Manage Certified Keto Diet

How to cancel certified keto diet and stop unwanted charges in the philippines

Understanding certified keto diet and why you might need to cancel

Certified Keto Diet is a subscription-based fitness and nutrition platform that offers keto meal planning, recipe libraries, macro tracking tools, and progress monitoring features. The service operates on an auto-renewal model, which means your account automatically charges you at the end of each billing cycle unless you actively cancel beforehand.

The company is operated by Science22.com SIA, a Latvia-registered entity with their primary support hub located in Riga. If you subscribed through their main website, the App Store, or Google Play, you are bound by their renewal terms, which require cancellation requests to be submitted at least 72 hours before your next billing date to avoid being charged again.

How the subscription billing works

When you sign up for Certified Keto Diet, you agree to automatic renewal of your plan. This is standard across most fitness and nutrition apps, but it catches many users off guard. Your payment method is charged on the renewal date, and if you do not cancel within the required notice window, you will be billed for the next cycle.

From the Philippines, you may pay using a credit card, debit card, GCash-linked payment method, or Maya. The charges appear on your statement in Philippine pesos (PHP), converted from USD at the prevailing exchange rate. Many users report surprise charges because the cancellation process is not clearly signposted in the app or on the website.

What you are paying for

The Certified Keto Diet premium plan typically includes access to over 5,000 keto recipes, an unlimited food tracker, a macro calculator, a keto counter, and integration with fitness devices. Pricing usually ranges from around 282 PHP per month (approximately 4.99 USD) to 1,694 PHP per year (approximately 29.99 USD), depending on the plan you choose and any promotional offers you received at signup.

Many users sign up because the landing page emphasizes the diet benefits and recipe access, but the fine print about auto-renewal and the strict cancellation deadline gets missed. This is exactly the kind of consumer friction that Stopee exists to help you navigate and resolve.

Your consumer rights under philippine law

What the consumer act of the philippines (Republic act no. 7394) says about subscriptions

As a consumer in the Philippines, you are protected by the Consumer Act of the Philippines (Republic Act No. 7394). This law gives you the right to accurate product information, fair billing practices, and protection against deceptive marketing. If Certified Keto Diet has charged you without your explicit informed consent to auto-renewal, or if they continue billing after you have requested cancellation, you may have grounds to dispute the charge.

The law also requires that companies clearly disclose the terms of auto-renewal, including the frequency of charges, the amount, and how to cancel. If the cancellation method is hidden, unclear, or deliberately difficult to find, that is a violation of your consumer rights. Stopee recommends that you document every step you take to cancel, including screenshots and timestamps, because these will serve as evidence if you need to file a complaint.

Your right to dispute charges and request refunds

If you were charged after your cancellation request was submitted, or if you were never clearly informed about auto-renewal at the point of sale, you have the right to dispute that charge with your payment provider or bank. In the Philippines, the Bangko Sentral ng Pilipinas (BSP) oversees consumer banking protections, and your bank can file a chargeback or reversal on your behalf if the charge is deemed unauthorized or improper.

Additionally, if you cancel and are still charged, contact the Department of Trade and Industry (DTI) - which oversees consumer protection in the Philippines. You can file a complaint through the DTI hotline or website if the company refuses to refund you or stops responding to your cancellation request. Stopee has guided thousands of consumers through this process, and having an official complaint record strengthens your position.

How to cancel certified keto diet before you are charged again

Steps to prepare for cancellation

Before you submit a cancellation request, take five minutes to gather your information and protect your data. This preparation step prevents costly mistakes and ensures you have proof of what you cancellation attempt, which is critical if a dispute arises.

1. Log into your Certified Keto Diet account on the website or app and navigate to your account settings or subscription page.
2. Locate your next billing date. Write it down, along with the exact date and time you are cancelling. The company requires cancellation to be submitted at least 72 hours before this date.
3. Take three screenshots:
   • Your subscription plan name and renewal date
   • Your payment method and billing history
   • Your account email address and contact details on file
4. Export or save any meal plans, macro calculations, or food tracking data you want to keep, as access to your account will be revoked after cancellation is processed.
5. Check your email inbox for the most recent billing confirmation or receipt. Save this email.
6. Verify whether you subscribed directly on the website, through the Apple App Store, or through Google Play, as the cancellation method differs for each.

Cancel via the certified keto diet website

If you signed up directly on the Certified Keto Diet website, this is your primary cancellation route. Follow these steps to submit your cancellation request.

1. Go to certifiedketodiet.com/help and log in with your email and password.
2. Look for an account settings, subscription settings, or billing settings link, usually located in a dropdown menu under your profile name or avatar.
3. Find the subscription or membership section and select the option to "Cancel subscription," "Downgrade," or "End membership."
4. Read any final warning or retention offer. Do not be swayed by discounts or free trial offers unless you genuinely want to continue.
5. Select your reason for cancellation from the dropdown menu (cost, no longer interested, switching to another service, etc.). Pro tip: choose a specific reason, as this data helps Stopee and other advocates identify problematic business practices.
6. Confirm the cancellation. You should receive an immediate on-screen confirmation message with a cancellation reference number or confirmation code.
7. Check your email within 5 minutes. You should receive a confirmation email from support@certifiedketodiet.com. Save this email as proof of cancellation.
8. Warning: The company says cancellation takes up to 72 business hours to process. Do not assume you are cancelled until you receive a second email confirming the cancellation has been completed.

Cancel if you subscribed through apple app store

If you set up your Certified Keto Diet subscription through the Apple App Store on your iPhone or iPad, you must cancel through Apple, not through the Certified Keto Diet app itself. Apple controls the billing and cancellation for App Store subscriptions.

1. On your iPhone or iPad, open the Settings app.
2. Tap your name at the top of the screen, then select Subscriptions.
3. Find and tap Certified Keto Diet in the list of active subscriptions.
4. Tap Cancel Subscription (or "Turn Off" if it says Automatic Renewal is On).
5. Confirm your choice on the popup. Apple will ask for your reason; select one and proceed.
6. Apple will show you a final cancellation date (the last day you have access). Take a screenshot of this screen.
7. You will receive an email confirmation from Apple at your Apple ID email address. Save this email.
8. Pro tip: After cancellation, return to Settings > Subscriptions and confirm that Certified Keto Diet no longer appears in your active subscription list.

Cancel if you subscribed through google play

If you signed up for Certified Keto Diet through Google Play on an Android device, Google controls the subscription and billing, not the company directly. You must cancel through Google Play.

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon in the top right corner.
3. Tap Payments and subscriptions, then Subscriptions.
4. Find and tap Certified Keto Diet.
5. Tap Cancel subscription.
6. Follow the prompts, select your reason for cancellation, and confirm.
7. Google will display your subscription end date. Take a screenshot.
8. You will receive a confirmation email from Google. Save it for your records.
9. Warning: Some users report that Google Play still shows a subscription as active for a few hours after cancellation. This is normal. Return to the Subscriptions page after 24 hours to verify it has been removed.

What happens after you cancel certified keto diet

Timeline and access after cancellation

Cancellation can feel unclear because different things happen at different times, and many users worry they will still be charged. Here is the realistic timeline so you know what to expect.

Immediately after cancellation (0-2 hours): You will receive an on-screen confirmation and an email confirmation. Your account will still show active subscription details because the system is processing your request. Do not panic if your access is not immediately revoked.

Within 72 business hours: Certified Keto Diet will process your cancellation request. You will receive a second email confirming that your subscription has been cancelled and the date your access will end. This date is usually the same as your next billing date, so you do not lose paid access that you have already paid for.

On your cancellation end date: Your account access is revoked. You can no longer log in or use the app or website. This is permanent unless you choose to resubscribe.

Future billing: You will not be charged again after the cancellation end date. If you are charged after this date, it is an error and you should immediately contact your bank or payment provider to dispute it.

Common reasons for continued charges after cancellation

Even after you follow the cancellation steps correctly, some users report being charged again. This usually happens for one of these reasons.

• You cancelled the account but the subscription platform still has an active payment method on file and the cancellation request did not go through.
• You cancelled on the website but have a separate subscription active through the Apple App Store or Google Play. You must cancel all instances separately.
• The company claims to have never received your cancellation request due to a system error or delay. This is rare but does happen.
• You reactivated your account by logging back in, which some platforms interpret as a re-subscription request.

Pro tip: After your cancellation end date has passed, monitor your bank statement for 30 days to confirm no further charges appear. If you see a charge, document the date and amount immediately and contact your bank to file a dispute.

Refund eligibility and how to request one

When certified keto diet should refund you

Refunds are not automatic when you cancel. Most subscription services have a refund policy that covers specific scenarios, and Certified Keto Diet is no exception. You have the strongest case for a refund in these situations.

How to request a refund from certified keto diet

Start with a direct request to the company. Many companies will refund you if you ask politely and clearly, especially if your reason falls into one of the strong categories above.

1. Send an email to support@certifiedketodiet.com with the subject line: "Refund request for account [your email address]."
2. In the email body, include:
   • Your full name and the email address linked to your Certified Keto Diet account
   • The date you signed up and the date you requested cancellation
   • The amount you were charged and the date of the charge
   • Your reason for the refund request (e.g., "charged after cancellation," "auto-renewal was not clearly disclosed," "within trial period")
   • Attach your cancellation confirmation email and any screenshots of proof
3. Send the email and note the date and time you sent it. Give Certified Keto Diet 7 business days to respond.
4. If they deny the refund or do not respond within 7 days, proceed to the next step: disputing the charge with your bank.

Disputing the charge with your bank

If Certified Keto Diet refuses to refund you or does not respond, your bank can help you recover the money. In the Philippines, this process is called a chargeback or reversal.

1. Contact your bank (via phone, app, or branch) and ask to dispute a charge from Certified Keto Diet.
2. Provide your bank with:
   • Your account number and the date of the disputed charge
   • The charge amount in PHP
   • Your cancellation confirmation email
   • Your refund request email to Certified Keto Diet and any reply they sent
   • Screenshots of your subscription page showing the cancellation or the reason for disputing
3. Your bank will open a dispute case and may temporarily credit your account while they investigate.
4. The bank will contact Certified Keto Diet to ask them to provide evidence that the charge was authorized. If they cannot, the charge is reversed in your favor permanently.
5. You will receive a letter or email from your bank confirming the outcome within 30-60 days.

Pricing breakdown and what you actually pay

Monthly and annual plan costs

Certified Keto Diet offers flexible pricing, but the exact cost depends on which plan you choose and whether you are a new or existing subscriber. Here are the typical rates from the Philippines.

Common cancellation mistakes to avoid

Why cancellation attempts fail (and how to prevent it)

Cancelling should be simple, but many people repeat the same mistakes and end up getting charged anyway. Understanding these pitfalls will protect you and save you money and frustration.

Mistake 1: Cancelling through the wrong channel. If you subscribed through Google Play but you try to cancel on the Certified Keto Diet website, your cancellation will not go through. The subscription platforms (Apple, Google, website) are separate systems. You must cancel where you subscribed. Check your original signup confirmation email to see which platform you used, then cancel through that exact platform. Stopee users often make this mistake because they assume the app and website are connected.

Mistake 2: Deleting the app instead of cancelling the subscription. Removing the Certified Keto Diet app from your phone does not cancel your subscription. The app is just the interface. Your subscription remains active with your payment method and you will continue to be charged. You must follow the cancellation steps in this guide, not just delete the app.

Mistake 3: Cancelling too close to your billing date. The company requires cancellation to be submitted at least 72 hours before your next billing date. If you submit a cancellation request 48 hours before your billing date, it will be too late and you will be charged. Check your next billing date now and mark a reminder in your phone for 3 days before that date.

Mistake 4: Not saving your cancellation confirmation. If you do not screenshot or save your cancellation confirmation email, you have no proof that you cancelled if a dispute arises. Always save the confirmation immediately. Do not rely on your memory or email to be searchable later.

Mistake 5: Assuming the account is cancelled without verifying. After you submit a cancellation request, log back into your account 24-48 hours later to verify that the cancellation status has changed from "Active" to "Cancelled" or "Pending cancellation." If it still shows "Active," send another cancellation request or contact support to confirm they received your first request.

Pro tip: Stopee recommends that you set a phone reminder for your billing date minus 5 days. This gives you a safety window to cancel if you have not already done so.

What to do if certified keto diet keeps charging you after cancellation

Escalation steps if the company will not cooperate

If you have cancelled but Certified Keto Diet continues to charge you, or if the company refuses to acknowledge your cancellation request, you have formal escalation options available. Do not feel powerless; these agencies exist to protect you.

1. Contact the company one more time with a formal demand letter. Send a registered email (or regular email with read receipt) to support@certifiedketodiet.com with the subject "Final refund demand - [your name]." State that you cancelled on [date], provide your cancellation confirmation number, and demand a full refund within 7 days. Keep this email for your records.
2. File a complaint with the Department of Trade and Industry (DTI). If the company does not respond within 7 days, go to dti.gov.ph and file a formal consumer complaint. Include your cancellation proof, refund request email, and evidence of the unwanted charges. The DTI will investigate and contact the company on your behalf.
3. Dispute the charge with your bank. Contact your bank or payment provider (Metrobank, BDO, GCash, Maya, etc.) and explain that you cancelled a subscription but continued to be charged. Your bank will open a chargeback dispute and request that Certified Keto Diet provide proof of your authorization. If they cannot, the charge is reversed.
4. Report the company to the Bangko Sentral ng Pilipinas (BSP). If the company is operating in the Philippines and processing payments through a Philippine bank, you can file a complaint with the BSP Consumer Protection Department about unfair billing practices.

Stopee has helped thousands of consumers successfully recover unauthorized charges by following this escalation path. Most cases are resolved at the bank chargeback stage because companies do not want to deal with the administrative burden of disputing charges.

Cancellation checklist and confirmation checklist

Before you cancel: your preparation checklist

• I have logged into my Certified Keto Diet account and identified my next billing date.
• I have confirmed I am cancelling at least 72 hours before my billing date.
• I have checked my signup confirmation email to confirm whether I subscribed on the website, Apple App Store, or Google Play.
• I have taken screenshots of my current subscription plan, next billing date, and payment method.
• I have exported or saved any meal plans, tracker data, or recipes I want to keep.
• I have saved my most recent billing confirmation email from Certified Keto Diet or my payment provider.

After you cancel: your verification checklist

• I received an on-screen confirmation message with a cancellation reference number or confirmation code.
• I received a cancellation confirmation email from support@certifiedketodiet.com or from Apple/Google Play within 5 minutes of submitting my request.
• I saved this confirmation email in a folder labeled "Subscriptions" or "Cancellations" for future reference.
• I logged back into my account 24-48 hours later and verified that my subscription status changed to "Cancelled" or "Pending cancellation".
• I noted the final cancellation end date (when my access will be revoked) and set a reminder to monitor my bank statement for 30 days after this date.
• I did not receive any unexpected charges between my cancellation date and my scheduled end date.
• On or shortly after my cancellation end date, my access to the app or website was revoked (I can no longer log in).

Contact information and escalation address

Where to reach certified keto diet and escalation agencies

If you need to contact the company directly or file a formal complaint, use these verified contact details.

Should you cancel certified keto diet: the pros and cons

Reasons to keep your subscription

• You are actively following a keto diet and the 5,000-plus recipes and meal planning tools are helping you stay on track.
• The macro tracker and fitness device integration are genuinely saving you time compared to manual tracking.
• You are within a promotional trial period and the full-price cost has not yet kicked in.
• You have already paid for the month and cancelling mid-cycle will not give you a refund for unused days.

Reasons to cancel certified keto diet

• You have stopped following keto and the recipes and tools are no longer relevant to your diet.
• You found a cheaper alternative or a free meal planning app that meets your needs.
• The monthly cost (₱282 or more) is stretching your household budget or overlapping with other subscriptions you pay for.
• You signed up for a trial and forgot to cancel before it converted to a paid subscription.
• You have experienced poor customer service, billing errors, or the company refuses to respond to your cancellation requests.
• You are not using the app or website regularly and the subscription cost does not justify the value.
• You are moving to a different meal planning system or lifestyle that does not center on keto.

Pro tip: Review your subscription costs once every three months. Many Filipinos have multiple subscriptions (streaming, fitness, meal planning) and do not realize how much they spend collectively each month. Stopee recommends an annual audit of all your active subscriptions in January so you can make informed decisions about which ones to keep and which ones to cancel.

Summary and next steps

You now have the power to cancel certified keto diet confidently

Cancelling a subscription should not be a frustrating or stressful process. By following the steps in this guide, you understand exactly how Certified Keto Diet's billing works, what your consumer rights are under Philippine law, and how to cancel through whichever platform you subscribed on. Most importantly, you know what to do if the company tries to charge you after you have already cancelled.

The key to a smooth cancellation is preparation and documentation. Take screenshots, save confirmation emails, verify cancellation status 24-48 hours after submitting your request, and monitor your bank statement for 30 days after your cancellation end date. If anything goes wrong, you have the reference numbers and evidence you need to dispute unauthorized charges or file a formal complaint with the DTI.

Your money is your money, and you have the right to cancel any subscription without penalty or continued charges. Do not be intimidated by auto-renewal terms or complex cancellation processes. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges by using the exact framework you have just learned. If you encounter resistance from Certified Keto Diet or have questions about your specific cancellation, reach out to Stopee at stopee.com for personalized support. You deserve clarity, transparency, and control over your subscriptions.