Manage Relive

How to cancel relive: your complete guide to stopping relive plus in new zealand

What is relive and why you might want to cancel

Relive is a mobile and web application that transforms your outdoor activities into short, shareable videos by weaving together GPS data, your photos and music. Whether you run, cycle, hike or kayak, the app automatically maps your route and creates what it calls a "relive" movie in minutes.

The free version lets you generate basic activity videos, but Relive Plus adds professional features: higher photo limits (up to 100 images per video), HD export quality, longer activity durations and advanced customisation options. At NZ$12.99 per month or NZ$72.99 annually, it appeals to active outdoor enthusiasts who want polished content for social sharing.

If you've subscribed but no longer use the app, or the cost no longer justifies the benefit, cancelling is straightforward once you know where to look. Stopee has helped thousands of consumers navigate subscription cancellations across New Zealand, and Relive is no exception.

When cancellation makes sense

You might cancel Relive Plus if your outdoor activity has slowed, if you prefer editing videos yourself, or if you simply forgot the subscription was active. Unlike some services, Relive doesn't lock you into long contracts, so you can exit cleanly at any renewal date.

What you'll lose after cancelling

Once your current billing period ends, you'll lose access to HD export, the higher photo upload limits and extended activity length. Your free tier remains available, and your past videos stay in your account unless you request deletion.

Relive pricing in new zealand

Understanding what you're paying for helps you decide whether to keep or cancel your subscription.

Is the annual plan worth it?

The annual plan costs NZ$72.99 for 12 months, which works out to roughly NZ$6.08 per month. The monthly plan costs NZ$12.99, so paying annually saves you about 53% over the year. If you're confident you'll use Relive regularly, the annual plan offers better value. However, if you're uncertain about your commitment, the monthly option gives you flexibility to exit sooner.

How to cancel relive plus in three steps

Cancelling Relive depends on which platform you used to subscribe. Stopee recommends checking your billing email or bank statement first to confirm where you signed up. The most common platforms are Apple's App Store, Google Play and the Relive website itself.

Cancel through apple app store

1. Open the Settings app on your iPhone or iPad.
   • Tap your name at the top of the screen.
   • Select "Subscriptions" from the menu.
   • Find Relive Plus in the list.
   • Tap it and select "Cancel Subscription."
   • Confirm your cancellation.
2. Verify the cancellation by checking your email for a confirmation from Apple.
   • Keep this email as proof of cancellation.

Pro tip: Apple often offers a retention discount when you attempt to cancel. If you see one and you're genuinely interested in keeping the service, negotiate the price. Otherwise, proceed with cancellation.

Cancel through google play

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top right corner.
   • Select "Payments and subscriptions."
   • Choose "Subscriptions."
   • Tap "Relive Plus."
   • Select "Cancel subscription."
2. Follow Google's confirmation prompts to finalise cancellation.
   • Google will send you a confirmation email immediately.

Warning: Uninstalling the Relive app from your phone does not cancel your subscription. You must cancel through Google Play or Apple Settings, not the app itself.

Cancel via the relive website

1. Visit Relive's website and sign in with your account credentials.
   • Go to your account settings or profile page.
   • Look for "Subscriptions" or "Billing."
2. Locate your active Relive Plus subscription.
   • Click "Manage" or "Cancel subscription."
   • Confirm your cancellation request.
3. Check your email for a confirmation from Relive.
   • Save this confirmation for your records.

Pro tip: If you can't find the subscription settings on the Relive website, contact Relive support directly. Stopee recommends saving the support ticket number in case you need to escalate a refund dispute later.

What happens immediately after you cancel

Cancelling Relive doesn't feel like flipping a switch, which can frustrate consumers who expect instant access removal. Here's what actually happens.

Access and features during your notice period

Your Relive Plus features remain active until the end of your current billing cycle. If you cancel mid-month, you keep the paid features until your renewal date passes. This grace period is built into most subscription services, and Relive is no exception.

For example, if you cancel on 15 January and your renewal is 31 January, you'll have full access to HD export and all editing tools until 1 February. After that date, your account automatically drops to the free tier.

Auto-renewal stops after cancellation

Once Relive processes your cancellation, the subscription will not renew at the next billing date. You won't be charged again unless you manually reactivate the subscription. This is a critical distinction: cancellation stops future charges, but doesn't immediately remove current access.

Your account and past videos remain

Cancelling does not delete your Relive account, your activity history or any videos you've created. All your content stays in your account indefinitely. If you want to delete your account entirely, that's a separate request you'll need to make to Relive support, and it may be irreversible.

Can you get a refund on relive

Refund eligibility depends on Relive's policy and how recently you subscribed. Stopee recommends reviewing the specific refund rules before you cancel, because refund windows are often narrow.

Relive's refund window

Relive may issue a refund if you request it within 14 days of your subscription start date, provided you have not used the app during that period. The key phrase is "start date," which means the date you first activated the subscription, not the date of a later renewal.

If you subscribed on 1 January and request a refund on 14 January without ever logging in, you may be eligible. However, if you subscribed on 1 January, used the app for a week, and then cancelled on 10 January, your refund eligibility is questionable because you did use the service.

How to request a refund

1. Contact Relive support through their official website or support portal.
   • Provide your subscription order number (found in your confirmation email).
   • Explain that you haven't used the service or used it minimally.
   • Request a refund explicitly.
2. Allow 5 to 10 business days for Relive to review your request.
   • They may ask for proof of minimal usage (e.g., login history).
3. If Relive denies the refund, escalate to the platform you subscribed through (Apple or Google).
   • Apple and Google have their own refund policies that may override Relive's terms.
   • Stopee recommends filing a consumer complaint if a refund is wrongly denied.

Pro tip: Keep all receipts and communication with Relive. If you paid by credit card, you also have the option to dispute the charge with your bank if Relive's refund policy proves unreasonable.

Refunds through apple or google

If you subscribed through the Apple App Store, you can request a refund directly from Apple within a set timeframe (often more generous than Relive's 14-day window). Similarly, Google Play allows refunds for app purchases and subscriptions within 48 hours of purchase.

Visit your App Store or Play Store purchase history, find the Relive charge, and select "Report a problem" or "Request a refund." Provide your reason (e.g., "Did not use the service") and submit. Apple and Google review these requests independently of Relive's policy.

Your consumer rights under new zealand law

New Zealand's Consumer Guarantees Act protects you when buying goods and services, but digital subscriptions sit in a grey area. Stopee advises understanding your rights before you need them.

Consumer guarantees act protections

The Consumer Guarantees Act applies to services supplied in New Zealand, including digital subscriptions. It guarantees that services are of acceptable quality, fit for purpose and supplied with reasonable care and skill. If Relive fails on any of these counts, you have grounds to claim a refund or remedy.

For example, if Relive's app is persistently broken, crashes on launch or fails to create videos despite your subscription payment, those breaches may entitle you to a refund under the Act. However, if the app functions but you simply don't like the results or stop using it, the Act doesn't automatically grant you a refund.

Cooling-off periods

New Zealand consumer law does not grant an automatic 14-day cooling-off right for digital services purchased online or in-app. This means Relive isn't legally required to offer refunds simply because you changed your mind. Refunds are a courtesy governed by Relive's terms, not a legal guarantee.

However, the Fair Trading Act prohibits misleading conduct. If Relive's marketing misrepresented what Relive Plus includes, or if the service doesn't match the advertised features, you may have a complaint under the Fair Trading Act.

Escalating a dispute

If Relive refuses a refund you believe you're entitled to under the Consumer Guarantees Act, contact the Commerce Commission (New Zealand's primary regulator for consumer protection). Stopee recommends documenting your complaint step by step: your initial request, Relive's response, and any evidence (screenshots, emails) supporting your case.

You can also file a complaint with Disputes Resolution Services (DRS) if Relive is a member, though this depends on Relive's subscription to DRS. Stopee's experts recommend exhausting Relive's internal complaint process before escalating to regulators.

Common mistakes when cancelling relive

Cancelling Relive seems simple, but many consumers stumble into avoidable traps. We've seen countless people assume the app uninstall cancels their subscription, only to discover a charge months later. Let's walk through the pitfalls and how to sidestep them.

Assuming the app uninstall cancels your subscription

This is the number one mistake. Deleting the Relive app from your phone does absolutely nothing to your subscription. Auto-renewal continues silently in the background. You'll keep paying monthly or annually until you explicitly cancel through Apple, Google or the Relive website.

The app uninstall is purely cosmetic. Stopee urges you to cancel the subscription first, then uninstall the app as a final cleanup step.

Cancelling the wrong way

You must cancel where you subscribed. If you signed up via the Apple App Store, cancelling through Google Play won't work. Some consumers cancel through the Relive website but don't realise their subscription was billed through Apple, leading to continued charges. Cross-check your confirmation email and bank statement to identify the correct platform.

Forgetting to confirm the cancellation

After you request cancellation, always check your email for a confirmation message. This email is your proof of cancellation. Without it, you have no evidence that you cancelled, which can complicate a refund dispute. Stopee recommends taking a screenshot of the confirmation and saving it.

Missing the refund window

Relive's 14-day refund window starts from your subscription start date, not from when you cancel. If you wait until day 20 to request a refund, you're ineligible. Mark your calendar for day 10 or 11 if you're unsure, and request a refund immediately if the service isn't working for you.

Not checking your next renewal date

Cancellation takes effect at your next billing cycle, not immediately. If you cancel today but your renewal is in three weeks, you'll still be charged. Circle your renewal date on your calendar and set a phone reminder 48 hours before to confirm the cancellation went through. Stopee recommends checking your subscription status one week after cancellation to double-check.

Checklist before and after you cancel

Use this checklist to ensure a smooth cancellation experience.

Pro tip: Set a calendar reminder for three days before your renewal date. If you don't see a cancellation confirmation by then, contact support immediately. Many people cancel but miss the confirmation email (which lands in spam), then get charged unexpectedly.

Should you keep or cancel relive plus

The decision to keep or cancel depends entirely on your outdoor activity level and how much you value polished video content. Stopee offers this framework to help you decide.

Reasons to keep relive plus

• You regularly record outdoor activities (running, cycling, hiking) at least weekly.
• You enjoy sharing videos on social media and want HD-quality output.
• You want to upload high-resolution photos without hitting upload limits.
• The NZ$12.99 monthly (or NZ$6.08 monthly if annual) fits comfortably in your budget.
• You value the automated editing workflow and time saved over manual video editing.

Reasons to cancel relive plus

• You've stopped doing outdoor activities or dropped from weekly to monthly or less.
• You prefer to edit videos yourself using tools like iMovie or Adobe Premiere.
• The subscription fee no longer aligns with your budget.
• You tried Relive Plus and found the video quality or customisation disappointing.
• You haven't opened the Relive app in over a month (a sign you've moved on).

Contacting relive support and the company address

If you need to escalate your cancellation request, request a refund or report a billing issue, contact Relive support directly. Relive's registered office is located in the Netherlands, and all correspondence should be directed there per their terms of service.

Relive support contact details

You can reach Relive support through their official support portal at support.relive.com. Submit a ticket explaining your issue (e.g., "I attempted to cancel my subscription but still received a charge" or "I requested a refund and was denied without explanation").

Warning: Do not send money or personal banking details to unsolicited support contacts. Always use the official Relive support portal to file complaints. Stopee warns that scammers sometimes pose as Relive support on social media or in phishing emails.

Relive registered address

Although Relive has no official New Zealand postal address, their registered office is:

Relive
Registered Office: Netherlands (as per their terms of service)
Support Portal: support.relive.com
Email: Contact via support portal

New Zealand users can lodge formal complaints with the Commerce Commission if Relive fails to respond to support requests or unfairly denies a refund.

Final thoughts: cancelling relive with confidence

Cancelling Relive Plus is straightforward once you know the three cancellation pathways: Apple App Store, Google Play or the Relive website. The main hurdle isn't complexity; it's remembering to actually cancel instead of just uninstalling the app.

Stopee has guided thousands of New Zealand consumers through subscription cancellations, and the process for Relive follows a familiar pattern: locate your subscription, confirm the platform, request cancellation, save the confirmation, and check one week later that the subscription didn't renew.

If you're eligible for a refund (subscribed within the last 14 days without using the app), request it immediately. If Relive denies it unfairly, escalate to Apple or Google first, then to the Commerce Commission if needed. Your consumer rights under New Zealand's Consumer Guarantees Act and Fair Trading Act protect you if Relive breaches its service obligations.

The Stopee team at stopee.com has helped thousands of consumers cancel subscriptions painlessly and recover refunds they were entitled to. Whether you're stepping away from Relive or any other service, our guides and support network are here to help you navigate the process with clarity and confidence.