Manage Rentola

How to cancel rentola in new zealand and reclaim your money

What rentola is and how it charges you

Rentola is an online property-listing service that connects renters and landlords across New Zealand and beyond. You register, pay to unlock features, and gain immediate access to landlord contact details and full property listings.

The service operates on a subscription model with auto-renewing charges. Most users sign up for a trial (around NZ$2) to test the platform, then move to a recurring monthly subscription (approximately NZ$65 per month) that continues automatically unless you actively cancel.

How rentola's pricing works

Rentola charges upfront for access and claims you forfeit cooling-off rights because you receive "immediate full access" upon registration. This is a critical detail that affects your refund options, which we cover in detail below.

The table below shows the approximate pricing structure based on user reports:

Why auto-renewal catches people off guard

Auto-renewal is the default setting on Rentola subscriptions. You are charged each month automatically unless you cancel before your next billing date. Many users discover charges weeks or months after they stopped using the service, which is why Stopee recommends checking your bank statements regularly for recurring charges you no longer want.

Should you cancel rentola?

This section helps you decide whether cancellation is the right move for you.

Reasons to cancel immediately

• You have found a rental property and no longer need landlord contact details.
• You are being charged monthly but have not used the service in weeks.
• You signed up for a trial and do not want the recurring charge.
• The listings are outdated or the contact details are incorrect.
• You prefer to use free rental websites or work directly with real estate agents.

Reasons to keep your subscription

• You are actively house-hunting and Rentola listings match your criteria.
• You value direct access to landlords without waiting for agent responses.
• You plan to move house multiple times and want ongoing access.

If you are leaning towards cancellation, Stopee is here to walk you through the process step by step, so you avoid common mistakes and protect your refund rights.

How to cancel rentola in four simple steps

You have two cancellation methods available, and we recommend attempting the self-service option first.

Method 1: cancel through your account (recommended)

This is the fastest way to stop auto-renewal and generate an immediate cancellation confirmation.

1. Log into your Rentola account at rentola.co.nz using your email and password.
   • If you have forgotten your password, click "Forgot password?" and reset it before proceeding.
2. Navigate to your profile or account settings.
   • Look for menu options labelled "Account", "Billing", "Subscription", or "Membership".
   • These are usually found in the top-right corner or in your user menu.
3. Locate the subscription or billing section.
   • You should see your current plan, renewal date, and payment method.
   • Look for a button or link that says "Cancel subscription", "Manage subscription", or "Turn off auto-renewal".
4. Click the cancellation button and follow the on-screen prompts.
   • Rentola may ask you why you are cancelling (optional feedback - you can skip this).
   • You may be offered a discount or retention deal - decline if you are certain about cancelling.
   • Once you confirm, take a screenshot of the cancellation confirmation page and save it to your files.
5. Verify your cancellation by checking your email for a confirmation message from Rentola.
   • If you receive no email within 24 hours, proceed to Method 2 below.
   • Save this email as proof of cancellation.

Pro tip: Set a calendar reminder for the day before your next billing date. Log back into your account and confirm your subscription status shows "cancelled" or "no active subscription". This prevents surprise charges.

Method 2: cancel via email support

Use this method if you cannot access your account, or if your self-service cancellation did not work.

1. Compose an email to info@rentola.nz.
   • Use the subject line: "Cancellation request - [Your email address]".
2. Include the following information in your email body:
   • Your full name (as it appears on your Rentola account).
   • Your registered email address with Rentola.
   • Your account number (if you have it - look in past invoices or billing pages).
   • The date you joined and your current subscription plan.
   • A clear statement: "I request the cancellation of my subscription and the cessation of all future billing, effective immediately."
   • Your preferred refund method (if applicable - see the refund section below).
3. Send the email and wait for a response.
   • Rentola typically replies within 2-3 working days.
   • If you receive no response within 5 working days, send a follow-up email or escalate to consumer authorities (see consumer rights section below).
4. Save the email confirmation and any reply from Rentola to your files.
   • This creates a paper trail and proves you requested cancellation on a specific date.

Warning: Email cancellation requests can get lost or delayed. Always attempt the account self-service method first. If the email method is your only option, use a method that provides delivery confirmation (such as Gmail's "Request read receipt" feature or equivalent in your email client).

What happens after you cancel rentola

Understanding what occurs after cancellation helps you avoid unexpected charges and data loss.

Your access and billing after cancellation

When you successfully cancel, your subscription stops at the end of your current billing period. You retain access to the service until that date. Immediate termination on the same day is not standard; Rentola honours your paid period.

Example: If you cancel on 15 March and your next renewal date is 25 April, you have access until 25 April. After that, you are logged out automatically.

Most importantly, no charges should appear on your card after your final billing cycle ends. Check your bank statement 7-10 days after the expected cancellation date to confirm.

Your account data and listings

Rentola retains your account data according to its privacy policy. If you want to preserve any saved listings, searches, or correspondence with landlords, screenshot or export this information before your access ends.

You cannot log back in after cancellation, so gather anything important while you still have access.

Communication from rentola

You may still receive marketing emails or reminders to re-subscribe after cancellation. You can unsubscribe from these by clicking the unsubscribe link in the email footer, or by replying to info@rentola.nz with a request to remove your email from all mailing lists.

Will you get a refund from rentola?

Refunds from Rentola are not guaranteed and depend on timing and circumstances. Stopee has helped thousands of consumers navigate refund disputes, and the same principles apply here.

Rentola's official refund policy

Rentola's terms state that all payments are non-refundable. The company claims you forfeit your right to withdraw because you receive "immediate full access" upon registration. This removes the standard 14-day cooling-off period that applies to most online purchases.

However, this does not mean refunds are impossible. Consumer law and practical leverage exist if you act quickly.

When you might still get a refund

• You cancelled within 2-3 days of purchase (before you have used the service meaningfully). Contact Rentola directly and explain you changed your mind.
• You were charged twice by error. Request an immediate reversal, and contact your bank if Rentola refuses.
• You were charged after you requested cancellation. This is a billing error - ask for a full refund of the erroneous charge.
• The service is not as described on the website (for example, landlord contact details are incorrect or outdated). This may breach consumer guarantee rights under New Zealand law.

How to request a refund

1. Email Rentola at info@rentola.nz within 7 days of the charge.
   • Include your order number, charge date, amount, and a clear explanation of why you deserve a refund.
   • Be factual and polite - avoid emotional language.
2. Provide supporting evidence.
   • Include a screenshot of the charge on your bank statement.
   • Attach your cancellation request email or screenshot if the charge came after you cancelled.
3. Wait for a response (typically 5-10 working days).
   • If Rentola agrees, they will process the refund to your original payment method within 14 days.
   • If Rentola refuses, move to step 4.
4. Dispute the charge with your bank or card issuer if Rentola refuses.
   • Contact your bank's fraud or disputes team and explain why you believe the charge is invalid.
   • Provide all evidence (emails, screenshots, cancellation confirmations).
   • Banks can reverse the charge if they agree it was unauthorised or incorrect.

Pro tip: New Zealand banks typically honour refund requests within 30 days of the charge. Act quickly and keep copies of all correspondence. Stopee recommends gathering your evidence immediately after deciding to cancel, before emotions cloud your approach.

Your consumer rights and consumer law protections

New Zealand consumer law is on your side in several scenarios, and Stopee wants you to understand these rights before you cancel.

The consumer guarantees act and digital services

The Consumer Guarantees Act protects you when you buy goods or services in New Zealand. Rentola is a service, so these protections apply:

• The service must be of acceptable quality and fit for purpose.
• Landlord contact details must be current and accurate (or at least reasonably current at the time of supply).
• The service should work as described on the website.
• You have the right to a refund, repair, or replacement if the service fails to meet these standards.

Rentola's claim that you forfeit cooling-off rights due to "immediate access" is noted by the Commerce Commission and is legally questionable in some cases. If you have used the service and found it materially deficient (for example, contact details are weeks out of date, or landlords do not respond), you have grounds to dispute non-refundable claims.

What to do if rentola ignores you

If Rentola refuses your refund request and your bank cannot help, contact the Commerce Commission or your local Citizens Advice Bureau:

• Commerce Commission: Lodge a complaint at www.comcom.govt.nz if you believe Rentola has breached consumer law.
• Citizens Advice Bureau: Visit www.cab.org.nz for free advice on your consumer rights and next steps.
• Dispute Resolution Scheme: If Rentola belongs to a dispute resolution scheme (check their website), you can lodge a formal complaint for free.

Stopee recommends documenting everything - emails, screenshots, charge dates, cancellation confirmations - before you escalate. This creates a compelling case if regulators investigate.

Common mistakes to avoid when cancelling rentola

Cancellation can feel stressful, especially if you are frustrated about charges. The following mistakes can delay your cancellation or cost you money.

Mistake 1: assuming your cancellation is complete

Many people cancel through their account and assume they are done. Weeks later, another charge appears. Always verify your cancellation by checking your account a few days after cancelling, or by waiting 7-10 days and confirming no new charge has appeared on your bank statement.

Mistake 2: not keeping proof of cancellation

Screenshots and confirmation emails are your proof if a dispute arises. Do not delete these after cancellation. Save them to a folder on your computer or in cloud storage for at least 90 days.

Mistake 3: cancelling by deactivating your payment method

Some users cancel their credit card or revoke payment authority instead of formally cancelling the subscription. This can trigger Rentola to send invoices to debt collection or prevent you from re-activating your account later. Always cancel the subscription first, then handle your payment method.

Mistake 4: deleting your account without cancelling first

Account deletion and subscription cancellation are different processes. Deleting your account does not stop auto-renewal in most cases. Always cancel the subscription before requesting account deletion.

Mistake 5: ignoring the billing date

If you cancel on 20 May and your renewal date is 25 May, you may still be charged on 25 May. Rentola processes renewals automatically in the days leading up to the renewal date. Cancel at least 5-7 days before your renewal date to avoid overlap.

Pro tip: After you cancel, set a phone reminder for the day before your next expected billing date. Log in and confirm your subscription says "cancelled" or shows no upcoming charges. This gives you time to escalate if something went wrong.

Cancellation timeline and what to expect

Timing is crucial when cancelling Rentola, and Stopee has laid out a realistic timeline to manage your expectations.

Day 1: you request cancellation

Submit your cancellation through your account or email info@rentola.nz.

Days 2-3: confirmation arrives

You should receive a confirmation email. If not, follow up with a second email marked "URGENT FOLLOW-UP".

Days 4-7: final billing cycle

You retain access until your renewal date. No new charges should appear after your next scheduled renewal date.

Day 14-21: verify on your bank statement

Check that no new charge has appeared. If a charge does appear after your cancellation date, dispute it immediately with your bank.

Day 30+: account inaccessible

After your paid period ends, you cannot log in. All your data remains with Rentola unless you have deleted it.

Checklist: before and after you cancel

Use this checklist to ensure you have covered all bases before and after cancellation.

Contact information and postal address

Rentola does not publish a New Zealand postal address on its website. The company primarily operates through digital channels.

How to reach rentola

• Email: info@rentola.nz
• Website: rentola.co.nz
• Account support: Log into your account and look for a "Contact us" or "Help" link in the footer.

Rentola's registered company details

Rentola Limited is registered in London, United Kingdom. For formal legal correspondence or escalated complaints, Stopee recommends first attempting resolution through info@rentola.nz, followed by complaints to the Commerce Commission or Citizens Advice Bureau (see consumer rights section above).

If you require a physical mailing address for formal notice or legal purposes, contact the Commerce Commission's office or consult with a lawyer, as Rentola does not actively maintain a public New Zealand postal address.

Key takeaway and final recommendations

Cancelling Rentola is straightforward if you follow the right steps: log in and cancel through your account (fastest), or email info@rentola.nz with clear details if self-service fails.

Refunds are not guaranteed due to Rentola's "immediate access" clause, but you have leverage if you cancelled quickly, were charged in error, or the service did not match its description. Your bank and New Zealand consumer law protect you in these scenarios.

Stopee has helped thousands of consumers cancel subscriptions and recover money they thought was lost. The same approach works here: gather evidence, act fast, and escalate if the company refuses. You are not alone in this process, and consumer protections exist for a reason.

Take action today. Cancel through your account first, save your confirmation, monitor your bank statement, and follow up within 7 days if anything seems wrong. Stopee is always here to help you understand your rights and next steps if Rentola does not cooperate.