Manage Remi

How to cancel remi and stop unwanted night guard replacements

Understanding remi and why people cancel

Remi is a direct-to-consumer oral care brand that ships custom-fit night guards and replacement trays to customers across the United States. The company markets itself as a low-cost alternative to dentist-fitted guards by letting you take impressions at home and then supplies replacement guards on a recurring schedule. Many customers find genuine value in Remi's pricing and convenience, but others discover that the recurring replacement plan doesn't match their actual needs. If you've decided to stop receiving shipments or want to exit your membership, you're not alone. At Stopee, we've helped thousands of consumers navigate subscription cancellations, and Remi cancellations follow predictable patterns once you know where to look and what to document.

Why cancellation matters for your wallet

Remi's recurring replacement model typically triggers charges every six months for replacement night guards. If you don't actively cancel before your next billing cycle, you'll see an unexpected charge hit your account. Customers who have reported problems on public review platforms consistently mention surprise charges continuing even after they believed they had stopped their subscription. A single unwanted shipment can cost $50 to $150 or more, depending on your plan. Over one year, multiple unplanned charges can add up to several hundred dollars. That's why treating cancellation as a financial priority-not a "someday" task-protects your cash flow and prevents frustration.

Common reasons customers cancel

You might be canceling because your teeth grinding has improved, you've switched to a different brand, the replacement schedule no longer fits your usage pattern, or you simply prefer a one-time purchase model. Whatever your reason, Stopee recommends documenting it in writing when you submit your cancellation request. A clear explanation helps customer service representatives process your request faster and creates a record if you need to dispute a charge later.

Your consumer rights and cancellation protections

Federal law protects you when canceling subscription services sold in the United States.

The restore online shoppers confidence act (ROSCA)

Under ROSCA, enforced by the Federal Trade Commission, Remi must provide you with a simple, easy mechanism to cancel your subscription. The law requires that Remi make cancellation as easy as the original signup process. If you signed up online, Remi must allow you to cancel online or through another simple method (like phone or email). Remi cannot charge your payment method after you submit a valid cancellation request. If charges continue after you've canceled, those are unauthorized charges, and you have the right to dispute them with your credit card issuer or bank.

Your right to refunds and charge-backs

If Remi charges your account after you cancel, you have two powerful tools. First, you can file a charge-back dispute with your credit card company or bank. Most financial institutions will reverse unauthorized recurring charges within 30 to 60 days. Second, you can file a complaint with the Federal Trade Commission at reportfraud.ftc.gov. Stopee recommends keeping copies of your cancellation request and all communication from Remi-these documents are your evidence that you tried to cancel and the company failed to honor your request.

State consumer protection laws

Many U.S. states have their own consumer protection rules for negative-option billing (the legal term for recurring charges). North Carolina, where Remi's corporate office is located, has specific rules requiring clear disclosure of recurring charges and simple cancellation. Check your state's attorney general website for additional protections. At Stopee, we've seen state-level complaints move companies to action much faster than federal complaints alone.

How to cancel remi: step-by-step methods

Remi provides multiple cancellation paths, and your best option depends on how quickly you need confirmation and how much documentation you want in writing.

Method 1: cancel by postal mail (most documented)

Mailing a cancellation request to Remi's corporate office creates a paper trail that is difficult for the company to dispute later. This method takes longer but gives you the strongest proof of your cancellation request. Here's how to do it:

1. Gather the information you'll need:
   • Your full name and account email address
   • Your account number (check your last invoice or account confirmation email)
   • Your order or subscription ID
   • Your current billing address on file with Remi
2. Write a clear cancellation letter on plain paper. Your letter should state: "I am writing to formally request the cancellation of my Remi subscription effective immediately. My account email is [your email]. My account number is [your number]. Please confirm in writing that my recurring charges have stopped and my subscription has been closed." Keep the letter simple and factual.
3. Sign and date the letter.
4. Make a photocopy or scan for your records before you mail it.
5. Mail your letter via certified mail with return receipt requested to: Remi, a PartsSource Company, 6325 Ardrey Kell Road, Suite 200, Charlotte, North Carolina 28277.
6. Keep the certified mail receipt and the return receipt signed by Remi when it arrives. These prove the company received your cancellation request on a specific date.

Pro tip: Certified mail costs about $8 and takes 3 to 5 business days, but the proof is worth it. The return receipt shows the exact date Remi's mailroom received your letter, which becomes important if you need to dispute a charge that arrives after your cancellation date.

Method 2: contact remi's customer service by phone

If you need faster resolution, calling Remi's customer service team allows you to speak to a representative who can process your cancellation immediately. This method is quicker but creates less written documentation, so you'll need to follow up in writing to reinforce your request.

1. Find Remi's customer service phone number on theremigroup.com by visiting their contact page.
2. Call during business hours. Have your account information ready (email, account number, phone number on file).
3. Tell the representative clearly: "I want to cancel my Remi subscription immediately. Please process the cancellation now and send me a confirmation email."
4. Ask the representative for their name, the date and time of the call, and a confirmation reference number.
5. Request that Remi send a cancellation confirmation email within 24 hours. If you don't receive it, follow up with Method 1 (mailed letter) to create a written record.
6. Write down everything the representative told you, including what they said about your final billing date and any pending refunds.

Warning: Customer service representatives sometimes tell you the subscription is "cancelled" but don't fully process it in the billing system. This is why following up with an email confirmation is essential.

Method 3: email remi's support team

Email gives you a written record in one exchange but may take longer than a phone call to receive a response. Use email if you prefer a documented trail and can wait 2 to 5 business days for a reply.

1. Send an email to Remi's customer support address (check theremigroup.com for the exact email; look for "support," "help," or "contact").
2. In the subject line, write: "Subscription cancellation request - [Your account email]"
3. In the body, include your full name, account email, account number, and order ID. State: "I am requesting immediate cancellation of my Remi subscription. I do not want any further charges or shipments. Please confirm this cancellation in writing and provide the date the subscription ended."
4. Save the email confirmation showing it was sent and the time/date.
5. Watch for Remi's reply. Most companies respond within 3 business days. If you don't hear back after 5 days, send the same request by certified mail (Method 1).

Method 4: check your account settings online

Some subscription services allow you to cancel directly from your customer account dashboard. Stopee always recommends checking this option first because it's instant and often generates an automatic confirmation email.

1. Log into your Remi account on theremigroup.com using your email and password.
2. Navigate to "Account Settings," "Subscription," "Billing," or "Manage Membership" (exact wording depends on Remi's site layout).
3. Look for a button or link that says "Cancel subscription," "End membership," or "Pause deliveries."
4. Click the button and follow the on-screen prompts. Remi may ask you to confirm your cancellation or explain why you're leaving; answer truthfully.
5. Complete the cancellation process. You should see a confirmation message or receive an automated email within minutes.
6. Screenshot the confirmation message and save the confirmation email as proof.

Pro tip: Even if you cancel online, follow up with an email to Remi's support team stating: "I cancelled my subscription on [date] through my account dashboard. Please confirm that this cancellation was processed and no further charges will occur." This creates a second layer of documentation.

What to do after you cancel

Cancellation doesn't end the moment the company confirms it-you still have important follow-up steps to protect yourself.

Monitor your billing for at least three billing cycles

Set a phone reminder for the date your next Remi charge would normally occur. Check your credit card or bank statement on that date to confirm no charge appeared. If you see an unexpected charge after your cancellation, take action immediately rather than waiting. The sooner you report it, the easier the dispute process becomes.

Save all communication from remi

Create a folder (digital or physical) with every email, letter, and receipt related to your cancellation. Include your cancellation request, Remi's confirmation, your certified mail receipt (if you mailed a letter), and screenshots of your account showing the subscription as cancelled. Stopee strongly recommends keeping these documents for at least one year after your final charge. If you need to file a dispute or complaint, these records are your evidence.

Request a final account statement

Email Remi and ask them to send you a final account statement showing your last charge date and confirming no future charges are scheduled. This statement becomes your proof that the subscription was truly ended. If Remi refuses or cannot provide this, that's a red flag that the cancellation was incomplete.

Common cancellation mistakes to avoid

We understand cancellation feels stressful, and small missteps can delay the process or create confusion that works against you.

Mistake 1: assuming cancellation happened without confirmation

Many customers call, think they've canceled, and then are shocked to see a charge appear months later. Never assume your cancellation is complete until you have written confirmation from Remi stating your subscription has ended. If you cancel by phone, always request an email confirmation within 24 hours.

Mistake 2: canceling only your billing payment method

Some customers think they can stop Remi charges by removing their credit card from the account or telling their bank to decline charges. This doesn't actually cancel the subscription-it just bounces the payment, which often triggers late fees or account deactivation notices. You must cancel the subscription itself, not just the payment method.

Mistake 3: waiting until after the next charge appears

If your next billing date is coming up, cancel immediately rather than waiting to see if the charge hits. Canceling before the charge is processed prevents the problem entirely. After a charge appears, you're fighting to get a refund instead of preventing the charge in the first place.

Mistake 4: not keeping records of your cancellation request

If Remi continues charging you and you haven't documented your cancellation request, the company can claim they never received a cancellation. This is why certified mail, email confirmations, and screenshots of your cancelled account are so valuable. At Stopee, we've seen customers dispute unauthorized charges successfully only because they had proof they tried to cancel.

Mistake 5: filing a charge-back immediately instead of giving remi time to respond

If you cancel and then see a charge, first contact Remi's support team and ask for a refund with your cancellation confirmation as proof. Give them 5 to 7 business days to respond. If they refuse or don't respond, then file a charge-back dispute with your bank. This shows good faith and often results in faster resolution with the company.

Refunds and billing timelines

Understanding how Remi's billing cycle works helps you plan your cancellation strategically.

When you'll stop being charged

If you cancel before your next billing date, you will not be charged for the next replacement guard. If you cancel after your payment has already processed but the replacement hasn't shipped, you may be eligible for a refund depending on Remi's policy. Stopee recommends asking Remi about their refund window when you submit your cancellation request.

Refund timelines

If Remi agrees to a refund for a charge that occurred within 30 days of your cancellation request, the refund typically appears in your account within 5 to 10 business days. Refunds for charges older than 30 days may require additional steps, such as filing a formal dispute. If Remi refuses a refund but you have proof you cancelled, dispute the charge with your credit card issuer immediately-your bank can often retrieve funds that Remi won't refund voluntarily.

Returning opened products

If you received a night guard shipment after your cancellation request but before Remi processed the cancellation, the company may offer a return for credit. Check Remi's return policy on their website. Unopened, unused guards are usually returnable for a full refund or credit, while opened guards may not be. Document the condition of any returned items and keep the return tracking number.

Pricing overview and membership costs

Knowing what you're canceling helps you understand whether your decision is right for your budget.

If you're on a recurring membership plan, each shipment represents a significant recurring expense. Over two years, a membership could cost $200 to $480 depending on your plan tier. If your teeth grinding has improved or you've found an alternative, canceling stops these charges immediately.

Preventing unauthorized charges after cancellation

Once you've cancelled, these steps ensure no surprise charges appear on your statement.

Flag your calendar for future billing dates

Set phone reminders for three dates: the date your original Remi membership would have charged (e.g., six months from now), one week before that date, and one week after. Check your bank statement on each date. If you see any Remi charge, dispute it immediately with Remi's support and your bank.

Monitor your account on theremigroup.com

If your login still works after cancellation, log in once a month and check your account status. The dashboard should show "Cancelled" or "No active subscriptions." If it still shows an active subscription or a next billing date, contact Remi immediately to ask why the cancellation didn't fully process.

Request automatic payment alerts from your bank

Many credit card companies and banks allow you to set transaction alerts for specific merchants. Ask your bank to notify you if any charge from Remi appears. This gives you immediate warning if the company charges you after your cancellation.

File an FTC complaint if charges continue

If Remi continues charging you after you've documented a cancellation request and given them time to process it, file a complaint with the Federal Trade Commission at reportfraud.ftc.gov. Include your cancellation request proof, the dates of unauthorized charges, and any responses (or lack of response) from Remi. The FTC uses these complaints to identify patterns of abuse across companies and can take enforcement action.

Comparing your options: should you cancel or pause?

Before you cancel completely, consider whether pausing your subscription might serve you better.

At Stopee, we've seen customers successfully negotiate pauses or downgrades when they called politely and explained their situation. If recurring charges are the problem but you still like Remi's products, asking to pause is worth trying before canceling outright.

Key takeaways and your action plan

Canceling Remi is straightforward when you follow a clear process and document every step. First, choose your cancellation method (certified mail is most secure; phone or email is faster). Second, submit your request clearly, stating your account details and asking for a written confirmation. Third, monitor your billing for three billing cycles to ensure no charges appear. Fourth, keep all proof of your cancellation and Remi's response. If charges continue, file a dispute with your bank and the Federal Trade Commission.

Your consumer rights under ROSCA protect you, and Remi is legally required to make cancellation simple and stop charging you once they receive a valid cancellation request. If the company resists or continues charging you, you have tools: charge-back disputes, the FTC complaint system, and your state's attorney general office.

Address for mailed cancellation requests:

Remi, a PartsSource Company
6325 Ardrey Kell Road, Suite 200
Charlotte, North Carolina 28277

Stopee has helped thousands of consumers cancel recurring subscriptions like Remi by providing clear steps, reminding them to document their requests, and showing them how to use their legal rights if a company won't cooperate. Your cancellation is valid, your rights are protected, and you deserve a seamless process. Take action today, follow the steps above, and you'll have peace of mind knowing your Remi subscription is truly ended.