Manage The Joint

How to cancel the joint membership in the philippines and stop recurring charges

What the joint is and why cancellation matters

The Joint is a chiropractic care brand that offers walk-in spinal adjustment visits through recurring wellness memberships, marketed as a simpler alternative to traditional chiropractic clinics with no insurance requirement and month-to-month plans instead of long-term contracts. Understanding what you are actually paying for is the first step toward cancelling without frustration or unexpected charges.

Most members pay for recurring access to a set number of visits each month, not for a digital account or ongoing service. The recurring plans include the Adult Wellness Plan at ₱5,028 per month (approximately USD 89) and the Youth Wellness Plan at ₱2,768 per month (approximately USD 49), both offering up to 4 visits monthly. One-time visit packages exist separately and do not trigger automatic billing, so if you are trying to stop recurring charges, your focus should be on whether you enrolled in a monthly wellness plan specifically.

The critical detail for cancellation in the Philippines context is this: membership handling is tied to the clinic where you signed up, not a corporate office or centralised online system. This older, location-based process means you cannot simply cancel online or via email alone. You must submit a Cancellation of Membership Notice at the specific clinic where your membership started. This setup frustrates many Filipino consumers because charges often continue after they believe they have already cancelled, and the responsibility falls squarely on you to initiate the in-person process.

The pricing structure at a glance

The Joint offers two main recurring membership tiers in the Philippines market, plus one-time visits for those who prefer flexibility.

If you enrolled in one of the monthly plans above, that is the service triggering automatic charges. Cancelling that membership stops future billing, but you will be charged one more time after you submit your cancellation notice, then granted 30 days to use any remaining visits from that final charge.

How the joint operates in the philippines context

The awkward reality for Filipino consumers is that The Joint does not have a clear Philippines-specific pricing page or dedicated local cancellation address in publicly available data. Cancellation must be handled in person at the specific clinic where you started your membership, and the primary corporate contact is through The Joint's global contact page. If you signed up while abroad or through a clinic connected to a location outside the Philippines, you should expect a location-based process rather than a fully online, self-service cancellation flow.

This matters because many Filipino members get frustrated when cancellation instructions remain unclear, charges continue after they believe they have already stopped, or refunds get denied without explanation. The truth is, The Joint's setup is more manual and location-dependent than most modern subscription services, which means you need clear, patient guidance to navigate it correctly. That is exactly what Stopee specialises in-cutting through the confusion and empowering you to cancel on your terms.

Your consumer rights under philippine law

Your rights as a consumer in the Philippines are protected under the Consumer Act of the Philippines (Republic Act No. 7394), which grants you the right to cancel memberships without penalty and to receive refunds for services not rendered.

Under this law, you have the right to cancel any subscription or membership without justification, provided you follow the correct procedure and give reasonable notice to the company. The Joint's own terms state there is no minimum commitment and you can cancel at any time, which aligns with your statutory rights. If The Joint continues to charge you after you have submitted a proper cancellation notice, or if they refuse to process your cancellation, you have grounds to file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group.

Additionally, if you paid for visits you did not use and the company refuses to refund them, the Consumer Act requires businesses to honour their obligation to deliver the service as promised. If The Joint cannot or will not provide the services you paid for, a refund is owed. Keep all receipts, screenshots of charges, and copies of your cancellation notice to support any future dispute.

Stopee recommends documenting every step of your cancellation process-this evidence becomes essential if you need to escalate a complaint to the DTI. The more detailed your record, the stronger your position as a consumer.

How to cancel the joint without extra charges

The cancellation process at The Joint is manual and clinic-based, which means you must take specific steps to stop billing and protect yourself from continued charges.

Checks to do before you submit anything

Before you cancel, gather the information you will need and understand the timeline that follows cancellation.

• Locate your next billing date from your payment confirmation email or account records
• Take screenshots of your current plan name, monthly cost, and the clinic location where you maintain membership
• Note the last four digits of the payment card on file
• Record the phone number and email you used to sign up

The terms governing The Joint memberships specify that after you submit a Cancellation of Membership Notice, you will be billed one more time, then you receive 30 days to use any remaining visits tied to that final charge. A practical example: if you cancel on March 1, you may still be charged on March 8, and you can use the remaining visits until April 7. This timeline comes directly from The Joint's membership notice language, so do not assume cancellation stops charges on the same day you submit your request.

Pro tip: Stopee advises you to check your bank statement or credit card for the exact day of the month you are charged. Many members miss their cancellation deadline because they did not account for this final billing cycle.

In-person cancellation at your clinic

The core cancellation method is to submit a Cancellation of Membership Notice at the clinic where you maintain your membership. The corporate office does not process clinic-level cancellations, so sending a generic message to head office alone is not sufficient to stop billing.

1. Visit your home clinic in person during business hours
   • Bring a valid ID (driver's license, passport, or national ID)
   • Bring the phone number and email on file with your membership
   • Bring the last four digits of your payment card if available
2. Ask to speak with a staff member who manages memberships or cancellations
   • Do not settle for a receptionist unless they are the designated person for membership changes
   • State clearly: "I want to cancel my membership effective immediately"
3. Request the Cancellation of Membership Notice form or documentation
   • Ensure it includes your name, membership plan, clinic location, and cancellation date
   • Read the entire notice to confirm it covers cancellation, not just a pause or freeze
4. Sign the cancellation notice in front of the staff member and watch them sign and date it
   • Do not leave without a signed copy in your hands
5. Take a clear photograph or ask for a digital copy of the signed notice via email
   • Ask the staff to email you the confirmation within 24 hours if you cannot get a digital copy on the spot
6. Request written confirmation of your cancellation effective date
   • This should specify when your final bill will arrive and when your 30-day visit window ends

Warning: If your clinic staff tell you cancellation cannot be processed in person or that you must go through a central office, politely ask for the cancellation procedure in writing. If they cannot provide one, contact The Joint's global support line through their contact page and reference your clinic location. Document this refusal in writing.

Remote cancellation if you cannot visit your clinic

If your clinic is far away or you have relocated, you have two options to cancel without a physical visit.

1. Contact The Joint support through their global contact page at The Joint contact page
   • Provide your full name, membership number (if you have it), phone number on file, and the clinic name and location where your membership is registered
   • Write: "I formally request cancellation of my membership effective immediately. Please confirm the process and provide written instructions for my clinic to process this cancellation."
   • Keep a copy of this email and await their response
2. Call your clinic directly and ask if they accept cancellation requests by phone or email
   • Confirm your identity using your name, phone number, and the last four digits of your payment card
   • Ask them to send you a cancellation form or to process the cancellation and email you written confirmation
   • Follow up in writing if they agree to cancel by phone, so you have documentation
3. If the clinic or support team refuses remote cancellation, escalate to The Joint corporate office and request escalation to a supervisor
   • Your right to cancel at any time (under The Joint's own terms and Philippine law) does not depend on your ability to visit in person

Stopee advises that you always follow up a phone or email cancellation with written confirmation-this protects you if charges continue and you need to dispute them later.

What happens after you cancel

Cancellation does not mean instant billing stops, so understanding the post-cancellation timeline prevents confusion and helps you plan your visits correctly.

After you submit your Cancellation of Membership Notice, The Joint will bill you one final time on your regular billing date. You then have 30 days from that date to use any visits remaining on your account. If your plan included 4 visits per month and you only used 1 before cancelling, you have 3 visits left to use within that 30-day window. After the 30-day period expires, any unused visits are forfeited and you cannot be charged further.

Monitor your bank account or credit card statement carefully during this period. You should see only one more charge after you submit cancellation. If you are charged more than once after your cancellation notice date, or if a charge appears more than 5 days after your expected billing date, contact your bank immediately to dispute it and notify The Joint support in writing.

Pro tip: Set a phone reminder for day 28 of your 30-day visit window so you do not accidentally let your remaining visits expire unused. Stopee has helped thousands of consumers reclaim the value of prepaid visits by reminding them of their expiration dates.

Refunds and what you are entitled to

The Joint's policy states that after cancellation, you retain the right to use any visits you have paid for within the 30-day window. If you do not use all visits within that period, those visits are typically forfeited-this is a standard membership model and aligns with The Joint's terms.

However, if you have a genuine reason for requesting a refund (illness, relocation, emergency), you may appeal to The Joint directly. Contact their support team in writing and explain your circumstances. Include copies of your cancellation notice and any supporting documentation (medical records, proof of relocation, etc.). The Joint is not obligated to grant partial refunds, but reasonable requests are sometimes honoured on a case-by-case basis.

If The Joint refuses to refund unused visits and you believe the denial is unfair or violates consumer law, you can file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group. Under the Consumer Act of the Philippines, businesses must act in good faith and cannot retain payment for services they knew the consumer could not access. If you can prove you paid for visits but the clinic was closed or unavailable during your 30-day window, you have grounds for a refund claim.

Stopee recommends keeping all payment receipts and visit records to support any refund appeal. The more detailed your documentation, the stronger your case.

Common mistakes to avoid when cancelling

Cancellation is straightforward if you follow the process correctly, but small oversights can leave you vulnerable to continued charges and frustration.

Many members assume that stopping payment or blocking the card will cancel their membership-it will not. The Joint may still report your account as active, attempt to charge your card repeatedly (which damages your credit), or suspend your account for non-payment without closing it. Always submit a formal Cancellation of Membership Notice instead of relying on payment blocks.

Another common mistake is cancelling without taking a copy of the signed notice. Staff sometimes forget to give you a copy, or they claim they never received your cancellation request. If you leave without proof, you have no evidence to show a bank, the DTI, or The Joint corporate office if a dispute arises. Always insist on a signed, dated copy before you leave the clinic.

Additionally, many members do not account for the final billing cycle. They cancel on March 1, expect no more charges, then are shocked when a charge appears on March 8. This is standard practice at The Joint, but it catches consumers off guard because it feels like the cancellation did not work. It did-you just have one more charge and one more 30-day visit window to navigate.

Finally, avoid cancelling right after a complaint or dispute. If you are unhappy with treatment quality or billing, address the issue first with clinic staff or corporate support. If they fail to resolve it, then cancel and (if necessary) escalate to the DTI. Cancelling first and complaining second weakens your position because The Joint can claim you are a disgruntled former member rather than an active member with a legitimate grievance.

Cancellation checklist for the joint members

Use this checklist to ensure you cancel correctly and protect yourself from unexpected charges or disputes.

Comparison: should you stay or cancel the joint?

The decision to cancel depends on your health needs, financial situation, and satisfaction with the clinic's service quality.

How to contact the joint and escalate if cancellation fails

If you cancel and charges continue, or if your clinic refuses to process cancellation, you have multiple escalation paths to protect yourself.

First contact: your clinic directly

Call or visit your clinic in person and ask to speak with a manager or membership coordinator. Provide your name, phone number on file, and the date you submitted your cancellation notice. Ask them to verify in their system that your cancellation was processed and to provide the effective date. Request written confirmation by email if you did not receive it initially.

Second contact: the joint corporate support

If your clinic cannot or will not help, contact The Joint through their global contact page at The Joint contact page. Write a detailed email that includes:

• Your full name and phone number on file
• Your membership plan and monthly cost
• The clinic name, location, and address where you are registered
• The date you submitted your cancellation notice
• A description of the problem (e.g., "I cancelled on March 1, but was charged again on March 8 and March 15")
• Copies of your cancellation notice, payment receipts, and bank statements showing the disputed charges
• A clear request: "I request immediate confirmation that my membership has been cancelled and a refund for all charges after my cancellation date."

Keep a copy of this email and await a response within 7 business days. If The Joint does not respond or refuses to help, move to the next step.

Third contact: department of trade and industry (DTI)

If The Joint refuses to cancel your membership or refund unauthorised charges, you can file a formal complaint with the Department of Trade and Industry Consumer Protection Group. The DTI has authority to mediate disputes, order refunds, and sanction businesses that violate consumer rights.

To file a DTI complaint, visit the DTI website or go to your nearest DTI regional office. Bring:

• Your original or digital copy of the Cancellation of Membership Notice
• All payment receipts and bank statements showing charges
• Your email correspondence with The Joint corporate office
• A written summary of the dispute (date cancelled, dates of disputed charges, total amount overcharged)

The DTI will investigate The Joint's conduct and may order them to refund disputed charges or face sanctions. This process typically takes 30-60 days.

Warning: If you are charged by The Joint after cancellation and they refuse to refund the money, do not simply accept it as a loss. Your legal right to dispute unauthorised charges under Philippine law is strong, and Stopee encourages you to pursue it. Many members give up too easily because they do not know their rights.

Conclusion: take control of your cancellation

The Joint's clinic-based cancellation process is less convenient than online cancellation at modern subscription services, but it is perfectly manageable if you follow the correct steps and document everything carefully.

Remember: cancellation is your right under both The Joint's own terms and the Consumer Act of the Philippines. You do not need permission, justification, or approval. You simply need to submit a formal Cancellation of Membership Notice at your clinic, keep a signed copy, and monitor your account for the final charge and 30-day visit window.

If The Joint continues to charge you after cancellation or refuses to process your request, the DTI is your legal backup. Document every step, stay calm, and escalate with evidence in hand.

Stopee has helped thousands of consumers cancel subscriptions and memberships across the Philippines by breaking down confusing processes into clear, manageable steps. You now have all the information you need to cancel The Joint membership confidently and protect yourself from unexpected charges. If you need further guidance, Stopee's consumer advocacy resources are always available to help you navigate this process successfully.