Manage Yoga-Go

How to cancel Yoga-Go and stop being charged in the philippines

What is Yoga-Go and why you might want to cancel

Yoga-Go is a subscription-based fitness app that offers guided yoga and Pilates workouts delivered straight to your phone or device. You pay a monthly or annual fee to unlock access to a library of on-demand classes, personalized workout plans, and premium fitness content. If you signed up for a free trial, that introductory period eventually converts to a paid subscription unless you cancel beforehand.

Many Filipinos sign up expecting a straightforward workout app, then discover later that billing and cancellation details are frustratingly hard to locate. The app is available through web browsers, the Apple App Store, and Google Play, but the company does not publish Philippines-specific support channels, live chat, or a local hotline. That gap in customer service is exactly why understanding your cancellation options before you need them matters so much.

Common reasons you might cancel Yoga-Go

You might decide to cancel because the workout style does not match what you expected, you prefer to exercise offline or in a studio, you want to save money, or you simply stopped using the app. Whatever your reason, you have the right to cancel without penalty under Philippine consumer protection law, provided you act before your next renewal date.

The real frustration many users face is that cancelling through one channel (like your App Store account) does not always stop the recurring charge if your billing is linked elsewhere. That mismatch is exactly what Stopee helps thousands of consumers navigate every month.

How Yoga-Go billing works in the philippines

Yoga-Go charges you through one of several payment pathways: directly via your bank card or debit card, through a mobile wallet like GCash or Maya, via the Apple App Store, or through Google Play. The subscription typically renews automatically on the same day each month or year, depending on which plan you chose.

Here is the critical part: if your billing is set up through the Apple App Store or Google Play, you must cancel within those apps, not on the Yoga-Go website. Cancelling in the wrong place is the single most common reason people get charged again after they thought they had already stopped the subscription. That is why the first step in any cancellation process is identifying exactly where your payment is coming from.

How to identify where your Yoga-Go charges come from

Before you cancel, you need to know which billing channel your subscription is linked to. This step alone prevents most accidental re-charges.

Check your payment records

Open your phone and look at your last bank or credit card statement. Find the transaction labeled "Yoga-Go," "Welltech," or something similar. Write down the exact description and the date it was charged. If the description says "Apple" or "App Store," your subscription is managed through Apple. If it says "Google" or "Google Play," that is your billing channel. If it shows your bank or card company only, you are paying Yoga-Go directly.

Next, open your email and search for receipts from Yoga-Go, Apple, or Google. Save the most recent invoice. It will show you exactly which platform processed the charge and will include a subscription ID or order number.

Cross-check your app accounts

If you are unsure, check all three places right now:

• Apple App Store: Open Settings on your iPhone or iPad, tap your name at the top, select Subscriptions, and look for Yoga-Go in the list.
• Google Play: Open the Google Play app on your Android phone, tap your profile icon, select Payments and Subscriptions, then Subscriptions, and search for Yoga-Go.
• Yoga-Go website: Log in to your account at yoga-go.com, navigate to Account or Settings, and look for a Subscription or Billing section.

You might find Yoga-Go listed in more than one place. If that happens, you will need to cancel it in all of them to ensure no further charges hit your card.

How to cancel Yoga-Go step by step

Follow the exact cancellation process that matches where your payment is coming from. Each pathway is different, and completing the right one the first time prevents confusion and surprise charges.

Cancel Yoga-Go through the apple app store (iOS)

If your billing is managed by Apple, follow these steps exactly:

1. Open Settings on your iPhone or iPad.
2. Tap your name and profile picture at the very top.
3. Select Subscriptions.
4. Find Yoga-Go in the list and tap it.
5. Tap Cancel Subscription (or Turn Off Auto-Renewal, depending on your iOS version).
6. Confirm the cancellation when prompted.
7. Apple will show you a cancellation confirmation. Take a screenshot of this screen.
8. Check your email for a cancellation receipt from Apple within a few minutes.

Pro tip: Your access to Yoga-Go continues until the end of your current billing cycle. You are not charged immediately after cancelling, but you are also not entitled to a refund for the period you already paid for. Apple's system will still show Yoga-Go under Subscriptions until the final day of your cycle, which is normal.

Warning: Do not delete the Yoga-Go app from your phone. Deleting the app does not cancel the subscription. You must cancel through Settings first.

Cancel Yoga-Go through google play (Android)

If your billing is through Google Play, use this exact sequence:

1. Open the Google Play app on your Android phone or tablet.
2. Tap your profile icon in the top right corner.
3. Select Payments and Subscriptions.
4. Tap Subscriptions.
5. Find Yoga-Go and select it.
6. Tap Cancel Subscription.
7. Follow the on-screen prompts and select your reason for cancelling (optional but helpful for feedback).
8. Confirm the cancellation.
9. Google Play will send you a confirmation email to your registered Gmail address.

Pro tip: Like Apple, Google Play allows you to keep using Yoga-Go until your billing period ends. Your cancellation becomes effective on the renewal date, not immediately.

Warning: If you reinstall the app or sign in again after cancellation, you might accidentally reactivate the subscription. Log out completely and only reinstall if you genuinely intend to restart your paid plan.

Cancel Yoga-Go directly through the website or help center

If you paid Yoga-Go directly with a credit card, debit card, or bank transfer (not through an app store), cancel using your web account:

1. Visit yoga-go.com and log in with your email and password.
2. Navigate to Account Settings, Profile, or Subscription (the exact label varies).
3. Look for a Billing, Subscription, or Plan section.
4. Find the option labeled Cancel Subscription, Stop Recurring Billing, or Downgrade Plan.
5. Click or tap it and follow the confirmation steps.
6. You may be offered a retention discount or pause option. Only accept if you genuinely want to keep access. Otherwise, proceed to full cancellation.
7. Complete the cancellation and take a screenshot of the confirmation page.
8. Watch for a confirmation email within minutes. If you do not receive one within 2 hours, contact Stopee for escalation support.

Pro tip: Before you cancel on the website, check your next billing date. Cancelling a few days before that date ensures you have time to confirm the action took effect. If you cancel on the day before renewal and something goes wrong, you have zero buffer.

Warning: Some companies use dark pattern language like "Pause subscription" instead of "Cancel subscription." Pausing is not cancellation. The subscription will automatically resume after the pause period ends. Always choose full cancellation unless you specifically plan to reactivate.

What to do immediately after you cancel Yoga-Go

Cancellation is not complete until you have taken these verification steps. Many users think they are done after clicking cancel, only to discover weeks later that a charge still went through.

Confirm your cancellation in writing

Screenshot the cancellation confirmation screen and save the confirmation email that arrived in your inbox. Create a folder on your phone or computer labeled "Yoga-Go Cancellation" and store both the screenshot and email there. This documentation is your proof if a dispute arises later.

If you did not receive a confirmation email within 2 hours, return to your account and verify the subscription is no longer listed. If it is still showing as active, repeat the cancellation steps immediately. Do not assume silence means success.

Monitor your bank account and app store

For the next 5 to 7 days after cancellation, check your bank statement and app store accounts daily. Your access to Yoga-Go should remain active until your billing cycle ends, but no new charge should appear in your payment method after the cancellation date. If a charge does appear, note the exact date, amount, and reference number.

Some banks take 1 to 3 business days to process the final charge or confirm the cancellation, so do not panic if you see a pending transaction. But if the charge settles and it is dated after your cancellation, you have a refund case on your hands.

Keep your login credentials safe

Do not delete your Yoga-Go account or forget your password immediately after cancelling. You may need to log back in to prove the cancellation or to dispute a charge. Write down your username and keep it in the same folder as your screenshots.

Your refund rights and how to claim a refund

Under Philippine consumer protection law, specifically the Consumer Act of the Philippines (Republic Act No. 7394), you have the right to cancel a subscription and seek refunds for services not fully rendered. The law protects you from deceptive billing practices and unfair contract terms.

When you qualify for a refund

You are entitled to a refund in these situations:

• You cancelled before your free trial ended and were charged anyway.
• You cancelled on time but were charged after the cancellation date.
• You requested cancellation but the company billed you again in error.
• The subscription included hidden auto-renewal terms not clearly disclosed at sign-up.
• You cancelled within 14 days of your first charge if the terms did not clearly explain auto-renewal (under Philippine e-commerce and consumer protections).

Pro tip: Yoga-Go's terms may not be crystal-clear about auto-renewal, especially for users who signed up via a free trial. If the fine print buried the renewal clause, that strengthens your refund claim.

How to request a refund

If Yoga-Go charged you after cancellation or if you believe the charge was unauthorized, take these steps:

1. Gather your cancellation confirmation, bank statements, and all relevant emails.
2. Contact Yoga-Go's support team directly. Use their help center contact form at help-centre.yogago.welltech.com/en-us and explain the situation clearly, including dates and amounts.
3. Request a full refund for the disputed charge. Be specific: "I cancelled on [date], received confirmation #[number], but was charged again on [date] for [amount]. I request a full refund."
4. Allow 7 to 10 business days for a response.
5. If Yoga-Go refuses to refund you, escalate to your bank or payment provider (Apple, Google, or your card issuer) and file a chargeback or dispute claim.

Warning: Do not wait more than 90 days to dispute a charge with your bank. After 90 days, most banks stop accepting chargeback claims.

Common mistakes when cancelling Yoga-Go

Cancellation feels stressful because one small error can cost you money. Here are the traps most people fall into, and how to avoid them.

Cancelling in the wrong place

You delete the Yoga-Go app, thinking the subscription is gone. Or you cancel on the Yoga-Go website but your billing actually runs through Google Play. Weeks later, a charge appears on your card and you have no idea why. To prevent this, identify your billing source before you cancel anything. Refer back to the section on identifying your payment channel. That one step eliminates 70% of cancellation problems.

Assuming the free trial does not auto-renew

You sign up for a 7-day or 14-day free trial, use it once, then forget about it. The trial ends silently and the paid subscription begins automatically. You never received a reminder email or explicit warning. Under Philippine consumer law, companies must notify you clearly before charging for an auto-renewal. If Yoga-Go did not send you a reminder, you have grounds for a refund.

Cancelling too late

You decide to cancel but wait until the day after your renewal date. By then, Yoga-Go has already charged your card for the next month. Most companies do not refund charges that happened after the cancellation request was submitted. To avoid this, cancel at least 3 to 5 days before your renewal date. Check your next billing date in your account settings and set a phone reminder for 7 days before.

Not keeping proof

You cancel the subscription, lose the confirmation email, and then a charge appears three weeks later. Without proof of cancellation, disputing the charge becomes your word against theirs. Always screenshot the cancellation confirmation and save the email in a separate folder. This proof is essential if you need to file a dispute with your bank or escalate to Stopee for support.

Pricing and subscription plans for Yoga-Go in the philippines

Yoga-Go pricing varies depending on your billing cycle. Here is what you need to know before making a payment decision:

The exact peso amount for monthly and annual plans varies based on regional pricing and current promotions. Stopee recommends checking the Yoga-Go app directly or your account settings to see the current price in your area.

Your consumer rights and what the law says

Under the Consumer Act of the Philippines (Republic Act No. 7394) and related e-commerce regulations, you have specific legal protections when dealing with subscription services like Yoga-Go.

Your cancellation and refund rights

The law protects you in these ways:

• You have the right to cancel any subscription service without penalty or fee.
• The company must clearly disclose auto-renewal terms before you pay. Hidden or buried fine print is illegal.
• You have the right to request and receive a refund for charges made without your explicit informed consent.
• The company must provide you with a cancellation confirmation in writing (email counts).
• If you cancel within 14 days of your first charge, you may qualify for a full or partial refund, depending on the terms you agreed to.

If Yoga-Go refuses to refund you

If the company ignores your refund request or claims it cannot process one, you can escalate to the Department of Trade and Industry (DTI) Consumer Protection Division. The DTI has authority to investigate unfair business practices and can order Yoga-Go to refund you if the company violated the Consumer Act.

To file a complaint with the DTI:

1. Visit the DTI Consumer Protection Group website or visit a DTI office in your region.
2. File a written complaint with your cancellation proof, bank statements, and copies of all correspondence with Yoga-Go.
3. The DTI will contact Yoga-Go and attempt mediation.
4. If mediation fails, the DTI can hold a formal hearing and impose penalties on the company.

You do not need to hire a lawyer to file a DTI complaint. The process is free and designed to protect consumers exactly like you.

Preventive checklist to avoid charges after cancellation

Use this checklist every time you cancel a subscription. It takes 5 minutes and saves you from refund disputes.

• I identified which payment channel my subscription uses (App Store, Google Play, or direct).
• I found my next renewal date in my account settings.
• I cancelled at least 3 days before my next billing date.
• I followed the exact cancellation steps for my payment channel.
• I received a cancellation confirmation page and saved a screenshot.
• I received a confirmation email and saved it to a folder.
• I monitored my bank account for 7 days after cancellation to confirm no charge appeared.
• I saved my login credentials in case I need to dispute the cancellation later.

How stopee can help you cancel and resolve billing disputes

If your cancellation goes wrong or Yoga-Go keeps charging you despite your request to stop, Stopee has helped thousands of consumers in the Philippines navigate exactly this situation. Stopee offers personalized guidance, dispute letter templates, and escalation support to get your refund.

Visit Stopee at stopee.com to connect with our team. We understand the frustration of fighting unauthorized charges, and we know how to push back against companies that ignore cancellation requests. Stopee has the expertise and local knowledge to help you claim what you are owed under Philippine law.

Summary and next steps

Cancelling Yoga-Go is straightforward once you know which payment channel to use. Identify whether you pay through Apple App Store, Google Play, or directly. Follow the exact cancellation steps for your channel. Confirm in writing that the cancellation succeeded. Monitor your bank account to ensure no further charges appear. If a charge does occur after cancellation, request a refund and escalate to your bank or the DTI if needed.

The entire cancellation process takes 5 to 10 minutes if you do it right the first time. Mistakes happen because the company does not make the process obvious, not because you did anything wrong. That is exactly why Stopee exists. If you hit a snag, or if Yoga-Go refuses to honor your cancellation request, Stopee has helped thousands of consumers cancel subscriptions and recover disputed charges across the Philippines. Your consumer rights are real. Use them.