Manage Upward

How to cancel upward and stop auto-renewal charges in the philippines

Understanding upward and why you might want to cancel

Upward is a subscription-based wellness app that delivers guided meditations, mood tracking, and personalized well-being plans to users across the Philippines. The service operates on an auto-renewing subscription model, which means charges continue until you actively cancel. Many Philippine users find the app useful initially, but recurring weekly or monthly charges add up quickly, and support responses can feel slow when you need help.

If you subscribed through the App Store, Google Play, or directly via the Upward website, your billing happens automatically at the end of each cycle. The real challenge comes when you decide the app no longer serves your needs or your budget. At Stopee, we help thousands of consumers like you navigate cancellation safely and without surprise charges.

What upward costs and how billing works

Upward offers multiple subscription tiers, with pricing converted into Philippine pesos (₱) based on current exchange rates. The most common plans run weekly, monthly, three-monthly, and six-monthly cycles. Each cycle triggers an automatic charge unless you cancel before the renewal date.

Pro tip: Weekly plans are convenient but expensive over time. A weekly ₱989 charge equals roughly ₱4,120 per month. If your budget is tight, switching to a monthly plan before canceling saves you money during your final cycle.

When canceling upward makes sense

You should cancel Upward if the app no longer fits your wellness routine, your budget has shifted, or you prefer free meditation alternatives. You might also cancel if customer support has been unresponsive or if you cannot access features you are paying for.

Canceling does not delete your account permanently. You keep the option to reactivate if you change your mind later. However, if you delete your account entirely, Upward may not recover your past meditation history, mood logs, or profile data. At Stopee, we recommend canceling the subscription first, then deciding on full account deletion separately.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when dealing with subscriptions and digital services. This law grants you the right to fair billing, transparent cancellation terms, and refunds for services you did not receive.

What the consumer act of the philippines says about subscriptions

Under Republic Act No. 7394, service providers must disclose all cancellation terms before you pay. Upward must make its cancellation process clear and accessible. If the company fails to honor your cancellation request or continues billing after you cancel, you have grounds to dispute the charge.

Additionally, if Upward charged you for services you could not access (such as meditation content being unavailable during your billing cycle), you can request a refund under the "non-delivery of services" clause. The Department of Trade and Industry (DTI) is your enforcement agency if Upward ignores your complaints.

Your right to refunds and chargeback protection

If you cancel within 14 days of your first charge and request a refund, Philippine consumer protection principles support your case. This applies whether you subscribed via credit card, debit card, GCash, Maya, or app store wallets. If Upward refuses a reasonable refund request, your bank or payment provider can file a chargeback on your behalf under card network rules.

Warning: Do not cancel through your bank first. Always cancel the subscription directly with Upward, keep evidence of your cancellation request, and only dispute the charge if Upward continues billing after you cancel.

How to cancel upward based on where you subscribed

Your cancellation route depends on whether you signed up on the Upward website, Apple App Store, Google Play Store, or through a linked payment app like GCash or Maya. Each platform has its own process, and Stopee recommends confirming which platform holds your subscription before starting.

Cancel your upward subscription on the web

If you subscribed directly through upward-app.com or logged in via a web browser, follow these steps to cancel your active subscription.

1. Open your browser and go to the Upward login page (upward-app.com)
2. Enter your email address and password to access your account
   • If you forgot your password, tap "Forgot password" and reset it via email before proceeding
3. Navigate to your Account or Profile section (usually in the top-right corner or hamburger menu)
4. Select Subscription, Billing, or Payment Settings
   • You should see your current plan and renewal date displayed here
   • If this section is missing, Stopee recommends checking the Help Center at help.upward-app.com
5. Look for a "Cancel subscription," "Pause," or "Manage subscription" button
6. Tap it and confirm the cancellation when prompted
   • The system may offer a discount to keep you subscribed; decline this unless you want to stay
   • You will receive a cancellation confirmation email within minutes
7. Screenshot the confirmation message or email as proof of cancellation

Pro tip: Complete this process at least 3 days before your renewal date. Upward servers process cancellations within 24 hours, but delays can occur around weekends or holidays.

Cancel upward on the apple app store

If you subscribed through the App Store on your iPhone or iPad, you cancel through your Apple ID settings, not within the Upward app itself.

1. Open the App Store app on your iPhone or iPad
2. Tap your profile picture in the top-right corner
3. Select Subscriptions
   • You will see a list of all active subscriptions tied to your Apple ID
4. Tap Upward from the list
5. Select "Cancel subscription"
   • Apple may show a confirmation screen asking why you are canceling; this is optional feedback
6. Confirm your cancellation
   • You will see "Expires on [date]" instead of "Renews on [date]"
   • Your access continues until that expiration date, then stops automatically
7. Take a screenshot showing the cancellation status

Warning: Do not delete the Upward app immediately after canceling. Deleting the app does not cancel your subscription; you must cancel through the App Store settings first.

Cancel upward on google play store

Android users who subscribed through Google Play follow a similar but slightly different process.

1. Open the Google Play Store app on your Android phone
2. Tap your profile icon in the top-right corner
3. Select Payments and subscriptions, then Subscriptions
4. Find and tap Upward
5. Tap "Cancel subscription"
   • You may see a survey asking for feedback; this is optional
6. Review the cancellation details and tap "Cancel subscription" again to confirm
   • The screen will change to show "Subscription cancelled" or "Access ends on [date]"
7. Save a screenshot of the confirmation

Your active subscription ends on the date shown. You lose access to premium features after that date, but data stored in Upward remains accessible if you resubscribe within a reasonable timeframe.

Cancel upward if you subscribed via GCash or maya

If you linked your GCash or Maya wallet to Upward, you have two cancellation options: cancel through your payment app or through Upward directly. Stopee recommends doing both to prevent accidental recharges.

1. Cancel within Upward itself first
   • Log into your Upward account (web or app)
   • Go to Subscription or Billing settings
   • Select "Cancel subscription" and confirm
2. Open your GCash or Maya app on your phone
3. Navigate to your transaction or subscription history
4. Find the Upward subscription entry
5. Look for an "Unsubscribe" or "Stop recurring payments" option and tap it
   • This blocks Upward from charging your wallet in the future
6. Confirm the unsubscribe action and keep your receipt

Pro tip: GCash and Maya allow you to pause or block merchant charges independently. Even if Upward does not process your cancellation, your payment app can prevent the charge from going through. This is your backup safety net.

What happens after you cancel upward

Canceling your Upward subscription does not happen instantly. You need to understand what you can expect in the days and weeks following your cancellation request.

Your access timeline after cancellation

Once you cancel, your paid access expires on your next renewal date. If your plan renews on the 15th and you cancel on the 10th, you can still use premium features until the 15th at midnight (Philippine time). After that, the app downgrades to free-tier access only.

Your profile, meditation history, and mood logs remain in the app as long as your account exists. You can reactivate a paid subscription anytime and regain full access to your previous data. Canceling does not delete anything automatically.

When you should expect your last charge

Your final charge appears on your statement in the same way as your previous charges. If you cancelled before the renewal date, no new charge occurs. If you cancel after the renewal date (or if the system processes your cancellation late), you might see one more charge. In this case, contact Upward support immediately to request a refund.

Most card issuers in the Philippines post charges within 1 to 3 business days. Allow at least 5 business days after cancellation before checking your account to confirm no new charge has appeared.

Requesting a refund if upward continues charging

If you cancelled but Upward charged you again, you have the right to recover that money under Philippine consumer protection law.

Steps to dispute an unwanted charge

1. Gather evidence of your cancellation
   • Screenshots of the cancellation confirmation screen
   • Cancellation confirmation emails from Upward
   • Proof that the charge occurred after your cancellation date
2. Contact Upward support at support@upward-app.com
   • Write a clear, factual email: "I cancelled my subscription on [date]. I received a charge on [date]. Please refund this amount."
   • Include your screenshots and your account details
   • Request a response within 7 days
3. If Upward does not respond or refuses your refund, escalate the dispute
   • File a complaint with the Department of Trade and Industry (DTI) Complaint Assistance Group at dti.gov.ph or visit your local DTI office
   • Provide your email exchange with Upward and your payment evidence
4. Contact your bank or payment provider
   • Call your card issuer and report an unauthorized recurring charge
   • Request a chargeback under the merchant dispute resolution process
   • Provide your bank with your cancellation evidence and communication with Upward

Pro tip: Do not wait. File your chargeback within 60 days of the disputed charge. After 60 days, most banks cannot process your dispute. At Stopee, we have helped thousands of consumers recover unauthorized charges by acting quickly.

Common cancellation mistakes to avoid

It is frustrating when you think you have cancelled but charges keep coming. These mistakes are avoidable if you know what to watch for.

Mistakes that cost you money

Many users delete the Upward app without cancelling the subscription first. Deleting an app does nothing to stop billing. The subscription remains active, and your next charge will arrive on schedule. Cancel first through your account settings or payment platform, then delete the app if you want.

Another common error is cancelling on the wrong platform. If you subscribed on the App Store, cancelling through the Upward website or Google Play does not work. You must cancel where you originally paid. Stopee recommends checking your email receipts or bank statement to confirm which platform charged you.

Timing mistakes also hurt. Cancelling on the renewal date itself sometimes fails because the system processes charges a few hours before midnight. Cancel at least 3 days early to be safe. Weekly plans renew every 7 days, so missing your cancellation window means another charge in days, not weeks.

Finally, never assume a "pause" feature is the same as cancellation. Some apps offer 1-month pauses that automatically resume unless you cancel separately. Always look for the word "cancel," not "pause" or "skip billing."

Should you delete your upward account completely

Cancelling your subscription and deleting your account are two separate actions. You need to decide whether you want to keep your account dormant (in case you return) or erase it entirely.

When to delete versus when to keep your account

Keep your account if you think you might use Upward again in the future. Your meditation history, mood logs, and wellness progress stay saved. You can reactivate your paid subscription anytime without losing your data.

Delete your account if you have no intention of returning and want all your personal data removed from Upward servers. According to Upward's help center, you can request account deletion at help.upward-app.com/hc/en-us/articles/5908436840475-How-to-Delete-My-Account. Account deletion typically removes your profile, messages, and activity logs permanently. This process can take 30 to 90 days to complete.

Warning: Account deletion is permanent. You cannot recover deleted data, and you must subscribe as a new user if you change your mind later. Cancel your subscription first, wait a few days to ensure no surprise charges appear, then request account deletion if you are certain.

Reference checklist for cancelling upward

Use this checklist to ensure you cancel Upward correctly and avoid common pitfalls.

Key takeaways and next steps

Cancelling Upward in the Philippines is straightforward once you know which platform holds your subscription and when your renewal date falls. You have the legal right to cancel anytime under the Consumer Act of the Philippines (Republic Act No. 7394), and you can recover unauthorized charges through your bank or the Department of Trade and Industry if Upward ignores your request.

Act now if you have decided to cancel. Cancel before your next renewal date, keep proof of your cancellation, and monitor your account for 5 days after to ensure no unexpected charges appear. If Upward continues billing despite your cancellation, escalate through your payment provider or the DTI immediately. Stopee has helped thousands of consumers cancel wellness subscriptions without hassle, and the same protection principles apply to your Upward cancellation. Take control of your billing today, and reclaim that money for your next priority.

Additional resources and contact information

If you face resistance from Upward or need official help, these agencies and contacts support your rights as a Philippine consumer.

Where to get help if upward does not cooperate

Contact Upward directly at support@upward-app.com with your cancellation request. Allow 7 business days for a response. If they do not reply or refuse your refund, escalate to the Department of Trade and Industry Complaint Assistance Group at dti.gov.ph. You can also visit your local DTI office with your evidence of the failed cancellation and billing dispute.

Your bank and payment provider also have dispute resolution teams. Call your card issuer's customer service number on the back of your card and report the unauthorized recurring charge within 60 days. At Stopee, we recommend combining DTI complaints with bank chargebacks for maximum protection. Your consumer rights are not negotiable, and both agencies enforce them.