Manage Revo

How to cancel revo and protect your money in new zealand

What revo is and why you might want to cancel

Revo is a mobile app-based subscription service that delivers recurring payment plans through its website and app. You may have signed up for their Plus or Premium plans expecting convenience, only to find the service doesn't fit your needs or budget anymore. At Stopee, we understand that cancelling a subscription can feel unnecessarily complicated, especially when the company requires you to reach out directly rather than offering a simple in-app toggle.

How revo operates

Revo operates subscription plans that renew automatically, and here's the critical part: Revo does not allow automatic cancellation through the app itself, Google Play, or the Apple App Store. This design means you must contact their support team explicitly to stop your subscription. That's an important distinction, because many services let you cancel instantly through the platform. Revo doesn't.

The company's terms and conditions govern when cancellations take effect, how your data is handled, and whether you'll receive a refund. Stopee recommends reading these terms carefully before you proceed with cancellation, because Revo's stated policy is that purchases are non-refundable under their own policy.

Why cancellation matters now

If you're paying NZ$5.99 monthly for Plus or NZ$11.99 for Premium and the service isn't delivering value, every month that passes is money you're not getting back. Under New Zealand's Consumer Guarantees Act (CGA), you have rights even if Revo's terms say "no refunds." Stopee helps you understand those rights and the steps you need to take to assert them.

Your consumer rights under new zealand law

New Zealand's Consumer Guarantees Act protects you even when a company's terms say otherwise.

What the consumer guarantees act covers

The CGA states that services (including subscriptions) must be of acceptable quality, fit for purpose, and delivered with due care and skill. If Revo's service is faulty, doesn't work as promised, or fails to meet a reasonable standard, you may be entitled to a remedy. That remedy can include repair, replacement, or refund.

Revo's own "non-refundable" policy cannot override your statutory rights under the CGA. If the app crashes regularly, fails to deliver advertised features, or doesn't function as promised at purchase, you have grounds to pursue a refund or remedy through Stopee's escalation pathways or by contacting the Commerce Commission.

When you can claim a remedy

• The service fails to work or is significantly faulty.
• The app or service does not perform as advertised or promised at the time you bought it.
• Revo fails to provide the service with reasonable care and skill.
• The service is not fit for the purpose you were led to believe it would serve.

If any of these apply to you, Stopee recommends documenting the fault (screenshots, dates, specific issues) and keeping a copy of your purchase receipt and account details. You'll need this evidence if you escalate your claim.

How to cancel your revo subscription

Cancellation requires direct contact with Revo's support team-there's no self-service option.

Cancellation methods available to you

Revo's primary cancellation path is through their support channels. You must submit a cancellation request via email or their online support form and include specific account details so they can locate and action your request.

If you purchased through the Apple App Store or Google Play, you'll also need to address cancellation through those platforms separately, as they maintain their own subscription records independent of Revo's system.

Step-by-step cancellation process

1. Gather your account information.
   • Locate the email address registered to your Revo account.
   • Find your subscription ID or order number (check your confirmation email or account dashboard).
   • Note the payment method you used (card, bank account, or app store).
2. Draft a clear cancellation request.
   • Write a simple email or support form message: "I request immediate cancellation of my Revo subscription effective [today's date]. My account email is [your email]. My subscription ID is [ID]. Please confirm the cancellation date and when my access will end."
   • Be direct and specific. Vague requests often get lost or misunderstood.
3. Submit via Revo's support channels.
   • Visit Revo's support page or app and locate their contact form or support email address.
   • Paste your cancellation request and submit.
   • Pro tip: Take a screenshot of your submission or note the ticket number if one is issued.
4. Request written confirmation.
   • In your message, ask Revo to reply with written confirmation that includes the exact cancellation date and the date your access will end.
   • This protects you if Revo tries to bill you again after you thought you'd cancelled.
5. If you subscribed via an app store, cancel there too.
   • For Apple App Store: Open Settings, tap your name, select Subscriptions, find Revo, and tap Cancel Subscription.
   • For Google Play: Open the Play Store app, tap your profile icon, select Payments and Subscriptions, then Subscriptions, find Revo, and tap Cancel.
   • Cancelling in the app store prevents double-charging and ensures the platform respects your cancellation preference.
6. Monitor your account for 7-10 days.
   • Check that Revo's support team has replied with confirmation.
   • Verify that your next billing cycle does not occur.
   • If you're charged again after cancellation, contact Stopee or your bank immediately to dispute the charge.

What happens after you cancel

Cancellation doesn't end your relationship with Revo instantly-there's a waiting period you need to understand.

Access and billing timeline

According to Revo's terms, your cancellation request typically takes effect at the end of your current paid billing period. If you're mid-cycle on a monthly plan, you retain access until that month expires. If you're on an annual plan and cancel in month three, you'll have access until month 12 unless Revo confirms otherwise in writing.

Warning: This means you may continue to have access to the service after requesting cancellation, but you will not be charged again once your current term ends.

Data and account deletion

Cancellation does not automatically delete your account or personal data. Revo's terms specify how long they retain your information after cancellation. If you want your account and data completely removed, you must request this explicitly from their support team in a separate message.

Stopee advises you to ask: "After cancellation, how long will you retain my account data and personal information? How do I request account deletion?" Document their response for your records.

Confirmation you should receive

After cancellation, Revo should send you confirmation that includes:

• The date your cancellation request was processed.
• The date your current paid access ends.
• Confirmation that no further charges will be applied.
• Details on how to retrieve your data if applicable.

If Revo's response does not include all of these details, reply asking for clarification. At Stopee, we recommend treating this confirmation email as your proof of cancellation.

Revo pricing for new zealand customers

Understanding what you're paying each month helps you decide whether the service is worth keeping.

Current revo subscription plans

If you're on the monthly Plus plan at NZ$5.99, that's roughly NZ$72 per year. On Premium monthly at NZ$11.99, you're paying around NZ$144 annually. Over two years, unused subscriptions can easily cost you NZ$150 or more. Cancelling sooner rather than later protects your budget.

Will you get a refund when you cancel

Revo's refund policy is strict, but it's not your only option.

Revo's stated refund policy

Revo explicitly states in their terms and conditions that all purchases are non-refundable. This means if you cancel mid-cycle, Revo will not refund the unused portion of your subscription. Your cancellation takes effect at the end of your current paid period without any money back from the company.

This is a key reason why timely cancellation matters-the sooner you cancel, the sooner you stop the bleeding and prevent the next charge.

Exceptions through consumer law and app stores

Revo's own non-refund policy is not the end of the story. You have two important exceptions:

• App Store and Google Play refunds: If you purchased through Apple App Store or Google Play and the app is faulty, fails to deliver promised features, or doesn't work as advertised, you can request a refund directly from that store. Apple and Google have their own refund policies independent of Revo's, typically allowing refunds within 14-48 hours of purchase if the app is defective.
• Consumer Guarantees Act (CGA): If Revo's service is faulty or breaches any of the guarantees under New Zealand law (fit for purpose, acceptable quality, due care and skill), you may be entitled to a refund or remedy even if Revo's terms say "no refunds." Stopee can help you escalate this claim if necessary.

Pro tip: Document the specific fault or broken promise when you contact support. "The app crashes every time I try to exchange currency" is a much stronger claim than "The service doesn't work."

Common cancellation mistakes and how to avoid them

We've seen customers make the same costly errors over and over-here's how to sidestep them.

Mistake 1: assuming the app removes you from billing

Many people delete the Revo app thinking that stops the subscription. It doesn't. The subscription is managed by Revo's system and the app store separately from the app itself. Deleting the app is like deleting an airline app and expecting your frequent flyer account to close. You must cancel through support channels, not just uninstall.

Mistake 2: forgetting to cancel on the app store too

If you subscribed through Apple App Store or Google Play, you must cancel the subscription on that platform as well. Stopping the Revo app's direct subscription doesn't automatically cancel your app store subscription. You'll be charged twice if you're not careful.

Mistake 3: not asking for written confirmation

Verbal or chat-based cancellations without written proof leave you vulnerable. If Revo charges you again, you'll struggle to prove you cancelled. Always ask support to send written confirmation via email that includes specific dates and confirmation of no further charges.

Mistake 4: cancelling too late in the cycle

Revo processes cancellations at the end of your paid term. If you cancel on the 28th of a 30-day cycle, you've only saved 2 days of charges. Cancel as early as you know the service isn't for you.

Mistake 5: not keeping records

Screenshots of your cancellation request, the ticket number, and confirmation emails are your proof. Store these somewhere safe (email folder, cloud storage) for at least 12 months. If a dispute arises, these records help you and Stopee build a strong case.

Checklist for cancelling revo

Use this checklist to ensure you complete every step and protect yourself.

• I have located my Revo account email address.
• I have found my subscription ID or order number.
• I have drafted a clear cancellation request message.
• I have submitted the cancellation request via Revo's support form or email.
• I have taken a screenshot or noted the ticket number.
• I have requested written confirmation of the cancellation and access end date.
• If I subscribed via Apple App Store, I have cancelled the subscription in Settings.
• If I subscribed via Google Play, I have cancelled the subscription in the Play Store.
• I have received written confirmation from Revo with cancellation details.
• I have verified that no further charges appear on my bank statement 7-10 days later.
• I have stored all confirmation emails and screenshots for my records.

How to contact revo for cancellation

To cancel your Revo subscription, you'll need to contact their support team using the address and methods below.

Contact information for cancellation

Revo's primary business entity is Revo Work Pte Ltd, based in Singapore. Although you are a New Zealand customer, Revo processes cancellations through their Singapore support address:

Revo Work Pte Ltd
Singapore (primary contact for cancellations)
Email: contact via Revo app or website support form

An alternative Malaysian address is also listed in Revo's legal terms:

Revo (Malaysia address)
As referenced in Revo's Terms and Conditions

Important note: There is no specific New Zealand postal address listed for Revo cancellation requests. Submit your cancellation request through the app's support form or contact Revo's support channels directly. Stopee recommends using the in-app support form if available, as it creates a trackable record.

Response time expectations

Revo typically responds to cancellation requests within 5-7 business days. If you don't receive confirmation within this timeframe, follow up with a second message referencing your original request. Stopee advises patience but also persistence-companies sometimes "miss" initial cancellation emails.

Escalation options if revo refuses to cancel

If Revo ignores your cancellation request or refuses to process it without a valid reason, you have escalation pathways.

Step 1: formal written request

Send a second cancellation request via registered email or through the support form, marked clearly as a "Formal Cancellation Request." Include reference to your first request and state the date you originally requested cancellation. Ask for acknowledgement within 48 hours.

Step 2: consumer dispute resolution

If Revo continues to refuse or ignore your cancellation, contact the Commerce Commission or a consumer dispute resolution service. Stopee can guide you through this process. In New Zealand, you can also lodge a complaint with the Consumer Information Centre or seek advice from a local Citizens Advice Bureau.

Step 3: chargeback through your bank

If Revo continues to bill you after a documented cancellation request, contact your bank and dispute the charge. Your bank can initiate a chargeback to recover the funds. Keep all cancellation records to support your chargeback claim.

Summary and next steps

Cancelling Revo requires direct contact with their support team, submission of your account details, and follow-up to confirm the cancellation took effect. You won't receive a refund for unused time under Revo's own policy, but you retain statutory rights under New Zealand's Consumer Guarantees Act if the service is faulty or doesn't meet promises made at purchase. Document every step, cancel on both the Revo platform and your app store subscription, and verify the cancellation within 7-10 days by checking your billing activity.

Stopee has helped thousands of consumers cancel unwanted subscriptions, dispute unfair charges, and reclaim their money by understanding their rights and following clear, practical steps. Whether you're cancelling Revo because the app doesn't meet your needs or because you've discovered a fault, Stopee is here to support your journey toward smarter subscription management. Visit Stopee.com to explore your options, access cancellation templates, and connect with resources tailored to New Zealand consumers.