Manage Muscle Booster

How to cancel muscle booster before your next charge hits

What muscle booster is and why you might want to cancel

Muscle Booster is a fitness app operated by Welltech that offers personalized workout routines, strength training plans, and guided exercise sessions. The app is free to download, but access to premium training programs requires a paid subscription billed monthly, quarterly, or annually through the Apple App Store, Google Play, or the web.

If you subscribed through the Philippine App Store, you are paying in Philippine pesos (PHP), and your charges recur on your set billing date unless you actively cancel before that date arrives. Many Philippine users report frustration with continued billing after failed cancellation attempts, unclear account management interfaces, and slow refund responses. Stopee exists to help you navigate this process cleanly and without additional charges.

How muscle booster charges work in the philippines

Muscle Booster offers three subscription tiers on the Philippine App Store. Each tier renews automatically on your billing date, and you remain liable for charges unless you cancel before that renewal moment. Your payment method stores the charge, so your bank or payment processor bills Welltech on your behalf.

The exact amount you pay depends on local taxes, regional pricing adjustments, and your payment method. Your receipt email will confirm the exact charge and your next renewal date. Screenshot this information immediately so you have proof of your subscription status.

Why filipino users typically cancel muscle booster

Research on consumer feedback shows Filipino users cancel for several consistent reasons: the app does not match their fitness goals, workout plans feel repetitive or too basic after initial weeks, support response times are slow, or they have simply moved to a competing fitness app. Some users also cancel because they committed to a 12-month plan but want to exit earlier without losing money to wasted months.

Whatever your reason, cancelling within your billing cycle protects you from unexpected charges. Stopee has helped thousands of consumers in the Philippines stop unwanted recurring payments, and this guide walks you through every safe step.

Your consumer rights and what they mean for your cancellation

The Philippines Consumer Act of the Philippines (Republic Act No. 7394) protects you when you cancel digital services. This law requires that any cancellation you request must be processed promptly and that you receive confirmation of that cancellation.

What the consumer act of the philippines says about subscriptions

Under the Consumer Act of the Philippines (RA 7394), any supplier who charges you repeatedly must give you a clear way to cancel and must honour your cancellation within a reasonable timeframe. If Muscle Booster continues to bill you after you have cancelled, that is a violation of your consumer protection rights. You have the right to demand a refund and to escalate your complaint to the Department of Trade and Industry (DTI) if the company refuses.

The law also requires transparency: Muscle Booster must clearly disclose billing dates, renewal terms, and cancellation methods before you are charged. If you find yourself charged without clear notice of renewal, you have grounds for a refund claim. Stopee recommends keeping all communications with support as evidence if you need to file a formal complaint.

What to do if muscle booster ignores your cancellation

If you cancel through the proper channel and Muscle Booster continues to charge you, send a formal written demand (email counts) to support@muscleboosterapp.com and contact@muscleboosterapp.com. Include your account email, transaction dates, and the date you requested cancellation. Save this email and the automated response.

If the company does not refund you within 14 days, file a complaint with the Department of Trade and Industry (DTI) at www.dti.gov.ph or visit your local DTI office. The DTI can compel Muscle Booster to refund unauthorised charges and pay additional damages. This is your legal lever if customer service fails. Stopee users who have escalated to the DTI report successful outcomes, so do not hesitate to file if needed.

How to cancel muscle booster step-by-step

Your cancellation method depends on where you bought your subscription. If you subscribed through the Apple App Store, you cancel on the App Store. If you subscribed through Google Play, you cancel there. If you subscribed directly through muscleboosterapp.com, you cancel via the website or support channels. This section covers all three routes.

Prepare before you cancel

Taking five minutes now prevents days of frustration later. Before you press any cancel button, gather this information and take screenshots.

1. Open your Muscle Booster app and sign in to your account.
   • Navigate to Settings or Account
   • Take a screenshot showing your current plan name, subscription start date, and next renewal date
   • Note your account email address
2. Find your payment receipt in your email inbox.
   • Search for emails from Apple, Google, or muscleboosterapp.com with your transaction details
   • Screenshot the receipt showing the amount charged and the date
   • Save the transaction ID or order number if visible
3. Check your app store subscription settings.
   • For Apple: go to Settings > [Your Name] > Subscriptions > Muscle Booster
   • For Google: open Google Play > Account > Subscriptions > Muscle Booster
   • Confirm the renewal date and current status
4. Write down or screenshot the exact cancellation date and time you attempted the cancellation.
   • This is your proof if charges continue

Pro tip: Save everything in a folder on your phone or computer labelled "Muscle Booster Cancellation". Include screenshots, emails, and notes. If a dispute arises, this folder becomes your evidence file.

Cancel through apple app store (iPhone, iPad, mac)

If you subscribed through the Apple App Store in the Philippines, this is your cancellation path.

1. Open the Settings app on your iPhone, iPad, or Mac.
2. Tap or click your name at the top of the screen.
3. Select Subscriptions.
4. Find and tap Muscle Booster.
5. Tap Cancel Subscription.
   • Apple will ask you to confirm and may offer a discount or retention offer; ignore these and proceed with cancellation
6. Confirm the cancellation by tapping the red Cancel Subscription button again.
7. Wait for the confirmation screen showing "Subscription Cancelled" and your cancellation end date.
   • Take a screenshot of this confirmation screen immediately
8. Check your email within 5 minutes for a cancellation confirmation from Apple.
   • If no email arrives within 10 minutes, log into appleid.apple.com, go to Subscriptions, and verify Muscle Booster now shows "Expired" or "Cancelled"

Warning: Deleting the Muscle Booster app does NOT cancel your subscription. You must follow the steps above or your charges will continue.

Pro tip: If Apple offers you a 50 per cent discount to keep your subscription, decline unless you genuinely want to continue. Do not let retention offers confuse you into staying subscribed.

Cancel through google play (Android)

If you subscribed through Google Play in the Philippines, follow this process.

1. Open the Google Play app on your Android phone or tablet.
2. Tap your profile picture in the top-right corner.
3. Select Payments and subscriptions.
4. Tap Subscriptions.
5. Select Muscle Booster.
6. Tap Cancel subscription.
7. Follow the prompts to confirm cancellation.
   • Google may ask why you are cancelling; select the closest reason and continue
8. Wait for the screen confirming your subscription has been cancelled.
   • Screenshot this confirmation immediately
9. Check your email for a cancellation confirmation from Google Play within 5 minutes.
   • If no email arrives within 10 minutes, return to Google Play Subscriptions and confirm Muscle Booster no longer appears in your active subscriptions list

Warning: Uninstalling the Muscle Booster app from your Android device does NOT cancel your subscription. You must complete the Google Play steps above.

Cancel through the muscle booster website or support email

If you subscribed directly on muscleboosterapp.com or do not remember whether you used the App Store or Google Play, contact Muscle Booster support directly. This method is also necessary if the app or app store cancellation fails.

1. Visit muscleboosterapp.com and look for a help centre, account settings, or support link.
   • The official help page is at muscleboosterapp.com/help
2. If a live chat button appears, click it and type: "I need to cancel my Muscle Booster subscription. My account email is [your email]. Please process my cancellation immediately."
   • The chat agent should provide a confirmation number or message stating your cancellation has been processed
   • Screenshot this conversation
3. If live chat is not available, send an email to both support@muscleboosterapp.com and contact@muscleboosterapp.com with this message:
   • "I request immediate cancellation of my Muscle Booster subscription. Account email: [your email]. Current plan: [1-month / 3-month / 12-month]. Next billing date: [date from your screenshot]. Please confirm my cancellation in writing and provide a cancellation reference number."
4. Expect a response within 24 to 48 hours.
   • Save the response email and any confirmation number provided
5. If you do not receive a response within 48 hours, send a second email and email both addresses again with a copy of your first request.
   • Include the subject line: "Urgent: Cancellation Request Follow-up"
6. If support does not confirm cancellation within 72 hours total, proceed to the refund and escalation section below.

Pro tip: Muscle Booster support responds faster to support@muscleboosterapp.com than other addresses, so send your initial request there. Always keep a copy for yourself.

What to expect after you cancel

Cancelling your Muscle Booster subscription does not immediately end your access. You retain access until the end of your current billing cycle, and then your account becomes locked on your renewal date.

Timeline after cancellation

Once you cancel, mark these dates on your calendar so you know what is coming.

Monitor your bank account or payment method on your renewal date. If a charge appears after you have cancelled, that is an error. Document it immediately and proceed to the refund section below.

Save your workout data before access ends

Once your subscription expires, you lose access to your custom workout plans, progress history, and premium content. Before this happens, save anything you want to keep.

• Take screenshots of your workout routines and progress charts
• Export your workout history to a notes app or document if the app offers this feature
• Note down any personal records or goals you achieved
• Consider switching to a free fitness app and manually recreating your favourite routines there

How to get a refund if you were overcharged

If Muscle Booster charged you after your cancellation date or if you were billed without clear consent, you have a right to a refund under the Consumer Act of the Philippines.

Request a refund in writing

Send a formal refund request to Muscle Booster support within 14 days of the unauthorized charge.

1. Send an email to support@muscleboosterapp.com and contact@muscleboosterapp.com with this message:
   • "I request a full refund for the unauthorized charge of [amount] PHP on [date]. My account email is [email]. I cancelled my subscription on [cancellation date] via [App Store / Google Play / website], and I have attached proof of this cancellation. The charge should not have been applied. Please refund this amount to my original payment method within 7 days and provide a refund confirmation number."
2. Attach screenshots of:
   • Your cancellation confirmation from the app store or support chat
   • The unauthorized charge on your bank or payment app statement
   • Your account settings showing your subscription was cancelled
3. Send the email and save a copy for yourself immediately.
4. Expect a response within 48 to 72 hours.
   • If Muscle Booster agrees to refund you, they will process it within 5 to 10 business days depending on your bank
   • If they refuse, escalate immediately (see escalation steps below)

Pro tip: If you paid by credit card or debit card, your bank or card issuer may also reverse the charge if you submit a dispute. However, contact Muscle Booster support first to give them a chance to refund voluntarily. This is cleaner and faster.

Escalate to the department of trade and industry if needed

If Muscle Booster does not refund you within 14 days of your request, file a complaint with the Department of Trade and Industry (DTI).

1. Visit the DTI website at www.dti.gov.ph or call 1386 from any Philippine phone to reach the DTI hotline.
2. Gather your evidence:
   • All emails with Muscle Booster support showing your refund request and their response (or lack thereof)
   • Screenshots of the unauthorized charge
   • Your cancellation proof from the app store
   • A summary of dates: when you cancelled, when you were charged, when you requested a refund, and when you are filing this complaint
3. Submit your complaint to the DTI in writing or online, including all evidence.
   • The DTI will send a demand letter to Muscle Booster (Welltech)
   • The company has 15 days to respond with a refund or explanation
4. If Muscle Booster ignores the DTI demand letter, you can proceed to small claims court or file a case with the DTI Mediation Centre.

Stopee recommends documenting every step of this process. The DTI takes consumer complaints seriously, and most companies respond quickly when a formal government complaint is filed.

Common mistakes to avoid during cancellation

Cancelling a subscription sounds simple, but small errors can leave you liable for charges you do not owe. Listen to your instinct that something feels off, because you are right.

Mistake 1: deleting the app instead of cancelling the subscription

Removing the Muscle Booster app from your phone means you can no longer see the charge coming, but the charge still arrives on your renewal date. Your subscription remains active on the app store until you actively cancel it there. Always cancel through the app store or support email, never through app deletion alone.

Mistake 2: cancelling your payment method instead of the subscription

If you cancel or freeze your credit card or debit card, Muscle Booster may see this as a failed payment and lock your account or flag you for collection. This does not officially cancel your subscription in Muscle Booster's system. Cancel the subscription first, then you are free to change your payment method whenever you wish.

Mistake 3: confusing "pause" with "cancel"

Some apps offer a "pause" or "freeze" option that temporarily suspends billing for a month. When the pause ends, billing resumes automatically. If you see a pause button, ignore it and look for a full cancellation option instead. Pause is not the same as cancel.

Mistake 4: not taking screenshots of your cancellation confirmation

If Muscle Booster later claims you never cancelled, your screenshot is your proof. It is also your insurance policy if you need to escalate to the DTI. Take screenshots at every stage and store them in a folder on your phone or computer with timestamps.

Mistake 5: ignoring an unauthorized charge because it is small

A ₱1,050 charge may seem minor, but it is still a violation of your consumer rights and a sign that Muscle Booster's cancellation system is broken. Do not ignore it. Request a refund immediately, because if they overcharge once, they will overcharge again.

Checklist for safe cancellation

Use this checklist as you move through the cancellation process. Check each box before you proceed to the next step.

Why you should trust stopee to guide you through this

Muscle Booster and hundreds of other apps rely on unclear cancellation processes to maximize subscriber retention. Many Filipino users have experienced the frustration of believing they cancelled only to find a charge on their bank statement weeks later. Stopee was founded to help consumers like you navigate these dark patterns with confidence and clarity.

Stopee has helped thousands of consumers across the Philippines cancel unwanted subscriptions, recover unauthorized charges, and understand their consumer rights. Our guides are based on real consumer feedback, Philippine consumer law, and documented cancellation methods. When you follow this guide step-by-step, you eliminate guesswork and protect yourself legally.

You deserve clarity about when your subscription ends and what it costs. Stopee ensures you get both, with evidence to back up your cancellation if needed.

Contact information for muscle booster support and escalation

Save these contact details for your cancellation and refund requests.

If you do not know the physical address for Muscle Booster or Welltech Philippines, the company does not maintain a public Philippine office. All support is handled online. This is why email documentation is critical - it is your only paper trail if a dispute escalates.

Final thoughts on cancelling muscle booster

Cancelling Muscle Booster takes fewer than five minutes when you follow this guide step-by-step. The key is to cancel through your app store or support email, take screenshots of every confirmation, and monitor your bank account on your renewal date. If an unauthorized charge appears, request a refund in writing immediately and escalate to the DTI if needed. You have the law on your side, and Stopee has helped thousands of consumers in the Philippines enforce their rights against subscription services that ignore cancellations.

Your subscription should serve you, not trap you. When it no longer does, you have the right to end it cleanly and without penalty. Stopee has helped thousands of consumers cancel unwanted services and recover their money. You can do this too.