Manage MoreYoga

How to cancel MoreYoga and claim your refund rights

Why you might cancel MoreYoga

MoreYoga offers unlimited access to London-based yoga classes through your subscription. But fitness memberships don't suit everyone - and you have the right to cancel anytime under UK law. At Stopee, we know that sometimes a membership just isn't delivering the value you need. Whether you've moved house, found a cheaper studio, or simply lost interest in yoga, cancelling should be straightforward. The good news: you have stronger rights than MoreYoga's terms might suggest. We'll walk you through every step.

When cancellation makes sense

You might cancel MoreYoga if you're not using your membership regularly, if costs have become unaffordable, if you've relocated outside London, or if you've discovered a cheaper alternative. Some members also cancel because they find they prefer home workouts, or because the studio quality doesn't match their expectations. Whatever your reason, the Consumer Rights Act 2015 gives you clear protections. Your right to cancel exists independently of the company's terms, so don't be pressured by retention offers you don't want.

The cost of staying

MoreYoga memberships cost between £49 and £149 monthly, depending on your tier. Over a year, an Unlimited plan at £99 per month totals £1,188. If you're using fewer than two classes weekly, you're likely overpaying compared to pay-as-you-go studios or cheaper memberships elsewhere. Use Stopee's cost calculator to check whether your annual spend justifies your actual attendance. If the numbers don't add up, cancellation becomes a financial priority rather than an afterthought.

Your consumer rights under UK law

UK consumer law puts you firmly in control of subscription cancellations - here's what actually protects you.

Consumer rights act 2015 and distance selling regulations

The Consumer Rights Act 2015 classifies MoreYoga as a "distance contract" because you sign up online without face-to-face negotiation. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a legal right to cancel within 14 days of purchase without reason or penalty. After 14 days, you can still cancel anytime with appropriate notice - but MoreYoga can charge you for services you've already used. This means if you joined a month ago and decide today to cancel, you've lost your 14-day cooling-off window, but you can still walk away with proper notice.

The key protection: MoreYoga cannot lock you into a contract beyond 12 months without your explicit written consent. Automatic renewal must be transparent and cancellable via a simple, non-burdensome process. If the company makes cancellation deliberately difficult, you can escalate to the Citizens Advice Consumer Service.

Notice periods and contractual fairness

Most MoreYoga memberships operate on a rolling monthly basis, meaning they renew automatically each month unless you cancel. The company typically requires 30 days' notice before your next billing date. This is standard for monthly subscriptions and complies with UK law. However, if you joined on a promotional term or trial offer, check your contract carefully - some older offers included longer notice periods that are now unlawful if they're unreasonably burdensome.

Stopee recommends always cancelling before your next payment is due. If MoreYoga charges you without confirming cancellation, you have grounds to dispute the charge with your bank under the Chargeback scheme. Document everything: emails, cancellation confirmations, and screenshots of your account. This evidence becomes crucial if you need to escalate.

MoreYoga membership options and costs

Understanding your current plan helps you cancel the right membership without accidentally remaining enrolled on a different tier.

Current membership tiers and pricing

Prices vary by location within London due to studio partnerships. Your actual cost depends on which studios you enrolled through. Check your MoreYoga app to confirm your exact membership tier and billing date - this detail matters for calculating your cancellation deadline. If you've been on the same membership for over a year without re-subscribing, you're on a standard rolling monthly contract, not a fixed term.

How to cancel MoreYoga

Cancellation happens through three channels: the MoreYoga app, email to customer support, or direct contact via their social media pages. We'll detail each method so you can choose what works best.

Cancelling via the MoreYoga app (fastest method)

The app is your quickest route to cancellation. Follow these steps exactly:

1. Open the MoreYoga app and log in with your email and password.
   • If you've forgotten your password, tap "Forgot password" and reset it via the email sent to your registered address.
2. Navigate to your account menu (usually a profile icon in the bottom right corner).
   • Look for "My Membership", "Subscription", or "Account Settings" - the exact label varies by app version.
3. Select "Manage Subscription" or "Membership Details".
   • You should see your current plan, next billing date, and cancellation option.
4. Tap "Cancel Membership" or "Pause Subscription".
   • The app may ask why you're cancelling. This is optional feedback - you don't need to provide it.
   • Some versions offer a "pause for 1 month" option; decline this unless you genuinely want to defer cancellation.
5. Confirm the cancellation when prompted.
   • The app should display a confirmation message and send you an email receipt immediately.
6. Screenshot or download your cancellation confirmation for your records.
   • Save this proof for at least 12 months - you may need it if MoreYoga charges you after cancellation.

Pro tip: Cancel between 1 and 7 days before your billing date. This timing ensures your request processes before the next payment attempts to go through. The app sometimes shows cancellation delays; if you don't receive an email confirmation within 2 hours, proceed to email support as backup.

Cancelling via email to customer support

Email provides a documented trail of your cancellation request - valuable if disputes arise later.

1. Compose a new email with the subject line: "Cancellation Request for [Your Full Name] - MoreYoga Membership".
   • Use formal, clear language: "I request cancellation of my MoreYoga membership effective immediately" or "effective [specific date]".
2. Include your full name, email address registered with MoreYoga, and membership reference number (visible in your app).
   • If you don't have your reference number, provide your date of birth and the phone number associated with the account.
3. State the effective date of cancellation.
   • For immediate cancellation, write: "Please cancel my membership effective today."
   • To cancel before your next billing date, write: "Please cancel my membership effective [date], no later than 30 days from today."
4. Send to: support@moreyoga.com or the email address listed in your original sign-up confirmation.
   • Check your MoreYoga app under "Contact Us" or "Help" for the most current email address.
5. Save your sent email immediately.
   • Do not delete it; you need proof of submission.
6. Expect a reply within 2 to 5 business days.
   • If you don't receive confirmation within 5 days, escalate to Stopee's escalation guidance (see "After cancellation" below).

Warning: Do not cancel via a generic "Contact" form on the MoreYoga website unless it's the only option. Email creates a timestamped record; web forms often disappear into black holes. Always use a direct email address or the app if email isn't available.

Cancelling via social media

Some members report success messaging MoreYoga on Instagram or Facebook, though this method is slower and less documented than email or the app.

1. Find MoreYoga's official Instagram or Facebook page (verify it has a blue verification tick).
   • Send a direct message (DM) requesting cancellation.
2. Include the same information as an email: your full name, registered email, membership reference, and desired cancellation date.
   • Social media staff may ask for additional verification; respond promptly.
3. Take screenshots of your entire message thread.
   • Screenshots prove you submitted your request, even if the DM gets deleted later.
4. Follow up with email or the app after 24 hours if social media doesn't respond.
   • This is a backup channel, not a primary one.

At Stopee, we recommend combining methods: use the app first, then follow up with a confirmation email. This dual approach eliminates any ambiguity and protects you if one channel fails.

What happens after you cancel

Cancellation isn't complete until you receive written confirmation - and even then, you must monitor your next billing cycle to ensure no charge goes through.

Immediate steps after cancellation

Once you submit your cancellation request, take these actions:

1. Check your email for a cancellation confirmation from MoreYoga.
   • This typically arrives within 2 hours via the app method, or within 1 to 2 business days via email.
   • If you don't receive one within 48 hours, contact support again with your original request as reference.
2. Log back into your MoreYoga app and verify your membership shows as "cancelled" or "inactive".
   • The app should no longer allow you to book classes.
   • If you can still book, cancellation hasn't processed yet - contact support immediately.
3. Check your next billing date in your original signup email or account statement.
   • Mark this date on your calendar; you'll check your bank statement on or after this date to confirm no charge occurred.
4. Store all cancellation confirmations, emails, and screenshots in a folder on your device and in cloud storage.
   • Label the folder with the date and MoreYoga so you can find it quickly if needed.

Monitoring your bank account

Cancellation requests sometimes get lost in processing. Check your bank statement immediately after your next scheduled billing date:

• If no charge appears: your cancellation succeeded. You're free.
• If a charge appears: contact MoreYoga immediately with your cancellation confirmation as proof. If they don't refund within 5 business days, file a chargeback with your bank (see "Refunds and chargebacks" below).

Pro tip: Set a phone reminder for 2 days after your billing date. Checking early means you can act quickly if an unwanted charge posts.

Refunds and chargebacks

Your right to a refund depends on when you cancel and whether you've used the service.

Within 14 days of joining

If you cancel within 14 days of your initial purchase, you have an automatic right to a full refund under the Consumer Contracts Regulations 2013. MoreYoga cannot charge you for classes used during this period. Submit your cancellation request immediately and reference the 14-day cooling-off period in writing. Most companies process these refunds within 30 days of receiving your cancellation.

After 14 days

Once your 14-day window closes, MoreYoga can legally charge you for the current month or billing period. However, if you cancel before your next payment is due, you should not be charged further. If a charge posts after your cancellation, it's an error - not a legitimate fee.

Disputing unwanted charges via chargeback

If MoreYoga charges you after cancellation despite your written request, don't simply accept it. Your bank offers chargeback protection:

1. Contact your bank's customer service (phone or app) and explain the unwanted charge.
   • State: "I cancelled my MoreYoga membership on [date] with written confirmation. This charge is unauthorized."
2. Provide your cancellation confirmation email or app screenshot as evidence.
   • The bank will request this; having it ready speeds the process.
3. Your bank will initiate a chargeback dispute with MoreYoga.
   • This process typically takes 2 to 4 weeks.
   • You'll receive a provisional refund while the dispute is investigated.
4. Keep all correspondence from your bank until the dispute is resolved.
   • You may need to provide additional statements or evidence.

Chargebacks work. In our experience at Stopee, banks almost always rule in the consumer's favour when written cancellation proof exists. MoreYoga's automatic renewal systems sometimes fail; your documentation proves it wasn't your fault.

Common cancellation mistakes to avoid

We've helped thousands of members navigate MoreYoga cancellations, and certain mistakes appear repeatedly - don't let them happen to you.

Mistake 1: assuming non-use equals cancellation

Simply stopping use of MoreYoga does nothing. The membership automatically renews every month, and charges continue indefinitely. You must actively submit a cancellation request through one of the three methods outlined above. Passive inaction leaves you paying until you formally cancel. Check your bank statements monthly; if you notice an unwanted charge, act within 30 days (the standard dispute window with your bank).

Mistake 2: cancelling too close to billing day

If your billing date is tomorrow and you cancel today, MoreYoga might not process the cancellation before the charge goes through. Aim to cancel at least 7 days before your next billing date to give customer service time to process your request. If you've missed this window, expect one final charge and escalate immediately if it appears.

Mistake 3: not saving your confirmation

Without proof of cancellation, MoreYoga can claim they never received your request. Screenshots, confirmation emails, and order references become essential if a dispute arises. Save everything. Share sensitive documents securely (encrypted cloud storage, not email attachments to others). Stopee always recommends keeping cancellation proof for a full year, even after successful cancellation.

Mistake 4: using only the website contact form

Many website "Contact Us" forms don't generate confirmations and disappear into unmonitored inboxes. Always use the app or a direct email address. If only a web form is available, follow it up with an email to support@moreyoga.com referencing your form submission time and details.

Mistake 5: accepting retention offers without caution

When you attempt to cancel, MoreYoga may offer discounted months or pause options. These are legitimate alternatives if you genuinely want to stay - but if you're set on cancelling, decline them. Accepting a "one month free" often resets your contract terms and locks you in for another billing cycle. Be firm: "I want to cancel my membership entirely, not pause it."

Your MoreYoga cancellation checklist

Use this checklist to ensure you've covered every step and protected yourself legally.

Contact details and next steps

If MoreYoga refuses to cancel or charges you after cancellation, escalate your complaint formally.

MoreYoga's registered address and contact channels

Send formal cancellation requests and disputes to: MoreYoga, Clifford House, Clifton Terrace, London N4 3JP, United Kingdom. Use this address for registered mail requiring a signature - this proves delivery and creates a legal record. For email, use support@moreyoga.com or the help centre listed in your MoreYoga app.

If MoreYoga refuses to refund or cancel

If you've followed all steps and MoreYoga still refuses to honour your cancellation, escalate to the Citizens Advice Consumer Service. They can investigate whether MoreYoga has breached the Consumer Rights Act 2015 or Consumer Contracts Regulations 2013. You can also file a complaint with Trading Standards in your local authority - they have legal powers to force compliance. These escalations are free and carry serious weight. Companies respond quickly when regulators get involved.

Chargeback as your final lever

If formal complaints don't work, contact your bank and file a chargeback for any charges posted after your cancellation date. Provide all evidence: cancellation confirmation, your formal complaint letter, and the timeline showing dates of request and charges. Banks almost always rule in your favour in these scenarios.

Summary: taking control of your MoreYoga cancellation

Cancelling MoreYoga is straightforward when you know your rights and follow the right steps. The Consumer Rights Act 2015 protects you; automatic renewal cannot trap you indefinitely. Use the app for speed, email for documentation, and save every confirmation. Monitor your next billing cycle to catch any errors. If MoreYoga charges you despite cancellation, escalate to your bank without hesitation - chargebacks work.

You deserve a straightforward exit from subscriptions you no longer want. Stopee has helped thousands of consumers cancel MoreYoga and recover unwanted charges. Visit Stopee.com to access templates, track your cancellation timeline, and get support if disputes arise. Your financial independence starts with taking control of your recurring payments - and Stopee makes that process clear, legal, and empowering.