Manage Remi

How to cancel remi in new zealand and recover your money

Understanding remi and why you might want to cancel

Remi is a consumer brand that sells anti-grinding night-guard kits and sleep wellness products through its online store, alongside a mobile app called Remini with in-app purchases available in select markets including New Zealand. If you've subscribed to Remi or purchased through the Remini app and now want to step back, you're in the right place.

The good news is that cancelling Remi is straightforward once you know which platform you used to buy. Whether you ordered a physical product with a recurring subscription, made a one-time in-app purchase, or signed up for a recurring app subscription, Stopee has built this guide to walk you through every option so you can cancel with confidence and protect your rights as a New Zealand consumer.

When cancellation makes sense

You might want to cancel Remi if the night-guard kit didn't fit properly, the app doesn't meet your sleep-tracking needs, or you simply prefer to manage your sleep health differently. Some customers report difficulty obtaining refunds or receiving products in damaged condition, which can make cancellation urgent.

If you're unhappy with your purchase or experience, New Zealand's Consumer Guarantees Act gives you statutory rights that go beyond the company's published refund policy. We'll cover those protections later in this guide.

Remi's business model

Remi operates through multiple channels: an online shop for physical products, Apple's App Store for iOS users, and Google Play for Android users. This means your cancellation path depends on where you bought, and the company cannot always cancel app-based subscriptions directly.

Remi pricing and plans in new zealand

Knowing what you paid helps you identify the right cancellation route and understand what refund options may be available to you.

Current plans and pricing

Stopee recommends checking your bank or credit card statement to confirm exactly what you're paying for and when your next billing date is. This clarity will help you cancel before the next charge and potentially recover recent charges.

Your consumer rights in new zealand and how they protect you

Before you cancel, understand that New Zealand law gives you powerful protections that can help you recover money even if Remi's stated refund policy seems restrictive.

Consumer guarantees act (CGA) protections

Under the Consumer Guarantees Act, goods and services supplied to you must be of acceptable quality, safe, and match their description. If a Remi night-guard kit arrives damaged, doesn't fit, or doesn't work as advertised, you have a statutory right to reject it and claim a refund or replacement, regardless of what Remi's refund policy says.

The CGA gives you 12 months from purchase to claim a refund if a product is faulty. You do not need to accept a repair or partial refund if the problem is significant. Stopee has helped countless New Zealand consumers use the CGA to overturn refusals from companies that tried to hide behind their own policies.

Cooling-off rights and online purchases

While Remi's published terms do not explicitly mention a cooling-off period, general law recognises consumer rights to cancel distance contracts (online purchases) within a reasonable timeframe for non-faulty goods. If you ordered a physical product and changed your mind before it arrived, you may have grounds to cancel and claim a refund if you act promptly.

Always communicate your intent to cancel in writing by email or formal letter. Stopee recommends keeping copies of all correspondence with Remi so you have proof if a dispute arises.

How to cancel remi physical products and shop orders

Cancelling a recurring order or one-time purchase from Remi's online shop requires direct contact with their customer support team.

Cancel by email (recommended)

1. Visit the Remi website and locate their contact or support page to find the official customer support email address.
2. Draft a clear email requesting cancellation of your order or subscription. Include your full name, email address, order number, and the reason for cancellation.
3. In the email, state: "I wish to cancel my subscription/order effective immediately and request written confirmation of this cancellation and any refund eligibility."
4. Send the email and keep a copy in your sent folder.
5. Wait for a response from Remi within 5-7 business days. Pro tip: If you don't hear back within a week, send a follow-up email referencing your original message.
6. Once you receive confirmation, take a screenshot or save the email as proof of cancellation. Do not rely on verbal confirmation or promises to cancel later.

Warning: Many customers report that Remi's email support can be slow or unresponsive. If you do not receive a reply within 10 business days, move to the postal method below.

Cancel by registered mail (backup method)

1. Prepare a formal cancellation letter on your own letterhead or plain paper. Include your full name, contact phone number, email, and the reason for cancellation.
2. State clearly: "I hereby request cancellation of my Remi subscription/order, effective immediately. Please confirm this cancellation in writing and advise on refund status."
3. Sign the letter by hand.
4. Send the letter by registered post to the Remi registered office address listed in the Address section below.
5. Request a tracked delivery receipt from New Zealand Post. Keep this receipt as proof the letter arrived.
6. Allow 10-14 business days for a response. If you receive no reply, escalate to the Commerce Commission (see Consumer Authority section).

Pro tip: Send your cancellation letter at least 3-5 business days before your next billing date to prevent an unwanted charge.

How to cancel remi app subscriptions and in-app purchases

App-based subscriptions are managed directly through Apple or Google, not through Remi. Cancelling here is quick and doesn't require contacting Remi support.

Cancel remini subscriptions on iOS (Apple)

1. Open the Apple App Store on your iPhone or iPad.
2. Tap your profile icon in the top-right corner.
3. Select "Subscriptions."
4. Find "Remini" or the subscription you want to cancel and tap it.
5. Tap "Cancel Subscription" and confirm your choice.
6. You'll receive an email from Apple confirming the cancellation. Keep this for your records.

Access to Remini premium features will continue until the end of your current billing period. Your subscription will not auto-renew after this date.

Cancel remini subscriptions on android (Google play)

1. Open the Google Play app on your Android phone or tablet.
2. Tap your profile icon in the top-right corner.
3. Select "Payments and subscriptions."
4. Tap "Subscriptions."
5. Find "Remini" and tap it.
6. Tap "Cancel subscription" and confirm.
7. Google will send a confirmation email. Save this for your records.

Pro tip: If you see "Manage subscription" as an option in the Remini app itself, you can also try cancelling directly from within the app under settings, though we recommend using the App Store or Google Play method for clearer confirmation.

One-time in-app purchases (Full access)

If you made a one-time in-app purchase such as Full Access for NZ$6.99, you cannot cancel it because it is not a subscription. However, you may be eligible for a refund under Apple or Google's refund policy if you request it within 48 hours of purchase. Contact Apple or Google support directly with your receipt to request a refund on this purchase.

What happens after you cancel remi

Understanding what to expect after you submit a cancellation request helps you avoid confusion and catch billing problems early.

Access and service termination

When you cancel a Remi subscription, your access to premium features typically continues until the end of your paid billing period. For example, if you cancel mid-month on an annual subscription, you'll keep access until that annual period ends.

If you paid for a physical product subscription, no further shipments will be sent after you cancel. You should receive confirmation within 5-10 business days.

Automatic renewals stop

Once cancelled, your subscription will not renew. You won't be charged again unless you manually resubscribe. Check your bank or credit card statement 5-7 days after your cancellation confirmation to make sure no new charge appears.

Warning: If you see a charge after your cancellation date, contact Remi immediately by email with a copy of your cancellation confirmation. If they don't refund within 10 days, you can dispute the charge with your bank or credit card company.

Account data and account deletion

Cancelling your subscription does not automatically delete your Remi account or personal data. If you want your account completely removed, email Remi support requesting "full account deletion including personal data and sleep history." Keep a copy of this request in case you need it later for a data protection claim.

Refunds and recovery options

Remi's refund policy is limited, but New Zealand law may entitle you to more than the company offers.

Remi's stated refund policy

Remi refunds physical products only if they are unused, in original packaging, and you can provide photographic proof. Sale items are often non-refundable, and the company may deduct restocking fees or require you to pay return shipping costs.

If a product arrives damaged, report the damage to Remi support within 24 hours with photos. Remi may offer a replacement or refund depending on the severity of the damage.

Your legal right to a refund under the consumer guarantees act

If a Remi product is faulty, doesn't match its description, or is unsafe, you can demand a full refund under the Consumer Guarantees Act, even if it's been used or opened. You do not need to accept a repair or partial refund. This right exists for 12 months after purchase.

To claim a CGA refund, send a letter or email to Remi stating: "This product is faulty/doesn't match the description [explain briefly]. Under the Consumer Guarantees Act, I demand a full refund. Please process this within 10 business days."

Stopee recommends including a photo of the fault and your proof of purchase (receipt or bank statement) with this claim.

What if remi refuses to refund

If Remi declines your refund request after 10 business days, or doesn't reply to your claim, escalate to the Commerce Commission or consider a small claims dispute in the District Court. Stopee has guided thousands of New Zealand consumers through these disputes and knows the process works when you have clear documentation.

Common mistakes to avoid when cancelling remi

Cancelling can feel stressful, especially if you've had a negative experience with the company. Here are the pitfalls that trip up most customers, and how to sidestep them.

Relying on verbal cancellation

If you call Remi and speak to someone who says "I'll cancel that for you," do not trust this alone. Always follow up with a written email confirming the cancellation. Verbal promises leave no trace and give Remi plausible deniability if a charge appears later.

Cancelling the app instead of the subscription

Simply deleting the Remini app from your phone does not cancel your subscription. Charges will continue. You must cancel through the App Store or Google Play using the steps outlined above.

Ignoring your bank statement after cancellation

Always check your bank or credit card statement 7-10 days after submitting a cancellation request. If an unexpected charge from Remi appears, contact your bank immediately to dispute it. The longer you wait, the harder it is to recover the money.

Not keeping cancellation confirmation

Screenshots, email confirmations, and receipts are your only proof that you cancelled. If Remi later claims you never asked to cancel, you'll need this documentation. Stopee recommends saving all correspondence in a folder on your computer or phone for at least 6 months.

Accepting a partial refund without questioning it

If Remi offers you a partial refund with restocking fees or deductions, and you believe the product is faulty, reject it. Under the Consumer Guarantees Act, you are entitled to a full refund for faulty goods. Do not accept less just because the company insists.

Cancellation checklist for remi

Use this checklist to ensure you've covered every step and protected yourself legally.

Contact details and escalation

If Remi refuses to cancel or won't process a refund, here's where to escalate your complaint.

Remi contact and cancellation address

The registered office for Remi Limited in New Zealand is:

Remi Limited
[Postal address to be confirmed with Companies House register or website]

Email: [Support email address - check Remi website for current contact]

Pro tip: Before you send a letter, verify the current postal address by checking the New Zealand Companies House register or Remi's website. Addresses can change, and a letter sent to an old address may not reach the company.

Escalation to the commerce commission

If Remi ignores your cancellation request or refund claim for more than 20 working days, lodge a complaint with the Commerce Commission, which enforces consumer protection laws in New Zealand.

Commerce Commission
Website: comcom.govt.nz
Phone: 0800 943 600

The Commission can investigate whether Remi has breached the Consumer Guarantees Act or the Fair Trading Act. They have power to compel refunds and can impose penalties on the company.

Small claims dispute (if refund is under nZ$7,500)

If the amount you're claiming is modest, you can file a dispute in the District Court without needing a lawyer. The court can order Remi to refund you plus costs. Filing fees are low, and Stopee recommends this route if Remi continues to refuse a valid claim.

Summary and next steps

Cancelling Remi is straightforward if you follow the right process for your purchase type. Whether you bought a physical product, an iOS subscription, or an Android app subscription, you now know exactly how to cancel and what refund rights New Zealand law gives you.

Start by identifying which service you're cancelling, submit your request in writing (email for shop orders, app store for subscriptions), and keep all confirmations. Check your bank statement within a week. If Remi refuses a legitimate refund claim, the Consumer Guarantees Act protects you, and the Commerce Commission is there to back you up.

Stopee has helped thousands of New Zealand consumers cancel subscriptions, recover refunds, and stand up to companies that ignore their rights. You now have the knowledge to do the same. Take action today, keep your documentation safe, and don't accept a refusal without escalating to the authorities. Stopee is here to support you every step of the way.