Manage Alo Moves

How to cancel alo moves and avoid the hidden charges after your trial ends

What alo moves is and why you need to cancel before the auto-renewal hits

Alo Moves is a fitness streaming subscription run by ALO, LLC, the wellness brand behind the popular Alo apparel line. The service gives you unlimited access to on-demand classes in yoga, pilates, strength training, mobility work, and meditation through apps and the web, but the catch is real: your 14-day free trial converts automatically into a paid subscription unless you cancel first.

Understanding the trial-to-paid structure

When you sign up for Alo Moves in the Philippines, you get 14 days free to test the platform. After that period ends, if you have not cancelled, your payment method gets charged automatically. According to the Philippine App Store listing, the subscription costs ₱999.00 per month or ₱10,490.00 per year, with no option to pause or downgrade to a cheaper tier.

This automatic renewal is the core reason thousands of users end up calling support frustrated. The good news: you can stop the charge entirely if you cancel before your trial window closes or before your next billing date arrives. Stopee helps consumers like you understand exactly when to take action and how to prove you cancelled, so charges cannot slip through.

What you actually get with a paid membership

Your subscription payment unlocks access to the full Alo Moves library. You stream unlimited classes, follow along with instructor-led programs, and access new content as it releases each week. You do not pay for coaching credits, one-on-one sessions, gym entry, or physical merchandise; this is purely a digital subscription to streaming fitness content.

The service is available on the web, iOS (App Store), and Android (Google Play), so you can start a class on your phone and pick it up on a tablet or laptop. However, support is still routed through US-based channels, which means response times and support hours are set to Pacific Time, not Philippine Time.

Pricing for alo moves in the philippines

Here is the full breakdown of what Alo Moves charges Philippine users.

The annual plan offers better value if you plan to stay subscribed, but monthly gives you more control. Either way, your next billing date is critical information. Stopee recommends taking a screenshot of your renewal date the moment you subscribe, so you never miss your cancellation window.

When you should cancel alo moves

Cancelling makes sense in several situations.

Reasons to cancel before your first charge

• You tried the free trial and the classes do not match your fitness style.
• The subscription is too expensive for your budget right now.
• You realised you do not have time to use it regularly.
• You want to try a competitor service like Beachbody On Demand, Peloton Digital, or Alo Moves' rivals instead.
• You signed up by accident or on someone else's account.

Why waiting until after the charge is a mistake

If you wait until after your payment posts, you may struggle to get a refund. The Consumer Act of the Philippines (Republic Act No. 7394) gives you some protection, but Alo Moves' terms state that refunds are not automatic for cancelled subscriptions. Many users wrongly assume they can cancel after being charged, request a refund, and get it instantly. In reality, you may face a slow support process or a flat denial.

The safest move is to cancel during your trial or before your renewal date, so no charge occurs in the first place. Stopee emphasizes this point because it saves you the stress of chasing a refund later.

How to cancel alo moves step by step

Your cancellation path depends on where you subscribed. Follow the method that matches your account.

Cancel if you subscribed on the alo moves website

1. Open alomoves.com in a web browser and log in with your email and password.
   • If you have forgotten your password, tap the "Forgot password?" link on the login page and follow the reset email.
2. Navigate to your account settings or profile menu (usually in the top-right corner or in a hamburger menu).
   • Look for "Account", "Settings", "My account", or "Subscription" options.
3. Find and select "Manage subscription" or "Cancel subscription".
   • Read any retention offers that appear; Alo Moves may offer a discount to keep you on board.
4. Click the "Cancel" or "End subscription" button and confirm your choice when prompted.
   • Warning: Some users report that the page does not clearly show a final confirmation. Keep clicking until you see a message like "Your subscription has been cancelled" or "You will lose access on [date]".
5. Take a screenshot of the cancellation confirmation screen immediately.
   • Save the image to your phone or computer with today's date in the filename, e.g., "alo-moves-cancel-2024-01-15.png".
6. Check your email (including spam and promotions folders) for a cancellation confirmation from support@alomoves.com within 24 hours.
   • If no email arrives after 24 hours, contact Alo Moves support to verify the cancellation went through.

Pro tip: Log out and log back in immediately after cancelling. If your subscription status still shows as "Active" or "Renewing", the cancellation did not process. Repeat the steps or contact support right away.

Cancel if you subscribed through apple app store

1. On your iPhone or iPad, open the Settings app.
   • Do not open the Alo Moves app itself; Apple subscriptions are managed in System Settings.
2. Scroll down and tap "App Store" (it may also appear as "iTunes and App Store").
   • On older iOS devices, go to Settings > iTunes and App Store.
3. Tap your Apple ID at the top of the screen.
   • Enter your password or use Face ID/Touch ID if prompted.
4. Select "Subscriptions" from the menu.
   • You will see a list of all active and expired subscriptions tied to your Apple ID.
5. Find "Alo Moves" in the list and tap it.
   • The subscription details screen will show your next billing date and plan type.
6. Tap "Cancel Subscription" or "Edit Subscription" and then choose "Cancel".
   • Confirm the cancellation when the final popup appears.
7. Screenshot the "Subscription Status: Cancelled" message that appears after confirmation.
   • This screenshot is your proof of cancellation if you need to dispute a charge later.

Warning: Deleting the Alo Moves app from your phone does not cancel the subscription. You must follow these steps in the Settings app. Many Philippine users make this mistake and end up charged anyway.

Cancel if you subscribed through google play store

1. On your Android phone or tablet, open the Google Play app.
   • Tap the profile icon in the top-right corner (usually your picture or initials).
2. Select "Manage subscriptions" or "Payments and subscriptions".
   • If you do not see this option, tap "Settings" and then look for "Subscriptions".
3. Scroll through the list and find "Alo Moves".
   • Tap on it to open the subscription details.
4. Tap "Cancel subscription" and select a reason (optional).
   • Google will ask why you are cancelling; your response helps them improve the service but does not affect the cancellation.
5. Confirm the cancellation by tapping "Yes, cancel" on the final screen.
   • You will see "Subscription cancelled" with a refund date if applicable.
6. Screenshot the confirmation screen showing the cancellation status and date.
   • Store this image safely for your records.

Pro tip: Google Play refunds are processed within a few minutes to a few hours. If you cancelled during the trial and a charge still appears within 48 hours, contact Google Play support first before contacting Alo Moves.

What happens after you cancel alo moves

Once your cancellation is confirmed, you enter a grace period where your account remains active until your current billing cycle ends.

Timeline of events after cancellation

• Immediate (within minutes): Your cancellation request is processed. You receive a confirmation page or email stating your access will end on a specific date.
• Within 24 hours: A confirmation email should arrive from support@alomoves.com. Check your inbox, spam folder, and promotions folder.
• Until your final access date: You can still log in and stream classes. Your account remains active until midnight on your last day of paid access.
• Final access date: Alo Moves locks you out of the app and website. You can no longer start new classes or access your saved programs.
• After your access ends: No further charges appear on your payment method (assuming the cancellation processed correctly).

How to access your data before you lose it

Alo Moves does not export workout history, class bookmarks, or personal data after cancellation. Before your final access date, consider taking screenshots of your favourite classes, workout statistics, or programs you completed. This is not an official feature, but it helps you remember which instructors and class types worked best for you if you rejoin later or switch to a competitor.

Refunds and what philippine consumer law protects you

Refunds are not guaranteed, but you have legal rights if Alo Moves charged you unfairly.

Can you get a refund if you already paid

This depends on when you cancelled and your payment method.

Your rights under philippine consumer protection law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you from unfair billing practices. Specifically, Alo Moves must honour your cancellation request and stop charging you. If Alo Moves continues to bill you after a confirmed cancellation, this violates the law.

You have the right to:

• Cancel any subscription at any time without penalty (outside of contract terms explicitly agreed to).
• Receive refunds if you were charged due to a company error, such as a failed cancellation or a double charge.
• File a complaint with the National Consumer Protection Authority (NCA) or the Department of Trade and Industry (DTI) if Alo Moves refuses to refund or honour your cancellation.

Stopee advises you to keep all cancellation screenshots and emails as evidence. If you need to escalate, the DTI's Bureau of Consumer Protection handles complaints from consumers in the Philippines. You can file online at consumerline.dti.gov.ph or visit a local DTI office.

Common mistakes that delay or prevent your cancellation

Cancelling a fitness subscription should be simple, but Alo Moves' interface and auto-renewal system create friction. Here are the pitfalls that trip up most users.

Mistake 1: cancelling only in the app, not on the account page

Some users open the Alo Moves app and look for a cancellation button inside. The app does not always give you a direct way to cancel. Instead, you must go to the website or manage your subscription through Apple or Google settings. Deleting the app or logging out of it does not cancel your subscription.

Mistake 2: not checking your next billing date before cancelling

If your trial ends on January 20th and you cancel on January 19th at 11:59 PM, you are safe. But if you cancel on January 21st after 12:00 AM, the charge may have already posted. Check your next billing date in your account or payment settings before you tap the cancel button. This one detail saves you from unwanted charges.

Mistake 3: assuming a confirmation screen means the job is done

Many users see a "Cancellation submitted" or "Processing" message, think they are finished, and walk away. Stopee recommends logging out, waiting 10 minutes, and logging back in to verify the subscription status now reads "Cancelled". If it still says "Active" or "Renewing", the cancellation did not go through.

Mistake 4: not saving your proof of cancellation

If a charge appears after you cancelled, you will need proof. Take screenshots of the confirmation screen, the confirmation email, and your account settings showing the cancellation status. Save these images with today's date and store them somewhere safe (cloud drive, email folder, etc.).

Mistake 5: relying only on email confirmation

Alo Moves sends a confirmation email, but server delays or spam filters can hide it. Do not wait for the email before assuming you are done. Verify the cancellation on the website or app settings immediately, then watch for the email as a secondary confirmation.

Steps to take right now before you forget

Use this checklist to ensure your cancellation is solid.

• Find your next billing date (in account settings or your last receipt) and write it down.
• Take a screenshot of your current subscription plan, renewal date, and payment method.
• Choose your cancellation method: web, App Store, or Google Play (match where you subscribed).
• Complete the cancellation steps above and screenshot the final confirmation screen.
• Wait for a confirmation email from support@alomoves.com (check all folders, including spam).
• Log back into your account 10 minutes later and verify the subscription status shows "Cancelled".
• Set a calendar reminder for 2 days after your next billing date to check if an unwanted charge appeared.
• Save all screenshots, confirmation emails, and receipts in a folder labelled "Alo Moves Cancellation" for 6 months.
• If a charge appears after cancellation, take a screenshot of it and prepare to contact support or file a chargeback.

Contacting alo moves if your cancellation does not work

If you followed the steps above and your cancellation did not process, or if you were charged after cancelling, reach out to Alo Moves support immediately.

Support channels and hours

Alo Moves offers live chat and email support, but support hours are in Pacific Time (US timezone), which is 15-16 hours behind Philippine Time depending on daylight saving. Plan your contact time accordingly.

• Live chat: Monday to Friday, 6:00 AM to 3:30 PM PT; Saturday to Sunday, 8:00 AM to 4:30 PM PT. Visit support.alomoves.com to start a chat.
• Email: support@alomoves.com. Response time is typically 24-48 hours, sometimes longer depending on volume.
• Help centre: support.alomoves.com has FAQs and troubleshooting guides.

What to include in your support message

When you contact Alo Moves, provide this information to speed up the process:

• Your full name and the email address tied to your account.
• Your subscription plan (monthly or annual) and your next (or last) billing date.
• Where you subscribed (web, App Store, or Google Play).
• Screenshots of your cancellation confirmation screen and email.
• A description of the issue (e.g., "I cancelled on January 10th but was charged on January 20th").
• Proof of the unwanted charge (screenshot from your bank or payment app).

Keep your tone professional and factual. You are more likely to get a refund if you provide evidence and stay calm. If Alo Moves denies your refund without a clear reason, Stopee recommends escalating to the DTI or filing a chargeback through your bank.

Why stopee helps you stay ahead of auto-renewing subscriptions

Auto-renewing subscriptions are designed to be convenient, but they often exploit inattention. Fitness apps like Alo Moves, meditation apps, and streaming services all use the same playbook: offer a free trial, lock in an auto-renewal, and make cancellation harder than it needs to be. Stopee has helped thousands of consumers in the Philippines and globally cancel subscriptions, recover refunds, and avoid repeat charges.

Our mission is to give you clear, step-by-step instructions and the legal knowledge to protect yourself. When a company like Alo Moves makes cancellation opaque or when they claim cancellation failed, you need to know your rights. Stopee empowers you to act with confidence, backed by evidence and consumer law.

Cancellation address and corporate details for alo moves

If you need to send a formal cancellation notice (useful if email and live chat do not work), here is the corporate address for ALO, LLC:

No Philippines office address is publicly listed, so all formal correspondence goes to the Beverly Hills headquarters. Send cancellation requests via email to support@alomoves.com with "Cancellation Request" in the subject line and include a copy to your own email as proof of sending.

Cancelling Alo Moves is straightforward once you know the right steps and avoid common traps. Whether you are inside your 14-day trial or months into a paid subscription, your cancellation stops the auto-renewal. Stopee has walked thousands of consumers through this exact process, and we are here to help you succeed. Take action today, save your proof, and protect your budget from unwanted charges.