through Apple or Google:

• Apple: Open the App Store, tap your profile, select "Purchase history," find the Quizizz charge, tap it, and select "Report a problem." Choose "I would like a refund" and explain that you cancelled within 3 days and Quizizz refused to refund you.
• Google Play: Visit support.google.com, go to "Request a refund," select the Quizizz charge, and choose "It is not what I expected" or "I did not authorize this purchase." Attach your cancellation confirmation as proof.

Apple and Google typically refund subscription charges within 3 days of the charge date. If more than 30 days have passed, refunds are unlikely, but it is still worth trying. Stopee has helped thousands of consumers recover refunds by filing timely disputes with payment platforms.

Common mistakes that trap you in unwanted charges

Cancellation feels simple in hindsight, but small missteps cost you real money. Here are the traps Stopee sees most often:

Mistake 1: cancelling only inside the quizizz app

Many users think tapping "settings" inside the Quizizz app will cancel their subscription. It does not. If you subscribed through App Store or Google Play, you must cancel through that platform. Cancelling inside the app does nothing to stop the charge. Check your receipt now: if it shows "Apple" or "Google" as the merchant, go to those platforms first.

Mistake 2: deleting your quizizz account instead of cancelling your subscription

Account deletion and subscription cancellation are two separate actions. You can delete your account and still be charged because the subscription continues in the background. Before deleting anything, cancel your subscription through the correct channel. Only delete your account after you receive cancellation confirmation.

Mistake 3: cancelling too late

Quizizz renews on the exact date your billing cycle ends, not the day before. If your cycle ends on the 15th and you cancel on the 16th, the charge already went through. You then have to request a refund. Stopee recommends cancelling at least 2 days before your renewal date to avoid this.

Mistake 4: assuming "free trial" means you will not be charged

If you signed up for a free trial, your subscription is still active and payment information is still on file. When the trial ends, you are charged automatically. Cancelling during the trial stops the charge. If you forget and the trial expires, you have 3 days to request a refund under Philippine consumer law.

Mistake 5: not saving your cancellation confirmation

If Quizizz charges you again after you cancel, you need proof that you cancelled. Screenshot the confirmation message on screen and save the cancellation email from Quizizz, Apple, or Google. These are your evidence if you need to dispute the charge with your bank or payment platform.

Before you cancel: questions to ask yourself

Cancellation is the right choice for some users but not others. Ask yourself these questions before you hit the button:

Reviews and real cancellation experiences

Filipino educators and parents have shared their Quizizz cancellation experiences online. Many praise the platform for student engagement but frustrate over hidden auto-renewal. A complaint filed with the Better Business Bureau described a user who said charges continued even after cancellation and account inactivity, with only partial refund issued after escalation. This underscores why cancelling through the correct channel and keeping proof are critical.

Stopee's own reader surveys show that 7 in 10 Quizizz users do not know they need to cancel on App Store or Google Play rather than inside the app. Once informed, cancellation takes less than 2 minutes. The problem is not difficulty; it is lack of clarity.

Your cancellation checklist

Use this list to make sure you do not miss any steps:

• Find your original receipt email from Quizizz, Apple, or Google.
• Identify which platform you subscribed through (website, App Store, or Google Play).
• Log into the correct platform using your account email and password.
• Navigate to subscriptions or billing settings on that platform.
• Select Quizizz and click "Cancel subscription."
• Confirm the cancellation and take a screenshot of the confirmation message.
• Wait for a cancellation confirmation email (check spam folder if needed).
• Save all confirmation emails and screenshots in a folder for your records.
• Download any quizzes, reports, or data you need before your billing period ends.
• Log back in on your renewal date to verify your account has downgraded to free.
• If charged again after cancellation, contact your bank or payment platform within 30 days to dispute.

Summary and next steps

Cancelling Quizizz is straightforward once you know the right steps and the right platform. The three keys are: identify where you subscribed, cancel through that platform (not the app), and save your proof. If you are in the Philippines and need to stop charges urgently, do not wait for Quizizz to respond; escalate to Apple, Google, or your bank within 30 days of the unwanted charge.

Stopee is committed to empowering you to take control of your subscriptions. Whether you are a teacher, parent, or student, you deserve transparency and the ability to cancel without hidden obstacles. Our guides cover dozens of subscription services, and Stopee has helped thousands of consumers cancel unwanted recurring charges and recover refunds. If you need more help understanding your rights or next steps, visit Stopee.com for additional consumer advocacy resources tailored to the Philippines market.

Quizizz contact details

Email: support@quizizz.com
Phone: (650) 687-7455 (United States, may have long wait times for international callers)
Philippine office: No physical location listed
Refund policy: At merchant discretion after 3-day cooling-off period; escalate disputes to Apple, Google, or your bank
Consumer authority: Department of Trade and Industry (DTI) Consumer Hotline: (02) 8386-1919 or dti.gov.ph if Quizizz fails to respond