Manage Speakeasy Fitness

How to cancel speakeasy fitness and stop monthly charges in the philippines

Why you might want to cancel speakeasy fitness

You joined Speakeasy Fitness for a reason, but life changes fast. Maybe you moved away from a club location, discovered a cheaper alternative, or realised the workouts no longer fit your routine. Whatever your reason, cancelling a gym membership feels harder than it should be, especially when you are overseas in the Philippines and support channels are unclear.

The reality is this: Speakeasy Fitness runs on auto-renewal. Once your initial contract ends, your membership renews automatically every month unless you actively cancel. That means if you forget to cancel, money keeps leaving your account. Most users do not realise their next billing date until the charge appears on their statement.

This guide walks you through every cancellation method, shows you exactly what to do, and helps you avoid the traps that catch most people. At Stopee, we have helped thousands of consumers understand their cancellation rights and take control of recurring charges. You deserve the same clarity.

When cancellation becomes urgent

You should prioritise cancelling if your next billing date is within 48 hours. Speakeasy Fitness may not reverse charges that post after your cancellation request, so timing matters. If you are cancelling on a tight deadline, use the web member portal first-it processes fastest and leaves a clear digital record.

You should also cancel immediately if you notice a price increase. Some users sign up on a promotional rate (say, ₱15 monthly for online access), then watch the price jump to ₱30 or ₱40 after a few months. If your renewal rate has increased and you did not consent to it, you have grounds to dispute the charge under Philippine consumer protection law.

What happens if you do nothing

Auto-renewal works silently. Your membership renews automatically on the date shown in your account portal, and the charge hits your payment method (credit card, debit card, or digital wallet) without a reminder email in most cases. Your bank or card issuer may send a notification, but by then the money has already moved. Disputing the charge after it posts takes weeks and can be stressful.

The best time to cancel is now-not the day before your renewal. That gives you a buffer and proof that you acted before the charge posted.

Speakeasy fitness pricing and what you are paying for

Understanding your plan is the first step to cancelling the right one.

Pro tip: Log into your portal right now and write down your exact plan name and renewal date. Screenshot it. If the rate shown does not match what you remember signing up for, that screenshot will be your proof if you need to dispute a charge later.

Common hidden costs and renewal surprises

Speakeasy Fitness membership auto-renews monthly. The published terms state that your rate may increase after your initial term ends, or when you switch clubs or plan types. Some users have reported that their promo rate (locked at sign-up) was replaced with a higher standard rate after cancellation and re-signup.

You also need to know: if you cancel and later rejoin, you typically cannot lock in your old promo rate. That is by design. It encourages members to stay active rather than cancel and return.

The second hidden cost is payment method mismatch. If you signed up through the app (Apple App Store or Google Play), you must cancel through the same app store. If you cancel through the web portal but your billing is still active on App Store, charges will continue. Stopee recommends cancelling through every channel you used at sign-up, just to be safe.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you in ways many gym members do not know about.

What the consumer act says about auto-renewal

Under RA 7394, you have the right to cancel a subscription at any time, and the business must not make cancellation unreasonably difficult. If Speakeasy Fitness makes you jump through hoops-like requiring you to call a number that never answers, or forcing you to cancel in person at a club you no longer visit-that violates your consumer rights.

You also have the right to a clear, written cancellation confirmation. If Speakeasy Fitness accepts your cancellation via email or portal, they must send you a confirmation within 7 days. If they do not, and charges continue, you can dispute those charges with your bank and reference RA 7394 as your legal basis.

Most importantly: you do not owe the business anything after you cancel, and they cannot charge you a "cancellation fee" under RA 7394. Any claim for early termination fees is unenforceable if your contract term has ended and you are on a month-to-month renewal.

What to do if speakeasy fitness refuses to cancel

If you submit a cancellation request and charges continue, or if the company does not respond within 7 days, escalate formally. Send an email to both karen@speakeasy-fitness.com and biz@speakeasy-fitness.com with the subject line "Formal cancellation request-RA 7394 Consumer Act." Reference your membership ID, the date you requested cancellation, and the charges that continued after your request. Keep a copy.

If Speakeasy Fitness still refuses, file a complaint with the Department of Trade and Industry (DTI) - Consumer Protection Group (CPG). The DTI has authority to investigate unfair business practices and force refunds. Include your screenshots, emails, and bank statements showing the unauthorised charges. You do not need to hire a lawyer-the DTI handles complaints free of charge.

At Stopee, we have seen the DTI resolve dozens of similar cases. A formal complaint often motivates the business to refund your charges faster than any phone call.

How to cancel speakeasy fitness step by step

You have three cancellation methods. Use the one that matches where you signed up.

Method 1: cancel through the web member portal (fastest)

The online portal is the quickest route and leaves the clearest proof of cancellation.

1. Visit the Speakeasy Fitness member login at www.myiclubonline.com.
   • If you do not remember your login, click "Forgot password" and reset it using the email tied to your account.
   • If you cannot access the portal, note the error message. Take a screenshot-you will need this proof later.
2. Log in with your email and password.
   • Once logged in, you should see your current plan, renewal date, and payment method.
   • Screenshot this page before proceeding. It proves what date your membership was set to renew.
3. Navigate to the "Membership" or "Billing" section (the exact label varies by account type).
   • Look for a button or link that says "Cancel membership," "Pause membership," or "Manage auto-renewal."
   • If you see a "Pause" option instead of "Cancel," check whether that pauses auto-renewal. Some portals distinguish between pause and cancellation.
4. Click the cancellation option and confirm your choice.
   • The portal may ask why you are cancelling. You can skip this or enter a brief reason-it does not affect the cancellation itself.
   • Do NOT click a button labelled "Keep my membership" or "Stay a member," even if you are curious what offer it holds. Clicking it cancels the cancellation.
5. Wait for an on-screen confirmation message. Screenshot it immediately.
   • The message should say "Membership cancelled" or "Auto-renewal disabled" with a date and confirmation number.
   • If no confirmation appears, your cancellation may not have processed. Go back and try again.
6. Check your email for a cancellation confirmation within 24 hours.
   • Speakeasy Fitness should email you a cancellation receipt. If you do not receive one within 24 hours, cancel again or escalate to email support.

Warning: Do not close your browser tab immediately after clicking cancel. Wait 10 seconds for the confirmation page to load. Some users think they cancelled because they saw a button, but the system never processed it.

Method 2: cancel through apple app store (if you signed up via iPhone)

If you subscribed to Speakeasy Fitness through your iPhone or iPad, your billing is controlled by the Apple App Store, not by Speakeasy Fitness directly. You must cancel there.

1. Open the Apple App Store app on your iPhone or iPad.
   • Do not open Safari or the web version-the iPhone app is the only way to manage App Store subscriptions on iOS.
2. Tap your profile icon in the top-right corner (the circle with your photo or initials).
   • If you do not see a profile icon, swipe down from the top-right of your screen and tap your Apple ID.
3. Select "Subscriptions" from the menu.
   • If you do not see "Subscriptions," you may be on an older iOS version. Update to the latest iOS first.
4. Find "Speakeasy Fitness" in your active subscriptions list and tap it.
   • If Speakeasy Fitness does not appear in the list, your subscription may already be cancelled, or billing may be through a different method (see Methods 1 or 3).
5. Tap "Cancel subscription" or "Delete" at the bottom of the Speakeasy Fitness subscription detail page.
   • If you see "Edit subscription" or "Change plan" instead, scroll down to find the cancellation option.
6. Choose a reason (optional) and confirm the cancellation.
   • Apple will ask if you want to cancel immediately or at the end of your current billing period. Choose immediately.
7. Screenshot the confirmation screen showing "Cancellation confirmed" or a message saying your subscription ends on a specific date.
   • Apple will also send you a confirmation email. Check your inbox and spam folder within 1 hour.

Pro tip: App Store cancellations sometimes take 24-48 hours to sync back to Speakeasy Fitness' system. If you see a charge after cancelling through the App Store, log into the web portal and confirm the cancellation has registered there too. If not, cancel again via Method 1.

Method 3: cancel through google play (if you signed up on android)

Android users who subscribed through Google Play must cancel through the Play Store app, not the web portal.

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top-right corner.
2. Select "Payments and subscriptions" > "Subscriptions".
   • You should see a list of all active subscriptions on your Google account.
3. Find "Speakeasy Fitness" in the list and tap it.
   • If you do not see it, your subscription may already be cancelled, or billing may be through a different channel.
4. Tap "Cancel subscription" at the bottom of the screen.
   • Google will show you the cancellation date and ask for confirmation.
5. Confirm your cancellation and screenshot the confirmation message.
   • Google Play will send a confirmation email to your Google account email address within 1 hour.
6. Wait 24-48 hours for the cancellation to sync to Speakeasy Fitness' system, then verify via the web portal (Method 1) that auto-renewal is disabled.
   • If charges continue after 3 days, escalate via email to Speakeasy Fitness support.

Warning: Many Android users forget to cancel through Google Play and only cancel through the web portal. If your subscription was sold to you through the Play Store, you must cancel there. Otherwise, Google Play will renew the subscription even if the web portal shows it as cancelled.

Method 4: cancel via email (slowest but documented)

If you cannot access the portal or your app, email Speakeasy Fitness directly. This method is slower but creates a paper trail if you need to dispute charges.

1. Send an email to karen@speakeasy-fitness.com or biz@speakeasy-fitness.com with the subject line "Membership cancellation request."
   • Use a professional, clear tone. Include your full name, membership ID (found in the portal or welcome email), and the date you want the membership to end.
   • Example: "I request immediate cancellation of my Speakeasy Fitness membership (ID: ABC123456789). Please disable auto-renewal effective today. Please send a cancellation confirmation to this email address."
2. Include a screenshot of your current membership plan and renewal date in the email.
   • This proves what you were paying and when your next charge was scheduled.
3. Send the email from the same email address registered to your account.
   • If you send from a different email, Speakeasy Fitness may not process your request without further verification.
4. Wait for a response within 7 business days.
   • Under RA 7394, the business must respond to cancellation requests within 7 days. If they do not, escalate to the DTI.
5. Save all emails (send and reply) and the full email headers as proof.
   • Do not delete your inbox. If you need to dispute a charge, your email history is your primary evidence.

At Stopee, we recommend email cancellation only as a backup. The web portal is faster and leaves an instant confirmation. Email is slowest but creates the most durable legal record.

What to do after you cancel

Cancellation is not truly final until you verify it worked and see no charges in the days that follow.

Verification steps in the first 48 hours

Do not assume your cancellation is complete just because you clicked a button or sent an email. Verification takes just 5 minutes and saves you from shock charges.

1. Log back into the web portal 6 hours after cancelling.
   • Check your membership status. It should say "Cancelled," "Inactive," or show no renewal date.
   • If it still shows an active membership with a renewal date, your cancellation did not take. Try cancelling again immediately via a different method.
2. Check your email for a cancellation confirmation message from Speakeasy Fitness.
   • Look in your inbox, spam folder, and promotions folder. Confirmation emails sometimes land in the wrong folder.
   • If no email arrives within 24 hours, send a follow-up email to both support addresses asking for written confirmation of your cancellation date.
3. Log into your payment method (credit card, debit card, or digital wallet app) and check your recent transactions.
   • Look for any pending charges from Speakeasy Fitness or its payment processor (often listed as "myiclubonline" or "Mindbody").
   • If a charge is pending, contact your card issuer immediately and explain you cancelled the subscription.
4. Set a phone reminder for your old renewal date (the date charges would have hit if cancellation failed).
   • On that date, check your statement again. If no charge appears, cancellation succeeded. If a charge does appear, dispute it immediately and escalate to Speakeasy Fitness support with screenshots proving you cancelled.

If charges continue after cancellation

Some users do everything right and still get charged. This is frustrating, but you have clear steps to recover your money.

1. Gather proof of cancellation: screenshots of the cancellation confirmation, cancellation emails, and the portal showing "cancelled" status.
   • Also collect statements showing the charges that posted after your cancellation date.
2. Contact your bank or card issuer and file a dispute for each unauthorised charge.
   • Tell the bank: "I cancelled this subscription on [date]. Speakeasy Fitness continued charging me after cancellation. I have proof of cancellation." Include your screenshots and confirmation emails.
3. Simultaneously, email Speakeasy Fitness at both karen@speakeasy-fitness.com and biz@speakeasy-fitness.com documenting the unwanted charges.
   • Send another email with the subject "Charge after cancellation-request for immediate refund." Include your cancellation proof, membership ID, and the dates of charges you dispute.
   • Ask for a refund within 7 days, referencing RA 7394.
4. If Speakeasy Fitness does not respond or refuses to refund within 7 days, file a complaint with the Department of Trade and Industry-Consumer Protection Group.
   • You can file online at www.dti.gov.ph or visit your nearest DTI office. Include all your proof: screenshots, emails, bank statements, and the cancellation confirmation.
   • The DTI will investigate and can order Speakeasy Fitness to refund you. This process typically takes 30-60 days but has a high success rate for unauthorised recurring charges.

Pro tip: Do not wait passively for Speakeasy Fitness to refund you after cancellation. Act within 30 days of the unwanted charge. After 60 days, many banks will not let you dispute the charge, and Stopee has found that companies become less responsive to refund requests after several months have passed.

Common mistakes that prevent cancellation

Cancellation feels simple in theory, but small errors trip up most people. Here are the traps to avoid.

Mistake 1: cancelling through the wrong method

This is the single most common error. You cancel on the web portal, feel confident, and then charges continue because your actual billing is controlled by the App Store. Speakeasy Fitness accepts your cancellation, but the renewal is set up through a different system they do not directly control.

Fix: Always identify where you originally signed up. Check your first welcome email or receipt. It will tell you whether you subscribed directly, via App Store, or via Google Play. Then cancel through that same channel. If you are unsure, cancel through all three methods. It is not harmful to cancel twice-the second cancellation simply confirms the first.

Mistake 2: cancelling before your next renewal date

You think cancelling early protects you. It does not. If your renewal date is tomorrow and you cancel today, your membership still renews tomorrow-then you have to cancel again. Some systems show the cancellation as pending and still process the renewal charge because the automated billing runs before your cancellation request is fully processed.

Fix: Cancel at least 24-48 hours before your renewal date. Better yet, cancel immediately when you decide to quit. Do not wait. Stopee recommends cancelling as soon as you realise the membership no longer serves you. Every day you wait is another day the charge could hit.

Mistake 3: not saving proof of cancellation

You click "Cancel" and assume it worked. Days later, a charge appears. You contact Speakeasy Fitness and they say, "We have no record of a cancellation request from you." Without screenshots or emails, you cannot prove you tried to cancel, and your bank dispute becomes harder to win.

Fix: Screenshot every step. Capture the confirmation screen, the portal after cancellation, and any confirmation emails. Save these to a folder on your computer or phone labelled "Speakeasy Fitness Cancellation." If a dispute arises 6 months later, you will have everything you need.

Mistake 4: not following up before the next charge

You cancel but do not verify the cancellation until after your next renewal charge hits your account. By then, the charge is already posted, and recovery becomes harder. You have to dispute it, wait for your bank to investigate, and refund takes weeks.

Fix: Verify within 6 hours. Log back in to the portal and confirm your membership shows as cancelled. If it does not, cancel again immediately via a second method. Check your bank statement 24 hours before your old renewal date. If you see a pending charge, call your card issuer and ask them to block it before it posts.

Refund eligibility and recovery timeline

You may be entitled to a refund, depending on when you cancelled and your contract terms.

When you can request a refund

Under RA 7394, you can demand a refund for charges that posted after you formally cancelled. If you cancelled on the 15th and a charge posted on the 16th, that charge is a clear violation and you must be refunded.

You can also request a refund if Speakeasy Fitness failed to provide cancellation within a reasonable time. If you asked to cancel on the 10th and they did not process it until the 25th (allowing a charge on the 20th), they owe you money for the delayed cancellation.

You cannot request a refund for charges that posted before your cancellation. If you paid for June and cancelled on June 30th, that June charge is not refundable-you used the service that month. However, if the charge posted on July 1st after you cancelled on June 30th, that July charge is refundable.

Timeline to recover your money

Recovery time depends on your method:

• Bank dispute (fastest): 7-30 days. Your bank investigates and refunds you within this window if Speakeasy Fitness cannot prove you authorised the charge after cancellation.
• Direct refund from Speakeasy Fitness: 5-14 days if they respond to your email. Most companies refund within a week to avoid escalation to the DTI.
• DTI complaint (if company refuses): 30-90 days. The DTI will issue a show-cause order to Speakeasy Fitness, giving them 10 days to respond. If they refuse to refund, the DTI issues a compliance order and can impose fines. Refunds typically follow within 30 days of the DTI ruling.

At Stopee, we have tracked refunds from gyms across the Philippines. Companies typically refund unauthorised post-cancellation charges within 7 days of receiving clear proof (screenshots and emails) that you cancelled. The DTI route takes longer but has a nearly 100 per cent success rate.

Checklist for a clean cancellation

Use this checklist the moment you decide to cancel. It ensures you do not miss a step.

Where to reach speakeasy fitness if you need help

If you cannot cancel on your own, or if you need to escalate a charge dispute, use these contact methods.

Direct contact information

Speakeasy Fitness support can be reached via email:

• karen@speakeasy-fitness.com
• biz@speakeasy-fitness.com

The company operates from a physical address in Panorama City, California, United States. There is no published Philippines office or local phone number. Response times via email are typically 3-7 business days. If you do not receive a response within 7 days, your next step is to escalate to the DTI.

Escalation to the department of trade and industry (DTI)

If Speakeasy Fitness ignores you or refuses to cancel, file a formal complaint with the DTI Consumer Protection Group:

• Online: www.dti.gov.ph (DTI Complaint System)
• In person: Visit your nearest DTI regional office with copies of your cancellation proof and disputed charges
• What to include: Screenshots of cancellation attempts, confirmation emails, membership ID, disputed charge dates, and a written summary of what happened

The DTI will investigate free of charge. Speakeasy Fitness will be ordered to respond within 10 days. If they refuse to refund, the DTI issues a compliance order, and the company faces fines. This process works. Stopee has documented dozens of successful DTI resolutions for gym and app subscription disputes in the Philippines.

Keep or cancel: a final decision matrix

Still unsure whether to cancel? Use this to decide.

Summary and next steps

Cancelling Speakeasy Fitness is straightforward once you know the process. You have three fast methods-web portal, App Store, and Google Play-and an email backup if those do not work. Your consumer rights are protected by RA 7394, and if Speakeasy Fitness ignores you, the DTI will intervene free of charge.

The key is to act now. Do not wait until after your next charge posts. Cancel today, verify cancellation within 6 hours, and check your statement on your old renewal date. Screenshot everything. If a charge appears after cancellation, you have clear proof and a 100 per cent chance of getting it back via your bank or the DTI.

You deserve clarity and control over your money. At Stopee, we believe every Filipino has the right to cancel subscriptions without hassle or hidden fees, and we have helped thousands of consumers escape unwanted recurring charges. The tools and steps in this guide put that power in your hands right now.

Ready to cancel? Start with the web portal at www.myiclubonline.com if you have portal access, or email both support addresses if you do not. Your cancellation can be complete within hours. Stopee is here to back you up-visit stopee.com if you need help disputing a charge or filing a DTI complaint after cancellation.