Manage More Yoga

How to cancel your more yoga membership and reclaim your fitness budget

Why you might want to cancel more yoga

More Yoga serves premium boutique yoga studios across South London, positioning itself in the fitness market where memberships typically range from £95 to £140 monthly. If you've signed up expecting unlimited access to transform your practice, but life, finances, or attendance patterns have shifted, you're far from alone. At Stopee, we understand that cancelling a fitness membership isn't always straightforward, and many consumers find themselves locked into contracts they no longer need.

The reality is simple: if you're not attending classes regularly, your monthly direct debit is effectively money disappearing from your account. Industry research shows that roughly 67% of gym and studio memberships go underutilised, with members attending fewer than eight sessions per month. When you're paying £120 monthly but only attending two or three classes, you're spending £40 to £60 per session instead of the £15 to £22 drop-in rate available to casual users.

Common reasons to cancel more yoga

Your circumstances may have changed since you joined. Perhaps you've relocated further from their South London studios in Battersea, Clapham, and other locations, making commutes impractical. You might have discovered that yoga classes clash with your work schedule, or you've realised your fitness goals are better served by a different type of training. Financial pressure, a redundancy, or shifting priorities are entirely legitimate reasons to reassess your subscriptions.

Whatever your reason, Stopee is here to help you navigate the cancellation process efficiently and ensure you understand your consumer rights throughout.

The financial case for reviewing your membership

Before you cancel, calculate your actual value. If More Yoga charges £120 monthly and you attend 10 classes, that's £12 per session. If you attend only 5 classes, that's £24 per session. Drop-in rates at boutique studios typically start at £15, so your unlimited membership only justifies itself at higher attendance levels. Many consumers discover they'd save money buying a 10-class package (typically £150 to £180) and spreading them across several months than maintaining a monthly subscription.

Understanding your consumer rights before you cancel

Your legal protections matter, and the UK Consumer Rights Act 2015 provides specific safeguards for distance contracts and subscription services.

Distance selling and cooling-off rights

If you signed up for More Yoga online or through their app, this is classified as a distance contract under the Consumer Contracts Regulations 2013. This means you have a 14-day cooling-off period from the date of purchase, during which you can cancel without penalty or reason. Many consumers don't realise this protection exists, and it can be your strongest lever if you've only recently joined.

However, once the cooling-off period expires, you're bound by More Yoga's membership terms and conditions. Cancellation after this period typically requires notice as outlined in your contract, often 30 days in advance.

Unfair contract terms

The Consumer Rights Act 2015 prohibits unfair contract terms that disadvantage you significantly. If More Yoga's cancellation terms require excessive notice periods (beyond 30 days), charge punitive early-exit fees without legitimate reason, or make cancellation deliberately difficult to access, these may be challengeable as unfair. Stopee recommends reviewing your membership agreement carefully and comparing it against industry standards.

Direct debit protection

Because More Yoga uses automatic direct debit payments, you're protected under the Direct Debit Guarantee. If you've cancelled with More Yoga but payments continue, you can contact your bank immediately to dispute and recover unauthorized charges. This safety net exists precisely to protect consumers like you from being charged after cancellation.

How to cancel your more yoga membership

More Yoga provides three primary cancellation routes: through their app or website, by email, and by post. Each method has different reliability levels, so understanding your options is essential.

Cancelling through the more yoga app or website

This is the fastest method if you signed up digitally and your account allows self-service cancellation. Follow these steps:

1. Log into your More Yoga app or visit their website using your registered email and password
   • If you've forgotten your password, use the password reset option immediately
2. Navigate to your account settings or membership dashboard
   • Look for sections labelled "Membership", "Billing", "Subscription", or "My Account"
3. Locate the "Cancel membership" or "Pause subscription" option
   • Some apps hide this feature under "Manage membership" or "Billing preferences"
4. Select your cancellation reason from the dropdown menu
   • More Yoga typically asks for feedback - provide honest details that may improve their service
5. Review the final notice period and any applicable charges
   • Warning: Confirm the exact date your membership ends before you submit
6. Confirm and submit your cancellation request
   • Screenshot or download your cancellation confirmation immediately

Pro tip: Save a copy of your cancellation confirmation email to your device and your email archive. If payment disputes arise later, you'll have proof of when you cancelled.

Cancelling by email

If the app doesn't offer self-service cancellation or you prefer written documentation, email is your next option.

1. Compose a new email to More Yoga's customer service address
   • Check their website or your most recent billing email for the correct contact address
2. Include the following information in your email:
   • Your full name
   • Your email address registered with More Yoga
   • Your membership account number (if you have it)
   • Your requested cancellation date
   • A clear statement: "I wish to cancel my More Yoga membership effective [date]"
3. Keep your tone polite and professional - avoid emotional language or criticism
   • Customer service teams respond faster to straightforward requests
4. Send the email and request a read receipt or delivery confirmation
   • This creates a timestamp proving you've submitted your request
5. Wait for confirmation from More Yoga
   • Responses typically arrive within 3 to 5 working days
6. Save the confirmation email and note the date your membership ends
   • Warning: If you don't receive a reply within 7 days, resend or escalate using the postal method

Cancelling by post (most legally robust method)

Postal cancellation provides documented proof of your cancellation request and is the most reliable method if you encounter disputes. This is particularly important because postal cancellations are often recorded as legally stronger evidence than email or app submissions, especially if More Yoga's cancellation systems experience technical glitches.

1. Write a formal cancellation letter containing:
   • Your full name and address
   • Your email address and phone number
   • Your More Yoga membership account number (if available)
   • Your date of birth (to verify your account)
   • The words: "I hereby give notice that I wish to cancel my More Yoga membership effective [specify date - typically 30 days from the letter date]"
   • Your preferred final payment date
2. Keep the letter brief, clear, and professional
   • Avoid lengthy explanations or emotional language
3. Print your letter and sign it by hand
   • A signed original is legally stronger than unsigned copies
4. Make two photocopies of the entire letter before you send it
   • Keep one copy for your records
5. Send your letter by Special Delivery (or Signed For) to:
   • More Yoga Limited
   • Unit 12 Cloisters House
   • Cloisters Business Centre
   • London SW8 4BG
   • United Kingdom
6. Request a delivery receipt when posting
   • This receipt proves More Yoga received your letter on a specific date
7. Record the tracking number and delivery date in your personal records
   • Pro tip: Take a photo of your receipt as backup evidence

Pro tip: Stopee recommends using Special Delivery with tracking because it creates a legally defensible audit trail. If More Yoga later claims they never received your cancellation, you have proof they did.

Timeline and notice periods for cancellation

More Yoga's cancellation timeline depends on your contract type and the method you use.

Rolling monthly contracts

If you signed up on a rolling monthly basis, you typically need to give 30 days' notice before your next billing date. This means if you cancel on 15 June, your membership ends on 15 July, and you're not charged in August. Confirm the exact notice period in your membership terms, as some boutique studios require 45 days.

Fixed-term annual contracts

Annual contracts often lock you in for the full 12 months. If you cancel early, you may face early-exit fees. However, under the Consumer Rights Act 2015, excessive early-exit charges can be challenged as unfair contract terms, particularly if they don't reflect More Yoga's actual losses from your departure. If you're paying significantly more than a pro-rata refund would cost, that's potentially challengeable.

Cooling-off period (first 14 days)

If you're within 14 days of signing up online, you can cancel immediately without waiting periods or fees. Submit your cancellation and document the date carefully.

Refunds and what to expect after cancellation

Your refund depends on when in your billing cycle you cancel.

Pro-rata refunds

If you've paid for a full month but cancel mid-cycle, More Yoga may owe you a pro-rata refund for unused days. For example, if you cancel on 10 June after paying for the month, and you're entitled to a refund for 20 days of unused access, your refund should reflect that proportion. Most studios process these refunds within 10 to 15 working days.

Final payment and the cancellation window

Your final payment date is critical. If you cancel on 15 June with a 30-day notice period, your final charge occurs on 15 July. No payment should be taken in August. However, if More Yoga accidentally charges you in August, you have grounds to dispute this unauthorized payment with your bank using the Direct Debit Guarantee.

Requesting a refund if disputes occur

If More Yoga continues charging after your cancellation date, follow these steps:

1. Check your cancellation confirmation to confirm the end date
   • If you never received written confirmation, email More Yoga asking for it immediately
2. Contact More Yoga customer service by email, referencing your cancellation request and the unauthorized charge
   • Give them 5 working days to respond and refund the amount
3. If More Yoga doesn't respond or refuses, contact your bank immediately
   • You can dispute the charge and request a full refund under Direct Debit Guarantee protections
4. Provide your bank with your cancellation confirmation and correspondence with More Yoga
   • Banks typically rule in your favour if you have documented proof of cancellation

Pro tip: Keep your direct debit active for 48 hours after cancellation is supposed to take effect, just to confirm no final charge appears. After that, if nothing posts, you're clear.

Common mistakes when cancelling more yoga

Cancelling a fitness membership can feel emotionally frustrating, especially if you haven't used it as much as you'd hoped. Many people make avoidable errors that delay their cancellation or leave them vulnerable to continued charges.

Mistake 1: assuming cancellation is instant

Submitting a cancellation request does not immediately stop your membership. Your account remains active until the notice period expires (typically 30 days) and your final billing date passes. During this window, you can still attend classes. If you want to guarantee you won't be tempted to keep using it, remove your payment method from the app after cancelling - but only after receiving cancellation confirmation.

Mistake 2: not documenting your cancellation

If you cancel via the app and don't save your confirmation, you have no proof if disputes arise later. Stopee strongly recommends taking screenshots of every cancellation confirmation, saving all confirmation emails, and keeping copies of postal receipts if you cancel by post.

Mistake 3: cancelling during a promotional period without checking terms

If you signed up for a discounted introductory rate, cancelling early might trigger a "return to standard rate" clause where you're charged the full price retroactively. Always check your membership agreement before cancelling if you're within the first three months.

Mistake 4: failing to verify the cancellation deadline

Some memberships require cancellation by the 1st or 5th of the month to take effect the following month. If you miss this deadline by one day, you're charged for another full month. Call More Yoga directly or check your terms to confirm exact deadlines, then set a phone reminder two days before that date.

Mistake 5: only cancelling the app and hoping the membership disappears

Deleting the More Yoga app from your phone does not cancel your membership. Your account remains active, and charges continue. You must formally cancel through the app, website, email, or post.

What happens after your more yoga membership ends

Cancelling is bittersweet - you're relieved to stop the charge, but there's often a small pang about letting go of something you invested in.

Your access rights after the final billing date

Once your cancellation date passes and your final payment is processed, your More Yoga access ends immediately. You cannot attend classes or access their app. If you receive a confirmation email stating "Your membership will end on 15 July 2024", you have until 23:59 on that date to use any remaining classes.

Pause options if you're unsure about full cancellation

Many boutique studios, including More Yoga, offer membership pauses ranging from one to three months. If you're uncertain about cancelling permanently - perhaps you're travelling or financially stretched temporarily - a pause might suit you better than full cancellation. You maintain your account, avoid charges during the pause period, and can reactivate without signing up again.

Avoiding re-signup complications

After cancellation, you may receive re-engagement emails or app notifications offering discounts to return. Be cautious: re-signing up sometimes resets your membership start date, potentially removing you from loyalty benefits or long-term member pricing. If you do rejoin, confirm that your status (tenure, existing credits) remains intact.

Checklist for your more yoga cancellation

Use this checklist to ensure you've covered every step and protected yourself throughout the process.

When to escalate: consumer rights if more yoga refuses to cancel

Most cancellations proceed smoothly, but occasionally you may encounter resistance or unclear responses.

If more yoga claims you're in a locked contract

Even fixed-term contracts must allow cancellation; they cannot prevent it indefinitely. However, early-exit fees may apply. If More Yoga refuses to cancel at all or insists you continue paying, this violates the Consumer Rights Act 2015. You have the legal right to cancel any subscription; the question is only whether fees apply.

Escalation pathway if customer service doesn't respond

If More Yoga doesn't acknowledge your cancellation request within 7 working days, escalate as follows:

1. Send a follow-up email referencing your original request and requesting confirmation within 5 working days
   • Use the phrase: "Please confirm receipt of my cancellation request dated [date]."
2. If still no response after 5 days, send a formal complaint via post referencing the Consumer Rights Act 2015
   • Use recorded delivery to the address above
3. Contact your local Citizens Advice consumer rights team
   • They can provide free advice and sometimes intervene on your behalf
4. If the dispute involves a significant amount, consider reporting to Stopee so we can help document patterns of poor practice
   • Stopee has helped thousands of consumers cancel problematic memberships and holds companies accountable through transparency

Financial ombudsman service escalation

If More Yoga is charging your bank account and refuses to process your cancellation, this is a financial dispute. You can escalate to the Financial Ombudsman Service, which arbitrates complaints about payment processors and subscription companies. Your bank can guide you through this free service.

Your path to cancellation starts here

Cancelling More Yoga is straightforward once you understand your rights and follow the correct process. Whether you're cancelling because your attendance has dropped, finances have tightened, or you've simply found a better-suited service, your decision is valid and protected by UK consumer law.

Start by reviewing your contract type, choose your cancellation method (postal is most secure), document everything, and monitor your account for the next 30 days. If complications arise, escalate to your bank or Citizens Advice immediately.

At Stopee, we've helped thousands of consumers cancel gym memberships, yoga studios, and fitness subscriptions without unnecessary delays or disputes. Our mission is to empower you to take control of your subscriptions and protect your money. Visit Stopee.com today to explore more resources on cancellation, subscription management, and consumer rights. Your financial freedom starts with informed decisions - and Stopee is here to support you every step of the way.

More yoga contact details and postal address

Use this information for postal cancellations or escalated correspondence.

More Yoga Limited
Unit 12 Cloisters House
Cloisters Business Centre
London SW8 4BG
United Kingdom

For email cancellations, check your most recent billing statement or visit the More Yoga website to confirm their current customer service email address, as this may vary depending on which studio location issued your membership.