Manage More Yoga

How to cancel more yoga in australia: your step-by-step guide

What more yoga is and why you might want to leave

More Yoga is a UK-based studio network that offers unlimited access to physical locations across major cities plus an on-demand and live online class library. You pay a recurring monthly or annual fee for unlimited yoga, pilates and meditation classes. The service attracts members with a heavily discounted introductory month, then moves you onto their standard membership tier once your minimum contract ends.

If you've signed up and now want out, you're in the right place. This guide walks you through every cancellation method available in Australia, what to expect during the process, and how Australian Consumer Law protects you if things go wrong.

The pricing structure at more yoga

Understanding what you're paying for makes the cancellation decision clearer. More Yoga operates on a tiered pricing model designed to lock you in for at least two months:

These are approximate conversions of UK pricing to Australian dollars. Your actual charges depend on the exchange rate and which plan you selected. Always check your confirmation email or account dashboard for your exact price in AUD.

Common reasons people cancel more yoga

You might cancel because you've moved away from a studio location, your schedule no longer allows regular attendance, you've found a cheaper alternative, or you simply changed your mind about the commitment. Whatever your reason, Stopee believes you deserve a straightforward cancellation process without hidden traps or surprise charges.

Your cancellation rights in australia

Australian Consumer Law gives you specific protections when cancelling subscriptions and memberships. Know your rights before you contact More Yoga.

The australian consumer law protections that apply

The Australian Consumer Law (ACL), part of the Competition and Consumer Act 2010, requires that any subscription or automatic renewal agreement must clearly display the key terms before you buy. More importantly, if More Yoga fails to disclose the cancellation method prominently or makes cancellation unreasonably difficult, they may breach the law.

The ACL also protects you against misleading or deceptive conduct. If a representative tells you a refund isn't possible when it actually is, or if you're charged after requesting cancellation, you have grounds to dispute the charge through your bank or take the matter to the Australian Competition and Consumer Commission (ACCC).

Minimum contract terms and what they mean for you

More Yoga typically enforces a two-month minimum commitment if you take the introductory offer. This means you cannot cancel within those first two months without potentially losing the discount or incurring an early exit fee, depending on their terms. After the minimum term expires, your membership converts to a rolling monthly arrangement, and you can cancel with notice (usually 30 days).

Keep detailed records of when your minimum contract started and when it ends. This date is critical to understanding whether you can cancel immediately or must wait.

How to cancel more yoga: your available methods

More Yoga offers multiple cancellation channels. The method you choose depends on your urgency, comfort level with digital platforms, and how much documentation you want to leave behind.

Cancellation by online account dashboard

The fastest way to cancel is through your More Yoga online account if you have direct access to account settings:

1. Log in to your More Yoga account on their website or app using your email and password.
   • If you've forgotten your password, use the "Forgot password" link and follow the email reset instructions.
2. Navigate to your account settings or membership section.
   • This is often labelled "My Account", "Membership", "Settings" or "Billing".
3. Look for a "Cancel membership" or "Cancel subscription" button.
   • Some services hide this option under advanced settings or require you to click "Manage membership" first.
4. Click the cancellation option and follow the on-screen prompts.
   • More Yoga may ask why you're leaving. You can skip this or provide feedback; your answer does not prevent cancellation.
5. Confirm your cancellation and request a confirmation email.
   • Pro tip: Take a screenshot of the confirmation screen as proof of your request.
6. Check your inbox for a confirmation email within 1-2 hours.
   • Warning: If you don't receive confirmation within 24 hours, contact customer support directly to confirm your request went through.

Cancellation by email

If the online method doesn't work or you prefer a written record, email is your next option:

1. Open your email client and compose a new message to More Yoga's customer support address.
   • Check your account statement or confirmation email for the correct support address.
   • If you cannot find it, search "More Yoga contact" on their website or app.
2. Write a clear, concise cancellation request that includes:
   • Your full name
   • Your email address associated with the account
   • Your membership account number (if you have it)
   • Your membership start date
   • A clear statement: "I request cancellation of my More Yoga membership effective [date or as soon as possible]"
3. Send the email and wait for a response.
   • More Yoga typically responds within 2-3 business days.
4. Save the confirmation email they send you.
   • Pro tip: Forward it to a secondary email account or print a copy as backup.

Cancellation by post

If you want to send a formal written letter, this method creates a paper trail that Stopee recommends if you're in dispute:

1. Write a formal cancellation letter on plain paper or your letterhead. Include:
   • Your full name and current address
   • Your email address and phone number
   • Your More Yoga account number or the email registered to your account
   • Your membership start date
   • A clear statement requesting cancellation
   • Your preferred cancellation date or "effective immediately"
   • A request for written confirmation of cancellation
2. Address the letter to More Yoga's registered office address.
   • Current postal address: More Yoga, New Lion Way 4, SE17 1GP London, United Kingdom
   • Always check their website for any Australian-based contact address or registered agent.
3. Send the letter by registered post or courier to create a delivery record.
   • Pro tip: Registered post costs a few extra dollars but proves when and if your letter arrived.
4. Keep your courier receipt or Australia Post tracking number.
   • This is your evidence if More Yoga claims they never received your request.
5. Wait 5-10 business days for a response.
   • Warning: Allow extra time for international post. International registered mail to the UK takes 10-14 days.

Cancellation by phone

If you prefer to speak to someone directly, phone cancellation is available but comes with a catch:

1. Find More Yoga's customer support phone number on their website, app or your account.
   • Write down the number so you don't lose it if the call disconnects.
2. Call during their stated business hours.
   • More Yoga is UK-based, so Australian business hours may not align. Check their website for support hours.
   • Allow for time zone differences and call during their morning or early afternoon (UK time).
3. Explain that you want to cancel your membership and provide your account details.
   • Be prepared to answer security questions to verify your identity.
4. Ask the support agent to confirm your cancellation in writing via email immediately after the call.
   • Pro tip: Do not hang up until the agent promises to send you a confirmation email. Stay on the line while they compose it if possible.
5. Document the support agent's name, the date and time of your call, and the confirmation number if provided.
   • Warning: Phone-only cancellations without email confirmation are harder to dispute if More Yoga later claims they didn't receive your request.

Timeline and notice periods for more yoga cancellations

Timing is everything when you cancel a subscription. Submit your request too late and you'll be charged again.

Understanding your cancellation notice period

More Yoga requires 30 days' written notice before your next scheduled payment to stop charges. This is a standard practice across subscription services and complies with Australian Consumer Law.

If your payment date is on the 15th of each month and you submit a cancellation request on the 20th, you are likely too late to stop that month's charge. Your cancellation will take effect at the end of that billing cycle, on or around the 15th of the following month.

Minimum contract lock-in periods

Remember the two-month minimum commitment mentioned earlier. If you cancel before your minimum term expires, More Yoga may refuse to process your cancellation or charge an early termination fee. Check your original membership agreement or account summary to confirm when your minimum term ends.

Example: You sign up for the introductory £1 offer on 1 January. Your minimum contract ends on 1 March. If you request cancellation on 15 February, More Yoga will likely tell you that you must wait until 1 March or later before cancellation takes effect.

Calculating your cancellation deadline

To avoid an unwanted charge, work backwards from your next payment date:

1. Find your payment date. Check your last receipt or bank statement.
   • Example: payments happen on the 5th of each month.
2. Count back 30 days from that date.
   • If your payment is 5 February, your cancellation deadline is 6 January.
3. Submit your cancellation request before that deadline.
   • Pro tip: Stopee recommends submitting at least 3-5 days earlier to account for processing delays and time zone differences.

What happens after you cancel

Cancellation doesn't end when you click "confirm". Here's what to expect in the days and weeks that follow.

Access to classes after your cancellation date

Most subscription services, including More Yoga, stop your access to classes on your cancellation date. You lose access to studio classes, the on-demand library and live online sessions immediately or at the end of your billing cycle, depending on their policy.

If you cancel mid-month but your access continues until your payment date, use that time to download any workout recordings or notes you want to keep. Stopee has seen users lose access to progress notes and saved classes when they didn't plan ahead.

Refunds and prorated billing

Refunds depend on when you cancel relative to your billing cycle:

• If you cancel before the next payment date and within the notice period, you should not be charged again. No refund is usually due because you've used the service through your paid period.
• If you were charged after requesting cancellation, you have grounds to dispute that charge with your bank as an unauthorised transaction.
• If you paid for an annual pass and cancel partway through, More Yoga may offer a prorated refund. This varies by membership type, so ask explicitly.

Pro tip: If a refund is promised, ask for the exact amount and expected refund date in writing via email. Don't rely on verbal promises.

Freezing as an alternative to cancellation

Before you cancel entirely, ask More Yoga whether you can freeze your membership instead. Many studios offer 1-3 month freezes at no cost. This pauses your billing without cancelling your account, so you can return later without losing your membership history.

Freezing is ideal if you're on holiday, recovering from injury, or unsure whether you'll return. However, Stopee warns that freeze requests must be submitted in writing and confirmed, just like cancellations, otherwise you may still be charged.

Common mistakes to avoid when cancelling more yoga

Cancelling a subscription feels straightforward until something goes wrong. Here are the pitfalls that catch most people.

Relying on verbal cancellation without confirmation

If you call More Yoga and cancel over the phone without getting a confirmation email, you have no proof that your request was received. A month later, when you're charged again, the company can claim they never heard from you. Always demand written confirmation, whether by email or letter.

Cancelling too close to your payment date

If your payment is due on 10 February and you submit a cancellation on 5 February, you're cutting it close. The company's system may not process your request in time, and you'll be charged on 10 February anyway. Stopee recommends cancelling at least 5-10 days before your next payment date, even though the official notice period is 30 days.

Ignoring the minimum contract term

You accepted a two-month minimum when you took the introductory offer. Trying to cancel after one month wastes time and frustration. Mark your calendar for when the minimum term ends, then submit your cancellation request 30 days before your next payment after that date.

Assuming a freeze stops all charges

If you request a freeze but don't receive explicit written confirmation, you might still be charged. Freezes are not the same as cancellations. Always follow up with a confirmation email asking More Yoga to confirm your freeze is active and no payments will occur during the freeze period.

Failing to check your bank statement after cancellation

Even after cancellation, check your bank or credit card statement for two billing cycles. If an unexpected charge appears, dispute it immediately with your bank. The longer you wait, the harder it is to reverse the transaction.

Refunds, chargebacks and disputing unwanted charges

If More Yoga continues charging you after you've cancelled, you have options under Australian Consumer Law and your bank's policies.

The refund conversation with more yoga

Contact More Yoga's support team in writing (email is best) and describe the situation clearly. Include:

• The date you requested cancellation
• How you requested it (online, email, phone)
• Any confirmation number or email you received
• The date the unwanted charge appeared on your statement
• Your request for an immediate refund

Give More Yoga 5-7 business days to respond. If they refuse to refund, escalate.

Disputing charges through your bank

Your bank has a stronger incentive to protect you than More Yoga has to refund you. Contact your bank's fraud or disputes team and explain that you cancelled your subscription but were charged anyway. Provide your cancellation evidence (email confirmation, screenshot, letter receipt) and the unwanted charge details.

Your bank can reverse the charge as an unauthorised transaction or a billing error. This process usually takes 10-30 days, and your bank will investigate on your behalf. Stopee has helped many consumers recover unwanted charges this way.

Escalating to the ACCC if the company refuses

The Australian Competition and Consumer Commission (ACCC) handles complaints about misleading conduct, unfair contract terms, and breaches of the Australian Consumer Law. If More Yoga:

• Refuses to cancel despite a valid written request
• Continues charging after cancellation without justification
• Hides their cancellation method or makes it unreasonably difficult
• Fails to honour a refund or freezing arrangement

File a complaint with the ACCC online at accc.gov.au. The ACCC can investigate and take enforcement action if More Yoga has breached consumer law. This is your strongest lever if the company ignores you.

Documentation checklist for your cancellation record

Keep a file with all cancellation-related documents. This protects you if a dispute arises later.

Organising your records

Create a folder on your computer or in your email titled "More Yoga Cancellation". Save every email, screenshot and receipt related to your membership and cancellation. If Stopee encounters a customer who faces a refund dispute later, the first thing we recommend is gathering all documentation. Having it ready saves weeks of back-and-forth.

Reviews and what other australian users say about cancelling

Real customer experiences reveal patterns. Here's what people say about cancelling More Yoga.

Positive cancellation experiences

Some members report smooth cancellations when they used the online dashboard or emailed support. Users who submitted requests 30+ days before their payment date and kept screenshots of confirmation typically had no issues. The feedback shows that early notice and written confirmation work.

Complaints and friction points

Negative reviews cluster around a few recurring issues: unexpected charges after a freeze, difficulty reaching support, and unclear communication about minimum contract terms. Many users report discovering charges on their bank statement months after thinking they had cancelled. This happens when:

• The cancellation request was submitted too close to the payment date
• The user received no confirmation and assumed cancellation was automatic
• The minimum contract term was misunderstood
• A freeze was requested but not confirmed in writing

Stopee sees these same patterns across subscription services. The lesson is clear: document everything, verify that your request was received, and check your statement after cancellation.

Should you cancel or stay: weighing the choice

Before you press the cancel button, consider whether cancellation is truly your best option.

If you're uncertain, freeze first. A one-month freeze costs nothing and keeps your membership active. If you don't return after the freeze, cancel then.

Next steps: cancelling your more yoga membership today

You now have all the information you need to cancel with confidence. Here's your action plan:

1. Locate your membership start date and current payment date by checking a recent receipt or bank statement.
2. Calculate when your minimum contract ends (usually two months from start) and when your next payment is due.
3. If your minimum contract hasn't ended yet, mark your calendar for that date and plan to cancel 30 days after it expires.
4. If your minimum contract has ended, submit your cancellation request now using your preferred method: online dashboard (fastest), email (safest) or post (most formal).
5. Request a confirmation email and save it immediately.
6. Check your bank statement exactly two weeks after your next payment date to confirm no charge appeared.
7. If you are charged unexpectedly, dispute it with your bank within 30 days.

Stopee understands that cancelling a subscription shouldn't be stressful. We've created this guide to empower you with clear steps, timelines and your consumer rights. If More Yoga makes cancellation difficult or refuses to stop charging, remember that Australian Consumer Law is on your side. The ACCC exists to protect consumers like you from unfair billing practices.

For more help navigating cancellations across other services, visit Stopee at stopee.com. Stopee has helped thousands of Australian consumers cancel gym memberships, streaming services, insurance policies and subscriptions cleanly and without hassle. Your cancellation should be simple, and Stopee is here to guide you through it.