Manage Relive

How to cancel relive plus without losing money or missed deadlines

What relive is and why you might want to cancel

Relive is a fitness app that turns your outdoor activities-running, cycling, hiking, and walking-into shareable 3D videos with photos and music. The paid tier, Relive Plus, unlocks HD exports, advanced editing, and support for activities longer than 12 hours. If you signed up in the Philippines via a free trial and now face unexpected charges, you are not alone. Stopee has helped thousands of consumers understand why deleting the app does not stop billing and how to cancel properly before the next renewal date.

Why people subscribe to relive plus

Most users sign up for one of two reasons: the attractive 7-day free trial or the promise of professional-looking activity videos they can share on social media. Relive Plus adds up to 100 photos per video, music integration, HD output, speed control, custom titles, color themes, and removal of end credits. These are genuinely useful for outdoor enthusiasts, but they come with automatic renewal and a subscription model that catches many people off-guard.

How relive billing works in the philippines

Relive operates on an auto-renewal subscription model. The published annual price is $38.99 USD (approximately ₱2,189 based on a 1 USD to 56 PHP conversion rate), but your exact charge may vary depending on whether you bill through Apple, Google Play, or the web, plus local taxes and exchange rate fluctuations. The critical detail is this: uninstalling the app does not cancel your subscription. Your credit card or mobile billing method will continue to be charged every year unless you complete cancellation in the correct billing channel.

Pricing and what you are actually paying for

Understanding the cost breakdown helps you decide whether keeping or canceling makes sense for your fitness routine.

Pro tip: Monthly plans are sometimes available through the app but not advertised on the main website. Check your subscription page to see which plan you actually chose before canceling, because the renewal amount depends on it.

Whether you should cancel relive plus right now

Before you take action, be honest with yourself about these three questions.

Reasons to keep your subscription

If you log into Relive weekly, regularly export and share your activity videos, and value the HD quality and editing controls, the annual fee is reasonable for a niche fitness app. Many runners and cyclists genuinely use these features. If you are actively training for an event and your friends follow your route videos on social media, canceling might mean losing motivation or community connection.

Reasons to cancel immediately

If you have not opened Relive in over a month, do not remember signing up for the trial, cannot recall the last time you exported a video, or feel frustrated with the auto-renewal surprise, cancellation is the right move. Stopee's research shows that most cancellations happen because users either forget about the trial or lose interest in activity tracking after the initial excitement wears off. You are not paying for a service you use regularly, so canceling stops the bleed immediately.

How to cancel relive before your next charge

Cancellation steps depend on where you originally subscribed: the Relive website, Apple App Store, or Google Play. Doing it in the wrong place is the number-one reason people fail to cancel and end up charged again.

Prepare before you cancel

Taking five minutes now saves you from hours of frustration later. Stopee recommends following this checklist to protect yourself.

1. Open Relive and screenshot your subscription page, including the exact renewal date
   • Write down the renewal date on a calendar or phone reminder
   • Note whether you are on a free trial or a paid plan
2. Save your most recent payment receipt or transaction email
   • This proves your billing channel (web, App Store, or Google Play)
   • Keep it for at least 30 days after canceling
3. Export any activity videos or photos you want to keep
   • Relive does not clearly specify what happens to your data after cancellation
   • The safest approach is to save everything yourself
4. Identify your exact billing channel by checking your payment method
   • Web billing: you paid Relive directly with a credit or debit card
   • App Store: the charge appears as "Apple" on your credit card statement
   • Google Play: the charge appears as "Google" on your credit card statement

Cancel through the relive website if you subscribed directly

If you paid Relive directly on the web (not through an app store), this is your cancellation route.

1. Go to relive.com and log in with your username and password
   • If you cannot remember your password, use the "Forgot password" link
2. Click on Account Settings or Profile Settings (usually in the top-right menu or hamburger icon)
3. Look for the Subscription, Billing, or Plans section
   • This section shows your current plan and renewal date
4. Click Manage Subscription or Cancel Subscription
   • Relive may ask you why you are canceling-fill in the form honestly so they understand user feedback
5. Follow the on-screen prompts until you see a cancellation confirmation message
   • This message usually includes a confirmation number or email
   • Do not close the page or log out before you see this confirmation
6. Check your email immediately for a cancellation confirmation email from Relive
   • If you do not receive it within 2 minutes, go back and repeat the process
   • Save this email for your records

Warning: Closing the browser tab, logging out early, or navigating away before the confirmation appears means your cancellation did not go through. Your subscription will still renew on the scheduled date.

Cancel on iPhone or iPad through the apple app store

If your payment receipt shows "Apple" as the merchant, your subscription is managed through the App Store, not Relive directly.

1. Open the App Store app on your iPhone or iPad
   • Do not open Relive itself-go straight to the App Store
2. Tap the Account icon (usually your profile picture in the top-right corner)
3. Select Subscriptions
   • This shows all active subscriptions on your Apple account
4. Find Relive in the list and tap it
5. Tap Cancel Subscription or Edit Subscription, then select Cancel
   • Apple may show you a retention offer-decline it if you want to leave
6. Confirm the cancellation by tapping Confirm Cancellation
   • You should see "Subscription cancelled" on the screen
7. Check your email for Apple's cancellation confirmation
   • This arrives within a few minutes and confirms your plan ends on a specific date

Pro tip: Apple lets you cancel subscriptions up until the renewal moment. If today is close to your renewal date, cancel immediately-Apple will usually refund you if you cancel within 24 hours of the charge, but this is not guaranteed.

Cancel on android through google play

If your payment receipt shows "Google" as the merchant, your subscription is managed through Google Play.

1. Open the Google Play app on your Android phone or tablet
   • Tap your profile icon in the top-right corner
2. Select Payments and subscriptions
3. Tap Subscriptions
   • This lists every active subscription linked to your Google Play account
4. Find Relive and tap it
5. Tap Cancel subscription
   • Google Play may show a discount offer to keep you-ignore it if you want to cancel
6. Confirm by tapping Cancel subscription again
   • You should see a confirmation message on the screen
7. Check your email for a cancellation confirmation from Google
   • This confirms your plan ends on the renewal date

Warning: Uninstalling the Relive app from your Android phone does not cancel the Google Play subscription. Your billing continues in the background until you complete this process.

Your consumer rights and refund options under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you against unfair subscription practices and gives you leverage if Relive refuses to cancel or refund your money.

What the law guarantees you

Under Philippine consumer law, you have the right to cancel a subscription service within 7 days of the charge if you were not clearly informed about auto-renewal terms before purchase. If Relive did not display the renewal date and amount in plain language before you completed your trial sign-up, the company may owe you a refund. Many users sign up for the 7-day free trial without reading the fine print, which is exactly what Relive counts on.

How to request a refund

If you were charged for a trial you did not intend to keep, or if you cancelled within 48 hours of a charge, you have grounds to request a refund. Stopee recommends following this escalation path.

1. Contact Relive support directly through their help portal
   • Email support.relive.com or use the in-app support chat
   • Include your receipt number and transaction date
   • Explain that you cancelled within 7 days and request a refund
2. If Relive denies your refund, contact your payment provider (your bank, Apple, or Google)
   • File a chargeback or dispute claim within 60 days of the charge
   • Include your cancellation confirmation and proof that you were charged after canceling
3. As a final escalation, file a complaint with the Department of Trade and Industry (DTI) Complaint Center
   • The DTI enforces the Consumer Act and can order refunds
   • Visit dti.gov.ph or call the Consumer Hotline: 1-3555

Pro tip: Keep every email, screenshot, and receipt. Philippine consumer law protects you if the company cannot prove you agreed to auto-renewal in writing.

Common mistakes that stop your cancellation from working

Many people think they have cancelled but are shocked to see the charge on their statement weeks later. Understanding these traps saves you from the same frustration.

Mistake 1: deleting the app instead of canceling the subscription

This is the most common error. Relive continues to bill your payment method even after you uninstall the app from your phone. The app and the subscription are separate systems. Stopee strongly urges you to cancel the subscription first, then delete the app if you want.

Mistake 2: canceling in the wrong billing channel

If you subscribed through Apple App Store but try to cancel on the Relive website, nothing happens. Your renewal date stays the same, and you get charged anyway. Always match the cancellation method to the original billing channel.

Mistake 3: closing the page before seeing the confirmation

Many users cancel, see a loading screen, assume it worked, and close the browser or log out. Relive (and Apple and Google) require you to stay on the page and see the final confirmation message. Leaving early means your cancellation never processes.

Mistake 4: canceling too close to the renewal date

If your renewal date is tomorrow and you cancel today, the charge may still go through because payment processors can take up to 24 hours to process cancellations. If you see a charge despite canceling, that is why-and you have the right to request a refund under Philippine consumer protection laws.

Mistake 5: trusting a "downgrade to free" option instead of full cancellation

Some subscription services offer a free tier or a lower-cost plan as an alternative to cancellation. If your goal is to stop all charges, full cancellation is cleaner. Downgrading keeps your account open and can lead to accidental re-subscriptions later.

What happens after you cancel relive

Knowing the timeline and what to expect next reduces anxiety and helps you stay on top of the process.

Immediately after cancellation

You should see a confirmation message on the screen and receive a confirmation email within a few minutes. Save this email. Your Relive Plus features remain active until the current billing period ends (usually your next annual renewal date). You can still access HD exports and advanced editing until that date arrives. On the renewal date itself, your Plus features disappear, and you drop to the free tier.

Two weeks before your renewal date

Set a phone reminder for this date. Log back into Relive and verify that your subscription still shows as "Cancelled" or "Expires on [date]". If it shows as active and ready to renew, contact Relive support immediately-something went wrong during cancellation.

On your original renewal date

This is the final check. Look at your credit card or payment app and confirm that no charge appears. If a charge goes through after you cancelled, you have the right to dispute it with your bank or through the platform (Apple, Google, or Relive directly). This is where your saved cancellation confirmation email becomes critical proof.

After access ends

Relive does not guarantee that your activity videos remain accessible after your subscription ends. The safest approach is to export and download any videos you care about before your access expires. You own your personal data, including your activity data and photos, so you can request them from Relive even after cancellation.

How stopee helps you cancel with confidence

Stopping unwanted subscriptions is only half the battle-protecting yourself from being charged again is the other half. Stopee has helped thousands of consumers cancel Relive and dozens of other fitness and lifestyle subscriptions, and we have seen every trick companies use to keep you enrolled. Our guides break down each billing channel, flag the exact traps to avoid, and give you the consumer law references you need to stand firm if the company resists your cancellation or refund request.

If you cancel Relive today using the steps above, you are taking back control of your money and your subscription choices. Save your confirmation, set a reminder for your renewal date, and verify that the charge stops. Stopee is here to back you up if something goes wrong-bookmark this guide and return to it as your reference until the cancellation is complete.

Key dates and cancellation checklist

Use this final checklist to confirm you have completed every step correctly before you consider your cancellation done.

Contact information and escalation paths

If your cancellation fails or you are charged after canceling, use these contacts to resolve the issue quickly.

Relive support channels

Email the Relive support team at support.relive.com with your transaction number and a description of the problem. Include your cancellation confirmation number if you have it. Response times typically range from 24 to 48 hours. For urgent issues within 48 hours of a charge, request an immediate refund and escalate to your payment provider at the same time.

Payment provider support

If Relive does not refund you within 7 days, contact the company that processed the charge. Call your bank for credit and debit card charges, Apple Support for App Store charges, or Google Support for Google Play charges. File a dispute claim and include your cancellation proof.

Consumer protection authority in the philippines

The Department of Trade and Industry (DTI) enforces the Consumer Act of the Philippines and can order Relive to refund unfair charges. Visit the DTI Complaint Center online at dti.gov.ph or call 1-3555 (toll-free) during business hours. File a complaint if Relive ignores your refund request or if the company cannot prove you agreed to auto-renewal in writing.

Canceling Relive is straightforward once you know which channel to use and what to watch for. Stopee has guided consumers through thousands of subscription cancellations, and the steps above reflect what actually works. Stay patient, follow the sequence, save your confirmation, and verify the charge stops. You have the law, the evidence, and the tools to succeed.