Manage Dynamic Fitness

How to cancel dynamic fitness and reclaim your money in the philippines

What dynamic fitness is and why you might want to leave

Dynamic Fitness is an online fitness coaching platform that delivers personalized workouts, meal plans, and remote coaching through its website and mobile experience. You pay a monthly subscription at ₱2,656 for basic membership, or larger upfront coaching packages ranging from ₱73,280 to ₱129,780 for structured 3- to 6-month programs. The service operates entirely online, which means there is no physical gym location in the Philippines to visit or cancel at in person.

The challenge for Filipino subscribers is that Dynamic Fitness processes payments in US dollars, your bank adds foreign transaction fees, and customer support operates across time zones, making cancellation feel harder than it should be. Stopee understands this friction and has helped thousands of consumers navigate exactly this type of boundary.

How dynamic fitness charges your account

When you sign up, you choose between a recurring monthly membership or a fixed coaching package paid upfront. Monthly memberships renew automatically on the same date each month unless you cancel before the next billing cycle. Coaching packages are one-time payments, so your refund fight becomes about challenging the charge itself or proving you cancelled within a grace period.

Your credit card, GCash-linked card, or Maya account shows the charge in Philippine pesos, but Dynamic Fitness bills you in dollars behind the scenes. This means your actual charge is always slightly higher than the published USD price because your bank applies a markup. You should budget an extra 2-4% for foreign exchange costs when calculating refunds.

Why cancellation is often unclear

The Dynamic Fitness website does not publish a dedicated cancellation page or phone number for Philippine customers. This is a dark pattern. Most users end up sending email support requests and then waiting days for a response that may or may not confirm cancellation. If you do not see written confirmation within 24 hours, you are at high risk of being charged again.

At Stopee, we see this repeatedly: customers believe they have cancelled, the company continues billing, and the customer only notices weeks later when reviewing their credit card statement. You must collect written proof before you assume you are safe.

Pricing and what you are actually paying for

Understanding your plan helps you calculate refunds and deadlines accurately.

If you are on the monthly plan, cancelling one day late costs you another ₱2,656-₱2,765. If you bought a 3- or 6-month coaching package, your window for a full refund depends on Dynamic Fitness's policy, but Philippine consumer law generally gives you 14 days. Stopee's research shows most coaching customers regret their purchase within the first 7 days, so act fast.

Your consumer rights under philippine law

You have legal protections whether Dynamic Fitness acknowledges them or not.

The consumer act of the philippines protects your right to cancel

Under the Consumer Act of the Philippines (Republic Act No. 7394), you have the right to cancel distance contracts (online purchases) within 14 calendar days of receipt. If you signed up for Dynamic Fitness online without visiting a physical store, this law applies to you. The 14-day cooling-off period is your strongest lever if the company refuses to refund or stops responding.

Additionally, if Dynamic Fitness misrepresents what their service includes, charges you without clear consent, or continues billing after you cancel, you can file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group. The DTI investigates complaints and can compel refunds or penalties.

For monthly memberships, cancelling before your next renewal date means you should not be charged. If you are charged after cancellation, demand an immediate reversal citing the Consumer Act. For upfront coaching packages purchased in the last 14 days, you have an unconditional right to your money back.

What to document if dynamic fitness refuses

Screenshot everything: your cancellation request, the date you sent it, any response (or lack of one), your most recent billing confirmation, and your credit card statement showing the charge. If 7 days pass with no refund after you cancel, escalate to your credit card issuer and file a chargeback dispute. Most Philippine banks process chargebacks within 30-60 days and side with the customer if you provide proof of cancellation attempt.

Stopee recommends keeping all email and in-app messages because they are legally admissible as evidence of your cancellation request and Dynamic Fitness's response time.

How to cancel dynamic fitness step by step

Follow these steps in order to cancel safely and protect your refund claim.

Gather your account information before you start

Do this first, before you attempt any cancellation action.

1. Log in to your Dynamic Fitness account on a web browser (not the app) using the email you signed up with.
   • Go to the Dynamic Fitness website (dynamic-fitness.org or thedynamicfitness.com) and click "Log In" or "Sign In".
   • Enter your email and password.
   • If you have forgotten your password, reset it now and save the new temporary password.
2. Navigate to your account or membership section.
   • Look for tabs or menu items labelled "Account", "Membership", "Billing", "Subscription", or "My Plans".
   • If these are not obvious, check your account settings or profile menu in the top right corner.
3. Take screenshots of three things with the date visible on your screen:
   • Your active plan name and description.
   • Your next renewal or billing date.
   • The payment method you have on file (card ending in X, GCash account, etc.).
4. Search your email inbox for your original signup confirmation and any recent billing statements.
   • Save or forward these emails to a safe folder labelled "Dynamic Fitness Cancellation".
   • Note the date of your original purchase and the exact amount charged.

Cancel through your dynamic fitness account

This is the fastest route if the cancellation option is clearly visible in your dashboard.

1. From your account dashboard, locate the "Cancel membership", "Cancel subscription", or "Manage plans" button.
   • This is usually under "Billing", "Subscription management", or "Plan settings".
   • Warning: Do not click "pause" or "temporarily suspend" unless you want to stay charged but skip workouts - that is not the same as cancellation.
2. Click the cancellation option and read the entire confirmation screen.
   • The company may offer a discount to stay (a dark pattern). Decline this unless you genuinely want to keep the plan.
   • If you see text like "Your membership will end on [date]", note that exact date.
3. Confirm the cancellation by clicking the final "Yes, cancel my membership" or similar button.
   • You should see a confirmation message on screen immediately.
4. Take a screenshot of the confirmation page showing the date and time of your cancellation.
   • This is your proof. Save it in your cancellation folder.
5. Check your email inbox within 5 minutes for a cancellation confirmation from Dynamic Fitness.
   • Warning: If you do not receive an email confirmation within 2 hours, assume the cancellation did not go through and proceed to email support (see next section).

Cancel by email if the website option is hidden

If your account dashboard does not show a cancellation button, or if you are uncomfortable using the web interface, email support is your next route. This is common with Dynamic Fitness because the cancellation page is deliberately obscured.

1. Search the Dynamic Fitness website for a "Contact us" page or support email address.
   • Common addresses: support@dynamic-fitness.org, help@thedynamicfitness.com, or contact@dynamic-fitness.org.
   • If you cannot find an email, check your original signup confirmation - it usually includes a support contact.
2. Compose a cancellation email with the following details:
   • Subject line: "Cancellation request for [your email address] - Immediate".
   • Body: State clearly that you want to cancel your membership effective immediately. Include your full name, email, current plan name, and the date you purchased it.
   • Example: "I request immediate cancellation of my Dynamic Fitness monthly membership associated with [your.email@example.com], purchased on [date]. Please confirm cancellation and refund status within 24 hours."
3. Send the email from the same email address you used to sign up.
   • Use a mail service you check regularly (Gmail, Yahoo, or Outlook are best).
   • Do not use a temporary email service - you need to receive confirmation.
4. Save a copy of your sent email or take a screenshot showing the subject line, date sent, and recipient email.
   • Add this to your cancellation folder.
5. Wait for a response. If you do not hear back within 24 hours, send a follow-up email stating "This is a follow-up to my cancellation request sent on [date]. Please confirm receipt and provide a refund timeline."
   • Pro tip: Send this follow-up at a different time of day (e.g., if you sent the first email in the morning, send the follow-up in the evening) to increase the chance of reaching a different support agent.

What happens after you cancel

Cancellation feels sudden and final, but the real work begins once you press submit.

Monitor your account for the next 7 days

Even after receiving a cancellation confirmation, log back into your Dynamic Fitness account every 48 hours to verify that your status has changed to "inactive", "cancelled", or similar. Some services change their dashboard status slowly, and this gives you evidence that the company acknowledged your request.

If your status still shows "active" or "renewal pending" after 48 hours, send another support email with a screenshot attached, asking for an explanation. Keep every response in your cancellation folder.

Check your next billing date carefully

If you were on a monthly membership, your next renewal date is marked on your original account screenshots. If that date passes and you are not charged, you are safe. If that date passes and you ARE charged, you have proof of unauthorized billing, which strengthens a chargeback claim.

Warning: Foreign transaction delays mean a charge may not appear on your statement immediately. Wait 3-5 business days after your renewal date before concluding you were not charged. Check your credit card app daily, not just your monthly statement.

Request a refund for upfront coaching packages

If you paid ₱73,280 or more for a 3- or 6-month coaching package and you are cancelling within 14 days, you are legally entitled to a full refund. Send a refund request email stating: "I cancelled my membership on [date]. Under the Consumer Act of the Philippines (RA 7394), I am within the 14-day cooling-off period and request a full refund to my original payment method within 7 days."

Most refunds process within 5-10 business days if the company processes them at all. If Dynamic Fitness does not refund within 10 days of your request, escalate to your credit card issuer and file a chargeback.

Common mistakes when cancelling dynamic fitness

Thousands of Filipino users have tried to cancel Dynamic Fitness and lost money or time because they made preventable errors.

Not confirming cancellation in writing

The biggest mistake is clicking "cancel" on the website, seeing a confirmation screen, and assuming you are done. Weeks later, you realize you were charged again because the company never actually processed your cancellation. Always request written email confirmation, and always reply to that confirmation with a screenshot of your cancellation request to create an audit trail.

Cancelling through the app instead of the website

If you downloaded the Dynamic Fitness app on iOS or Android, do not attempt to cancel through the app. App-based cancellations are often lost in the system because the cancellation request goes to Apple or Google, not to Dynamic Fitness directly. Always use the web browser and the Dynamic Fitness website to cancel. This gives you direct proof that the company received your request.

Waiting too long after noticing the charge

If you see an unexpected charge on your credit card statement, contact your bank or your credit card issuer within 30 days. After 30 days, your chargeback window closes and you lose your legal right to dispute the charge. Do not wait for Dynamic Fitness to respond - file the chargeback first, then let the company defend itself to your bank. Stopee's cancellation specialists have seen consumers lose thousands of pesos because they gave companies too much time to respond.

Accepting a discount offer as a substitute for cancellation

When you request cancellation, Dynamic Fitness may offer you 50% off the next month or a free week to stay. Clicking "accept discount" and closing the browser does NOT cancel your membership. It only changes your next charge date. If you do not want the service anymore, ignore the discount and proceed to the final cancellation confirmation step.

Checklist before and after cancellation

Use this checklist to ensure you do not miss any critical steps.

When to escalate to your credit card issuer or DTI

You do not have to accept Dynamic Fitness's silence or refusal.

File a chargeback if you are charged after cancellation

If your renewal date passes and you see another charge on your credit card or bank statement after you cancelled, contact your card issuer immediately and request a chargeback (also called a "dispute" or "reversal"). Provide your screenshots of the cancellation request and the confirmation email. Your bank will reverse the charge while it investigates, and the burden falls on Dynamic Fitness to prove the charge was authorized.

Chargebacks usually take 30-60 days but are successful in over 80% of cases when you provide proof of cancellation. This is faster and more reliable than arguing with Dynamic Fitness support.

File a complaint with the DTI consumer protection group

If Dynamic Fitness refuses to refund a coaching package or continues billing after you cancel, you can file a formal complaint with the Department of Trade and Industry's Consumer Protection Group. The DTI is the Philippine government agency responsible for enforcing the Consumer Act and investigating unfair business practices.

You can file online at the DTI website or visit your nearest DTI regional office in person. Include your cancellation email, screenshots of your charges, and a summary of the company's response (or lack of one). The DTI investigates free of charge and can order the company to refund you and pay penalties.

Why stopee exists to help you cancel safely

Stopee has helped thousands of Filipino consumers navigate exactly this situation: unclear cancellation processes, delayed refunds, and companies that ignore your requests. Our mission is to empower you with step-by-step guidance, legal backing, and the confidence to push back against unfair billing practices.

Dynamic Fitness is one of many online services that profit from making cancellation invisible. At Stopee, we make the invisible visible. We give you the exact words to use in your cancellation email, the screenshots to save, and the escalation path when companies refuse to cooperate. Your subscription is your money, and you deserve the right to cancel it without jumping through hoops or losing track of your refund.

If you get stuck on any step in this guide, visit Stopee.com to access additional resources, compare cancellation procedures across dozens of services, and connect with our consumer advocacy community. Stopee is your partner in getting your refund and protecting your wallet from hidden charges.

Summary and next steps

Cancelling Dynamic Fitness in the Philippines requires you to act fast, document everything, and escalate if the company ignores you.

Your legal standing in the Philippines is strong. The Consumer Act of the Philippines (RA 7394) protects you. Dynamic Fitness cannot charge you after you cancel, cannot hide their cancellation process, and must refund you for purchases made in the last 14 days. If they refuse, your bank and the DTI are your allies.

Start today: take your screenshots, send your cancellation email, and keep every response. Stopee has helped thousands of consumers recover their money from companies just like this one. You are not alone, and you have the law on your side.

Contact information for escalation

Dynamic fitness customer support (limited public info)

Dynamic Fitness does not publish a physical address in the Philippines. Email support is your primary contact method. Common support addresses include support@dynamic-fitness.org and help@thedynamicfitness.com. If you receive no response within 48 hours, escalate to the DTI (below).

Department of trade and industry (DTI) consumer protection group

File a complaint if Dynamic Fitness refuses to refund or continues billing after cancellation. You can file online or visit a regional office.

DTI National Office: 385 Senator Gil J. Puyat Avenue, Makati City
Phone: 1-300 (toll-free) or (02) 8734-4000
Online complaint form: Visit dti.gov.ph/consumer-protection
Cost: Free

Your credit card issuer or bank

File a chargeback through your credit card app or call your bank's disputes line. Have your cancellation email screenshot ready.

Stopping unauthorized billing from Dynamic Fitness is your right. Use this guide, gather your evidence, and escalate if needed. Stopee believes every consumer deserves clarity, respect, and a refund when they cancel.