Manage Craft

How to cancel craft subscription in the philippines: step-by-step guide and your consumer rights

What is craft and why you might want to cancel

Craft is a productivity app and note-taking platform that offers paid membership plans to unlock premium features and storage. Many people in the Philippines subscribe to Craft for unlimited documents, team collaboration spaces, version history, and AI-powered writing tools. However, confusion often arises because Craft operates as both a digital productivity service and a separate curated goods subscription model, which can lead to billing surprises or forgotten subscriptions.

If you have received a recurring charge from Craft and want to stop it, you are in the right place. Stopee is here to walk you through the exact cancellation process, show you what to expect after you cancel, and explain your rights under Philippine consumer law. Whether you subscribed on the web, through the App Store, or via Google Play, this guide covers every cancellation path.

Who should cancel craft and when

You may want to cancel Craft if you no longer use the app, if the subscription cost does not fit your budget, or if you have switched to another note-taking platform like Notion or OneNote. Many users also cancel after a free trial ends and they realize the premium features do not match their workflow. Whatever your reason, cancellation is your right, and Stopee can help you navigate the process without accidentally getting charged again.

The timing of your cancellation matters. If your next renewal date is in three days, cancel immediately. If you have just been charged and want a refund, you will need to follow specific steps depending on where you subscribed. Keep in mind that some refund policies have strict windows, especially for subscriptions billed through Apple or Google.

Craft pricing and what you are paying for

Craft offers several paid tiers. The Plus plan costs $8.00 per month (approximately ₱452 in Philippine Pesos), and the annual Plus option is ₱5,424. The Family plan is $15.00 per month (approximately ₱848). If you are on a Team plan through your workplace, you may be paying ₱2,825 or more per month depending on the number of users.

With a Craft subscription, you get unlimited document creation, 1TB of cloud storage, full version history with rollback, team collaboration spaces, and access to AI writing credits. If you have already saved or exported all your important documents, canceling will not delete them from your device, but you will lose access to certain premium features after your current billing cycle ends.

Methods to cancel craft based on where you subscribed

Your cancellation method depends entirely on where you signed up and how you are being billed. Stopee has identified three main paths: direct web cancellation, App Store cancellation, and Google Play cancellation. Each path has different timelines and refund rules, so it is critical that you choose the correct one.

Identify your subscription source before you cancel

Before you take any cancellation action, open your most recent receipt or bank statement and trace where the charge originated. If your bank statement shows a charge from "Craft" or "craft.io," you subscribed directly through the web. If you see "Apple," "iTunes," or "App Store" in the charge, you subscribed through Apple. If the charge says "Google," "Google Play," or "Google *Craft," you went through Google Play.

This distinction matters because each platform has different cancellation locations and refund windows. Direct Craft subscriptions are often managed on craft.io itself, Apple subscriptions live in your iPhone or iPad settings, and Google Play subscriptions are controlled through your Google Play account. Stopee recommends screenshotting your billing page right now so you have proof of the renewal date and the billing source before you proceed.

Cancel through the craft website (direct subscription)

If you subscribed directly on craft.io, you cancel through your account settings on their website. This is the most straightforward path and often the quickest way to stop charges.

1. Visit craft.do or craft.io and log into your account with your email and password.
   • If you cannot remember your password, click "Forgot password" and reset it via email.
2. Once logged in, look for Account Details, Settings, or Subscription in the main menu or left sidebar.
   • On some versions, this may appear under your profile icon in the top right corner.
3. Find the section labeled "Subscription," "Billing," or "Membership."
   • You should see your current plan name, next renewal date, and the amount you are paying.
4. Look for a button that says "Want to cancel your membership," "Cancel subscription," or "Pause subscription."
   • Click this button.
5. Craft may ask you why you are canceling. You can skip this or provide feedback, but it is optional.
   • Some services offer a discount to keep you. Only accept if you genuinely want to stay and save money.
6. Confirm the cancellation by clicking "Yes, cancel" or "Confirm cancellation."
   • You should receive a confirmation email within minutes.
7. Screenshot the confirmation page and save the confirmation email for your records.
   • Keep this proof in case you are charged again by mistake.

Pro tip: Perform these steps at least five days before your renewal date. If you cancel on the day before renewal, the system may still process the charge because the billing cycle was already triggered.

Warning: Do not assume the cancellation is complete just because you clicked the button. Wait for the confirmation email. If you do not receive an email within 10 minutes, try canceling again or contact Craft support at support@craft.io.

Cancel through apple app store (iPhone or iPad)

If you subscribed through the Apple App Store on your iPhone or iPad, you must cancel through Apple, not through the Craft app itself. Apple handles all billing for app subscriptions purchased on their platform.

1. On your iPhone or iPad, open the Settings app.
   • Do not open the Craft app. You control this cancellation through Settings, not the app.
2. Tap your name or Apple ID at the very top of the Settings screen.
   • If you see "Sign in with Apple ID" instead, you are not logged in. Log in first.
3. Tap "Subscriptions" (you may need to scroll down to find this option).
   • If you do not see "Subscriptions," tap "Media and Purchases" first, then "Subscriptions."
4. Find "Craft" in the list of active subscriptions.
   • If you see multiple subscriptions, make sure you are looking at Craft and not another app.
5. Tap on Craft.
   • You will see your plan name, next renewal date, and the amount you are being charged.
6. Tap "Cancel Subscription" or "Cancel."
   • Apple may offer you a discounted rate to keep the subscription. Only accept if you genuinely want to stay.
7. Confirm the cancellation.
   • Apple will show you the date your subscription ends. Screenshot this screen for your records.
8. Check your email for a cancellation confirmation from Apple within minutes.
   • This email will show your cancellation date and when you will lose access to Craft Plus features.

Pro tip: If you have an iPad and an iPhone using the same Apple ID, check both devices to ensure you are canceling the correct subscription. Some users accidentally have multiple subscriptions to the same app.

Warning: Deleting the Craft app from your iPhone does NOT cancel your subscription. You must use the Settings steps above to stop the charges.

Cancel through google play (Android devices)

If you are an Android user and subscribed to Craft through Google Play, you cancel through your Google account and the Google Play app or website, not through Craft itself.

1. On your Android phone or tablet, open the Google Play Store app.
   • Tap your profile icon in the top right corner (usually a circle with your initial or profile photo).
2. Tap "Manage subscriptions" or "Subscriptions."
   • If you do not see this option, tap "Settings" first, then look for "Subscriptions" or "Account."
3. Find "Craft" in your list of active subscriptions.
   • You will see the plan name, renewal date, and the amount you pay.
4. Tap on Craft.
   • A page will open showing your subscription details and a "Cancel subscription" button.
5. Tap "Cancel subscription."
   • Google Play may ask why you are canceling. You can skip this question.
6. Follow the on-screen prompts and confirm your cancellation.
   • You should see a confirmation message showing when your access to Craft Plus will end.
7. Take a screenshot of the confirmation and check your email for a confirmation from Google Play.
   • Google usually sends a confirmation email within five minutes.

Pro tip: You can also cancel through the Google Play website on your computer by visiting play.google.com, signing into your Google account, navigating to "Manage subscriptions," and canceling from there. This method often feels easier on a larger screen.

Warning: Unlike Apple, Google Play does not require a confirmation tap on a second screen. If you tap "Cancel subscription," it is usually canceled immediately. Do not tap twice or you may create confusion in your account history.

What happens immediately after you cancel

The moment you cancel, your subscription status changes to "active until [date]." You do not lose access to Craft Plus features right away. You can keep using unlimited documents, 1TB storage, AI credits, and all premium features until the last day of your current billing cycle.

For example, if you are billed on the 15th of each month and you cancel on the 8th, you keep full access until the 15th. On the 15th, your account automatically downgrades to the free plan, and you lose access to premium features. Your documents remain saved and readable, but you will have limited storage and features.

Secure proof of your cancellation

After cancellation, you must save proof in case Craft or your payment provider charges you again by mistake. Stopee recommends taking screenshots of three items: the cancellation confirmation page (from Craft, Apple, or Google), the cancellation confirmation email, and a record of the date and time you canceled.

Keep these screenshots in a folder on your computer or cloud storage. If you are charged again after cancellation, you can show this proof to your bank, credit card company, or the payment platform (Apple or Google) to request a refund or dispute the charge. This documentation is especially important in the Philippines, where consumer protection laws require companies to prove they have the right to charge you.

Monitor your bank account for two billing cycles

Even though you have canceled, monitor your bank account or credit card statement for the next 60 days. Watch for any charges from Craft, craft.io, Apple, or Google Play. If you see an unexpected charge, report it immediately. Most banks in the Philippines allow you to dispute unauthorized charges within 30 to 90 days, so act fast if something appears.

Create a reminder on your phone for the day after your current subscription ends (the day the free plan begins). Check your Craft account to confirm it now shows "Free" or "Free plan" instead of "Plus" or "Family." If it still shows as active or paid, contact Craft support right away at support@craft.io.

Refund eligibility and how to request a refund

Whether you get a refund after cancellation depends on when you canceled and where you subscribed. Direct Craft subscriptions, Apple, and Google Play each have different refund policies. Stopee breaks down each scenario so you know exactly what to expect.

Refunds for direct craft subscriptions (craft.io)

If you subscribed directly on craft.io or craft.do, Craft's refund policy depends on how long ago you were charged. Most SaaS companies, including Craft, offer a refund window of 7 to 14 days after the billing date if you request it. If you were charged more than 14 days ago, refunds become much harder to obtain unless you have a strong complaint under Philippine consumer law.

To request a refund, email support@craft.io with the subject line "Refund request for [your email or account name]." Include the date you were charged, the amount in PHP or USD, your Craft account email, and the reason you are requesting the refund (for example, "Canceled within 3 days of billing" or "Charged in error"). Craft usually responds within 24 to 48 hours.

Warning: Craft support may deny a refund if you were billed more than 14 days ago and the account has been actively used. However, under the Consumer Act of the Philippines (Republic Act No. 7394), you have stronger rights if the service was misrepresented, billed without clear consent, or failed to work as advertised. See the consumer rights section below.

Refunds through apple app store

Apple allows refunds for app subscriptions up to 45 days after billing if you request one immediately. To request a refund, follow these steps:

1. Open the Settings app on your iPhone or iPad.
   • You must request the refund through the same device where you subscribed, or through an iPhone or iPad linked to your Apple ID.
2. Tap your name or Apple ID at the top, then "Media and Purchases."
   • You may be asked to sign in again.
3. Tap "Purchase history" or "Manage my purchases."
   • You will see a list of all your App Store charges and subscriptions.
4. Find the Craft subscription charge you want to refund.
   • Tap the charge or the three-dot menu next to it.
5. Tap "Report a problem" or "Request refund."
   • A form will appear asking you why you want a refund. Be specific: "Accidentally purchased," "Service quality issues," or "No longer using the app."
6. Submit the refund request.
   • Apple will email you within 24 to 72 hours with a decision.

Pro tip: Apple is more likely to approve refund requests if you submit them within 7 days of the charge. If you wait longer, provide a detailed explanation of why you deserve a refund.

Refunds through google play

Google Play allows refunds on subscriptions up to 48 hours after the billing date. After 48 hours, refunds become very difficult. To request a refund, follow these steps:

1. Visit play.google.com in your web browser and sign in with your Google account.
   • You can also access this through the Google Play app on your Android device by tapping your profile icon, then "Manage subscriptions," then "Craft," then "Manage" or "More options."
2. Click "Manage my subscriptions" or navigate to "Subscriptions."
   • Find Craft in the list.
3. Click or tap on Craft, then look for "More options," "Manage," or a three-dot menu.
   • Tap "Cancel subscription" or "Report a problem."
4. If "Report a problem" appears, tap it.
   • A form will ask you why you want a refund. Explain clearly and concisely.
5. Submit the refund request.
   • Google will email you within 24 to 48 hours with a decision.

Pro tip: Google is stricter than Apple on refunds after 48 hours, but if you explain that you canceled on day one and request the refund in writing, you have a better chance.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you against unfair billing, misleading advertising, and failure to honor cancellation requests. Stopee wants you to know that you have legal rights if Craft continues to charge you after cancellation or if the service does not work as promised.

Key protections under the consumer act

Under the Consumer Act, you have the right to cancel a subscription within a cooling-off period if you were not given clear, upfront information about the terms, the total cost, or the renewal date. Many Craft users in the Philippines subscribe through email campaigns or app notifications that do not clearly state the renewal date, which may violate your rights.

You also have the right to demand a refund if the service was misrepresented (for example, if Craft promised features that did not work), billed without your consent, or charged at a different rate than what was advertised. If Craft continues charging you after you have canceled, that is an unfair billing practice, and you can escalate the complaint to the Department of Trade and Industry (DTI).

Steps to escalate if craft refuses to stop charging you

If you cancel but Craft or your payment provider continues to charge you, do not accept it. Follow these steps:

1. Contact Craft support directly at support@craft.io with a formal written complaint.
   • Explain that you have canceled and provide the date, the confirmation number, and proof of cancellation. Demand that all future charges stop and request a refund for any charges after cancellation.
   • Give Craft five business days to respond.
2. If Craft does not respond or refuses to help, file a formal complaint with the Department of Trade and Industry (DTI).
   • Visit dti.gov.ph, download the complaint form, and submit it with your proof of cancellation and all billing records.
   • The DTI will investigate and may order Craft to refund you and stop the charges.
3. Contact your bank or credit card issuer and request a dispute or chargeback.
   • Explain that you canceled your subscription but were charged anyway, and provide your cancellation proof.
   • Most banks in the Philippines will reverse the charge within 5 to 10 business days if you have clear documentation.

Pro tip: Keep every email, screenshot, and receipt. The Consumer Act requires companies to prove they have the right to charge you. If you have cancellation proof and they have no records, you win.

Common mistakes to avoid when canceling craft

Many people try to cancel Craft and end up confused because they follow the wrong steps or miss a critical detail. The frustration of getting charged again after you thought you canceled is real, and Stopee is here to help you avoid that trap.

Mistake one: canceling inside the craft app instead of on the website

The Craft app may not have a visible cancellation button. Many users search for "Cancel subscription" inside the app, do not find it, and assume there is no way to cancel. This leads them to contact support or email, adding unnecessary delay. The correct process is always to cancel on the website (craft.io) or through your payment platform (Apple or Google), never inside the app itself.

Mistake two: not confirming which craft you subscribed to

As mentioned earlier, Craft operates both as a productivity app and as a separate gin club or goods delivery subscription. Some users have accidentally subscribed to more than one Craft product and do not realize it until they are charged for both. Before you cancel, check all your active subscriptions on your Apple account, Google Play account, and craft.io. Stopee recommends doing this check in a browser so you can see all your subscriptions at once.

Mistake three: canceling too close to the renewal date

If you cancel on the day before your renewal, the system may already have triggered the charge. Some billing systems process charges 24 hours in advance, so a "same-day" cancellation becomes a failed attempt. Always cancel at least five to seven days before the renewal date to ensure the charge does not go through.

Mistake four: not saving proof of cancellation

Many users click "Cancel" and walk away, trusting that it worked. Three months later, they see a charge and have no proof of cancellation. Screenshot the cancellation confirmation page and save the email. If you cannot find proof in your inbox, ask your payment provider to send you a copy of the cancellation order. This proof is invaluable if you need to dispute a charge or escalate to the DTI.

Mistake five: confusing "cancellation" with "pause"

Some services offer a "pause subscription" option instead of full cancellation. If you tap "Pause," you will resume being charged after the pause period ends. If you want to stop charges permanently, always tap "Cancel," not "Pause."

Pricing comparison and why canceling craft might save you money

If cost is your reason for canceling, Stopee shows you how much you will save and what free or cheaper alternatives exist.

If you use Craft Plus at ₱452 per month, canceling saves you ₱5,424 per year. If you switch to Notion Free, which offers unlimited storage and comparable document features, you save even more. Many users find that they do not need all of Craft's premium features and are just as productive with Notion or Obsidian.

Checklist before and after you cancel craft

Follow this checklist to ensure your cancellation is complete and you do not get charged again.

Contact craft support if cancellation fails

If you have followed every step in this guide and your cancellation still does not work, or if you are charged after canceling, contact Craft directly. Do not assume the problem will go away.

Craft support email: support@craft.io

When you email Craft support, include the following information:

• Your Craft account email address
• The date you attempted to cancel
• A screenshot of your cancellation confirmation (if available)
• Your current plan name (Plus, Family, Team, or Free)
• Any dates and amounts of charges you received after cancellation
• Your preferred resolution (stop charging, refund, downgrade to Free)

Craft typically responds to support emails within 24 to 48 hours. If you do not receive a response after 72 hours, follow up with another email or escalate to the DTI as described in the consumer rights section above.

Pro tip: Send your support email on a weekday morning (Philippine time) so it reaches the team during business hours. Include "Urgent" in the subject line if you have been charged multiple times after cancellation.

Summary and next steps

Canceling Craft is straightforward once you know where you subscribed and which cancellation path to take. Whether you canceled directly on craft.io, through Apple, or through Google Play, the key is to save proof, monitor your account, and act fast if you are charged again.

Stopee has helped thousands of consumers cancel subscriptions and recover refunds by providing clear, step-by-step guidance and explaining their consumer rights. Your right to cancel is protected by Philippine law, and if Craft refuses to honor your cancellation, you have legal remedies through the DTI and your bank. Do not hesitate to escalate if needed.

Remember that canceling Craft on the last day of your billing cycle lets you use all your premium features through that date, then automatically downgrades you to Free. Your documents remain saved, and you can re-subscribe anytime if you change your mind. The most important step is to cancel before your next renewal date, save your proof, and monitor your account for 60 days.

Stopee encourages you to take action today. If you are ready to cancel, follow the steps that match where you subscribed, complete the checklist, and keep your proof safe. If you have questions during the process or if Craft refuses to help, visit Stopee again for guidance on filing a complaint or requesting a refund. Your peace of mind and your money are worth protecting.