Manage Dw Fitness First

How to cancel dw fitness first and avoid surprise charges in the philippines

Why cancelling dw fitness first matters to your budget

Dw Fitness First is a premium gym membership sold in the Philippines through Evolution Wellness Philippines Inc., and it charges you every month whether you visit or not. If you have signed up for a recurring membership, you are locked into an agreement that continues until you formally cancel in writing. The frustration many members face is that Fitness First does not offer a self-service cancellation option in its member portal, which means you must go through email or visit your home club in person to stop the charges.

Cancellation delays or missed deadlines often result in additional unwanted billing cycles. Stopee has reviewed hundreds of cancellation complaints from Philippine gym members, and the most common issue is that members assume their membership ends when they stop using the gym, only to discover weeks later that they are still being charged. This guide walks you through the exact process to cancel Dw Fitness First without losing money to surprise fees.

What you are actually paying for

Your Dw Fitness First membership covers access to fully equipped gym facilities, regular group fitness classes, and facilities at your home club. The membership does not automatically include personal training sessions, but you can purchase those separately. Many members also pay an upfront joining fee and administration fee at the time of sign-up, and these fees are non-refundable even if you cancel within weeks.

The core recurring charge appears on your bank account or credit card every month. Current published pricing in the Philippines includes Lifestyle Membership at around ₱2,995 per month, Premier Membership at ₱3,295 per month, and various annual plans, though exact rates vary by location and current promotions.

Why you might want to cancel

Life circumstances change, and so do fitness goals. You may have relocated outside your home club service area, switched to a cheaper gym, or simply stopped using the facilities. Financial hardship is also a valid reason-if you cannot afford the monthly fee, cancellation is your right. Whatever your reason, Stopee believes you deserve a straightforward, transparent cancellation process without unnecessary delays or hidden charges.

Your consumer rights when cancelling a gym membership in the philippines

The Consumer Act of the Philippines (Republic Act No. 7394) protects you as a consumer and sets clear rules for how businesses must treat cancellation requests. Understanding your rights is the first step to cancelling without losing money or becoming frustrated.

What the consumer act of the philippines says about gym cancellations

Under the Consumer Act, you have the right to cancel any service contract, and the company must honour your cancellation request if you follow the correct procedure. Fitness First's terms state that cancellation takes effect only after one full calendar month's written notice given from the 1st day of the month. This means if you submit notice on July 15, you must wait until August 31 for the cancellation to take effect-not July 31.

The law also protects you from being charged after your cancellation date. If Fitness First continues to bill you after your membership ends, that is an unlawful charge, and you have the right to request a refund. Additionally, joining fees and administration fees that were already paid are generally non-refundable under Fitness First's published terms, but if the company failed to provide the service or misrepresented the terms, you may have grounds to dispute those charges through Stopee or your bank's dispute process.

Who to escalate to if fitness first refuses to cancel

If Fitness First ignores your cancellation request or continues charging you after the cancellation date, you can escalate to the Department of Trade and Industry (DTI), which enforces consumer protection laws in the Philippines. The DTI handles complaints about unfair contract terms and non-compliance with consumer rights. You can file a complaint at the nearest DTI regional office or through their online portal at dti.gov.ph.

You also have the right to dispute fraudulent or unauthorized charges through your bank or credit card company. If Fitness First charges you after your cancellation date, request a chargeback or dispute within 60 days of the unauthorized transaction. Stopee recommends keeping all cancellation confirmations and billing records so you have proof when filing a chargeback or DTI complaint.

Cancellation methods for dw fitness first

Fitness First offers two official ways to cancel your membership: by email to the Member Services Team or in person at your home club. Each method has advantages and risks, and Stopee recommends choosing the one that leaves you with the most clear written proof.

Method 1: email cancellation to member services

Email is the safest cancellation method because it creates an automatic paper trail. You send your request to the official support email, and the company must acknowledge and process it. However, email responses can be delayed, so you must send your cancellation notice well in advance of the one-month deadline.

Send your cancellation email to ph.membersupport@fitnessfirst.com.ph. Member Services hours are Monday to Friday 6:00 AM to 9:00 PM, and Saturday to Sunday 10:00 AM to 9:00 PM. Response times typically range from 24 to 48 hours, though delays do occur during peak periods.

Method 2: in-person cancellation at your home club

Cancelling in person at your home club is faster if you live near the gym and can visit during operating hours. You request a cancellation form, complete it, and submit it to the Front of House Manager. Ask for a stamped receipt or acknowledgement before you leave so you have proof of submission. This method avoids email delays but requires a physical visit.

Step-by-step guide to cancel dw fitness first

Follow these exact steps to cancel your membership safely and ensure you do not get billed after your cancellation date.

Before you submit any cancellation request

Preparation prevents mistakes and ensures your cancellation goes through smoothly. Gather the following information before contacting Fitness First.

1. Write down your full name as it appears on your membership card.
   • Check your membership card or latest billing statement if you are unsure.
2. Note your home club name and location.
   • This is the club where you registered the membership.
3. Record your membership number if visible on your card or billing notice.
   • If you do not have it, Fitness First can look it up using your name and phone number.
4. Check your latest billing date and the amount you are currently paying.
   • Take a screenshot of your bank statement or email receipt.
5. Confirm the date you joined and any minimum contract period mentioned in your agreement.
   • You cannot cancel during the minimum contract period unless you have a valid legal reason (relocation, medical grounds).
6. Prepare the email address you registered with Fitness First.
   • You will use this to send your cancellation request.

Pro tip: Take screenshots or photos of your membership card, latest billing notice, and any emails from Fitness First. These become your proof if there is a dispute later.

How to cancel by email (recommended method)

Email cancellation is the safest route because it creates a timestamped record of your request. Follow these steps exactly.

1. Open your email and compose a new message to ph.membersupport@fitnessfirst.com.ph.
   • Use the email address registered with Fitness First if possible.
2. Write a clear, professional cancellation request with the following information:
   • Your full name as shown on your membership.
   • Your membership number or home club name and join date.
   • A clear statement: "I request to cancel my Dw Fitness First membership effective [DATE]."
   • The cancellation date must be at least one full calendar month from the 1st of the following month.
   • Your contact phone number and current email address.
3. Example cancellation email:
   • "Hello, I request to cancel my Dw Fitness First membership for [Your Name], membership number [XXXX], effective August 31, 2024. Please confirm receipt and processing of this request. You can reach me at [phone number] or [email address]. Thank you."
4. Send the email and note the exact date and time sent.
   • Screenshot the sent email from your Sent folder as proof.
5. Wait for a response from Member Services.
   • Responses typically arrive within 48 hours during business hours.
   • If you do not hear back within 3 business days, send a follow-up email.
6. Once Member Services confirms your cancellation, save the confirmation email.
   • This is your proof that cancellation was processed.

Warning: Do not assume your membership is cancelled just because you sent an email. You must receive written confirmation from Fitness First. If the confirmation does not arrive, follow up within 7 days to avoid missing the cancellation deadline.

How to cancel in person at your home club

If you prefer face-to-face cancellation or need to cancel urgently, visit your home club during operating hours.

1. Visit your home club in person during operating hours.
   • Bring your membership card and a valid photo ID.
2. Ask the Front of House Manager or reception staff for a cancellation form.
   • Do not accept verbal confirmation alone; request a physical form.
3. Complete the form with the following details:
   • Your full name and membership number.
   • The date you want the cancellation to take effect.
   • Remember the one-month notice rule: if you cancel on July 1, your membership ends on August 31.
   • Your contact phone number and email address.
4. Submit the form to the staff member and ask them to stamp or sign it as received.
   • Keep the stamped copy for your records.
5. Ask the staff member to confirm that the form has been submitted to the Member Services Team.
   • Request a written receipt or acknowledgement.
6. Take a photo of the completed and stamped form as backup proof.
   • Store this photo safely on your phone or cloud storage.

Pro tip: Visit during quieter hours (mid-morning or early afternoon on weekdays) so staff have time to help you properly. Avoid peak hours like early mornings and evenings when staff are busy with gym traffic.

Pricing and membership plans you might be cancelling

Understanding what you are paying for helps you identify refundable versus non-refundable charges when you cancel. Here is a breakdown of typical Dw Fitness First pricing in the Philippines.

Important note: Current rates may vary by club location and active promotions. Contact Fitness First directly at ph.membersupport@fitnessfirst.com.ph or (02) 8511 9300 to confirm your exact charges before cancelling.

What happens after your cancellation takes effect

Once your cancellation date arrives, you enter a critical window where billing errors most commonly occur. Stopee recommends staying alert for the next 60 days to catch any unauthorized charges.

Immediately after cancellation

Your membership ends on the date specified in your cancellation confirmation. You should no longer have access to the gym facilities or member services. On your next scheduled billing date (if the date has not already passed), you should see no charge on your bank account or credit card. Check your statement carefully.

If you paid for an annual membership and cancelled partway through the year, Fitness First may owe you a pro-rated refund for unused months. However, this is not automatic. You may need to request it in writing within 30 days of the cancellation date by emailing ph.membersupport@fitnessfirst.com.ph with "Refund Request" in the subject line.

Monitoring for unauthorized charges

Check your bank or credit card statement for 60 days after your cancellation date. If you see any charges from Fitness First after your cancellation date, that is an unauthorized transaction. Document the charge with a screenshot or statement printout.

Contact your bank or credit card company immediately to dispute the charge. Most banks allow you to dispute transactions within 60 days. Provide them with your cancellation confirmation email as evidence that you cancelled before the charge was applied.

Warning: Do not wait weeks to report unauthorized charges. File a dispute within 7 days of noticing the unwanted charge so your bank has time to investigate and process your refund.

What you will not get back

Fitness First's published terms state that joining fees, administration fees, and initiation charges are non-refundable. If you paid a ₱1,500 joining fee when you signed up, that is gone. However, if the company misrepresented the service or failed to deliver on promised facilities, you may have grounds to dispute that fee through your bank or the DTI.

Common mistakes that delay cancellation or cost you money

Many members make preventable errors that either extend their billing cycle or result in a dispute. Learning what to avoid puts you in control of your cancellation.

Mistake 1: assuming the membership ends when you stop visiting

This is the most expensive mistake. Fitness First does not cancel your membership automatically just because you stop using the gym. Your membership continues to bill until you formally submit a written cancellation request and receive confirmation. Some members have been charged for months after their last visit without realizing it.

Mistake 2: missing the one-month notice deadline

The one-calendar-month notice rule is strict. If you submit cancellation notice on July 20, you have missed the July 1 cutoff, so your cancellation takes effect on August 31, not July 31. This extends your billing by an extra month. Always count backwards from the 1st of the month when planning your cancellation.

Mistake 3: sending cancellation requests to general social media or wrong email addresses

Fitness First monitors many contact channels, but cancellation requests sent to Instagram DMs, Facebook comments, or general inquiry emails often get lost. Always send cancellation requests to the official Member Services email: ph.membersupport@fitnessfirst.com.ph. This is the only email address guaranteed to reach the person who processes cancellations.

Mistake 4: not requesting written confirmation

Verbal assurances from gym staff that "your cancellation is in the system" are not sufficient proof. If a staff member tells you your cancellation is complete but you never receive a written confirmation email, you have no proof. Always insist on written confirmation before leaving the gym or ending the email conversation.

Mistake 5: cancelling during the minimum contract period without valid cause

Most Dw Fitness First memberships carry a 12-month minimum contract period. If you cancel before this period ends, Fitness First may refuse to cancel unless you have a valid reason (relocation outside the service area, medical grounds, financial hardship verified by documentation). Check your membership agreement to confirm your contract end date before submitting a cancellation request.

Your cancellation checklist

Use this checklist to ensure you have completed every step and have all necessary proof before your cancellation takes effect.

• I have gathered my membership number, full name, and home club name.
• I have taken screenshots of my latest billing statement and membership card.
• I have calculated the correct cancellation date (one full calendar month from the 1st).
• I have confirmed that my membership is past the minimum contract period (or I have documented valid cause for early cancellation).
• I have submitted my cancellation request by email to ph.membersupport@fitnessfirst.com.ph or in person at my home club.
• I have received written confirmation from Fitness First acknowledging my cancellation request.
• I have saved the confirmation email or stamped in-person form as proof.
• I have noted the cancellation effective date on my calendar.
• I am monitoring my bank and credit card statements for charges after the cancellation date.
• If a charge appears after the cancellation date, I am ready to file a dispute with my bank or credit card company within 60 days.

Comparison: cancelling dw fitness first versus other philippine gym memberships

How does Fitness First's cancellation process compare to other premium gyms in the Philippines? Here is what you should know about your options.

Key takeaway: Most Philippine gyms do not offer self-service online cancellation, which is why cancellation often requires email or in-person visits. Stopee simplifies this process by submitting cancellation requests on your behalf and tracking confirmation until your membership officially ends.

Contact information and where to escalate if fitness first refuses to cancel

If Fitness First ignores your cancellation request or continues charging after your cancellation date, here is where to go next.

Fitness first philippines contact details

Member Services email: ph.membersupport@fitnessfirst.com.ph

Phone: (02) 8511 9300

Operating hours: Monday to Friday 6:00 AM to 9:00 PM, Saturday to Sunday 10:00 AM to 9:00 PM (Philippine Standard Time)

Website: fitnessfirst.com.ph

If fitness first does not respond or continues to bill you

File a formal complaint with the Department of Trade and Industry (DTI). The DTI enforces consumer protection laws in the Philippines and can force Fitness First to honour your cancellation and refund unauthorized charges.

DTI Contact: Visit your nearest DTI regional office or file online at dti.gov.ph

You can also dispute the charge through your bank or credit card issuer if Fitness First charges you after your cancellation date. Contact your bank's dispute department and provide them with your cancellation confirmation email as evidence.

Stopee can help if the process becomes overwhelming

If email templates, deadlines, and back-and-forth communication feel overwhelming, Stopee offers cancellation support for Philippine gym memberships including Dw Fitness First. Stopee submits your cancellation request on your behalf, tracks confirmation, and escalates if Fitness First refuses to cancel. Stopee has helped thousands of consumers cancel gym memberships without stress or surprise charges, and our service is designed specifically for situations like yours.

Summary and next steps

Cancelling Dw Fitness First requires one calendar month's written notice submitted by email to ph.membersupport@fitnessfirst.com.ph or in person at your home club. You must receive written confirmation that your cancellation has been processed, and then monitor your billing for the next 60 days to ensure no unauthorized charges appear. Your consumer rights under the Philippine Consumer Act protect you if Fitness First ignores your cancellation or continues billing after the cancellation date.

The most common cancellation mistakes are assuming your membership ends when you stop visiting, missing the one-month notice deadline, and failing to request written confirmation. Use the checklist provided above to ensure you have completed every step safely.

If the process feels complicated or if Fitness First refuses to honour your cancellation, Stopee is here to help. Stopee has supported thousands of consumers through gym cancellations in the Philippines, and we know exactly what Fitness First requires to process cancellations quickly. Visit stopee.com to learn how Stopee can submit your cancellation on your behalf, track confirmation, and ensure you are never charged again after your cancellation date takes effect.