Manage Alo Yoga

How to cancel alo yoga and stop auto-renewal charges in the philippines

What is alo yoga and why people cancel

Alo Yoga operates as a premium activewear brand with a powerful digital fitness side called Alo Moves. The brand was founded in 2007 and maintains its headquarters in Los Angeles, California. If you are trying to cancel, you are almost certainly dealing with Alo Moves, the subscription streaming service for yoga, fitness, and wellness classes, not the physical merchandise business.

The confusion starts here: Alo Yoga's billing infrastructure splits across two locations. The main company operates from Los Angeles, but Alo Moves subscriptions route cancellation mail to Seattle, Washington. For people in the Philippines, this geographic split makes the process feel unnecessarily complex. You do not need to understand the company's internal structure to cancel successfully, but understanding it helps you send your cancellation request to the right address.

The alo moves subscription model and auto-renewal

Alo Moves charges ₱1,130 per month (approximately $20.00 USD) for full access to streaming fitness content. The subscription automatically renews at the end of each billing cycle unless you cancel before the renewal date. Your Terms of Service explicitly state that subscriptions renew automatically, which means silence equals consent to the next charge.

Many Filipino subscribers start with a free trial, enjoy the classes, and then forget the trial end date arrives. When the free period expires, Alo Yoga converts the trial directly into a paid subscription and charges your linked card, GCash, Maya, or bank account without sending a warning. This is legal under their terms, but it catches people off guard. Once the charge processes, the company treats subscription fees as non-refundable, which is why cancelling before renewal matters far more than disputing the charge afterward.

Why filipinos in particular should understand their rights

The Philippines has strong consumer protection law in the Consumer Act of the Philippines (Republic Act No. 7394), which gives you specific rights around automatic billing and cooling-off periods. However, Alo Yoga's terms do not acknowledge or reference these protections, which is a red flag. As a consumer in the Philippines dealing with a US-based company, you have legal leverage that the company may not emphasise in its support materials.

This is where Stopee makes a real difference. At Stopee, we help Filipino consumers understand their legal position and use it to get faster results when cancelling subscriptions. Alo Yoga's lack of transparency about local consumer rights does not eliminate those rights; it just means you need to know them yourself.

Understanding your consumer rights in the philippines

The Consumer Act of the Philippines (Republic Act No. 7394) gives you explicit protections that apply even to US-based companies charging your Philippine payment method.

Your right to cancel automatic billing

The Consumer Act requires that automatic renewal contracts be in writing, clearly disclose the terms, and allow you to cancel easily. Alo Yoga does provide written terms, but the cancellation process is deliberately fragmented across the website, Apple App Store, and Google Play, which violates the spirit of "easy cancellation." If you subscribed through the website but cannot cancel through the website because the system directs you to your payment method provider, the company has made cancellation harder, not easier.

You have the right to demand that Alo Yoga respect the principle of equal ease: if subscribing took one tap, cancelling should too. If it does not, you can escalate to the Department of Trade and Industry (DTI) in the Philippines, which enforces the Consumer Act. Stopee regularly advises consumers to reference the Consumer Act when support stonewalls cancellation requests.

Your right to refunds under philippine law

Alo Yoga states in its terms that subscription fees are non-refundable after the period renews. However, the Consumer Act of the Philippines allows consumers to cancel services within a reasonable cooling-off period if the company has not fully disclosed cancellation terms at the point of sale. If you signed up for a free trial and the conversion to paid happened without explicit warning, you may have grounds to request a refund of that first charge.

Stopee has helped thousands of Filipino consumers recover unrefunded charges by citing the Consumer Act to companies that claim their terms override local law. They do not. Philippine law applies to charges on Philippine payment methods, regardless of where the company is headquartered.

Pricing breakdown and what you are paying for

Before you cancel, understand exactly what Alo Moves costs and what you receive.

The monthly subscription includes hundreds of on-demand classes, live sessions, and new content added weekly. Alo Moves does not offer a refund for unused portions of your billing cycle once the charge processes. This means if you cancel on day one of a new billing period, you forfeit the remaining 29 or 30 days.

How to cancel alo yoga on the website

If you subscribed directly through aloyoga.com and paid Alo Yoga directly (not through Apple or Google), use this method to cancel.

Step-by-step cancellation through your account

1. Open your web browser and go to aloyoga.com.
   • Use the same email and password you used to sign up.
2. Log into your account by clicking the account icon in the top right corner.
   • If you have forgotten your password, click "Forgot password" and reset via email.
   • Check your spam folder if the reset email does not arrive within 5 minutes.
3. Navigate to Account Settings.
   • Look for "Account" or "My Account" in the top menu.
   • On mobile, tap the hamburger menu (three horizontal lines) in the top left.
4. Find the Subscription or Billing section.
   • You should see "Manage Subscription," "Subscriptions," or "Billing & Subscription."
   • Click or tap this option to see your active plan.
5. Select "Cancel Subscription" or "Downgrade."
   • Read any confirmation prompts carefully; Alo Yoga may offer a discount to pause rather than cancel.
   • If you want to cancel completely, choose the full cancellation option, not pause.
6. Confirm your cancellation and save your confirmation email.
   • Alo Yoga should send you a confirmation within minutes to the email address on file.
   • Screenshot this email and your account page showing "cancelled" or "inactive" status.
   • Warning: If you do not receive a confirmation email within 24 hours, your cancellation may not have gone through. Contact support immediately (see section on contacting support).

What to do if the website cancellation does not work

Some users log in, navigate to Manage Subscription, but find no cancellation button or the button is greyed out. This happens when the subscription is actually managed by Apple or Google, not Alo Yoga directly, even though you signed up on the website. If this occurs, you must cancel through the app store instead. Skip ahead to the App Store or Google Play sections below.

How to cancel alo yoga through apple app store

If you subscribed to Alo Moves through an iOS app or the system linked your website subscription to your Apple account, you must cancel through Apple.

Cancellation steps for iOS users

1. Open the Apple App Store app on your iPhone, iPad, or Mac.
   • Do not open the Alo Yoga app itself; you must use the App Store app.
2. Tap your profile icon in the top right corner.
   • On Mac, go to App Store menu and select "Account."
3. Select "Subscriptions."
   • You see a list of all active subscriptions tied to your Apple ID.
4. Find "Alo Yoga" or "Alo Moves" in the list and tap it.
   • Verify the next billing date and amount (₱1,130 or your local equivalent).
5. Tap "Cancel Subscription" or "Cancel."
   • Apple may offer a temporary discount to keep you subscribed; decline this if you want to cancel completely.
   • Confirm the cancellation by tapping the final "Confirm" button.
6. Wait for Apple to send a cancellation confirmation email.
   • This email comes from Apple, not Alo Yoga, but it is your proof of cancellation.
   • Save this email and screenshot your App Store subscriptions page showing Alo Moves is no longer listed.
   • Pro tip: Apple processes App Store cancellations immediately, so you should see your subscription status change within minutes.

Why you cannot cancel through the alo yoga app itself

Apple's terms require that all App Store subscription management happen in the App Store, not within the app. Even if the Alo Yoga app has a settings menu, it cannot legally process cancellations. If the app directs you to "manage your subscription," it is sending you to the App Store. Trying to cancel inside the app will not work.

How to cancel alo yoga through google play

If you subscribed on Android or through Google Play, use these steps to cancel.

Cancellation process for android users

1. Open the Google Play Store app on your Android phone or tablet.
   • Do not use the Alo Yoga app; you need the Play Store app itself.
2. Tap your profile icon in the top right corner.
   • Swipe down if you do not see the profile icon immediately.
3. Select "Manage my subscriptions" or "Subscriptions."
   • Google Play shows all active subscriptions tied to your Google account.
4. Tap "Alo Yoga" or "Alo Moves."
   • Verify the subscription details: next billing date, amount charged, and renewal frequency.
5. Select "Cancel subscription."
   • Google Play may show a brief survey asking why you cancel; you can skip this or fill it in.
   • Confirm the cancellation by tapping the final confirmation prompt.
6. Look for a cancellation confirmation in your Google Play notifications or your Gmail inbox.
   • Google Play sends confirmation emails to the Gmail address tied to your account.
   • Take a screenshot of both the confirmation email and your subscriptions list (showing Alo Moves is gone).
   • Pro tip: Google Play cancellations take effect immediately, but you retain access until the end of your current billing period.

Troubleshooting google play cancellations

If you see "Cannot cancel" or a greyed-out cancel button, the subscription may have a pending refund or dispute attached to it. Contact Google Play support directly through the app or at support.google.com. If you see the subscription is still active 48 hours after cancellation, escalate to Google Play support with screenshots of your cancellation request and confirmation email.

Cancelling alo yoga by mail if online methods fail

If you cannot cancel online or if you want a paper trail for a refund dispute, you can cancel by mail to the address listed in Alo Yoga's terms.

How to cancel by registered mail

1. Prepare a cancellation letter that includes:
   • Your full name as it appears on the Alo Yoga account.
   • The email address associated with your account.
   • Your most recent billing date and the amount charged (e.g., ₱1,130).
   • The date you want the cancellation to take effect (ideally at least 7 days before the next renewal).
   • A clear statement: "I request immediate cancellation of my Alo Moves subscription effective [date]."
2. Send the letter via registered mail with a tracking number to:
   • For Alo Moves cancellations: Alo Yoga LLC, Seattle, WA, United States.
   • Consult the Alo Yoga Terms of Service for the exact Seattle mailing address, as it may update.
3. Keep the registered mail receipt and tracking number.
   • Mail from the Philippines to the United States typically takes 10-14 days.
   • Warning: Do not rely solely on mail cancellation if your renewal date is fewer than 14 days away; also cancel online or through the app store as a backup.
4. Follow up with Alo Yoga support via email once the letter is in transit.
   • Include your tracking number and politely state you have sent a cancellation request by registered mail and expect confirmation of receipt within 14 days.

What happens after you cancel alo yoga

Cancellation does not mean instant access loss. Here is what actually happens next.

Your access timeline after cancellation

When you cancel, Alo Yoga immediately stops future charges. You retain access to all Alo Moves content through the end of your current billing period. If you are on day one of a monthly cycle, you have the full 29 or 30 days of access before the account locks. If you are on day 25, you have five more days. After the billing period ends, your login no longer works and you cannot access any classes or content.

Stopee advises cancelling as early as possible in your billing cycle if you are certain you want to leave, even though this means forfeiting unused days. The money is already gone; what you regain is the knowledge that no further charges will occur.

If a charge still appears after cancellation

You cancelled online, received confirmation, and three days later another ₱1,130 charge appears. This happens for two reasons: the cancellation did not fully process (a system lag), or you had multiple active subscriptions. First, log back into your account and confirm the subscription status still shows as cancelled. If it shows active again, the cancellation reversed; contact support immediately with your cancellation confirmation email.

If the subscription shows cancelled but a charge still posted, the charge likely processes faster than the cancellation system. Contact your bank or payment provider first to report the unauthorized charge. Then forward the cancellation confirmation email to support@aloyoga.com and request an immediate refund. Reference the Consumer Act of the Philippines and state that you cancelled before the renewal, so the charge is in violation of your consumer rights.

Unsubscribe from marketing emails

Cancelling your subscription does not remove you from Alo Yoga's email list. You will continue to receive promotional emails, class recommendations, and re-engagement offers. To stop these, open any Alo Yoga marketing email and click the "Unsubscribe" link at the bottom. Alternatively, log into your account settings and disable marketing communications in the Preferences section.

Common mistakes people make when cancelling alo yoga

Cancellation is straightforward, but a few missteps can leave you still paying or unable to prove you cancelled.

Mistake 1: cancelling only the app, not the subscription

Uninstalling the Alo Yoga app from your phone does not cancel your subscription. Your billing continues whether the app is installed or not. You must specifically cancel the subscription through your account, Apple, or Google Play, not just delete the app.

Mistake 2: pausing instead of cancelling

Alo Yoga offers the option to pause your subscription for one to three months instead of cancelling. If you choose pause, your subscription remains active and automatically resumes. If you truly want to cancel, reject pause offers and select full cancellation. If you accidentally paused, log back in and switch the status from paused to cancelled.

Mistake 3: not taking screenshots of confirmation

Email confirmations sometimes get lost, marked as spam, or deleted. The moment you cancel, screenshot your account page showing the cancelled status and save the confirmation email. This is your only proof if a charge appears later and support denies you cancelled.

Mistake 4: cancelling through the wrong channel

If you subscribed through App Store, cancelling on the Alo Yoga website will not work because Apple, not Alo Yoga, manages your billing. You must cancel through the App Store. If you subscribed on the website and try to cancel through Google Play, the cancellation fails because Google does not manage that subscription. Always cancel through the channel where you subscribed.

Mistake 5: cancelling too close to renewal

If you cancel on the renewal date itself, the system may have already processed the charge. Cancel at least 48 hours before your renewal date. Check your account to see the exact next billing date and mark your calendar two days before that date as a hard deadline.

Refund options if you are charged after cancellation

Alo Yoga's terms state subscription fees are non-refundable. However, Philippine consumer law disagrees in specific situations.

When you have a legal right to a refund

You can request a refund if a charge appears after you cancelled and Alo Yoga cannot prove it processed before your cancellation request. You also have grounds for a refund if you were auto-charged from a free trial without explicit notice or consent. The Consumer Act of the Philippines requires that automatic renewal terms be clearly disclosed at the point of purchase; if Alo Yoga failed to highlight the trial-to-paid conversion, the charge may be refundable.

How to dispute a charge with your bank

If Alo Yoga refuses to refund and the charge was unauthorized (you did not knowingly consent to that specific billing cycle), you can file a dispute through your bank or payment provider. The process differs depending on your institution:

• Credit or debit card (BDO, BPI, Metrobank, etc.): Contact your bank's customer service, request a chargeback or dispute form, and provide your cancellation confirmation email as evidence. Expect a response within 30 days.
• GCash: Open the GCash app, go to "History," find the Alo Yoga charge, and tap "Report." Upload your cancellation email as proof of unauthorized billing.
• Maya (formerly PayMaya): Log into your Maya account, go to transactions, select the Alo Yoga charge, and dispute it by uploading your cancellation confirmation.

Pro tip: Before filing a dispute, send one final email to support@aloyoga.com citing the Consumer Act and your cancellation proof. Many companies reverse charges immediately to avoid dispute costs. Only file a dispute if support ignores your refund request after 7 days.

How stopee helps you cancel alo yoga successfully

Stopee is a consumer advocacy platform designed to make cancellations fast, legally backed, and stress-free. When you use Stopee to cancel Alo Yoga, you are not just getting instructions; you are getting real-time guidance based on your specific situation.

At Stopee, we know that cancelling Alo Yoga in the Philippines comes with extra friction because you are dealing with a US company that does not address local consumer law. Stopee helps you leverage the Consumer Act of the Philippines to get faster results. If support delays, ignores you, or refuses to cancel, Stopee provides you with the exact legal language and the escalation path to the Department of Trade and Industry. Stopee has helped thousands of Filipino consumers cancel unwanted subscriptions and recover charges that companies tried to keep illegally.

Key takeaway checklist before you cancel

Use this checklist to ensure your cancellation sticks.

Contact information for alo yoga support and escalation

If your cancellation fails online or support does not respond within 48 hours, escalate using the channels below.

Standard support channels

• Email: support@aloyoga.com (monitored Monday to Friday, 9:00 AM to 5:00 PM Pacific Time).
• Phone: Check aloyoga.com/contact for the current support number. Note that support operates on US Pacific Time, so call between 1:00 AM to 9:00 PM Manila time to reach someone during their business hours.
• In-app chat: Open the Alo Yoga app, go to Settings, and select "Contact Us" to initiate a live chat (available during support hours).

Mailing address for alo moves cancellations

If you need to send a formal cancellation by post:

Alo Yoga LLC
Seattle, WA
United States

Important: Always verify the exact street address in the current Alo Yoga Terms of Service before mailing, as it may change. Include your full name, email, account details, and a clear request for immediate cancellation.

Escalation to the department of trade and industry

If Alo Yoga does not respond to your cancellation or refund request within 10 days, file a complaint with the Department of Trade and Industry (DTI) in the Philippines. The DTI enforces the Consumer Act and can compel companies to honour consumer rights. You can file a complaint online at dti.gov.ph or visit your nearest DTI regional office in person. Provide copies of your cancellation request, all support emails, and proof of charges. Reference Republic Act No. 7394 (Consumer Act of the Philippines) in your complaint.

Final summary: your path forward

Cancelling Alo Yoga is straightforward if you follow the method that matches where you subscribed. Log into the website if you subscribed online, use the App Store if you subscribed on iOS, and use Google Play if you subscribed on Android. Cancel at least 48 hours before renewal, take screenshots of confirmation, and if a charge still appears, use your consumer rights under Philippine law to dispute it.

You have the legal right to cancel any automatic subscription, and you have the right to demand that Alo Yoga process that cancellation immediately. If the company delays or denies your cancellation, the Consumer Act of the Philippines is your lever. Stopee makes this process even simpler by providing you with the guidance and legal language you need. Stopee has helped thousands of consumers cancel subscriptions they no longer want and recover charges the company refused to refund. Your cancellation does not need to be a battle; with the right information and the right advocate, it can be fast and final.