Manage Moreyoga

How to cancel moreyoga and protect your money in the philippines

What you need to know about moreyoga before you cancel

Moreyoga is a UK-based yoga membership service that gives you access to 35 studios across London, with pricing that starts at ₱56 for your first month. If you are in the Philippines and signed up while traveling or thinking you would use it regularly, you are paying for a London-based recurring subscription that does not offer local support or Philippine customer service. Understanding what you actually bought is the first step toward canceling without stress.

How moreyoga works and what philippine users are really paying for

Moreyoga operates as a UK fitness membership, not a Philippine-based service. You get digital access to 35 studios in London with a low intro rate, but the membership auto-renews at a higher rate after that first month ends. The catch is that Moreyoga's public pages do not clearly display the minimum contract length, the exact auto-renewal charge, or a transparent refund policy upfront. That lack of clarity is why many Philippine users feel stuck when they try to cancel.

Your support is handled by a UK help center, not local staff. You can reach them at hello@moreyoga.co.uk, through Facebook Messenger, or by phone at 0808 175 0238 during 10am to 5pm UK time, Monday to Sunday. If you are in Manila or Cebu, that time difference can add hours to your response time. Stopee recommends gathering all your account information and cancellation proof before you contact them, because international disputes can take longer to resolve.

Why philippine users struggle to cancel moreyoga

Moreyoga reviews on Trustpilot reveal a common complaint: the intro offer looks simple, but the cancellation rules are buried. One verified reviewer warned that the 30-day cancellation policy tied to the special offer was not transparent, especially around the £1 (about ₱73) intro month and the charges that follow. Many Philippine users report trouble accessing or loading the cancellation form from their location, which adds frustration to an already unclear process.

If you signed up because the price looked affordable, consider switching to local yoga options after you cancel. Yoga Plus charges ₱500 to ₱1,500 per class, Yoga Manila ranges from ₱400 to ₱1,200, and The Yoga Hive offers classes between ₱300 and ₱1,000. These are not substitutes for a London studio pass, but they are practical alternatives if your goal is to keep practicing yoga in the Philippines without paying for access you cannot use.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you cancel a subscription. You have the right to cancel within a reasonable period, to receive clear information about cancellation terms before you buy, and to pursue a refund if the company fails to deliver what it promised.

What the consumer act of the philippines says about subscriptions

Under RA 7394, Moreyoga must be transparent about auto-renewal, the cancellation process, and any charges. If the cancellation steps are deliberately hidden or the form does not work from the Philippines, that is a violation of your consumer protection rights. You are also protected against unfair charges if Moreyoga bills you after you have clearly requested cancellation.

Stopee advises you to keep records of every cancellation attempt, including email screenshots, dates, and the response (or lack of response) from Moreyoga. If they refuse to cancel or keep charging you after you have canceled, you can escalate to the Department of Trade and Industry (DTI) Consumer Welfare Group or file a complaint with the National Telecommunications Commission (NTC) if payment was processed through a local telco service.

When to escalate your cancellation to authorities

If Moreyoga does not cancel your membership within 14 days of your written request, or if they continue to charge you after cancellation, you have legal grounds to escalate. Send a formal cancellation letter via email and keep proof. If they ignore you after 7 days, contact the DTI Consumer Welfare Group in your region or file a complaint online through the DTI web portal.

The burden is on Moreyoga to prove they canceled you, not on you to prove you asked. Stopee recommends documenting every step so that if you need to dispute charges with your bank or card issuer, you have a clear timeline to present.

How to cancel moreyoga step by step

Cancellation works best when you follow a clear sequence and gather proof at each stage. Here is exactly what to do.

Prepare before you cancel

Many cancellation disputes start because users do not save proof of their account status. Before you do anything, log in to your Moreyoga account and capture screenshots of your current plan name, the next billing date, your last payment amount, and the email address tied to the account. If your plan shows an introductory rate or promo code, take a screenshot of that too.

Write down your next billing date and aim to cancel at least 5 business days before it. Stopee has helped thousands of consumers avoid surprise charges by acting early. Check the official cancellation help article at support.moreyoga.co.uk in a separate browser tab so you have it open while you work.

• Log into your Moreyoga account from a desktop computer (mobile can be harder to screenshot clearly).
• Take a screenshot of your account dashboard showing the active plan and billing date.
• Save your last payment receipt or card statement line item.
• Write down the email address used for signup.
• Open the official cancellation help page before you proceed.
• Open your email drafts to prepare a cancellation request email as backup.

Cancel through your moreyoga account

The account method is your fastest route to cancellation, but some Philippine users report the form does not load correctly from their location. Try the account method first, but do not rely on it alone.

1. Log in to your Moreyoga account at moryoga.com using your email and password.
   • If you cannot log in, use the "Forgot password?" link to reset your access.
   • Check your email (including spam) for the reset link.
2. Navigate to your account settings or membership section.
   • Look for a menu labeled "Account," "My Membership," or "Subscription."
   • You may need to scroll down or look for a hamburger menu on mobile.
3. Find the cancellation option, usually labeled "Cancel membership" or "End subscription."
   • If the page does not load or shows an error, try a different browser (Chrome, Firefox, Safari).
   • Clear your browser cache or use an incognito window and log in again.
4. Click the cancellation button and follow the prompts.
   • Moreyoga may ask you to confirm your reason for leaving (optional feedback).
   • You may see a retention offer; only accept it if you genuinely want to keep the membership.
5. You should see a confirmation message on screen.
   • Take a screenshot of this confirmation immediately.
   • Do not close the page until you have saved the confirmation.
6. Check your email within 5 minutes for a cancellation confirmation email.
   • If you do not receive it, move to the email method below.
   • If it arrives, save it and print or screenshot it for your records.

Cancel by email if the account method fails

If the account form does not work, email is your backup and often your strongest proof of cancellation. Warning: sending an email is not as instant as the account method, but it creates a timestamped record that protects you if Moreyoga disputes your cancellation later.

1. Open your email client (Gmail, Outlook, Yahoo, etc.).
   • Use the same email address you used to sign up for Moreyoga.
2. Compose a new email to hello@moreyoga.co.uk.
   • Subject line: "Request to cancel membership [your email address]"
   • Make the subject clear so they know what you want immediately.
3. Write a simple, formal cancellation request.
   • Example: "I request to cancel my Moreyoga membership effective immediately. My email address is [your email]. My next billing date is [date]. Please confirm cancellation and provide a reference number."
   • Keep it brief and direct; do not negotiate or explain your reasons.
4. Do not attach screenshots in the email itself; instead, mention that you have them.
   • Example: "I have screenshots of my account and billing details available if needed."
5. Click send and immediately screenshot the "Message sent" confirmation.
   • Save the email timestamp and message ID.
6. Wait for a response within 5 business days (remember the UK time zone delay).
   • If you do not hear back after 7 days, send a follow-up email with "URGENT" in the subject.
   • Include your original email date and the reference line if Moreyoga provided one.

Cancel through facebook messenger if email is slow

Moreyoga monitors their Facebook page and may respond faster via Messenger than email. Pro tip: use Messenger as a parallel channel while your email is pending, not as a replacement.

1. Find Moreyoga's official Facebook page (search "Moreyoga" on Facebook).
   • Verify it is official by checking the blue tick or the "About" section.
   • Do not message fake accounts or fan pages.
2. Click the Messenger button or "Send message" option.
   • On mobile, tap the speech bubble icon.
   • On desktop, look for a "Message" button on the cover photo.
3. Type a cancellation request: "Hi, I want to cancel my membership. My email is [your email]. My next billing date is [date]. Please confirm cancellation."
   • Keep it short and professional.
   • Do not use all caps or aggressive language.
4. Send the message and screenshot the sent confirmation.
   • Note the exact date and time sent.
5. Monitor your Messenger inbox for a response within 24 to 48 hours.
   • If they respond, ask for a reference number and cancellation confirmation.
   • Take a screenshot of the entire conversation.

Pricing and what you might be charged

Stopee recommends understanding your exact charges before canceling so you can spot billing errors. Here is what typical Moreyoga plans cost for Philippine users.

Important: the charges above are approximate PHP conversions based on UK pricing. Your exact amount depends on your payment method, currency conversion rates, and the plan you chose. Check your last invoice or bank statement for your actual charge.

What happens after you cancel

Cancellation does not happen instantly, and knowing what to expect prevents panic and false disputes. Here is what you should see happen next.

Timeline after your cancellation request

If you cancel through your account, you should see an immediate on-screen confirmation. If you cancel by email, allow 5 to 7 business days for Moreyoga to respond and process your request. During this time, you may still have access to your account; that is normal.

Your final charge will appear on your card on or around your next billing date. That is your last month's access. After that charge clears (3 to 5 business days), your account should deactivate and no further charges should appear. Stopee recommends monitoring your bank or credit card statement for at least 30 days after cancellation to catch any rogue charges early.

What to do if moreyoga keeps charging you

If a charge appears on your statement after your cancellation date, do not panic. First, check Moreyoga's cancellation confirmation email to verify your cancellation date. If the email says you are canceled but you were still charged, contact your bank or card issuer immediately.

Your bank can issue a chargeback for unauthorized charges if Moreyoga cannot prove you authorized the post-cancellation charge. You do not need Moreyoga's permission to dispute it. Keep your cancellation confirmation email, screenshots, and bank statement together as evidence. Stopee has helped thousands of consumers recover unauthorized charges by acting within 60 days of the disputed charge.

Common mistakes that delay or block cancellation

Cancellation delays are frustrating, but most come from avoidable mistakes. Here is what to watch out for.

Forgetting to save proof before you cancel

If you cancel without screenshots or email confirmation, Moreyoga can claim you never asked to cancel if a dispute arises. Always capture your account status and the cancellation confirmation in real time. Do not rely on memory or hoping you will remember the date.

Canceling after the billing date has passed

If you cancel after your monthly billing date, Moreyoga has already processed your charge for that month. You are entitled to access for that full month, even if you cancel immediately after. Plan your cancellation to land 5 to 7 days before your next billing cycle to avoid paying for a month you do not use.

Using a different email or card to contact moreyoga

If your account is registered to one email but you contact support from a different email, they may not find your account quickly. Always use the exact email address you signed up with. If you have changed your email address since signup, update it in your account settings first, then contact support with the new address confirmed in your account.

Not following up if you do not hear back within 7 days

Moreyoga's email support can be slow, especially across time zones. If you do not hear back after 7 days, send a follow-up email using the exact same subject line plus "FOLLOW-UP." Include the date of your original cancellation request. This keeps your conversation linked and shows persistence to their support team.

After cancellation: protect yourself from forgotten charges

Cancellation ends your membership, but your work is not fully done. Verify that the cancellation stuck and that no surprise charges appear later. Here is how to stay protected.

Check your bank statement every month for 90 days

Set a calendar reminder for the day after your normal billing date, and check your bank statement for Moreyoga charges. You should see one final charge on the cancellation billing date, then nothing after that. If a charge appears 30, 60, or 90 days later, it is a billing error and your bank can dispute it on your behalf.

Save all your cancellation emails and screenshots permanently

Do not delete cancellation confirmation emails or screenshots. Store them in a dedicated folder in your email or cloud storage (Google Drive, Dropbox) so you can access them if a chargeback dispute arises. Banks and credit card companies may ask for this proof, and you want it readily available.

Unsubscribe from moreyoga's email list if you want

Canceling your membership does not automatically remove you from marketing emails. If you want to stop receiving their promotional messages, scroll to the bottom of any Moreyoga email and click "Unsubscribe." This is optional but helps you move on mentally.

Contact information and cancellation address

Stopee recommends keeping all of Moreyoga's contact details so you know exactly where to send cancellation requests or escalation complaints.

Moreyoga customer support channels

Email: hello@moreyoga.co.uk

Phone: 0808 175 0238 (10am to 5pm UK time, Monday to Sunday)

Facebook: Search "Moreyoga" on Facebook and click "Send message" on their official page

Website support: support.moreyoga.co.uk

Moreyoga studio addresses (London)

If you need to send a formal cancellation letter by post, use the main studio address. Moreyoga Stamford Brook is their primary London location:

Moreyoga Stamford Brook
114-116 Ravenscourt Road
London
W6 0UA
United Kingdom

Alternative London locations include Covent Garden, Shoreditch, and other studios listed on their website, but Stamford Brook is the most reliable address for administrative correspondence.

Philippine escalation contacts if moreyoga does not respond

If Moreyoga ignores your cancellation request or continues charging you after 14 days, escalate to these Philippine consumer protection bodies:

Department of Trade and Industry (DTI) Consumer Welfare Group
Website: dti.gov.ph
Hotline: 1386 or 02-8737-9474
You can file a formal complaint online or visit a DTI office in your region.

National Telecommunications Commission (NTC) (if charges were processed through a local telco)
Website: ntc.gov.ph
Hotline: 02-8928-6001

Why you should cancel now

If you are not using Moreyoga's London studio access, canceling now saves you money and headache. The longer you stay subscribed, the more charges accumulate, and the harder it becomes to dispute them with your bank. Stopee has helped thousands of consumers cancel UK fitness memberships and recover unauthorized charges by taking action early.

You have the legal right under the Consumer Act of the Philippines to cancel a subscription that does not serve you. Do not delay because you think it will be hard. Use the step-by-step guide above, keep proof of every step, and escalate to the DTI if Moreyoga refuses. Stopee is here to remind you that your money is your power, and you have every right to stop paying for a service you do not use.