Manage Yogaworks

How to cancel yogaworks and avoid unexpected charges in the philippines

What yogaworks is and how it works

Yogaworks is an online yoga and meditation subscription service that operates on auto-renewal. You get access to live classes, on-demand sessions, and new content added weekly, but the membership renews automatically unless you cancel before your next billing date. At Stopee, we help Philippine consumers navigate these recurring charges, and Yogaworks is one service where timing matters.

The free trial trap

Yogaworks offers a 14-day free trial, which converts automatically to a paid plan if you take no action. Many users test the service, enjoy a few classes, then forget the renewal date arrives. The charge hits your payment method without warning, and by then the trial period is already over. This is why setting a cancellation reminder at least 2 days before your trial ends is critical.

The real product you are paying for is not a one-time class pack. It is a recurring monthly membership. That distinction is easy to miss when you are exploring the platform during your free trial period.

Limited support in the philippines

Here is the practical challenge for Philippine users: Yogaworks has no public phone number, no dedicated support email, and no live chat available. This means self-service cancellation through your account becomes your most reliable option. Stopee recommends documenting every step you take, because without direct support channels, a paper trail protects you.

The service also displays billing in US dollars (USD), not Philippine pesos (PHP). Before you commit to a subscription or cancel one, you need to understand the actual cost in your local currency to make an informed decision.

Your consumer rights when cancelling subscriptions in the philippines

The Consumer Act of the Philippines (Republic Act No. 7394) protects your right to cancel subscriptions and demand refunds under specific conditions. Understanding these rights before you contact Yogaworks strengthens your position if a charge appears after you cancel.

What the law says about auto-renewal

Under Philippine consumer law, companies must obtain clear consent before charging you for a recurring subscription. If Yogaworks did not make the auto-renewal terms obvious before your free trial ended, you may have grounds to request a refund. The burden is on Yogaworks to prove you explicitly agreed to the charges.

Additionally, you have the right to cancel at any time. The law does not require you to pay for an entire billing period after you request cancellation. Stopee advises requesting cancellation as soon as you decide to leave, and document the exact date and time you submit your request.

When to escalate to the department of trade and industry

If Yogaworks charges you after you cancel, or if the company refuses to process your cancellation request, you can escalate to the Department of Trade and Industry (DTI). The DTI handles consumer complaints about unfair practices and unauthorized charges. You will need evidence: screenshots of your cancellation request, billing statements showing charges after cancellation, and any communication attempts with Yogaworks. Stopee recommends keeping all screenshots and confirmation messages.

How to cancel yogaworks step by step

Cancellation through your account is the primary method Yogaworks provides, and it takes just a few minutes if you follow the sequence carefully.

Cancel through the web account (recommended)

This is the main cancellation route. Follow these steps in order.

1. Log in to your Yogaworks account at app.yogaworks.com using your email and password.
   • If you cannot remember your password, use the "Forgot Password" link to reset it before you proceed.
2. Navigate to your account settings or profile section (usually in the top menu or hamburger icon).
   • Look for "Account," "Profile," "Settings," or "Billing" options.
3. Select "Billing Settings" or "Subscription" from the menu.
   • This page shows your current plan and your next renewal date.
4. Take a screenshot of your renewal date and current plan before proceeding.
   • This is your proof of what you saw before you cancelled.
5. Locate and tap "Cancel Subscription" or "Cancel Plan."
   • The exact button label may vary, but it will be in the Billing Settings area.
6. Confirm your cancellation when prompted.
   • Yogaworks may ask why you are leaving. You can skip this or answer it; it does not affect your cancellation.
7. Wait for a final confirmation screen to appear.
   • Do not close the page or navigate away immediately.
   • Take a screenshot of the confirmation message that includes the date and time.
8. Check your email for a cancellation confirmation from Yogaworks.
   • Save this email or screenshot it. This is your official cancellation record.

Pro tip: Log back into your account 24 hours after cancellation and check your Billing Settings again. Verify that your subscription status shows "Cancelled" or "Inactive." If it still shows "Active," repeat the cancellation process or escalate the issue.

Cancel through the apple app store (iPhone or iPad)

If you subscribed to Yogaworks through the Apple App Store, cancelling on the website alone will not stop the recurring charge. Apple processes the subscription separately, so you must cancel through Apple's system.

1. Open the App Store app on your iPhone or iPad.
   • Do not open the Yogaworks app itself; you need the App Store app.
2. Tap the profile icon in the top-right corner of the screen.
   • This icon usually shows your photo or initials.
3. Select "Subscriptions" from the menu.
   • This shows all active subscriptions linked to your Apple ID.
4. Find "Yogaworks" in the subscription list and tap it.
   • If Yogaworks does not appear, it may already be cancelled.
5. Tap "Cancel Subscription."
   • Apple will ask you to confirm; tap "Confirm" when prompted.
6. Take a screenshot of the confirmation screen.
   • Note the date and status change to "Cancelled."
7. Wait until the end of your current billing cycle before your subscription fully closes.
   • Apple allows you to use Yogaworks until the end of the period you have already paid for.

Warning: If you subscribed through Apple and you cancel only through the Yogaworks website, Apple will still charge you on your renewal date. Always cancel through both channels if you are unsure which payment method you used.

Cancel through google play (Android)

If you use an Android device and subscribed through Google Play, follow this process to stop the charges.

1. Open the Google Play Store app on your Android phone or tablet.
   • Tap the profile icon in the top-right corner.
2. Select "Payments and subscriptions," then "Subscriptions."
   • This opens your subscription management page.
3. Find and tap "Yogaworks" from the active subscriptions list.
   • If Yogaworks is not listed, your subscription may already be inactive.
4. Tap "Cancel subscription" and confirm your choice.
   • Google will ask you to confirm the cancellation; select "Yes" or "Confirm."
5. Capture a screenshot of the confirmation message.
   • This confirms the exact date and time you cancelled.
6. Your access to Yogaworks will end at the end of your current billing period.
   • You keep full access until that date passes.

What to do immediately after you cancel

Cancellation does not always feel complete right away, and that uncertainty can be stressful. Here is how to protect yourself in the hours and days after you press the cancel button.

Verify the cancellation in your account

Log back into Yogaworks within 24 hours of cancelling and check your billing page. Your subscription status should show "Cancelled," "Inactive," or "Pending Cancellation" (some services use different labels). If it still shows "Active," the cancellation did not process. Try the steps again or wait 24-48 hours before retrying, as some systems require time to sync.

Take another screenshot of this verification page. If a charge appears later and you need to dispute it, you will have proof that your account showed a cancelled status on a specific date.

Monitor your payment method

Check your credit card, debit card, or bank account for the next 30 days. Most services charge on the renewal date shown in your billing settings. If Yogaworks charges you after your cancellation confirmation, you have evidence of unauthorized charges and can escalate to your bank or the DTI.

Pro tip: Set a phone reminder for the day after your original renewal date was supposed to occur. This reminds you to check your statement and verify that no charge appeared. If a charge did post, contact your bank immediately to request a chargeback.

Save your cancellation evidence

Store all screenshots in a dedicated folder on your computer or phone. Label them clearly with dates: "Yogaworks_Cancellation_Confirmation_[Date]," "Yogaworks_Billing_Status_[Date]," and so on. If you received a confirmation email from Yogaworks, forward it to yourself with a label so you can find it quickly. Stopee has helped thousands of consumers resolve billing disputes, and having a complete, timestamped record is the difference between a quick resolution and a prolonged fight.

Refunds and billing timeline after cancellation

Understanding when your access ends and whether you can get a refund depends on when you cancel and what your current billing period looks like.

When your access ends

In most cases, after you cancel, you keep full access to Yogaworks until the end of your current billing period. If your next renewal date was 15 days away, you get 15 more days of classes before your account locks. This is standard practice across subscription services and applies even if you cancel on day one of your billing cycle.

The exception is if you cancel during a free trial. Yogaworks may immediately disable your account, or it may allow you to access the platform until the trial officially ends. Check your cancellation confirmation email for the exact end date.

Refund eligibility

Yogaworks does not advertise a standard refund policy on its website. However, under Philippine consumer law, you may be eligible for a refund or credit if:

• You cancelled within 14 days of being charged (the legal cooling-off period for online transactions)
• You did not explicitly agree to auto-renewal before your free trial ended
• The service was materially unavailable or did not match its advertised features
• A charge appeared after you submitted a cancellation request

If any of these situations apply to you, contact Yogaworks directly and request a refund in writing. Stopee recommends sending your request via email (if you can find an address) or through the account messaging system, with screenshots attached. Explain your reason clearly and reference the Consumer Act of the Philippines if Yogaworks was unclear about auto-renewal.

How to request a refund without a dedicated email

Since Yogaworks has no public support email, try these channels:

• Check your cancellation confirmation email for a reply-to address or support contact.
• Visit the Yogaworks website and look for a "Contact Us" or "Help" link at the bottom of the page.
• Use the account messaging or help section within the Yogaworks app or web portal if one exists.
• If all else fails, reach out through social media (Instagram, Facebook, Twitter) if Yogaworks maintains those accounts. Public complaints sometimes get faster responses.

When you request a refund, be specific: include your account email, the charge date, the amount, and the date you cancelled. State clearly that you did not authorize the charge or that you cancelled before the renewal date. Keep your tone professional and factual. Stopee advises against emotional language; companies respond better to clear, documented requests.

Common mistakes to avoid when cancelling

Cancellation looks straightforward until something goes wrong, and then frustration sets in fast. Here are the mistakes that trip up most users.

Cancelling only on the website if you subscribed through apple or google

This is the most costly mistake. If you signed up for Yogaworks through the App Store or Google Play, your payment is managed by Apple or Google, not by Yogaworks directly. Cancelling on the Yogaworks website does nothing to stop the recurring charge. You must cancel through the app store that processed your payment. Many users discover this only after an unexpected charge appears on their statement.

Confusing "uninstall" with "cancel"

Deleting the Yogaworks app from your phone does not cancel your subscription. The subscription exists at the account level, not the app level. You can uninstall the app tomorrow and your renewal date stays the same. Only cancelling through your account or app store stops the charges.

Cancelling too close to the renewal date

If your renewal date is tomorrow and you cancel tonight, the charge may still process. Yogaworks likely bills at midnight or early morning on your renewal date, and cancellations submitted hours before that time may not process in time. Stopee recommends cancelling at least 2 to 3 days before your renewal date to ensure your request processes before the billing cycle runs.

Not taking screenshots of your renewal date before you cancel

If Yogaworks charges you after you cancel and you have no proof of what your renewal date was, disputing the charge becomes harder. Your bank or the DTI will ask what date you were supposed to be charged on and what date you cancelled. Screenshots prove both.

Closing the browser or app before the confirmation screen appears

Impatience kills cancellations. If you tap "Cancel Subscription" and then immediately close the app or refresh the page, the cancellation may not finalize. The system needs a few seconds to process and display the confirmation. Wait for the final screen, read it, and screenshot it before you close anything.

Pricing and what you pay in philippine pesos

Yogaworks displays its pricing in US dollars on the website and in the app. Here is what typical plans cost when converted to Philippine pesos for comparison and budgeting.

Exchange rates fluctuate daily, so these estimates are approximate. Check the current PHP rate before you commit to a subscription. If you are on a tight budget, monthly plans let you cancel more frequently, while annual plans offer discounts but lock you in for a full year.

Common mistakes and how stopee can help

Navigating subscription cancellations in the Philippines comes with its own set of challenges, especially when companies offer limited local support. Stopee exists precisely because consumers like you deserve clarity and protection.

When to ask for additional help

If you have cancelled Yogaworks but a charge still appears on your statement, or if Yogaworks refuses to process your cancellation request, escalate your issue. Contact your bank first to dispute the charge. Then file a complaint with the Department of Trade and Industry (DTI) if the bank cannot resolve it within 30 days. Include all your screenshots and cancellation confirmation emails with your DTI complaint.

Stopee has helped thousands of consumers cancel subscriptions and recover unauthorized charges. If you are stuck or need guidance on escalation, the resources and support at Stopee.com are available to you.

Cancellation checklist

Use this checklist to confirm you have completed every step correctly before you consider your cancellation final.

• [ ] I logged into my Yogaworks account and navigated to Billing Settings.
• [ ] I took a screenshot of my renewal date and current plan before cancelling.
• [ ] I clicked "Cancel Subscription" and saw a final confirmation screen.
• [ ] I took a screenshot of the confirmation message with the date and time visible.
• [ ] I checked my email for a cancellation confirmation from Yogaworks and saved it.
• [ ] If I subscribed through Apple or Google, I also cancelled through that app store (see the relevant section above).
• [ ] I logged back in 24 hours later and confirmed my subscription status shows "Cancelled" or "Inactive."
• [ ] I set a reminder to check my bank or credit card statement on the original renewal date to verify no charge appeared.
• [ ] I saved all screenshots and emails in a labeled folder for future reference.

Contact information and mailing address

Yogaworks does not publish a customer service phone number or direct email address on its website. The main website is theyogaworks.com, and the account portal is app.yogaworks.com. If you need to escalate your cancellation request or complaint, try these options:

• Check your cancellation confirmation email for a support contact address.
• Visit the Yogaworks Help Center or FAQ (if available in your account portal).
• Use the "Contact Us" form on theyogaworks.com if one exists.
• Contact the Department of Trade and Industry (DTI) in the Philippines for unresolved billing disputes. The DTI accepts complaints from consumers about unfair subscription practices.

Yogaworks may have a corporate mailing address listed in consumer databases, but this is not confirmed as an active customer service address. For fastest results, use your account portal or email if available.

Summary: take control of your yogaworks subscription

Cancelling Yogaworks is manageable when you know the exact steps and you have documentation to prove you followed through. The key is to cancel at least 2 to 3 days before your renewal date, cancel through all relevant channels (web account plus app store if applicable), and take screenshots of every step. Stopee empowers you to cancel with confidence, free from fear of unexpected charges or blocked access.

If Yogaworks charges you after you cancel, or if the company makes cancellation difficult, you have consumer rights under Philippine law. The Consumer Act of the Philippines gives you the power to request refunds, file disputes, and escalate to the DTI. Keep your evidence, stay calm, and know that you are not alone in this process.

Stopee has helped thousands of consumers cancel subscriptions, recover unauthorized charges, and understand their rights. Whether you are cancelling today or planning ahead, Stopee.com is your resource for clear, judgment-free guidance on every step of the cancellation journey.