Manage Skillsuccess

How to cancel skillsuccess and stop recurring charges in the philippines

Understanding skillsuccess and why you might want to cancel

Skillsuccess is an online learning platform that offers access to over 4,000 courses through a subscription model called the All Access Pass. The service is operated by Seven Sixteen Group LLC, based in Orange, California, USA, and does not have a verified office in the Philippines.

How skillsuccess works and what you're paying for

When you subscribe to Skillsuccess, you're not buying permanent access to courses. Instead, you're purchasing a recurring subscription that renews automatically every month or year. Your access to all courses continues only as long as your subscription remains active.

The main subscription plans are straightforward: a monthly All Access Pass costs $9.00 USD (approximately ₱508 in Philippine pesos) and renews every 30 days, while the annual plan costs $99.00 USD (approximately ₱5,594) and renews every 12 months. Skillsuccess also sells one-time purchases like individual courses for $19.00 USD (₱1,074) or a Lifetime Membership for $299.00 USD (₱16,894), but the cancellation issue most commonly affects the recurring monthly or annual subscriptions.

Why cancellation becomes difficult for philippine users

Many Filipinos encounter frustration when they try to stop their Skillsuccess subscription. The platform has a cancellation option in your account dashboard, but support channels are limited. There is no live chat, no verified local phone number, and no local-language support specifically for Philippine users. After clicking cancel, some subscribers still report unexpected charges appearing on the next billing cycle.

Because Skillsuccess bills in US dollars, your local payment method-whether that's a credit card, GCash-linked card, or Maya account-converts the charge into pesos at the prevailing exchange rate. This currency conversion can make the original cost unclear, and disputed charges are harder to reverse when the merchant is based overseas.

Before you cancel: essential checks you must do first

Canceling without preparation leaves you vulnerable to missed confirmation messages and continued billing. Stopee recommends taking these protective steps before you touch the cancel button.

Document your current subscription details

Log into your Skillsuccess account and locate your subscription information right now. Write down or take a screenshot of the following details:

• The exact subscription plan name (monthly or annual All Access Pass)
• The billing amount in both USD and PHP (e.g., $9.00 or ₱508)
• Your next renewal date
• The payment method on file (last four digits of your card or account type)
• The date you started the subscription

Store this screenshot in a safe location-your phone, email, or cloud storage. This becomes your proof of what you paid and when your renewal was scheduled. If a charge appears after cancellation, you will need this evidence to dispute it with your bank or card issuer.

Back up your course records before access ends

According to Skillsuccess's terms of service, your access to all courses ends immediately when your subscription is cancelled or deactivated. Before you cancel, download or save any certificates of completion, course notes, or progress records you may need in the future.

• Visit each course you've completed and capture a screenshot of your certificate or completion status
• Save any course materials or lesson notes you created to your computer or cloud drive
• Note down any course titles you were midway through, in case you want to return to them later
• Export or screenshot any test results or performance feedback

Your consumer rights under philippine law

When you cancel a subscription in the Philippines, the Consumer Act of the Philippines (Republic Act No. 7394) protects your right to cancel recurring charges and protects you from unfair billing practices. Stopee wants you to know this law is on your side.

What the consumer act of the philippines says about subscriptions

Under Republic Act No. 7394, you have the right to cancel a subscription at any time before the next renewal date. The service provider must process your cancellation request within a reasonable timeframe and must not charge you again after confirmation of cancellation. If you are charged after you cancel, that charge is considered an unfair or deceptive practice under Philippine consumer protection law.

If Skillsuccess continues to bill you after you have submitted a documented cancellation request, you can file a complaint with the Department of Trade and Industry (DTI) Consumer Complaints Center. You can also escalate the dispute with your bank or payment processor, which has the authority to reverse fraudulent or unauthorized charges.

What you can do if charges continue after cancellation

First, gather your evidence: screenshots of your cancellation request, confirmation emails, and your bank statements showing the unwanted charges. Send a written cancellation notice to Skillsuccess at their support email and their US mailing address, requesting a full refund of all charges incurred after your cancellation date. Keep copies of everything you send.

If Skillsuccess does not respond within 14 days or refuses to refund you, contact your credit card issuer or GCash/Maya provider and file a chargeback or dispute. You can also file a formal complaint with the DTI Consumer Complaints Center, which has authority to investigate unfair billing practices and can compel Skillsuccess to cease the unauthorized charges and refund your money.

How to cancel skillsuccess step by step

Stopee guides you through the official cancellation process and backup methods to ensure your subscription really does stop.

Method 1: cancel through your skillsuccess account dashboard

This is the fastest and most direct method because it changes your subscription status at the source. Follow these steps carefully and do not close your browser until you see final confirmation.

1. Go to skillsuccess.com and log in using your email and password
   • If you have forgotten your password, use the "Forgot Password" link on the login page
   • Check your email (including spam folder) for the password reset link
2. Click on MY ACCOUNT in the top navigation menu or sidebar
   • You may see this as "Account" or "My Profile" depending on your screen size
   • Mobile users may need to tap a menu icon first
3. Look for the SUBSCRIPTIONS section or tab
   • This section displays your active subscription plan and next billing date
   • Do not confuse this with "Purchase History" or "Courses"
4. Click the Cancel Subscription button next to your active plan
   • Read any warning message Skillsuccess displays
   • Do not click "Pause" if that option appears; click "Cancel" specifically
5. A confirmation page will appear asking you to confirm the cancellation
   • Review the cancellation summary to ensure it shows the correct plan and end date
   • Click Confirm Cancellation or the final "Yes, Cancel" button
6. Take a screenshot of the final confirmation message
   • The message should say something like "Your subscription has been cancelled" and show an end date
   • Save this screenshot immediately to your phone or computer
7. Check your email for a cancellation confirmation message from Skillsuccess
   • This email should arrive within 5 minutes; check spam if it does not appear
   • Save this email or take a screenshot of it as proof

Pro tip: Open the official Skillsuccess help article at support.skillsuccess.com in a second browser tab while you follow these steps. This keeps the official instructions visible if the cancellation page behaves unexpectedly.

Method 2: cancel by email if the website does not work

If the cancellation button does not work, the page fails to load, or you receive an error message, cancel by email instead. This creates a written record of your cancellation request, which is valuable for disputes.

1. Open your email client and create a new message to support@skillsuccess.com
   • Use the email address associated with your Skillsuccess account
   • If you have multiple email addresses, use the one that matches your account
2. Write a clear subject line: "Cancel subscription for [your email address]"
   • Example: "Cancel subscription for maria.santos@example.com"
3. In the email body, include the following information:
   • Your full name as it appears on your account
   • Your account email address
   • Your current subscription plan (monthly or annual All Access Pass)
   • Your next billing date (from your account dashboard)
   • A clear statement: "I request immediate cancellation of my subscription effective today. Please confirm this cancellation in writing and ensure no further charges are applied to my account."
4. Include a screenshot of your active subscription details from your account dashboard as an attachment
   • This proof strengthens your cancellation request
   • Compress the image if the file is very large
5. Send the email and take a screenshot of the sent message confirmation
   • Note the date and time you sent it
   • Save this screenshot for your records
6. Wait for a reply from Skillsuccess support within 5 to 7 business days
   • Forward the cancellation confirmation email to yourself with today's date written in the subject line
   • If you do not receive a reply, send a follow-up email

Warning: Email support is slower than dashboard cancellation. If your renewal date is within 7 days, use Method 1 (dashboard cancellation) even if it feels awkward. You can always send a follow-up email as backup documentation.

Method 3: cancel by postal mail to the US address

If you want a paper trail that absolutely cannot be disputed, send a cancellation letter to Skillsuccess's registered mailing address. This method is slow but creates an official record.

1. Write a formal cancellation letter on plain paper or use a template
   • Include your full name, account email, and account number (if you have it)
   • State clearly: "I request cancellation of my Skillsuccess subscription effective immediately."
   • Include your current subscription plan and next billing date
   • Request written confirmation of cancellation
2. Print the letter and sign it by hand
   • A signed letter carries more legal weight than unsigned text
3. Include a copy of your account screenshot showing your active subscription
   • This proves what you paid and when renewal was scheduled
4. Mail the letter via registered or tracked mail to:
   • Seven Sixteen Group LLC (Skillsuccess)
     Orange, California, USA
     (See the official address section at the end of this guide)
5. Keep the receipt from the post office showing the date you mailed it
   • This timestamp becomes your proof of timely cancellation if a dispute later arises
6. Allow 10 to 14 business days for the letter to arrive and be processed
   • Do not rely on this method if your renewal is within two weeks

Pro tip: Even after dashboard cancellation, Stopee recommends sending a follow-up email to support@skillsuccess.com within 48 hours stating that you cancelled on [date] and requesting written confirmation. This gives you a paper trail if a billing dispute later occurs.

What happens after you cancel

The moment your cancellation is processed, the clock starts on your course access. Understanding the timeline and your refund eligibility protects you from surprise charges and lost access.

Access and timeline after cancellation

Your Skillsuccess account will enter a "cancelled" status once Skillsuccess processes your request. Your access to courses typically ends on the exact date of the next renewal. For example, if your subscription renews on the 15th of each month and you cancel on the 5th, you retain access until the 15th at midnight. After that moment, logging in will show a message that your subscription has expired.

You will not be charged again after cancellation, but any charge that posts after your cancellation date should not happen. If a charge appears, it is either a processing delay from a previous month or an error. Contact your bank immediately and file a dispute.

Refund eligibility and how to request one

Skillsuccess's official refund policy allows refunds within 30 days of purchase for the first month of a subscription. If you cancel after 30 days, you are typically not entitled to a refund under their standard policy. However, consumer protection law in the Philippines may allow you to dispute this if the company has been misleading or if you cancelled because the service did not work as advertised.

If you believe you deserve a refund, send a formal refund request to support@skillsuccess.com within 60 days of the charge. Explain your reason clearly (e.g., "The courses were not as described" or "I was unable to access the service"). Include your account details, the billing date, and the amount charged. Skillsuccess will review your request, but do not expect approval if 30 days have passed.

If Skillsuccess refuses, you can escalate to your bank or payment provider and file a chargeback, especially if you can demonstrate that the service was not fit for purpose or that the subscription was not properly cancelled.

Common mistakes that trap you into continued billing

It stings when you think you've cancelled but the charge still appears. Stopee has reviewed hundreds of Skillsuccess complaints, and certain mistakes repeat again and again.

Trap 1: clicking the wrong button

Some accounts have a "Pause Subscription" button next to a "Cancel Subscription" button. Many users accidentally click Pause, thinking it will stop the charge. Pausing simply delays your renewal for 30 days; you will still be charged. Always click Cancel, never Pause.

Trap 2: not waiting for confirmation

Impatient users click Cancel and immediately close their browser without seeing the final confirmation screen. The cancellation may not fully process if you close the tab too soon. Always wait for an on-screen confirmation message and then wait for a confirmation email. Only then close your browser or move on.

Trap 3: confusing cancellation with course deletion

If you delete individual courses from your library, that does not cancel your subscription. You can delete courses and still be billed. You must cancel the subscription itself, not the courses.

Trap 4: not checking your email spam folder

Skillsuccess sends cancellation confirmation emails, but they often land in the spam or promotions folder, especially on Gmail. If you don't see it in your main inbox within 10 minutes, check Spam, Promotions, Updates, and any other filtered folders. If the email is not there at all, your cancellation may not have gone through.

Trap 5: expecting immediate refunds

Even if you cancel on day one, the subscription charge usually cannot be reversed until Skillsuccess manually processes your refund request. They may take 5 to 14 business days. If you need the money urgently, file the cancellation and refund request immediately, but understand that the money will not return to your bank account within 24 hours.

What to do if skillsuccess charges you after cancellation

A charge arriving after you cancelled is frustrating and feels unfair, because it is. Take action immediately.

Step 1: verify your cancellation really happened

1. Log into your Skillsuccess account and check your subscription status
   • It should say "Cancelled" or "Inactive" or "No active subscription"
   • If it still shows "Active," your cancellation did not process-repeat the cancellation steps immediately
2. Retrieve your cancellation confirmation email
   • Search your entire email account for the word "cancellation" and "skillsuccess"
   • If you have no confirmation email, you lack proof; send the email cancellation method right now
3. Check your bank or payment app for the unwanted charge
   • Note the exact date the charge posted, the amount, and the transaction reference number
   • Screenshot this transaction for your records

Step 2: contact skillsuccess and demand a refund

1. Send an email to support@skillsuccess.com with the subject: "Unauthorized charge after cancellation-refund request"
   • Include your account email, the charge date, the amount, and your transaction reference
   • Attach screenshots of your cancellation confirmation and the unwanted charge
   • State: "I cancelled my subscription on [date]. I have [received confirmation email / cancelled via dashboard]. This charge on [date] for [amount] is unauthorized. Please refund this charge within 7 days."
2. Give Skillsuccess 7 business days to respond
   • If they refund you, issue resolved
   • If they refuse or do not reply, move to Step 3

Step 3: file a chargeback with your bank or payment provider

1. Contact your bank, credit card issuer, GCash, or Maya account provider
   • Call their customer service number (found on your statement or bank app)
   • Tell them you want to dispute a charge from Skillsuccess
   • Explain that you cancelled your subscription and were charged after cancellation
2. Gather and submit your evidence
   • Cancellation confirmation email or screenshot
   • Screenshot of your cancelled subscription status in your account
   • The disputed charge on your bank statement
   • Proof that you contacted Skillsuccess support (screenshot of your email)
3. The bank or payment provider will investigate and either reverse the charge or request more information
   • This process typically takes 10 to 30 business days
   • You will receive written confirmation of the outcome

Step 4: escalate to the department of trade and industry if necessary

If your bank declines the chargeback or Skillsuccess continues to charge you repeatedly, file a formal complaint with the Department of Trade and Industry (DTI) Consumer Complaints Center. The DTI has authority to investigate unfair billing practices and can compel Skillsuccess to cease the charges and refund your money.

You can file a complaint online at ccc.dti.gov.ph or visit your nearest DTI regional office in person. You will need to provide copies of your cancellation request, confirmation emails, and bank statements showing the unwanted charges.

Checklist before and after you cancel

Use this checklist to ensure you do not miss any critical step before, during, or after your cancellation.

Pre-cancellation checklist

• ☐ Log in and take a screenshot of your active subscription showing the plan, cost, and renewal date
• ☐ Note the exact renewal date in your phone calendar or planner
• ☐ Save all course certificates or progress records you want to keep
• ☐ Download any course materials or notes
• ☐ Gather all payment receipts or bank statements showing your charges
• ☐ Open the official Skillsuccess cancellation help page as a reference

During-cancellation checklist

• ☐ Log in successfully with your correct email and password
• ☐ Navigate to MY ACCOUNT and SUBSCRIPTIONS without closing the page
• ☐ Click Cancel Subscription (not Pause)
• ☐ Confirm the cancellation when prompted
• ☐ Take a screenshot of the final confirmation screen
• ☐ Wait for the confirmation email (check spam folder)
• ☐ Save the confirmation email or take a screenshot

Post-cancellation checklist (first 30 days)

• ☐ Log in again and verify your subscription status shows "Cancelled"
• ☐ Check your bank account or payment app for any unexpected charges
• ☐ If charged, send a refund request email within 48 hours
• ☐ If no response within 7 days, contact your bank and file a dispute
• ☐ Keep all cancellation and refund correspondence in a folder for reference
• ☐ Mark your original renewal date on your calendar as a reminder to check for unexpected charges

Real reviews from philippine skillsuccess users

Stopee collected feedback from Filipino subscribers to show you what cancellation actually feels like for people like you.

What users say about the cancellation experience

Maria, Manila: "The cancellation button worked for me, but I didn't get a confirmation email. I was so worried it didn't go through that I emailed support twice. They replied on day 6 and confirmed it was cancelled. I wish they sent the email immediately."

Javier, Cebu: "I cancelled through the website and got the confirmation page, but I was still charged a month later. I had to call my credit card company and file a chargeback. Only then did Skillsuccess refund me. Their support email took 2 weeks to reply."

Ana, Quezon City: "I tried to pause instead of cancel by accident. The button labels are confusing. I realized the mistake only when I got charged again. Make sure you click the right button!"

Roberto, Davao: "Cancelled on day 20. No refund because it was past 30 days. That's fair, I understand the policy. But at least the cancellation itself worked-no charge after I cancelled."

When to cancel versus when to keep your skillsuccess subscription

Sometimes cancellation is the right move; sometimes pausing is better. Stopee helps you decide.

Skillsuccess contact address and support options

Stopee provides the verified contact information for Skillsuccess so you can reach out with cancellation requests or disputes.

Email support

support@skillsuccess.com - This is the only official email address listed. Response time is typically 5 to 7 business days, but may be slower during high-volume periods.

Mailing address (USA)

Seven Sixteen Group LLC
Orange, California, USA

Note: This is the registered address for Skillsuccess. There is no verified Philippine office or local address. Send postal mail to this address if you want a paper trail, but allow 10 to 14 business days for processing.

Official help center

Visit support.skillsuccess.com for self-service articles on account management, password resets, and course access. The help center does not offer live chat or phone support.

No verified philippines-specific support

Skillsuccess does not publish a local phone number, live chat, or Philippine-based support channel. All support is handled through the email address above. This means response times may be slower than with local companies, and you may need to rely on chargeback or DTI escalation if email support fails to resolve your issue.

Final summary: cancel skillsuccess with confidence

Cancelling Skillsuccess is straightforward when you follow the right steps and create a paper trail. Log into your account, navigate to Subscriptions, click Cancel, and wait for confirmation. Take screenshots at every stage. If the website fails, email support with your account details and subscription proof. If you are charged after cancellation, contact your bank immediately and file a chargeback backed by your cancellation confirmation.

Your consumer rights are protected under the Consumer Act of the Philippines (Republic Act No. 7394). You can cancel any subscription before the next renewal date, and unauthorized charges after cancellation can be reversed through your bank or the Department of Trade and Industry.

Do not let a slow email response or confusing interface trap you into extra months of charges. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges by taking control of the process, documenting every step, and knowing when to escalate. You deserve the same clarity and peace of mind. Follow this guide, protect your evidence, and cancel with certainty.