Manage Upskillist

How to cancel upskillist and stop unwanted charges in the philippines

What upskillist is and why you might need to cancel

Upskillist is an online learning platform that operates as a subscription service, giving you access to a library of courses through recurring monthly or annual payments. The service previously traded under the Shaw Academy brand, which explains why some older reviews and billing disputes still reference that name. Understanding what you signed up for is your first step toward canceling with confidence.

How upskillist works as a subscription model

When you join Upskillist, you enter a recurring membership that continues indefinitely until you actively cancel it. The platform starts most new users with a 7-day free trial that automatically converts into a paid plan if you take no action before the trial expires. This auto-conversion is a common source of frustration, especially for users who forget they signed up or assumed the free trial would simply end on its own.

The paid membership gives you unlimited access to all courses, personalized learning paths, 24/7 email support, and expert-led instruction. However, additional resources like e-certificates and specialized toolkits often require extra payments beyond your base subscription, so your total spending can exceed the advertised monthly or annual rate.

Current pricing for philippines users

Upskillist charges in Philippine pesos, making price comparison straightforward for local users. The monthly plan costs ₱3,500 per month, while the annual plan costs ₱10,500 per year. Mathematically, the annual plan works out to approximately ₱875 per month, making it significantly cheaper over twelve months if you commit to a full year. Most users who plan to use the platform extensively choose the annual option to save money.

Your billing date is fixed to the calendar day your membership began. If you started on the 15th of the month, you will be charged on the 15th each month or on the corresponding anniversary date for annual plans. Understanding this billing cycle is critical because cancellation timing affects your refund eligibility.

Your consumer rights when canceling upskillist

As a consumer in the Philippines, you are protected by the Consumer Act of the Philippines (Republic Act No. 7394), which gives you specific rights regarding subscriptions and cancellations. Know these rights before you contact Upskillist, because they strengthen your position if the company resists your cancellation request or refuses to refund charges you dispute.

What the consumer act of the philippines guarantees you

The Consumer Act of the Philippines mandates that all subscription services must provide clear cancellation mechanisms that are equally easy to access as the original sign-up process. If Upskillist makes cancellation deliberately difficult or fails to honor your cancellation request promptly, the company is in violation of this fundamental consumer protection. You have the right to cancel without penalty, provided you follow the terms of your membership agreement.

Additionally, if Upskillist charges you after you have successfully submitted a cancellation request, the company is liable to refund those unwanted charges. The Department of Trade and Industry (DTI) in the Philippines enforces these protections, and you can file a complaint if Upskillist refuses to cooperate. Stopee can guide you through the evidence collection process, because having documentation makes any DTI complaint significantly stronger.

The 7-day trial and automatic conversion rule

Under Philippine consumer law, businesses cannot silently convert free trials into paid subscriptions without explicit informed consent. Upskillist must show you clear notice before the trial ends, reminding you that charges will begin unless you cancel. If you can prove that you were not adequately warned before the charge occurred, you have strong grounds to request a refund, even if you technically did accept the trial terms when you signed up.

How to cancel upskillist step by step

Canceling Upskillist requires you to access your account and navigate to your membership settings, where you will find the cancellation option. The process is straightforward once you know where to look, and Stopee recommends you take screenshots throughout to protect yourself if disputes arise later.

Preparation before you cancel

Before you initiate any cancellation, gather your account information and take protective screenshots. Log into your Upskillist account and locate the following details:

• Your next billing date (the specific calendar day Upskillist will charge you again)
• Your current plan name and price (monthly at ₱3,500 or annual at ₱10,500)
• The payment method you used (credit card, debit card, e-wallet)
• Your membership start date

Pro tip: Save screenshots of your Membership and Payments page before making any changes. If you are on the 7-day free trial, set a phone reminder at least 24 hours before the trial expires, because the trial does not automatically end-it converts into a paid membership unless you cancel manually.

Warning: If you subscribed through a third-party platform like an app store or reseller, your cancellation method will differ from direct web account cancellation. Check the payment receipt email to confirm where you actually signed up before you begin the cancellation process.

Canceling through your web account

If you signed up directly on Upskillist or through their website, follow these steps to cancel your membership:

1. Open your web browser and go to upskillist.com
2. Click the login button and enter your email address and password
3. Once logged in, locate the profile icon (usually in the top-right corner of the page)
4. Click on your profile and select "Student Profile" or "My Account"
5. Navigate to the "Membership and Payments" section
6. Look for the option labeled "Cancel Membership and Benefits" or similar wording
7. Click this button and read the next screen carefully
   • Upskillist may offer you retention incentives like pausing your membership or switching to a cheaper plan
   • Do not stop here if you want to fully cancel-these are designed to keep you as a customer
   • Continue clicking until you see the final cancellation confirmation page
8. On some accounts, Upskillist displays a phone number and asks you to call a free helpline to complete the cancellation
   • This is not a trick, but it can be frustrating-call the number if it appears on your screen
   • Take a screenshot of the page instructing you to call before you dial
   • During the call, ask the support agent to confirm your cancellation in writing via email
9. Once you receive a final confirmation message on screen or via email, your cancellation is complete
10. Take a final screenshot showing the confirmation date and time

Pro tip: Upskillist support email is support@upskillist.com and their phone number is (833) 877-2224. If you encounter any resistance during the web process, send an email to support immediately stating that you submitted your cancellation and request written confirmation of the cancellation date. Stopee advises keeping copies of all emails, as they serve as proof if charges continue after your cancellation request.

Canceling if you subscribed through an app store

If you subscribed to Upskillist through the Apple App Store or Google Play Store, you must cancel through that platform, not through the Upskillist website. Your cancellation in the app store will automatically terminate your Upskillist subscription.

1. For iPhone and iPad (Apple App Store):
   • Open the Settings app on your device
   • Tap your name at the top of the screen
   • Select "Subscriptions"
   • Find "Upskillist" in the list and tap it
   • Tap "Cancel Subscription"
   • Follow the prompts to confirm your cancellation
   • Take a screenshot of the cancellation confirmation page
2. For Android devices (Google Play Store):
   • Open the Google Play Store app
   • Tap your profile icon in the top-right corner
   • Select "Payments and subscriptions"
   • Tap "Subscriptions"
   • Find "Upskillist" and tap it
   • Tap "Cancel subscription" or "Unsubscribe"
   • Choose your cancellation reason if prompted
   • Take a screenshot showing the cancellation was successful

Warning: Canceling on the app store can take 24 to 48 hours to process, and Upskillist may still charge you one final time on your next billing date if the cancellation was submitted close to that date. If you are charged after app store cancellation, contact app store support with your cancellation screenshot and request a refund.

Refunds and what to do if you are charged after cancellation

Understanding Upskillist's refund policy protects you from unexpected charges and gives you leverage if disputes occur. Stopee wants you to know exactly where you stand regarding refunds so you can act quickly if needed.

Upskillist's stated refund policy

Upskillist does not offer automatic refunds for monthly or annual subscriptions once your paid period begins. However, this policy has important exceptions. If you cancel during the first 7 days of your paid membership (after the free trial ends), you are entitled to a full refund under Philippine consumer protection rules, which override any company policy to the contrary.

If you are charged after you successfully submitted a cancellation request, Upskillist is obligated to refund that charge immediately. These are not discretionary refunds-they are mandatory under the Consumer Act of the Philippines. Stopee recommends that you document your cancellation submission date and the charge date to establish that the charge occurred after cancellation was requested.

How to dispute unauthorized charges

If Upskillist continues charging you after you cancelled, follow these steps:

1. Gather all evidence: screenshots of your cancellation confirmation, the charge date, and the transaction record from your bank or payment method
2. Send an email to support@upskillist.com with the subject line "Request for refund of unauthorized charges after cancellation"
3. In the email, include:
   • Your account email address
   • The date you submitted your cancellation request
   • The charge date and amount you dispute
   • A clear statement that you cancelled before this charge occurred
   • Attachments of your cancellation confirmation screenshot
4. Set a deadline of 7 business days for Upskillist to respond with a refund decision
5. If Upskillist does not respond or refuses to refund, contact your bank or payment provider immediately
   • Explain that you cancelled your subscription and were charged afterward
   • Ask your bank to dispute the charge as unauthorized
   • Provide your cancellation evidence to your bank
6. If your bank does not help, file a complaint with the Department of Trade and Industry (DTI) in the Philippines
   • Visit the DTI website at dti.gov.ph
   • File your complaint online with copies of all evidence
   • The DTI will contact Upskillist and mediate on your behalf

Pro tip: When you contact your bank, use the term "subscription cancellation dispute" because many banks have expedited processes for subscription-related chargebacks. Your bank is often faster than Upskillist at resolving these issues, and Stopee encourages you to pursue this route if support does not respond within 7 days.

Common cancellation mistakes and how to avoid them

Canceling a subscription sounds simple until you realize there are many ways the process can go wrong, leaving you charged for months after you thought you quit. Learning from other people's mistakes saves you time, money, and frustration.

Mistakes that leave you paying longer than intended

Thinking that pausing equals canceling: During the cancellation process, Upskillist often offers you the option to pause your membership instead of canceling it completely. Paused memberships still count as active subscriptions, and charges resume when you unpause. If you want to stop all charges, select cancellation, not pause.

Canceling only on the website when you subscribed through an app: If you signed up using the Apple App Store or Google Play, you must cancel through the same app store. Canceling only on the Upskillist website leaves your app store subscription active, and the app store will keep charging you. Always cancel where you originally subscribed.

Ignoring the phone call prompt: Some Upskillist accounts require you to call (833) 877-2224 to complete cancellation after you submit your request online. Hanging up early or skipping this step leaves your cancellation incomplete. Finish the entire process, including any phone call, before assuming you are done.

Not saving your cancellation confirmation: After you cancel, Upskillist displays a confirmation page or sends an email. If you do not screenshot this message or save the email, you have no proof that you cancelled if a dispute arises later. Always keep documentation before closing the page.

Canceling too close to your billing date: If you cancel within 24 hours of your next billing date, the charge may still process while your cancellation request is being submitted. To avoid this, cancel at least 2 days before your billing date. If you are charged despite canceling early, you have grounds for a refund under consumer protection rules.

What happens after you cancel upskillist

Understanding what comes next gives you peace of mind and helps you spot any problems early. After cancellation, your account enters a specific state with clear expectations about access and charges.

Immediate after cancellation

Once your cancellation is confirmed, you retain access to Upskillist courses until the end of your current billing period. This means if you cancelled on the 10th but your billing date is the 25th, you can still use the platform until the 24th at midnight. On the 25th, your access terminates and your account is closed.

No further charges will be applied after your current paid period ends, provided your cancellation was processed successfully. If you see a charge after your current period expires, this is an error, and you should immediately dispute it with your bank or email support@upskillist.com.

Confirming cancellation has actually taken effect

Log back into Upskillist 2 to 3 days after you cancel and verify that your account no longer shows an active membership. Look for one of these signals:

• The Membership and Payments section no longer displays a next billing date
• Your account status shows "Cancelled" or "Inactive"
• The courses are no longer fully accessible (you may see a message inviting you to rejoin)

If you still see an active membership 3 days after cancellation, email support immediately with your cancellation evidence. This could indicate that your cancellation request failed to process, and you need to resubmit it or have support manually cancel your account.

Pricing comparison table for upskillist in the philippines

The annual plan saves you ₱31,500 per year compared to paying monthly, making it the obvious choice if you plan to use Upskillist for twelve months. However, the monthly plan is better if you are unsure about long-term commitment or want the flexibility to cancel without advance notice.

How to compare upskillist to other learning platforms

If you are considering canceling Upskillist, you may be weighing it against other online learning services. This comparison table helps you understand how Upskillist stacks up on cancellation ease, pricing, and support, so you can make an informed decision about whether to stay or switch.

Stopee notes that Udemy's one-time course purchase model eliminates the cancellation headache entirely, while Coursera and Skillshare both offer easier web-based cancellation than Upskillist. If you are frustrated with Upskillist's cancellation process, these alternatives may suit you better going forward.

Checklist before and after canceling upskillist

Use this checklist to ensure you complete every step correctly and protect yourself from future charges.

Before you cancel

• Record your next billing date from your Membership and Payments page
• Take a screenshot of your active plan name and current price (₱3,500 monthly or ₱10,500 annually)
• Note the payment method you used (credit card, debit card, e-wallet)
• Set a reminder if you are on the 7-day free trial to cancel before day 7
• Check whether you subscribed directly on Upskillist.com or through an app store
• Verify your email address so you receive the cancellation confirmation

During cancellation

• Log in to your account and navigate to Membership and Payments
• Click Cancel Membership and Benefits and read every retention offer before continuing
• If prompted to call (833) 877-2224, do so and request written email confirmation
• Screenshot the final confirmation page showing your cancellation was successful
• Note the exact date and time your cancellation was processed

After cancellation

• Log back in 2 to 3 days later to confirm your account shows no active membership
• Monitor your payment method (credit card or bank account) for any charges after your current billing period ends
• Save your cancellation confirmation email in a dedicated folder for future reference
• If you are charged after cancellation, contact support immediately with your evidence
• Keep all documentation for at least 6 months in case you need to dispute a charge with your bank or the DTI

What to do if upskillist won't cancel your account

If Upskillist refuses to honor your cancellation request or continues charging you after you cancel, consumer protection laws in the Philippines give you legal leverage. Knowing your options prevents frustration and gets results.

Escalation steps when support does not respond

If Upskillist support does not respond to your cancellation request or refund demand within 7 business days, follow these escalation steps:

1. Send a second email to support@upskillist.com with the subject line "Urgent: Escalation required for cancellation dispute"
2. In the email, state that your previous request on [date] has not been answered and you are now formally requesting cancellation and/or refund within 5 days
3. If Upskillist still does not respond after 5 more days, contact the Department of Trade and Industry (DTI)
   • Visit dti.gov.ph and click "File a Complaint"
   • Select "Unfair or deceptive practices" and "Subscription services"
   • Attach all your evidence: cancellation screenshots, support emails, charge receipts, and bank statements
   • The DTI will contact Upskillist and request a response within 15 days
4. Dispute the charge with your bank or payment provider if DTI does not yield results within 30 days
   • Contact your bank's dispute department
   • Provide all cancellation evidence and the DTI complaint reference number
   • Ask your bank to reverse the unauthorized charges

Pro tip: The DTI handles hundreds of subscription disputes each month, and they take consumer protection seriously. Mentioning that you are filing a DTI complaint in your final email to Upskillist often motivates the company to resolve the issue quickly rather than face regulatory scrutiny. Stopee has seen DTI complaints resolve disputes in as little as 10 business days.

Stopee's final verdict and recommended next steps

Canceling Upskillist is straightforward if you know the correct process, follow the steps in order, and document everything along the way. The platform's cancellation method-accessed through your web account or a phone call-is not difficult, but the risk of charges continuing after cancellation is real if you make common mistakes like confusing pause with cancel or failing to complete the phone call prompt.

Your rights as a Philippine consumer are strong. The Consumer Act of the Philippines mandates that Upskillist honor your cancellation request immediately and refund any charges that occur after your cancellation is submitted. If the company resists, the DTI is on your side and has successfully resolved thousands of similar disputes.

Stopee advises that you take screenshots at every stage, send emails when possible to create a paper trail, and cancel at least 2 days before your next billing date to avoid final charges. If you are on the free trial, set a phone reminder right now, because the trial does not auto-cancel and an accidental charge is the most common regret users report.

Ready to cancel? Follow the step-by-step guide in this article, start with the web account method, and move to the phone call if prompted. If Upskillist tries to make this harder than it should be, remember that Stopee has helped thousands of consumers cancel unwanted subscriptions and escalate disputes to the DTI. You have the law on your side, and your cancellation request is legitimate and protected.

Contact information for upskillist support and escalation

Use these contact details when you need to reach Upskillist or pursue your cancellation through official channels.

When you contact Upskillist, be clear and professional. Provide your account email, the cancellation date you requested, and exactly what action you want (cancellation, refund, or both). Keep copies of all emails. If support does not respond in 7 days, do not wait-escalate to the DTI immediately.

Stopee is committed to empowering Filipino consumers to cancel subscriptions with confidence and without fear of hidden charges or corporate runaround. This guide gives you everything you need to take control of your Upskillist account, protect your money, and exercise your rights under Philippine consumer law. Cancellation should be as easy as sign-up, and with this information and your documented evidence, you now have the tools to make that happen.