Manage Macrofactor

How to cancel macrofactor in the philippines: step-by-step guide and your consumer rights

What macrofactor is and why you might need to cancel

Macrofactor is a subscription nutrition app that tracks your macronutrients, logs your calories, and uses adaptive coaching to adjust your targets based on your weight trends and activity levels. The service is operated by Stronger By Science Technologies LLC, headquartered in Raleigh, North Carolina, USA. For Philippine users, the app works through your mobile device and charges in Philippine pesos (₱) via the App Store or Google Play.

You start with a 7-day free trial, and then your account converts to a paid subscription automatically unless you cancel before the trial ends. That auto-renewal model catches many users off guard, especially if you signed up just to explore the app. At Stopee, we understand the frustration when a trial becomes a charge you did not expect-and that is why we help thousands of consumers navigate cancellation every month.

Common reasons people cancel macrofactor

Users in the Philippines often cancel for straightforward reasons: they find the food database too limited for local dishes, they prefer a different tracking interface, or they realise the paid subscription is not a good fit for their budget or goals. Some users decide within days that the app does not match their lifestyle, while others cancel after a few months when they feel they have reached their fitness plateau.

Whatever your reason, you have the right to cancel without penalty, as long as you act before your renewal date. Stopee makes it simple to understand both the process and your legal protection under Philippine consumer law.

Macrofactor pricing in the philippines

Here are the subscription tiers you will see when you sign up or manage your account in the Philippines.

If you chose a longer billing cycle to save money but now want to cancel, your refund eligibility depends on when you signed up and the terms of the store (App Store or Google Play) where you purchased. Keep reading to learn your options.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you as a buyer of goods and services, including digital subscriptions like Macrofactor. You have the right to fair and honest terms, clear information about auto-renewal, and a straightforward cancellation process.

What the law guarantees you

Under the Consumer Act of the Philippines, merchants must disclose the material terms of a subscription before you pay-including the price, billing frequency, and cancellation method. Auto-renewal contracts are only valid if you knowingly agree to them and if cancellation is as easy as the signup process. If Macrofactor makes it harder to cancel than to subscribe, that breaches your consumer rights.

You also have the right to a refund for defective or misrepresented services within 30 days if the app does not perform as advertised. If Macrofactor promised certain features (like a comprehensive food database or accurate macro calculations) and failed to deliver, you can escalate your complaint to the National Trade Commission (NTC) and demand a refund.

How stopee uses consumer law to protect you

Stopee works with consumer advocates and tracks refund policies across thousands of digital services, including nutrition apps. If a company refuses to honour your cancellation or refund request, Stopee can help you draft a complaint that references Philippine consumer law, making it clear that the company is in breach. This legal foundation often unlocks faster responses from customer service teams that might otherwise ignore a polite request.

How to cancel macrofactor in four steps

Your cancellation method depends on where you subscribed: through the web account, the Apple App Store, or Google Play. Start by identifying your purchase channel, then follow the steps below.

Step 1: find your purchase channel and renewal date

Open Macrofactor and go to your account settings. Look for a section labeled "Subscription," "Billing," or "Plan." Take a screenshot of this page-it should show your current plan, the amount you pay, and the renewal date. This date is critical: you must cancel before midnight on that date to avoid the next charge.

Next, determine where you bought the subscription. If you signed up on a web browser and paid directly, you cancel through the web account. If you tapped "Subscribe" inside the Macrofactor app on iPhone, you subscribed through the App Store. If you used an Android phone, you went through Google Play. Each method requires a different cancellation path.

Step 2: cancel through the web account (if you subscribed on the website)

1. Visit the Macrofactor website and log in with your email and password.
2. Click on your profile icon or "Account Settings" (usually in the top-right corner).
3. Navigate to "Subscription" or "Billing" settings.
4. Click "Cancel Subscription" or "Pause Subscription."
5. Read the retention offer carefully-if the app offers a discount or pause option and you want to keep using it, you can accept. If you want to cancel completely, decline and proceed.
6. Follow the on-screen prompts until you see a final confirmation message. Do not close the page until you see this confirmation.
7. Take a screenshot of the confirmation screen and save your confirmation email.

Pro tip: Web cancellations often complete immediately, but allow up to 24 hours for the change to sync to your app. You should not be charged again after the confirmation appears.

Step 3: cancel through apple app store (if you subscribed on iPhone)

1. On your iPhone, open the Settings app.
2. Tap your name at the top of the screen, then select "Subscriptions" (or "Media and Purchases" on older iOS versions).
3. Find and tap "Macrofactor."
4. Tap "Cancel Subscription" or "View Subscription."
5. If you see "Edit Subscription," tap it first, then look for "Cancel."
6. Confirm your cancellation. The App Store will show you your refund eligibility (see the section on refunds below).
7. Take a screenshot of the cancellation confirmation.

Warning: Apple cancellations can take up to 24 hours to process. Do not assume the subscription is cancelled until you see the confirmation message and check your account settings again the next day.

Step 4: cancel through google play (if you subscribed on android)

1. Open the Google Play Store app on your Android device.
2. Tap the profile icon in the top-right corner.
3. Select "Payments and subscriptions," then "Subscriptions."
4. Find and tap "Macrofactor."
5. Tap "Cancel subscription."
6. Select your reason for cancellation (optional but helpful for feedback).
7. Confirm by tapping "Cancel subscription" again.
8. Take a screenshot of the final confirmation screen.

Pro tip: Google Play cancellations are usually instant, but verify by checking the same menu again within an hour. If the subscription is still listed, contact Google Play support immediately.

What happens after you cancel macrofactor

Cancellation stops future charges, but your access to the app depends on your current billing cycle.

Your access timeline after cancellation

When you cancel, Macrofactor allows you to use the app until the end of your current billing period at no extra cost. If you paid for a monthly subscription on the 5th and cancelled on the 15th, you keep full access until the end of that month. After your billing period ends, your app access will be downgraded to read-only, and you cannot log new food entries or receive coaching updates.

Save any data you want to keep-progress screenshots, weight logs, meal photos, or target recommendations-before your access expires. The Macrofactor help centre has an article on exporting or backing up your data, though this option may not be available depending on your account status.

Refund eligibility in the philippines

Refunds for Macrofactor depend on where and when you subscribed.

How to request a refund

Through Apple App Store: Open Settings, tap your name, go to Subscriptions, select Macrofactor, and tap "Report a Problem." Choose a reason (e.g., "Did not mean to purchase") and submit. Apple will review your request within 24 hours.

Through Google Play: Open the Google Play app, tap your profile, go to "Manage subscriptions," select Macrofactor, and tap "Cancel subscription." Google will automatically prompt you to request a refund if you cancelled within 48 hours of purchase.

For web direct billing: Email Macrofactor support at the address listed in their help centre. Explain when you subscribed, why you want a refund, and include screenshots of your account and transaction receipt. Reference the Consumer Act of the Philippines in your email-this signals that you understand your rights and expect a professional response.

Most refunds process within 5 to 10 business days once approved. If you see a refund in your bank or payment app, your cancellation is complete.

Common mistakes that delay or block cancellation

Many people cancel Macrofactor but then face unexpected charges or confusion because they skip a critical step. Here are the pitfalls Stopee helps users avoid every day.

Mistake 1: confusing cancellation with account deletion

Cancelling your subscription stops billing, but your account and data remain on Macrofactor's servers. If you want to delete your entire account and erase all your logs, you must request account deletion separately-this is not automatic. Go to the help centre, find the permanent account deletion article, and follow the instructions. Do not assume cancelling your subscription deletes your personal data.

Mistake 2: cancelling in the app but forgetting to confirm in settings

Some users see a "Cancel" button inside the Macrofactor app itself, click it, and assume they are done. In reality, that button only initiates the cancellation request-you still must go to your App Store or Google Play settings to finalize it. If you only tapped the in-app button and did not complete the process through your phone settings, you may still be charged.

Mistake 3: cancelling after the renewal date has passed

Your renewal date is fixed based on when you subscribed, not when you opened the app. If you signed up on the 15th and your renewal is the 15th of the next month, you must cancel by 11:59 p.m. on the 14th. Cancelling on the 16th means you have already been charged and will need to request a refund instead. Mark your calendar or set a phone alarm for one week before renewal.

Mistake 4: not saving a confirmation or cancellation number

If Macrofactor or the app store does not send you a confirmation email, take a screenshot immediately. If a dispute arises later and you cannot prove you cancelled, you will struggle to get a refund. Screenshots are your insurance policy-save at least two: one showing your subscription status as "Cancelled" and one showing the system's confirmation message.

When to escalate your complaint with consumer authorities

If Macrofactor refuses to cancel your subscription, does not process your refund, or keeps charging you after you cancelled, you have the right to file a formal complaint with the National Trade Commission (NTC) in the Philippines. Do not accept silence or excuses-Stopee has helped consumers escalate dozens of subscription disputes, and the law is on your side.

Steps to escalate a complaint

1. Document everything: screenshots of your cancellation request, confirmation emails, and unauthorised charges.
2. Email Macrofactor support and clearly state the problem. Reference the Consumer Act of the Philippines and give them 10 days to respond.
3. If they do not respond or refuse, file a complaint with the NTC by visiting their website or visiting a regional office.
4. Include copies of your proof (screenshots, transaction history, emails) in your complaint.
5. The NTC will contact Macrofactor and require them to respond. Most cases resolve within 30 days once escalated.

You should never feel pressured to accept an unjust charge. Stopee and consumer authorities exist to protect you, and filing a complaint is free.

Cancellation checklist for macrofactor

Use this checklist to ensure you cancel correctly and leave no loose ends.

Macrofactor contact information and headquarters

If you need to reach Macrofactor directly for billing disputes, account issues, or cancellation support, use the following details.

Company name: Stronger By Science Technologies LLC

Headquarters address: 514 Daniels Street, Suite 101, Raleigh, North Carolina 27605, USA

Contact method: Visit the Macrofactor help centre on their website for live chat or email support. You can also log in to your account and submit a support ticket through the app.

For Philippine consumer complaints: National Trade Commission, Quezon City, Philippines (visit www.ntc.gov.ph for regional offices and filing procedures).

Final thoughts: you have the power to cancel

Cancelling Macrofactor is straightforward once you know the steps and your legal rights. You are not locked in, and auto-renewal is not a trap if you understand your renewal date and act before it arrives. Stopee has helped thousands of consumers cancel nutrition apps, fitness services, and subscription software-and we have seen that the companies that respect your cancellation rights are the ones worth recommending.

Whether you are leaving Macrofactor because the app does not fit your needs or because the cost no longer makes sense, you deserve clarity, speed, and respect. Follow the steps above, keep your screenshots, and remember: if anything goes wrong, Stopee and the Consumer Act of the Philippines are here to back you up. You are in control of your subscriptions-not the other way around.