Manage Fitnessinvoice

How to cancel fitnessinvoice in the philippines and stop auto-renewal charges

What fitnessinvoice actually is and why cancellation matters

Fitnessinvoice is a gym and fitness business management platform - not a consumer workout app. If you run a small fitness facility in the Philippines, you use it to handle invoicing, member tracking, and payment processing for your gym or training studio. The confusion starts because the service bills under "Fitnessinvoice" but support comes from "Fitusr," which trips up many users when they try to cancel.

Here is the core issue: auto-renewal is switched on by default, and the terms require you to cancel at least 24 hours before your billing date. Miss that window, and your card gets charged again. At Stopee, we see this pattern repeatedly - gym owners think they have cancelled, then renewal charges appear months later because they did not confirm the cancellation in writing or did not cancel through the correct channel.

Fitnessinvoice pricing and billing structure

Your monthly cost depends on which plan tier you chose when you signed up. The pricing table below reflects the current Philippine peso rates and member capacity limits for each tier.

All three plans include the same core features - invoicing, member management, payment processing, and staff controls. The only difference is how many active members you can track. Auto-renewal applies every month unless you cancel before the renewal date, so you will continue to be charged until you formally end your subscription.

Why you might want to cancel fitnessinvoice

You may be canceling because you closed your gym, switched to a different management platform, or simply no longer need the service. Whatever your reason, the sooner you act, the sooner you stop recurring charges. Stopee recommends canceling at least 48 hours before your billing date to give yourself a safety margin in case the cancellation takes time to process.

Common reasons gym owners in the Philippines cancel include: switching to a locally-supported platform, unexpected price increases, poor customer support response times, or merging multiple gym locations into one account. If you fall into any of these categories, the steps below will walk you through the cancellation process without mistakes.

Your consumer rights under philippine law

As a consumer in the Philippines, you are protected by the Consumer Act of the Philippines (Republic Act No. 7394). This law requires businesses to be transparent about billing terms, provide clear cancellation methods, and honor your cancellation request within a reasonable timeframe.

What the consumer act of the philippines says about cancellation

Under Republic Act No. 7394, Fitnessinvoice must:

• Disclose all charges and renewal terms before you subscribe
• Provide a simple, accessible method to cancel your subscription
• Stop billing you within one billing cycle after you cancel
• Refund any charges made after your cancellation request if the cancellation was not processed in time

If Fitnessinvoice continues to charge you after you have canceled, or if they refuse to acknowledge your cancellation request, you have the right to file a complaint with the Department of Trade and Industry (DTI) or pursue a chargeback through your bank or payment provider. Stopee always recommends keeping written proof of your cancellation for this reason.

How to escalate if cancellation is refused

If Fitnessinvoice (or Fitusr support) ignores your cancellation request or continues charging you, take these steps:

1. Send a formal cancellation email to support@fitusr.com with "URGENT: CANCELLATION REQUEST" in the subject line. Include your account number, registered email, and the date you want the cancellation effective.
2. Keep a copy of that email and wait 7 days for a response.
3. If you receive no confirmation, contact your bank or payment processor (GCash, Maya, BDO, etc.) and request a chargeback for unauthorized charges.
4. File a complaint with the Department of Trade and Industry (DTI) Consumer Complaint Center at dti.gov.ph or call (02) 8737-9485. Provide copies of your cancellation emails and billing statements showing charges after cancellation.
5. Keep Stopee in mind as a resource if you need help documenting your complaint - we have helped thousands of consumers in the Philippines navigate refund disputes with software companies.

The DTI has authority to sanction businesses that breach the Consumer Act, so escalating there sends a serious signal. Most companies respond faster once a formal government complaint is filed.

Methods to cancel fitnessinvoice

You have three main paths to cancel your subscription, depending on where you signed up and which support channel responds fastest to you.

Cancel through your online account (primary method)

The most direct path is to log in and cancel through the web account. This creates an instant digital record of your cancellation request.

1. Visit the Fitusr login page (fitusr.com) and enter your account email and password.
2. Click on "Account Settings" or "Subscription" in the dashboard menu.
3. Locate the "Billing" or "Plan" section - this shows your current subscription tier and renewal date.
4. Click "Cancel Subscription" or "Downgrade Plan" (exact wording varies, but the button is always in this section).
5. You will see a cancellation form. Read it carefully:
   • Confirm your account email and plan name
   • Select your cancellation reason from the dropdown (optional, but helpful for the company to understand feedback)
   • Check the box that says "I understand my subscription will end on [date]"
   • Do NOT check any retention offer boxes (these keep you subscribed)
6. Click "Confirm Cancellation" or the equivalent button.
7. You will receive an on-screen confirmation message and an email confirmation within 5-10 minutes. Screenshot both and save them.
8. Wait 24 hours, then log back in to verify your subscription now shows "Cancelled" or "Active until [date]" with no renewal scheduled.

Pro tip: If you do not see a "Cancel Subscription" button, look for "Manage Plan," "Billing Details," or "My Subscription" - the label depends on the version of Fitusr you are using. If you still cannot find it, move to the email method below.

Cancel by email to support

If the web method does not work or you prefer a paper trail, email Fitusr support directly. This is also the method to use if you need to cancel outside your billing window.

1. Open your email client and create a new message to support@fitusr.com.
2. Write "CANCELLATION REQUEST - [Your Account Email]" in the subject line.
3. In the email body, include:
   • Your full name and gym or business name
   • Your registered account email address
   • Your Fitusr account ID (if you have it; if not, just provide your email)
   • Your current billing date (the date your next charge is due)
   • Your requested cancellation date (ideally at least 24 hours before renewal)
   • A clear statement: "I request immediate cancellation of my Fitnessinvoice subscription, effective [date]."
4. Do not include complaints or lengthy explanations in this email - keep it professional and brief.
5. Send the email and note the date and time you sent it.
6. You should receive a reply within 24-48 hours (often longer during Philippine holidays). The reply should confirm your cancellation and final billing date.
7. If you do not hear back within 48 hours, send a follow-up email with the subject "FOLLOW-UP: Cancellation Request - [Your Account Email]."

Warning: Do not rely on email alone if your billing date is less than 48 hours away. Combine this method with a cancellation request through the web account (Step 1) to ensure coverage.

Cancel by phone

Fitusr operates a phone line for support, though wait times can be long. This method works best during business hours (Monday to Friday, 9 AM to 6 PM Philippine Standard Time).

1. Call (833) 707-1110 from a Philippines phone or international line.
2. Press "1" if prompted for account inquiries, then "2" for billing and subscription.
3. When you reach a support agent, say: "I want to cancel my Fitnessinvoice subscription for [your gym name]. My account email is [email]. Please process my cancellation effective [date]."
4. The agent will ask for your registered account email to pull up your account.
5. Confirm your current plan, active member count, and renewal date to verify it is your account.
6. The agent will explain your final billing date and process the cancellation.
7. Ask the agent to send you a cancellation confirmation email. They will usually do this automatically.
8. Note the agent's name and the time you called, and wait for the confirmation email within 1-2 hours.

Pro tip: Phone support is often understaffed, so expect a 15-30 minute wait. Try calling early in the morning or late afternoon to avoid peak hours. At Stopee, we recommend combining the phone call with an email follow-up to create a dual record.

Timeline for cancellation to take effect

Knowing when your subscription actually ends is critical to avoiding surprise charges. Here is the timeline you should expect.

When your subscription ends after cancellation

Fitnessinvoice processes cancellations within one business day, but your subscription does not end immediately. Instead, you keep access until the end of your current billing period, then the subscription terminates on the renewal date without charging you again.

The key rule: your cancellation must be confirmed by Fitnessinvoice at least 24 hours before your billing date. If you cancel on the day of renewal or after, assume the charge will go through and plan to request a refund immediately.

Refunds and what to do if you were overcharged

If Fitnessinvoice charges you after you cancelled, or if you were charged during a free trial that was supposed to convert only if you did not cancel, you are entitled to a refund under Philippine consumer law.

How to request a refund

1. Gather your evidence:
   • Screenshots of your cancellation confirmation email or web confirmation page
   • Your bank or payment provider statement showing the charge date
   • The cancellation request email you sent (if you used email method)
   • Any responses from Fitusr confirming the cancellation
2. Email support@fitusr.com with the subject "REFUND REQUEST - Unauthorized Charge - [Your Account Email]."
3. In the email, state clearly:
   • "I cancelled my subscription on [date] via [method: web/email/phone]."
   • "I was charged ₱[amount] on [date], after my cancellation."
   • "I request a full refund of ₱[amount] to my original payment method within 7 days."
   • Attach screenshots of your cancellation confirmation and billing statement.
4. Fitusr should respond within 3-5 business days with a refund approval and timeline.
5. If they deny the refund, escalate to your bank or payment provider (GCash, Maya, BDO, BPI, etc.) and file a chargeback claim with the words: "Charged after cancellation - refund denied by merchant."

Most refunds process within 5-7 business days after approval. If you do not see the refund within 10 days, follow up with Fitusr again. Stopee has guided hundreds of Filipino business owners through this refund process, and persistence always yields results.

If the free trial was not cancelled in time

Many Fitnessinvoice users sign up for a free trial, then forget to cancel before the trial converts to a paid plan. The terms say cancellation must happen before the trial ends, but the company often makes this buried in small print. If you fell into this trap:

1. Email support@fitusr.com within 30 days of the first charge with the subject "TRIAL CONVERSION REFUND REQUEST - [Your Account Email]."
2. State: "I did not authorize a paid subscription. My trial was supposed to convert only if I clicked 'Continue.' I request a full refund of the trial conversion charge."
3. If Fitusr denies this as the company's policy, you can still dispute it with your payment provider (GCash, Maya, etc.) on the grounds that you did not give explicit informed consent to the charge.

Common cancellation mistakes to avoid

Cancellation feels harder when you do not know where the traps are. Most gym owners make one of these five mistakes and end up paying for another month they do not need.

Mistake 1: assuming cancellation is instant

Your access does not end the moment you cancel - it ends on your current billing period's last day. If you cancel on the 15th and your renewal date is the 30th, you still have access until the 30th. Many users cancel, assume they are done, then panic when they see their account is still active. This is normal. You can still use the service during this time.

Mistake 2: canceling too close to the renewal date

If you cancel within 12 hours of your renewal time, the charge may process before the cancellation is registered in Fitnessinvoice's system. Always cancel at least 24 hours early. If you miss this window, do not panic - you can request a refund within 30 days.

Mistake 3: not saving your cancellation confirmation

If Fitnessinvoice later claims you never cancelled, you need proof. Screenshot every confirmation screen and save every confirmation email. Keep these files for at least 90 days after cancellation. At Stopee, we recommend taking a screenshot of the entire confirmation email, not just a partial screenshot.

Mistake 4: canceling through the wrong channel and thinking it is done

If you email support@fitusr.com but also see an option to cancel in the app or web portal, use the web portal. Email cancellations sometimes get delayed or overlooked during high-volume periods. Web portal cancellations are processed automatically and give you instant confirmation.

Mistake 5: deleting your account instead of canceling your subscription

Some users think deleting their account is the same as canceling the subscription. It is not. If you delete your account without canceling the subscription first, the recurring charge may still go through because the billing relationship is separate from the account. Always cancel the subscription first, wait for confirmation, then delete your account if you wish.

What to do after your cancellation is confirmed

Cancellation confirmation is not the end of your responsibility. Take these final steps to protect yourself and ensure no surprise charges occur.

Immediate actions after cancellation

1. Check your email for the cancellation confirmation from Fitusr. If you do not receive it within 2 hours, log back into your account to verify the cancellation status.
2. Export and download any data you need:
   • Member lists and contact information
   • Invoices and payment records (for tax and accounting purposes)
   • Any reports or analytics you want to keep
   • Trainer or staff schedules if you manage these in Fitnessinvoice
3. Update your payment method on any other vendor accounts so you do not accidentally reauthorize Fitnessinvoice charging you a different card.
4. Mark your calendar with your final billing date and set a phone reminder for the day after. Check your bank statement that day to confirm no charge went through.

Ongoing monitoring for the next 60 days

Even after cancellation, continue to monitor your bank and credit card statements for the next two billing cycles. Charges sometimes lag or reappear due to payment processing delays. If you see a charge after your cancellation date:

1. Contact Fitusr support immediately with your cancellation confirmation number.
2. Request a refund in writing (email is best).
3. If no response within 5 days, contact your bank and dispute the charge as "Unauthorized charge after cancellation."

Stopee recommends keeping your cancellation confirmation email and screenshots in a separate folder on your computer or cloud storage. You may need them for a refund dispute or DTI complaint later.

Pricing comparison and alternatives

If you are considering switching to a different platform instead of canceling, here is how Fitnessinvoice pricing compares to other popular gym management options in the Philippines.

Fitnessinvoice (Fitusr) is competitively priced for the Philippines market, but if you value faster support or higher member limits at the entry level, Zenoti or Club OS may be better fits. Before you switch, make sure you have exported all your member data from Fitnessinvoice and that your new platform can import it.

Checklist before you cancel

Use this checklist to make sure you do not miss anything before you submit your cancellation request.

• I have logged in and checked my next renewal date (the exact date I will be charged if I do not cancel).
• I have screenshotted my subscription page showing my plan tier, renewal date, and current status.
• I have exported all member data, invoices, payment records, and reports I need to keep.
• I have checked whether I signed up via web or app (if app, I have also checked the web account).
• I have noted my current payment method (card, GCash, Maya, etc.) so I can verify the cancellation through my bank statement.
• My cancellation request will be submitted at least 24 hours before my renewal date.
• I will save the cancellation confirmation email and screenshot it.
• I will check my bank statement 2 days after my renewal date to confirm no charge went through.
• I will keep cancellation proof for at least 90 days in case I need to dispute a charge.

Summary and next steps

Canceling Fitnessinvoice takes 5 to 10 minutes if you use the web account method, or 24 to 48 hours if you use email. The key is submitting your request at least 24 hours before your renewal date and saving your confirmation for your records. Remember that the Consumer Act of the Philippines (Republic Act No. 7394) is on your side - you have the right to cancel easily and get a refund if you are overcharged.

If you run into resistance, escalate to your bank's chargeback team or file a complaint with the DTI. Stopee has helped thousands of consumers in the Philippines cancel subscriptions and recover overcharges when companies tried to make the process difficult. Whether you are closing your gym, switching platforms, or simply cutting costs, these steps will get you out cleanly without lingering charges.

The moment you submit your cancellation request, take a screenshot and send yourself a copy. Then set a phone reminder for the day after your renewal date to check your bank statement. That one extra step is the difference between a smooth cancellation and a frustrating chargeback dispute. Stopee is here to help if you need guidance at any stage of this process.